Kye was extremely professional & was able to answer all my questions & talk me through the claim Process, with patience as I’m not email friendly! Very happy with his service & attitude as calm & c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Came out quick, within good time frame. The man who repaired machine was so good, kind and helpful. Repaired same day. Would reccomend zest for price of insurance compared to other companies too
Selskapet har svart
Chi Chi provided an excellent service from start to finish. She was friendly, professional, and took the time to explain everything clearly, which made the whole experience really easy and stress-fr... Vis mer
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I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Vis mer
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Informasjon om virksomheten
Om Zest
Skrevet av virksomheten
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsKontaktopplysninger
3 Poole Road, BH2 5QJ, Bournemouth, Storbritannia
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Enestående
3k anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Work carried out very professionally…
Work carried out very professionally job done very happy customer
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Christine,
We are delighted we could deliver a positive outcome for you!
Many thanks
Justin
Polite and on time
The engineer gave a rough time when he was coming he was polite and helpful came in-between the time stated and explained what needed to be done and did the job with no trouble seems to be working ok already had the parts ordered already as he looked at it when he came for the washer two days before
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Amanda,
Thanks for taking the time to leave us your review on your repair!
Many thanks
Justin
Had a policy with Zest for a few years…
Had a policy with Zest for a few years now and this is only the second time I’ve needed to call them and sadly each time it’s taken nearly 2 weeks to fix something quite simple. Won’t be renewing my policy.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Stephen,
Thank you for your feedback.
I can see your most recent repair was arranged directly with the manufacturer, so I’m sorry to hear it took longer than expected.
We really appreciate you taking the time to share your experience. If there’s anything more you’d like to discuss, please don’t hesitate to get in touch.
Many thanks,
Charley
Great service
10. mars 2026
Svar fra Zest
Hi,
Thanks for taking the time to leave us your review.
Many thanks
Justin
Good customer service from bee
Bee was very helpful and answered my questions really well!
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi hamza,
We are happy to hear we could answer your questions.
Many thanks
Justin
Very easy to deal with
Very easy to deal with. Helpful customer services and greatvservice
6. mars 2026
Svar fra Zest
Hi Raja,
We are delighted to hear you have been happy with the service provided!
Many thanks
Justin
New parts fitted.
Engineer bought the parts with him and fitted them, dishwasher now working ok.
Excellent service.
9. mars 2026
Svar fra Zest
Hi Gary,
We are glad to hear your Dishwasher is now working!
Many thanks
Justin
Silvia was very helpful and…
Silvia was very helpful and professional made everything very simple and clear i felt comfortable to discuss my issue with my appliance. Great custoner service and communication Silvia thank you 🙏🏻
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Dee,
We are thrilled that you were happy with the customer service.
Many thanks
Justin
Very good service and very good person…
Very good service and very good person came on time. Very friendly
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi,
We are pleased you were satisfied with the overall experience!
Many thanks
Justin
Very good good manners very friendly
Very good good manners very friendly
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Mehrun,
We are delighted to hear this type of feedback.
Many thanks
Justin
Svar fra Zest
Hi Ahmed,
We are delighted we could deliver to you a great service.
Many thanks
Justin
Terrible Service
Terrible Service
I have been waiting for my tumble dryer to be fixed since December 23rd 2025. Zest is still taking £29.20 per month from my bank account and my tumble dryer is still broken.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Linda,
I’m sorry to hear how frustrating this has been.
Our Escalations team reached out on 13th February offering a full refund, as we’re unable to continue with the repair. Please have a look for an email from helpdesk@zestplan.com so we can get this resolved for you.
Many thanks,
Charley
Zest engineer
The engineer from Dual Fix Ltd first came and assessed the problem with my oven. He was professional and very knowledgeable. He told me he had to order the parts for the door. After just 4 days he returned to Complete the job. Again problem was fixed in less than 30mins. I am very happy overall with the service I received from Zest.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi,
We are happy to hear the service met your expectations!
Many thanks
Justin
Svar fra Zest
Hi Shahida,
We are pleased to hear this outcome!
Many thanks
Justin
I had the best phone call today from…
I had the best phone call today from the lovely Silvia, what an absolute gem she is 😊. Very helpful, knowledgeable and a pleasure to speak to. Jason
#giveSilviaapayrise make it happen people ✌️
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Jason,
This is amazing feedback to hear! We appreciate you taking the time to leave us your review.
many thanks
Justin
First time using zest had a problem…
First time using zest had a problem with my washer dryer and they sorted it straight away was very happy with the service Janis was a lovely person very friendly got on with his job he had to come back with the parts witch wasn’t a problem was sorted really quick
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Melissa,
We are very pleased to hear a positive outcome to your appliance fix!
Many thanks
Justin
Had a fault with my washing machine…
Had a fault with my washing machine Janis came out fixed the problem in45 minutes Excellent service cannot fault 10/10
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Simon,
We are delighted the issue could be fixed quickly!
Many thanks
Justin
We were very pleased with the service…
We were very pleased with the service provided by Dave during his visit to our property. He did an excellent job and completed the work to a very high standard. Throughout the visit, Dave was extremely kind, polite, and professional. He took the time to explain what he was doing and ensured everything was left tidy and working perfectly.
It was a pleasure having him attend our property, and we truly appreciate the care and attention he put into his work. We would be very happy to have Dave return for any future work and would highly recommend him.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Enkelena,
We're happy to hear such a good outcome on the service provided by the engineer!
Many thanks
Justin
Thank you Patrick and Zest
I phoned on Monday to report fault with washer and had text to say Patrick would come the next day.
Patrick was really good and got the machine working in no time
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi TJ,
We are thrilled we could attend to your appliance in a timely manner!
Many thanks
Justin
Washer dryer quick repair
Patrick was a friendly engineer. Quick and easy fix. No longer than 5 minutes.
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi William,
We are delighted your appliance was a quick fix!
Many thanks
Justin
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