The team were charming and helpful. The views were spectacular. However, because the Virgin balloon has four separate sections,each holding four people, the experience was very cramped and uncomfort... Vis mer
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The Pilot, Mike and Crew (Dan and Moira) were friendly and very professional, put us at our ease and explained everything well. The views of Bristol and the surrounding areas were great. They assist... Vis mer
The pilot and crew were really engaging and friendly making it a great experience. Having taken over 10 years to actually get up in the air after receiving my voucher as a gift I had hoped to fly over... Vis mer
Selskapet har svart
I had a brilliant time on our Virgin Balloon Flights trip with my brother-in-law. It was a fantastic experience from start to finish, made even better by our pilot, Nobby. He was friendly, knowled... Vis mer
Informasjon om virksomheten
- Gavebutikk
- også i
- Ballongturbyrå
Skrevet av virksomheten
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktopplysninger
Jesson House, TF3 3BD, Telford, Shropshire, Storbritannia
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
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Virgin Hot Air Balloon Ride from Evesham
Great experience. Knowledgeable and friendly pilot and crew.
28. september 2026
Svar fra Virgin Balloon Flights
Hi,
Thanks for the lovely review! 🎈
We’re so pleased you enjoyed your Evesham flight with our pilot and crew😉
Thanks for flying with us!
The Virgin Balloon Flights Team
Fantastic experience
Fantastic experience, I would do it again in a heartbeat.
To be honest I’m a bit scared of heights but before I knew it we had taken off and I was up in the sky taking photos, absolutely loving it, Martin the pilot was easy to listen to and explained questions anyone had.
Friendly group of people in the basket, I’m definitely rebooking again.
21. september 2026
Svar fra Virgin Balloon Flights
Hi Michael,
From a little scared of heights to planning your next flight....look at you showing off! 😉
We’re delighted to read that you loved it and felt at ease with Martin and your fellow balloon adventurers. Sounds like your camera got a good workout too!
Thanks for the lovely review and we’d love to welcome you back for round two!
The Virgin Balloon Flights Team
Change of launch site
Change of launch site. Booked The Hop Farm as this site is a couple of minutes walk from my home. Had to arrange transport to Headcorn.
Tried contacting the emergency number to postpone my flight to a date when the launch site is The Hop Farm.
No response from any Virgin contact number.
Expected to assist in prepping and packing the balloon. I am 70yrs old and have osteoarthritis.
Very harsh landing.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Jacqueline,
Thank you for your review.
We’re sorry the change of launch site caused you inconvenience, particularly as you chose The Hop Farm because it was so close to home.
Launch sites can change depending on the conditions on the day. Our booking confirmations clearly explain this so our passengers can prepare for the possibility of travelling to an alternative site. This information was included in each confirmation for your five previous bookings with us.
We received your email on the day of the flight, but our records show no calls to our Customer Services team. Unfortunately emails can take up to three working days to be responded to, although we always aim to respond quicker than this. The emergency number you refer to on the booking confirmation is for emergency use only and is only available to call from one hour before the meeting time.
We appreciate that you wanted to postpone, but the possibility of a launch site change is explained in advance on every booking confirmation.
Our pilots always aim for a smooth landing, and we’re sorry you found yours very harsh. Unfortunately a drag landing can occur and the basket may even tip onto its side on some occasions.
We always encourage passengers with health or mobility concerns to consult their healthcare practitioner before taking part in an outdoor adventure activity such as ballooning and to let us know about any support they may need. Having reviewed your account, we couldn’t find any health or mobility concerns recorded beforehand. Sharing this information helps us to discuss suitability of the experience.
We’re sorry the experience wasn’t what you had hoped for, and we thank you for sharing your feedback.
The Virgin Balloon Flights Team
The actual balloon flight was excellent…
The actual balloon flight was excellent however we had to meet by 4pm and did not actually take off until 5.50 which was a long time standing around.
When we landed it took the crew at least 30 minutes to get to the site and all the time waiting the pilot was aguing with the landowner a boy why he landed there and that he was not paid enough money !! Didn’t give a great impression so we left without our landing drink and certificate
27. september 2026
Svar fra Virgin Balloon Flights
Hi Marilyn,
Thank you for your review.
We’re really sorry that, despite enjoying the flight itself, the overall experience left you feeling disappointed. We appreciate that the long wait before take-off and the delay after landing were frustrating, and we’re sorry the exchange you described between the pilot and landowner left a poor impression.
It’s also disappointing to hear you left without your landing drink and certificate, which should have been a lovely finish to your adventure.
We understand that our Customer Services Manager has corresponded with you directly and resolved your complaint, but we’d like to apologise again and thank you for bringing this to our attention.
Wishing you all the very best :)
The Virgin Balloon Flights Team
A most enjoyable time … and educational…
A most enjoyable time … and educational as well. Great service.
25. september 2026
Svar fra Virgin Balloon Flights
Hi Keith,
A great day out AND a little learning along the way.....much better views than a classroom, too! 😉
Thanks for your lovely review. We’re so pleased you enjoyed it!
The Virgin Balloon Flights Team
Damien the pilot was a really pleasant…
Damien the pilot was a really pleasant chap with lots of knowledge and expertise, the whole experience was worth waiting for after several failed attempts due to poor weather conditions we finally made it. Up up and away 😊 The flight was for my partner and l to celebrate her 60th Birthday. Helping to put the balloon away was an added experience 🤣
22. september 2026
Svar fra Virgin Balloon Flights
Hi Michael,
What a way to celebrate 60! That's taking the birthday celebrations to a whole new level! 😉
Thank you for sticking with us through the weather cancellations. We’re so pleased Damien made it worth the wait, and that packing away the balloon added to the fun.
Happy belated birthday to your partner, Christina! :)
The Virgin Balloon Flights Team
Up, up and away
Great experience something I have wanted to do for a long time and it didn't disappoint. Russell Collins the pilot was top notch, pointing out landmarks during the flight, good landing and he organised the able bodied into a work gang to help with deflating and packing the balloon after the landing. A thoroughly enjoyable experience all round.
22. september 2026
Svar fra Virgin Balloon Flights
Hi Anne,
Russell gave you the grand tour, a good landing AND recruited you for the packing crew, he doesn’t miss a trick! 😉
We’re delighted your long-awaited flight lived up to expectations.
Thanks for lending a hand and for the lovely review. You can officially add “balloon packer” to your CV now!
The Virgin Balloon Flights Team
What an experience!
After a few attempts we finally got our flight and it didn’t disappoint. The Pilot and his support team were brilliant and knowledgeable. Highly recommend this experience.
24. september 2026
Svar fra Virgin Balloon Flights
Hi Lisa,
Yay! We finally got you up there in the end! 🎈
Thanks for sticking with us through a few attempts and we’re delighted the flight delivered.
It's also lovely to hear the pilot and crew impressed you too. We’d say they’re full of hot air, but they’ve heard that one before! 😉
Thanks for the brilliant review and recommendation!
The Virgin Balloon Flights Team
A fantastic experience
A fantastic experience. Not just a great baloon ride of over an hour, just before sunset, but an experience Getting involved with preparation and packing up the baloon.
Pilot Chris and his team from launch / landing site in Dunsford were excellent from the the moment we got there until the moment we left. Upbeat, humorous and informative.
Would recommend.
24. september 2026
Svar fra Virgin Balloon Flights
Hi Paul,
Sunset views, a fantastic flight AND a bit of teamwork? Who needs the gym when there’s a balloon to pack away? 😉
We’re so pleased you enjoyed the whole adventure in Dunsfold with Chris and his crew. Thanks for getting stuck in and for the lovely recommendation!
The Virgin Balloon Flights Team
Happy customer!
I have wanted to do a balloon flight for many years and yesterday my wish came true. It was everything I had hoped it would be. The pilot was very knowledgeable, experienced, and professional. The views were stunning over Rutland Water and surrounding area. The booking process is very simple which is just as well as we had to do it 5 times before our flight went ahead due to unsuitable flying conditions the 4 times previously but I'd do it all again in a heartbeat!
26. september 2026
Svar fra Virgin Balloon Flights
Hi Helen,
Fifth time lucky and what a view to celebrate with! 🎈
Rutland certainly knows how to show off from above. We’re so pleased your long-awaited wish lived up to expectations, and thank you for sticking with us through the weather cancellations.
You’d do it all again in a heartbeat? Careful, we’ll save you a spot in the basket! 😉
Thanks for flying with us!
The Virgin Balloon Flights Team
Wonderful experience
It took us 8 years to fly due to cancellations because of the weather not being suitable to fly
However it was worth the wait- excellent experience, Nobby and colleagues very friendly and professional, stunning views, unfortunately hurt my leg jumping out awkwardly but it didn’t dampen my experience 😀
My advise? Do it!
21. september 2026
Svar fra Virgin Balloon Flights
Hi Stephen,
Eight years? Blimey the British weather certainly knows how to keep us on our toes! 🎈
Thank you for sticking with it. We’re delighted the stunning views and Nobby’s crew made it worth the wait.
We’re sorry to hear you hurt your leg and hope it’s feeling better. We're glad it didn’t dampen your spirits though and you clearly brought your own sunshine! 😀
Thanks for recommending us! We really appreciate it.
The Virgin Balloon Flights Team
Amazing!
Amazing!! Been trying to book for three years as or course weather dependant. It was well worth the wait. The crew and pilot mike we’re brilliant. Thanks so much just awaiting the photo’s now.
Many thanks
26. september 2026
Svar fra Virgin Balloon Flights
Hi Sophie,
Three years in the making… even the British weather couldn’t keep you grounded forever! 😂
We’re so pleased it was worth the wait and that Mike and the crew made it special. Fingers crossed the photos catch your best side, although at that altitude, every side is pretty spectacular! 😉
Thanks for sticking with us and for the lovely review, we really appreciate it!
The Virgin Balloon Flights Team
Well organised, exciting participative experience
Very helpful telephone staff at Virgin making arrangements. Given how unpredictable ballooning is, they do their best to make it work for everyone. On the day we had Nobby as pilot who was very experienced and explained the ins and outs of it as we went along. The flight itself was quite exciting at take off and landing as the winds were at maximum allowable for commercial ballooning but we always felt in very safe hands. Altogether an excellent experience and well worth the money.
25. september 2026
Svar fra Virgin Balloon Flights
Hi Roger,
Thank you for the lovely review, especially your kind words about our Customer Service team. They work hard to keep everyone in the loop and happy when the weather has other ideas!
We’re glad Nobby talked you through the flight and made you feel safe, even with a lively take-off and landing. We’ll pass your praise on to him, it will make his day and head swell ;)
The Virgin Balloon Flights Team
Mark was great
Mark was great! I never felt nervous, and we were able to see stunning views! Would 1000% recommend booking and getting this off the bucket list!
27. september 2026
Svar fra Virgin Balloon Flights
Hi Sophia,
A 1000% recommendation? We’re fairly sure that breaks the maths, but we’ll happily take it! 😄🎈
We’re so glad Mark helped you feel at ease while you took in those stunning views. What a brilliant one to tick off the bucket list!
Thank you for this lovely review!
The Virgin Balloon Flights Team
We finally got there.
It took us 2 and a half years to finally get airborne. It kept getting cancelled due to weather. However, it was definitely worth the wait! The weather, the views, and the crew were outstanding. An experience I'll never forget. Thank you.
27. september 2026
Svar fra Virgin Balloon Flights
Hi Mr Thornton,
Two and a half years is a long wait, and we really appreciate you sticking with us through the weather cancellations. We’re so glad the skies finally got the memo and gave you a flight worth waiting for! :)
It’s lovely to hear you enjoyed the views and the crew. Thank you for sharing this and for flying with us.
The Virgin Balloon Flights Team
Great flight though felt a bit short
The pilot and support staff were friendly and helpful. The flight itself was great although it seemed much less than an hour in duration. We were told it was being moved to York racecourse from Lotherton Hall due to “operational reasons” which did sound a bit ‘vague’ and make it a much longer journey.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Craig,
Thank you for your review. We’re pleased you enjoyed the flight and that you felt looked after :)
We’re sorry to read that the flight felt shorter than expected, and that the move from Lotherton Hall to York Racecourse meant a much longer journey for you. We also understand why “operational reasons” felt too vague and we apologise for this. We just want to re-assure you that the pilot will have had a valid reason for changing the launch site and wouldn’t have made that decision lightly, but we agree that perhaps a better explanation should have been provided for clarity and we will certainly feed this back.
If you get in touch with our customer service team at customerservice@virginballoonflights.co.uk and share your voucher details, we can check the flight duration for you.
We look forward to hearing from you.
The Virgin Balloon Flights Team
Enjoyed the flight
22. september 2026
Svar fra Virgin Balloon Flights
Hi Roy & Anna,
We enjoyed this review! Thank you and thank you for flying with us! :)
The Virgin Balloon Flights Team
First time in a balloon
Thoroughly enjoyed being in the sky, it was really peaceful. Pilot (Gavin) was a good guide and confident. Space in the basket was a bit cramped. Having paid for the experience, I think it’s really poor that passengers are expected to do the work to get the ballon ready and then put it away afterwards. 5/5 for the flying. 0/5 for having to do the work. Marks and Spencer don’t make me knit a jumper before buying it.
22. september 2026
Svar fra Virgin Balloon Flights
Hi Paul,
Thank you for your honest review. We’re glad you enjoyed a peaceful flight with us and felt in safe hands with Gavin.
Helping to set up and pack away the balloon is part of the experience but we appreciate it isn’t everyone’s cup of tea, especially if you were expecting to simply enjoy the flight.
We’re sorry if the basket felt cramped too, and we’ll pass your feedback on to the pilot and team.
Your Marks and Spencer comparison made us smile. We promise we won’t ask anyone to weave the balloon basket! ;)🎈
Thanks again for your feedback.
The Virgin Balloon Flights Team
Absolutely brilliant experience
Absolutely brilliant experience. It is a must for anyone who wants to do it. From the moment you go in the mini bus, you feel envoled. Tankyou to mike the pilot and moria and the team. You all were fab.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Becky,
Thank you! We love that you felt part of the adventure from the moment you got on the minibus. It’ll be delighted to get a mention as it's usually the balloon that steals all its attention! 😄🎈
We’ll pass your lovely words on to Mike and the rest of his crew. We’re so glad you had a brilliant time with us!
The Virgin Balloon Flights Team
A wonderful experience I’ll never forget
From beginning to finish, this was an amazing experience. The highly professional , friendly and expert team made the whole adventure wonderful. And the balloon flight itself was a never to be forgotten opportunity. The serenity of the flight , the expert take off and landing and the feeling of camaraderie was second to none.
24. september 2026
Svar fra Virgin Balloon Flights
Hi Steve,
What a lovely review, thank you! We’re so glad the team made you feel part of the adventure, from take-off to landing. That peaceful feeling in the air is hard to beat… at least until the burner has something to say! 😄🎈
We’re delighted it’s a flight you’ll never forget.
Thank you for flying with us!
The Virgin Balloon Flights Team
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