It saved me tons of money on a last minute Mothers Day Spa Date to Balian Springs. I originally had passes to somewhere else and really wanted to bring my Mom to this location instead. Being able to s... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated o... Vis mer
Selskapet har svart
I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reserv... Vis mer
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I purchased a gift card for a friend's birthday and I did not receive the instant email as the website stated I would. I checked both my Inbox and Spam folder multiple times with no such luck. This le... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At Virgin Gifts, we're rewriting the rulebook and gifting anti-ordinary. Gifts don't have to be things. They can be moments, adventures, and stories that bring us together. As the US leader in experience gifting, and a proud member of the Virgin Group, we help people celebrate with gifts that bring them closer. That's why we've curated a collection of over 5,000 experience gifts across the US. Skydives. Sushi classes. Sailboat rides at sunset. If it sparks wonder, joy, or connection, it's exactly the kind of magic we're all about. And with free exchanges, instant e-voucher delivery, and no expiry dates, you can rest easy knowing you've found the perfect gift.
Instant eVoucher Delivery
Skrevet av virksomheten
- Life’s busy, we get it. That’s why all of our experiences come with free instant delivery, straight to your inbox (or theirs
Kontaktopplysninger
Storbritannia
- info@virgingifts.com
- virgingifts.com
4,0
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 99 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Mary-Ann
Mary-Ann, our Virgin experiences rep, was awesome in guiding me through the process of redeeming a voucher. I couldn't be more pleased with my experience.
18. mai 2026
Anmeldelse skrevet uten oppfordring
Bulelwa was very helpful
Bulelwa was very helpful. I had difficulty locating dates for an experience and she advises to use a computer vs my phone, no issues once logged in to a computer.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Thank you so much for your lovely review! We’re so pleased to hear Bulelwa was able to help ⭐⭐⭐⭐⭐ - Kay
BALELWA was professional and courteous.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We are so pleased to hear this! Thank you for the lovely feedback ⭐️⭐️⭐️⭐️⭐️ - Kay
I purchased a gift card for QC spa in…
I purchased a gift card for QC spa in New York and when I went to book the dates were not available. But when I called QC it was available. Because it was my friends birthday I needed the reservation and had to re purchase with QC spa directly. I called and sent multiple emails to virgin gifts for a refund. I have yet to hear from anyone. This is a bad experience and it should let you boom prior to purchasing.
Thanks
Tenisha ramos
13. mai 2026
Svar fra Virgin Gifts
We are sorry to hear this happened - We can see you have been in touch with our team and the voucher refunded so we hope this is now resolved. - Kay
Svar fra Virgin Gifts
Thank you for your review! We’re so pleased we could assist quickly for you 😊⭐⭐⭐⭐⭐ - Kay
I was not told before I purchased the…
I was not told before I purchased the tickets that I couldn't use them immediately. I want a refund. I purchased them elsewhere
18. mai 2026
Svar fra Virgin Gifts
Hello,
We're so sorry you were not able to redeem your voucher for an immediate same day booking for the ARTECHOUSE Immersive Art Experience. We've processed your requested refund and the funds should be back with you in the next few days. We hope to see you shop with us again soon - Beth
Emjay was super helpful and fast to…
Emjay was super helpful and fast to respond, sorted out all my bookings promptly, great service!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Hello,
Thanks so much for taking the time to share your lovely review for Emjay. We're thrilled she was able to help promptly with everything you needed. - Beth
Svar fra Virgin Gifts
Thanks for sharing your review Katherine! We love that you loved the QC Spa - it's a good one! - Beth
Never sent the voucher
17. mai 2026
It saved me tons of money on a last…
It saved me tons of money on a last minute Mothers Day Spa Date to Balian Springs. I originally had passes to somewhere else and really wanted to bring my Mom to this location instead. Being able to save on admission helped me to ultimately chose the better choice. Great time and memories made with my Mom!
12. mai 2026
Svar fra Virgin Gifts
This is what we love to hear 💖 So glad we could help make your Mother’s Day spa date extra special at Balian Springs and even better that you got to save some money too 🙌 Sounds like such a lovely day filled with great memories. Thanks so much for sharing this with us! ✨✨✨✨✨ - Kay
Lufti from Customer Service solved our booking problem
Lufti from Customer Service solved our issue with a booking for the same day very fast! She was so nice and professional, we are very pleased to enjoy our experience without hassles!
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Thank you so much for your lovely feedback! We’re really pleased to hear Lufti was able to resolve your booking issue so quickly and professionally, and that you were able to enjoy your experience without any hassle ⭐⭐⭐⭐⭐ - Kay
The food was amazing and the staff was…
The food was amazing and the staff was super helpful and wonderful.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
Thank you for your lovely feedback! We’re really pleased you enjoyed the food and found the staff so helpful ⭐⭐⭐⭐⭐ - Kay
ordered a gift e mail not delivered…
ordered a gift e mail not delivered had to call and have resent
6. mai 2026
Svar fra Virgin Gifts
We’re really sorry the gift email didn’t arrive as expected 😔 We know that’s frustrating, especially when sending a gift. Glad our team could get this resent for you. - Kay
Long Distance Mothers Day saved!
It was really easy to find a gift my mom would love for mother's Day. It's hard to buy for her because we live 400 miles from each other but she is so excited for her gift. 100% would buy again.
10. mai 2026
Svar fra Virgin Gifts
This is so lovely to hear 🥹💖 Long-distance gifting can be tricky, so we’re thrilled you found something your mum will love for Mother’s Day! We hope she has the best time enjoying her gift. ⭐⭐⭐⭐⭐ - Kay
Svar fra Virgin Gifts
So pleased to hear this 😊 We love making gifting quick, easy and stress-free — exactly how it should be! ⭐⭐⭐⭐⭐ - Kay
We bought discounted tickets from…
We bought discounted tickets from VirginGifts.com to be used while visiting San Antonio. After purchasing we realized that the tickets couldn't be redeemed on the same day. It was not clearly stated on the website. Thank goodness I was able to contact them. The representative, Phalela, was very helpful and tried to help us book. Even though it didn't work out and I had to ask for a refund, I feel the company tried their best to resolve the issue and my credit card was not charged. I will use them again in the future.
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We’re sorry there was confusion around the same-day redemption process, but we’re really pleased to hear that Phelela was able to support you and do their best to help resolve the situation. 💖
While we’re sorry the booking ultimately didn’t work out this time, we’re glad we could assist with the refund and avoid any charge to your card.
Chantelle - 🌟🌟🌟🌟
Unreliable and Complicated Process – Buy Directly Instead
My husband and I booked the 86th Floor Sunset Admission to the Empire State Building with Dinner at State Grill and Bar for $296. Our confirmation email stated we just needed to show the email at the establishments and that separate QR codes would follow. While the observation deck staff easily looked us up and gave us tickets, the restaurant refused to honor our reservation without the missing QR codes.
Resolving this was a nightmare. I started texting customer service at 11:00 AM, but replies came an hour apart with no resolution. After hours of back-and-forth, my husband finally found a phone number. We had to wait on hold for another hour before someone finally resolved the issue. Because of this communication breakdown, we ate an hour late, by this time it was 7:00 PM. The entire process was complicated, stressful, and unreliable. Save yourself the hassle and buy gift packages directly from the businesses instead.
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Gifts
We're really sorry to hear about the stress and frustration this caused on what should have been a special evening.
We completely understand how disappointing it must have been to face issues with the restaurant reservation, especially after already being advised that your confirmation email would be sufficient.
This is certainly not the smooth, seamless experience we aim to provide, and your feedback is incredibly important in helping us identify where improvements are needed.
Thank you for bringing this to our attention Karina, and we're very sorry that your experience fell short - Chantelle.
Svar fra Virgin Gifts
Ordering should always be simple, and we’re delighted it was a smooth experience for you! 🛒
We hope you have a wonderful experience, Elizabeth. 💖
Chantelle - 🌟🌟🌟🌟🌟
Svar fra Virgin Gifts
Love this — glad the website was easy to use and you found exactly what you were looking for 😄👍 - ⭐⭐⭐⭐⭐ - Kay
My sister said she never received…
My sister said she never received minies? 50.00
What happened or am I missing something?
10. mai 2026
Svar fra Virgin Gifts
We are so sorry to hear the E-Voucher hasn’t come through yet, Wido - it’s usually zipping into inboxes within minutes!
Not to worry though, we’ve just resent it to you, and popped you a quick email.
We hope that does the trick - Chantelle.
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