Kye was extremely professional & was able to answer all my questions & talk me through the claim Process, with patience as I’m not email friendly! Very happy with his service & attitude as calm & c... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Came out quick, within good time frame. The man who repaired machine was so good, kind and helpful. Repaired same day. Would reccomend zest for price of insurance compared to other companies too
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Chi Chi provided an excellent service from start to finish. She was friendly, professional, and took the time to explain everything clearly, which made the whole experience really easy and stress-fr... Vis mer
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I've been with zest for years now. They've always been brilliant when I've had problems with an appliance that's insured with them. This time, my cooker has been fixed within 3 working days of reporti... Vis mer
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Informasjon om virksomheten
Om Zest
Skrevet av virksomheten
Fresh Thinking Appliance Care
We look after all your household appliances under one roof, with hassle free repairs and protection. Our aim is to make protecting your appliances a smooth, friendly experience that you can count on in those times of need, whether it’s a repair, replacement, or just some technical advice; we've got your back.
Visit Our Website Book a Repair Protect Your Appliances Contact UsKontaktopplysninger
3 Poole Road, BH2 5QJ, Bournemouth, Storbritannia
- 08008886666
- helpdesk@zestplan.com
- zestplan.com
4,6
Enestående
3k anmeldelser
Har svart på 97 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Sylvia was lovely and helpful
Sylvia was lovely and helpful
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Thomas,
We're pleased to hear this positive feedback!
Many thanks
Justin
Fast service
Did zest easy to get hold of and give fast reliable service from my experience.
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Tina,
We're delighted that you could easily get hold of us to assist you!
Many thanks
Justin
What a superstar!
Patrick was so helpful. My machine is integrated and he went above and beyond moving it out, sorting the problem and making sure everything was perfect before he left. Really delighted.
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
HI Maureen,
We are so happy to hear this outcome for your appliance!
Many thanks
Justin
Patrick was really phoned to advise he…
Patrick was really helpful as he phoned to advise he was on his way, giving plenty of notice to put my indoor cats safely away. Explained everything step by step and how things could be resolved. Excellent communication and professional engineer, recommended
19. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Aiishya,
We know how important it is to keep our customers informed, so we are happy to hear this feedback!
Many thanks
Justin
Svar fra Zest
Hi Adam,
We are pleased you were happy with the service and for taking the time to leave feedback!
Many thanks
Justin
Customer service non existent
They agreed to replace washing machine but will not reply to emails. Trying to get a replacement.
Unfortunately it seems they have been calling the wrong phone number. Old phone number
18. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Trevor,
Thank you for your feedback.
I’m sorry to hear you’re having trouble finalising your replacement. I’ve escalated this to the relevant team, and they’ll be in touch as soon as possible to help get this resolved.
If you’d prefer to speak to someone in the meantime, you’re very welcome to call us on 0800 888 6666.
Kind regards,
Charley
Pretty simple process got oven fixed no…
Pretty simple process got oven fixed no issue and quick, no hidden extras in plan
18. mars 2026
Svar fra Zest
Hi Kevin,
We're delighted we could get your appliance back up & running in a timely manner.
Many thanks
Justin
Great job
Great job ! My washing machine was making noise…..complaint was dealt professionally and work was carried out properly within time and communication was done throughout the entire process. Would highly recommend
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Farhat,
We are delighted that your Washing Machine could be fixed and you were kept updated throughout.
Many thanks
Justin
Excellent service from Zest from start…
Excellent service from Zest from start to finish, can’t recommend them enough, engineer polite very professional,
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Marilyn,
Thank you so much for this great review, we are happy to have helped.
Many thanks
Charley
Been waiting for a while for our…
Been waiting for a while for our appliance so contacted zest and had help from a lovely lady named Bea who was helpful and understanding. Thank you Bea for your help.. Aimee
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Stephanie,
We are thrilled to hear we could help and we're always here if you need us.
Many thanks
Justin
Good overall apart from engineer…
Good overall apart from engineer breaking my tumble dryer.
16. mars 2026
Svar fra Zest
Hi Caroline,
Thank you for your review.
I’m sorry to hear this. Your Case Manager will be in touch today to go through your concerns and help get things back on track.
Many thanks,
Charley
Bee at Zest was excellent today
The assistant, a young lady named Bee was excellent this morning. Clear, friendly and professional. She quickly and carefully advised and assisted with my issue and helpfully answered all my queries. My first time using Zest. I would recommend them based on Bee today. Thank you.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi George,
We are delighted we could assist you with your queries!
Many thanks
Justin
Very friendly efficient staff on phone
Very friendly efficient staff on phone. Repair was also fast and hassle free.
Thank you
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Renu,
This is amazing news that the service was smooth and met your expectations!
Many thanks
Justin
Excellent service
Excellent service, good response and great advice and support.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Paul,
We are very grateful for this feedback!
Many thanks
Justin
Patrick came and replaced the racks in…
Patrick came and replaced the racks in my dishwasher....called me 30mins before he arrived and was very helpful
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Gaius,
We are delighted that your Dishwasher could be fixed!
Many thanks
Justin
Terry McGinty gave better service than…
Terry McGinty gave better service than we ever have had from Domestic and General who we regard as Prima Donna’s. ZEST are the BEST!
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Graham.
We are pleased you were happy with the service!
Many thanks
Justin
7yr + insurance with Zest
I've been insured with Zest for a number of years now, every single time ive call them for a repair, my experience has been always very accommodating with my times and dates for when im available ,always helpful on the phone and very polite. Im in the South East and yesterday an Engineer call Alex attended, what a nice polite, respectful and efficient experience ,giving me tips on how to look after my machine, personally I could of asked for a better service from Zest,I recommend this company most definitely and Alex is a credit amongst others in the Zest team in my opinion. Five star.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Dionne,
We are very grateful to have your loyalty, but also that you are satisfied with the service when you need us!
Many thanks
Justin
Svar fra Zest
Hi Tich,
We're thrilled you were happy with the service we provided!
Many thanks
Justin
Always have a positive experience with…
Always have a positive experience with zest. I spoke to Silvia who was patient with my many requests and issues despite her throat betraying her. Positive and friendly customer service.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Louise,
This is lovely to hear we could help with your requests!
Many thanks
Justin
Patrick gets the issue resolved
Patrick gets the issue resolved. Quick in and out.
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Zest
Hi Chrissie,
We are happy that the issue was resolved!
Many thanks
Justin
Dette er Trustpilot
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