Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I had a really positive experience with Cover It. The gentleman called Daniel I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly. I’m going t... Vis mer
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I have been overpaying for my appliances for a while without realising, that payments increased nearly twice in few years. Brand Cover gave me a decent quote on Rapid Repear plan (cheaper by £10 per m... Vis mer
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Louis, who called me this morning, 4/9/26, was polite, friendly and professional, We had a nice general chat alongside the purpose for the call. Everything was explained and I am happy with the produc... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Get Rapid Repairs, Free Servicing and Free Appliance Upgrades included in your cover. Your Brand Cover – The Appliance Cover Specialists At Your Brand Cover, we’re committed to delivering better service, better value, and complete confidence when it comes to protecting the appliances you rely on every day. Our core values — Fairness, Trust, Value and Reliability — guide everything we do. Millions of households across the UK choose appliance cover for the reassurance it brings. With Your Brand Cover, you can relax knowing your protection is backed by a company that puts customers first and is dedicated to keeping your home running smoothly. For a simple, affordable monthly cost, we take care of the stress of repairing or replacing your essential appliances. No hassle, no worry — just dependable support whenever you need it.
Kontaktopplysninger
Storbritannia
- www.yourbrandcover.com
4,6
Enestående
520 anmeldelser
Ber kundene om å skrive anmeldelser
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Har svart på 91 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The lady was very helpful and explained…
The lady was very helpful and explained everything well
15. oktober 2026
Was very polite and helpful
Was very polite and helpful. Was a pleasure to speak with him.
14. oktober 2026
"Misleading replacement promise and disappointing claims experience"
Disappointing service and a very frustrating experience
I am extremely disappointed with my experience with Your Brand Cover.
When I signed up, I received welcome documentation promoting the Rapid Repair 7 Plan, highlighting the 7-day repair promise, unlimited repairs and replacement cover. This gave me confidence that I would receive help if one of my appliances broke down.
Unfortunately, when my washing machine developed a fault, my experience was very different.
I reported the problem on 6 October 2026, and an engineer attended on 11 October. The engineer concluded that repairing my washing machine would be uneconomical. Despite this, Your Brand Cover has told me that I am still within the first three months of my plan and is using this as a reason to refuse a replacement.
My cover was opened on 1 July, although my first payment was taken on 18 July. I am extremely frustrated that I am now facing this situation after being sold a plan that was promoted with a 7-day repair promise and replacement cover.
I feel that the restrictions in the terms and conditions do not match the expectations created by the welcome documentation. I have had to spend time chasing answers and trying to understand exactly what I am entitled to receive.
When you pay for appliance cover, you expect support when something goes wrong, not confusion and uncertainty about whether the advertised benefits will actually help you.
I am unhappy with how this situation has been handled and would like Your Brand Cover to explain its decision properly and resolve my complaint fairly.
Based on my experience so far, I would advise potential customers to read the full terms and conditions very carefully, particularly the three-month replacement restriction, before signing up.
A very disappointing experience that has left me questioning the value of this cover.
13. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Your Brand Cover
Dear Mrs Patkoloova,
Thank you for taking the time to share your feedback, and I’m sorry your experience with us has been disappointing.
We arranged an engineer visit at our own cost as soon as possible after you reported the fault. Unfortunately, the engineer found that a repair would not be economical. Under our Terms and Conditions, replacements cannot be provided for claims made within the first three months of a plan, which runs from the first successful payment. That rule applies to all replacements, including those under the 7 Day Repair Promise. I understand how frustrating this was when you needed a working machine.
We have reviewed your complaint and sent you a full written response answering each of your questions. As a gesture of goodwill, we also waived the cancellation fees when your plan was closed at your request.
Regards
Your Brand Cover
Spoke with Sam yesterday and he was…
Spoke with Sam yesterday and he was super helpful and as I was a difficult customer!he has plenty of patience and great advise! Also makes your plan for cover extremely clear. Great customer service. Thank you.
8. oktober 2026
Svar fra Your Brand Cover
Dear Claire,
Thank you for your lovely review. We believe everyone deserves the time and patience to feel confident about their cover, so it’s wonderful to hear Sam looked after you so well.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Hi I'm just off the phone to a man…
Hi I'm just off the phone to a man called Daniel he was very friendly good to talk to a happy chap that done his job really well 😃
9. oktober 2026
Svar fra Your Brand Cover
Dear Diana,
Thank you for your lovely review. We’re so pleased Daniel made your conversation such an enjoyable one. We love hearing that our team can bring a smile to our customers’ day!
We’ll make sure your kind words are passed on to him! 😃
Kind regards
Your Brand Cover
I cancelled my Brand Cover policy.
I cancelled my Brand Cover policy after my TV broke, only to find out that the insurance apparently did not cover the broken TV, despite me specifically setting it up because I believed my TV was insured.
I have since continued receiving letters from debt collectors demanding £75, even though I cancelled the policy and dispute this amount.
I originally took out the insurance because I was receiving repeated spam calls from Brand Cover and wanted the calls to stop. Unfortunately, my experience since has been extremely frustrating.
I do not accept that I owe this £75 and will not be paying it. I would strongly advise others to carefully check exactly what is covered before taking out a policy.
I would not recommend Brand Cover based on my experience
1. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Your Brand Cover
Thank you for your feedback, and we’re sorry for the frustration and worry this has caused. The cancellation fee letters were sent in error and should not have been issued. We apologise for this.
We’d also like to look into why your TV claim was declined. Please email us at info@yourbrandcover.com with your plan reference and any further details, and we’ll review it for you.
Kind regards,
Your Brand Cover
Excellent Service and Fantastic Savings
I had a really positive experience with Cover It. The gentleman called Daniel
I spoke to was extremely kind, helpful and professional, and took the time to explain everything clearly.
I’m going to be covering my household appliances, including my fridge freezer, oven, washing machine and iron and air fryer What really impressed me was the saving compared with what I was previously paying with Domestic & General. From next month, I’ll be saving around £40–£50, which is a fantastic saving.
I genuinely felt that he was trying to help me save money while still making sure my appliances were covered. Excellent customer service and a very pleasant experience. I would definitely recommend Cover It.
Thank you
From Mrs Veena Athwal
1. oktober 2026
Svar fra Your Brand Cover
Dear Mrs Athwal,
Thank you for such a wonderful review. We’re delighted Daniel helped make the experience straightforward and, importantly, helped you find a significant saving on what you were previously paying.
Your recommendation means a lot to us, and we’ll make sure Daniel sees your lovely feedback! 😊
Kind regards
Your Brand Cover
Great company. Easy to deal with.
I spoke to Louis today & he did a great job of adding a couple of other appliances to my plan & explaining how everything works easily. Thanks 😊
1. oktober 2026
Svar fra Your Brand Cover
Dear Clare,
Thank you for your lovely review. We want managing your cover to be simple and hassle-free, so it’s great to hear Louis made adding your appliances such an easy process.
We’ll make sure your thanks are passed on to him! 😊
Kind regards
Your Brand Cover
Very friendly.
18. september 2026
Svar fra Your Brand Cover
Thank you for your lovely feedback! We’re pleased you found our team friendly and appreciate you taking the time to leave a review.
Kind regards,
The Your Brand Cover Team
I'm talk to one person to stand my…
I'm talk to one person to stand my payment because somebody hacked my account and take some payment with out my autorização
4. september 2026
Svar fra Your Brand Cover
We’re sorry to hear about the difficulties you’ve experienced with your bank account. We’ve tried calling and left a message so we can review the situation and discuss how we can help with your payments.
Please call us on 0800 023 9900 when convenient, and we’ll be happy to help.
Kind regards,
The Your Brand Cover Team
I spoke to a lovely young man called…
I spoke to a lovely young man called Louis. He was cheerful and explained things really well to me. I’m 70 and sometimes things don’t stick well. But I know what I’m paying for and how it all works , much better than my previous insurers.
18. september 2026
Svar fra Your Brand Cover
Thank you for your lovely review! We’re delighted Louis’s cheerful approach and clear explanations helped you feel confident about your cover and how it works. We’ll be sure to pass on your kind words to him.
Kind regards,
The Your Brand Cover Team
YOU WILL BE WASTING YOUR MONEY
YOU WILL BE WASTING YOUR MONEY!
No intentions of providing a honest service, just mercenary's looking to cash in your direct debit.
I found staff to be condescending, trying to talk over you and get around you by telling a load of waffle that will buy them another day or so that when you call back you might be someone else's problem, beware of dylan, pure a hot air!
Every occasion my mums appliances broke down the appliance was never "fixed" in the 7 days, you'll be lucky to have someone attend in 7 days.. this doesn't mean they fix it either, they just order the wrong parts.
Be careful if you already own expensive appliances, they will write them of quickly, (likely using them for parts on other jobs as they cart them away) and then give you a reconditioned replacement (the washing machine we got given had a different manufacturers filters jammed in that couldn't be removed) under the guise of getting a new one.
They will send your job out to multiple contractors, each contractor not knowing what the last would have done, so called "engineers" ordering multiple parts in the hope one of them fixes your problem, who don't care if your appliances are fixed because they want another job out of the insurance, all the while you could be 3-4 weeks without your appliances.
Summary, young boys thinking they are slick ricks, looking to upsell you a policy and then take you for a absolute fool when you actually need the service youve paid for, please don't waste your time or money.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Your Brand Cover
Thank you for your review. We are sorry that you have been left dissatisfied with the service provided to your mother, although we do feel it is important to clarify several points within your review.
We fully acknowledge that the repair process took longer than anyone would have wanted. On 2 July, a new pump and control board were fitted following diagnosis of the fault. 2 months later a subsequent issue with the motor was identified, we approved the further repair; however, there was unfortunately a delay obtaining the required part.
As you did not want your mother to wait any longer for the part to become available, we agreed to write the appliance off and offered a replacement rather than prolonging the repair. The replacement offered was a brand-new appliance supplied directly through AO. It was not refurbished or reconditioned.
We must also strongly clarify the suggestion that appliances are removed so they can be used for parts on other customers' repairs. This is not how we operate, and there is no basis for that suggestion in the handling of this claim.
On another attendance referenced within the service history, the engineer reported that the machine was re-levelled and balanced and then successfully tested through a loaded cycle, with no further noise or error codes present. No parts were required on that occasion and the repair was recorded as successfully completed.
Ultimately, when the further part was delayed, we offered a replacement appliance as the resolution. This offer was declined and you instead requested cancellation of your mother's plan, which we respect.
We are disappointed that your experience has resulted in this review, particularly as our team did continue working towards a resolution and ultimately offered replacement when you advised that you did not wish to wait any longer for the repair.
Your Brand Cover
Your cover / Austin
Brilliant chat with Austin and got the insurance we needed he was polite, friendly and very helpful with myself and my wife I have moved from one company to this company on looking through and listening to him and would tell anyone to get this. Austin we thank you for what you done
Michael and june
17. september 2026
Svar fra Your Brand Cover
Thank you, Michael and June, for your lovely review! It’s wonderful to hear that Austin was friendly, helpful and made choosing your appliance cover a positive experience. We’ll be delighted to pass on your thanks to him.
Welcome to Your Brand Cover, and thank you for recommending us!
Kind regards,
The Your Brand Cover Team
Svar fra Your Brand Cover
Thank you for your five-star review! 🌟 We really appreciate your support and are delighted you’re happy with Your Brand Cover.
Kind regards,
The Your Brand Cover Team
Really friendly service
Really friendly service. Great price. Added an appliance but now paying less. Would recommend.
Came from a cold call which I'm glad I took.
17. september 2026
Svar fra Your Brand Cover
Thank you for your lovely review! We’re delighted you received friendly service and could add another appliance while reducing your payments. We’re glad you took the call, and really appreciate your recommendation!
Kind regards,
The Your Brand Cover Team
They always tell me of any new deals…
They always tell me of any new deals that are going on
8. september 2026
Svar fra Your Brand Cover
Dear Mr Timothy,
Thank you for your lovely review. We believe in keeping our customers informed and helping them get good value from their cover, so it’s great to hear you appreciate hearing about the latest options available.
Kind regards
Your Brand Cover
Aston was so helpful by explaining…
Aston was so helpful by explaining everything and he explained everything in a happy manner and he explained that they were a trusted company and I believed and trusted him thank you so much Aston for being very helpful
16. september 2026
Svar fra Your Brand Cover
Dear Louise,
Thank you for your lovely review. Building trust and making our customers feel comfortable is really important to us, so it’s wonderful to hear Aston gave you such a reassuring experience.
We’ll make sure your thanks are passed on to him!
Kind regards
Your Brand Cover
Alfie explained everything to me step…
Alfie explained everything to me step by step and asked me if I understood everything.
16. september 2026
Svar fra Your Brand Cover
Dear Kaye,
Thank you for your lovely review. We want our customers to feel confident and fully informed, so it’s great to hear Alfie took the time to guide you through everything properly.
We’ll make sure your kind words are passed on to him!
Kind regards
Your Brand Cover
Young man was very pleasant and…
Young man was very pleasant and explained everything
16. september 2026
Svar fra Your Brand Cover
Dear Elizabeth,
Thank you for your lovely review. We want every customer to come away from a conversation feeling comfortable and well informed, so it’s great to hear you had such a positive experience with our team.
Kind regards
Your Brand Cover
Very Good …
I had Manley contact me and he was very good at explaining everything to me and easy to talk to. Definitely 5 stars 🌟
16. september 2026
Svar fra Your Brand Cover
Dear Yvonne,
Thank you for your fantastic review. We want our customers to feel comfortable asking questions and confident in what they’re choosing, so it’s wonderful to hear Manley made the whole conversation so easy.
We’ll make sure your 5-star feedback is passed on to him! 🌟
Kind regards
Your Brand Cover
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