The team were charming and helpful. The views were spectacular. However, because the Virgin balloon has four separate sections,each holding four people, the experience was very cramped and uncomfort... Vis mer
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Se hva andre synes
I had a brilliant time on our Virgin Balloon Flights trip with my brother-in-law. It was a fantastic experience from start to finish, made even better by our pilot, Nobby. He was friendly, knowled... Vis mer
Russell & Chris made the whole experience fun & informative. Was totally worth waiting for after 20+ cancellations. Enjoyed helping out. Great to be able to buy merchandise and the photo shoot/videos... Vis mer
Selskapet har svart
The pilot and crew were really engaging and friendly making it a great experience. Having taken over 10 years to actually get up in the air after receiving my voucher as a gift I had hoped to fly over... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Gavebutikk
- også i
- Ballongturbyrå
Skrevet av virksomheten
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktopplysninger
Jesson House, TF3 3BD, Telford, Shropshire, Storbritannia
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
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Great pilot who was very skilled and…
Great pilot who was very skilled and good company on the flight, and of interest
27. september 2026
Svar fra Virgin Balloon Flights
Thanks, Keith! 🎈
A skilled pilot and good company is much better than a tour guide who keeps telling you to follow their umbrella! 😉
We’re so pleased you enjoyed the flight and found the experience interesting.
Thank you for flying with us!
The Virgin Balloon Flights Team
It was for my 60th
It was for my 60th. Had amazing time. Shared the experience with my sister who also loved every minute. Staff made it great fun.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Colette,
Celebrating 60 in style with your Sister along for the ride to make sure you didn’t get too carried away!🎈
We’re so pleased you both loved every minute and the crew added to the fun.
Happy belated birthday, and thanks for the lovely review! 🥳
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Dafydd,
Thanks for the lovely review! 🎈
We’re delighted the pilot and crew made your day special. We’ll pass on your praise, although getting them to stay grounded after a compliment is always a challenge! 😉
Thanks again!
The Virgin Balloon Flights Team
Fantastic experience!
Great launch site, perfect autumnal day: still sunny weather. Skilful friendly pilot who inspired confidence in his leadership to prepare, fly and land the baloon. Loved the flight experience! Picking a landing spot was tricky but we had a good landing in a small grassy field.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Nicholas,
Autumn sunshine, a fantastic flight and a neatly chosen grassy field....sounds like your pilot nailed the countryside parking! 😉
We’re so pleased you felt in safe hands and loved the adventure from start to finish. Thanks for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Amazing experience.
29. september 2026
Svar fra Virgin Balloon Flights
Hi Les,
Two words that have made our day! 🎈
So pleased you loved it and we thank you for the 5 stars! :)
The Virgin Balloon Flights Team
It was a amazing experience and Russell…
It was a amazing experience and Russell the pilot was a wealth of knowledge and skills 👌 it's got to be one of the best times of my life loved it ❤️
28. september 2026
Svar fra Virgin Balloon Flights
Hi Darren,
One of the best times of your life? What a compliment!
We’re delighted you loved flying with Russell. A wealth of knowledge and skills? We’ll pass that on, although we may need a bigger basket for his ego afterwards! 😉
Thanks for the lovely review!
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi,
We’re pleased you enjoyed it when you finally got airborne!
Thank you for your patience and for sticking with us 😉
The Virgin Balloon Flights Team
Virgin Balloon Flights are the Best
Thoroughly enjoyed the Hot Air Balloon Ride with Virgin last Saturday morning - early start but worth going - great service, well chosen location, lovely bunch of people in the group - also good teamwork in the end re packing everything up.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Calista,
Now that’s a good reason to forgive the alarm clock! 😉
We’re so pleased you enjoyed the morning and had such lovely company to enjoy the experience with.
Thanks for lending a hand with the packing too, hopefully that missing fifth star hasn’t ended up in the balloon bag! 😂
Thanks for the lovely review!
The Virgin Balloon Flights Team
Lovely misty morning for our launch
Lovely misty morning for our launch, which soon lifted and we had a very pleasant flight in sunshine.
Disappointed not to have flown from our preferred site 🙁
28. september 2026
Svar fra Virgin Balloon Flights
Hi Lynne,
A misty start followed by sunshine....sounds like the countryside was saving its big reveal! 😉
We’re so pleased you enjoyed the flight, though we’re sorry you couldn’t fly from your preferred site. Launch sites sometimes need to change to suit the conditions, and we appreciate that was disappointing.
Thank you for your lovely review!
The Virgin Balloon Flights Team
Fantastic experience
Fantastic experience. Our pilot Chris was brilliant. He was so enthusiastic and has a great personality. Well organised and all the staff were lovely. The balloon ride itself is magical.
26. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Sarah,
Chris certainly brings plenty of enthusiasm and we're proud to have him as one of our VBF pilots🎈
We’re delighted to read that he and his lovely crew made your adventure so special. ''Magical'' is exactly what we aim for.
Thanks for the brilliant review!
The Virgin Balloon Flights Team
Great experience
Clear information the night before. Good to be involved in setting up the balloon and followed with a clear briefing.
A great flight and perfect upright landing.
All round a great experience.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Neil,
You helped set it up, enjoyed a great flight AND landed upright, that sounds like the perfect ballooning day! 😉
It's lovely to read that you enjoyed getting stuck in and felt well informed throughout.
Thanks for the lovely review and we’ll put in a good word if you fancy joining the crew!😉
The Virgin Balloon Flights Team
raglan flight photos
problem was dealt with extremely quickly and more importantly satisfactorily
21. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Christopher,
Glad we could get your flight photo issue sorted quickly and leave you happy with the outcome! 📸🎈
The balloon may drift along, but we’re pleased our team didn’t! 😉
Thanks for the lovely feedback and for flying with us!
The Virgin Balloon Flights Team
An Amazing experience
Such an amazing experience from start to finish. It was well organised, and Damon and his team were friendly, informative, and made us feel completely at ease.
Floating peacefully above the countryside with the most incredible views was magical; such a calm and beautiful way to see the world from a completely different perspective. The perfect finish was to receive a glass off bubbly at the end of the experience. I would highly recommend it.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Sam,
Magical views followed by a glass of bubbly, sounds absolutely perfect!🥂
We’re delighted Damon and the team made you feel so at ease while you enjoyed the beautiful countryside from above.
Thanks for the lovely recommendation, we really appreciate it
The Virgin Balloon Flights Team🎈
Everything about this experience was…
Everything about this experience was great.
Peter and his team were first class
Linda and Mark
28. september 2026
Svar fra Virgin Balloon Flights
Thanks Linda and Mark! 🎈
We’re so pleased you loved the experience with Peter and the team. First class, you say? We’ll try to stop it going to their heads, they spend quite enough time up in the clouds already! 😉
Thank you for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Amazing experience!
Great pilot, amazing views, great landing, nice atmosphere. Absolutely loved it!
26. september 2026
Svar fra Virgin Balloon Flights
Thanks, Holly! 🎈
Amazing views, a great landing and lovely company....sounds like your pilot has set the bar rather high! 😉
We’re so pleased you loved it. Thanks for the brilliant review!
The Virgin Balloon Flights Team
Terrible service
Terrible service. Wouldn't advise anyone to get into this trap. I bought 2 tickets for me and my wife. However, I was cancelled twice in July and August. It wasted my weekends and spoiled other plans. I asked them to make a refund as I could not take another weather risk in September. I was shocked to know that refund was only possible after 7 cancellations by them. Which mean my money would be with them for 2 years. I didn't know this trap. Our next flight was on Sunday 13/9 however, Saturday flight was cancelled again due to weather. We didn't want to waste another weekend hence cancelled our Sunday booking via message and email. No one replied to email or message. On Monday I was told Sunday flight did go ahead and they would keep my money for No Show. I told them I did inform you however, they said they require 72 hours notice which is funny as they could cancel you last min and they are closed on weekends. I have now asked them to rebook us if they do not want to refund. However, they have refused to do that too. It has been a terrible experience of my life and an explicit fraud.
I warn everyone who wishes to book with Virgin, its a total scam to rip you off. I am sure many like us have left their money with them.
After their reply on Trustpilot I am in the process of taking legal advice. I work in legal and can see there are number of loopholes in their process.
1-At the time of ticket purchase it should be clearly mentioned to customers that no refund would be give until 7 attempts.
2-They can cancel at last minute, why customer can't do the same? They do not wish to see your email or hear call incase of an emergency cancellation. They still want you to give 72hrs notice. Not attending phone calls or responding to emails on weekends serves their purpose of keeping customers money.
3-Since, our experience, I have spoken to 2 clients who have gone through same situation. One was on holidays and left money with them after cancellation because he did not have time for second attempt.
2nd was in our situation as he was not told of 7 cancellation scam. He was expecting straight forward refund as other businesses do. He was refused too.
I will do my best to make others aware what we have gone through so people should have choice before going for this fun with them and not lose their hard earned money.
They dare to email me saying pay another £95 for each person to rebook for future date. Which clearly tells what they are up to.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Syed,
Thank you for your review.
We’re sorry the earlier weather cancellations disrupted your weekends previously, and we understand how disappointing it is to set aside time for a flight that doesn't then go ahead.
We must clarify that your flight on Sunday 13th September was confirmed as going ahead and did take place. The cancellation of Saturday’s flight did not mean Sunday’s would also be cancelled, as conditions are assessed for each individual flight. This is clearly illustrated on your booking confirmation and when to call the Flight Line for your own booked flight.
You contacted us to cancel within the 72-hour notice period. Sending a message or email does not override that notice requirement or automatically release a flight booking. Your seats remained reserved, and because you chose not to attend, your vouchers were used against that flight in line with our booking terms. This is why they cannot now be refunded or used to make another flight booking.
Weather cancellations and passenger cancellations are indeed treated differently. Conditions have to be monitored as close to the flight time as possible to ensure that it is 100% safe to fly. When weather conditions prevent us from flying safely, passengers can rebook. If a customer wishes to cancel, a 72 hour notice period is in place so that there is enough time for those spaces to be filled and booked by other passengers. When a flight goes ahead, the pilot and crew are committed and the reserved seats cannot simply be carried over if passengers choose not to attend or try to cancel within that 72 hour window.
We appreciate your frustration, but we strongly disagree with the suggestion that our business is fraudulent or a scam. Your flight was available to you and operated as confirmed.
If you wish to discuss your options moving forward then please feel free to get in touch on 01952 212750 or email us at customerservice@virginballoonflights.co.uk.
Kind regards,
The Virgin Balloon Flights Team
Everything just runs so smoothly
Everything just runs so smoothly - great pilot with clear instructions. Just loved every minute of it.
28. september 2026
Svar fra Virgin Balloon Flights
Hi,
Loved every minute? That’s what we like to hear! 🎈
We’re delighted everything ran smoothly and your pilot kept you well guided!
Thanks for the lovely review!
The Virgin Balloon Flights Team
Virgin Hot Air Balloon Ride from Evesham
Great experience. Knowledgeable and friendly pilot and crew.
28. september 2026
Svar fra Virgin Balloon Flights
Hi,
Thanks for the lovely review! 🎈
We’re so pleased you enjoyed your Evesham flight with our pilot and crew😉
Thanks for flying with us!
The Virgin Balloon Flights Team
Fantastic experience
Fantastic experience, I would do it again in a heartbeat.
To be honest I’m a bit scared of heights but before I knew it we had taken off and I was up in the sky taking photos, absolutely loving it, Martin the pilot was easy to listen to and explained questions anyone had.
Friendly group of people in the basket, I’m definitely rebooking again.
21. september 2026
Svar fra Virgin Balloon Flights
Hi Michael,
From a little scared of heights to planning your next flight....look at you showing off! 😉
We’re delighted to read that you loved it and felt at ease with Martin and your fellow balloon adventurers. Sounds like your camera got a good workout too!
Thanks for the lovely review and we’d love to welcome you back for round two!
The Virgin Balloon Flights Team
Change of launch site
Change of launch site. Booked The Hop Farm as this site is a couple of minutes walk from my home. Had to arrange transport to Headcorn.
Tried contacting the emergency number to postpone my flight to a date when the launch site is The Hop Farm.
No response from any Virgin contact number.
Expected to assist in prepping and packing the balloon. I am 70yrs old and have osteoarthritis.
Very harsh landing.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Jacqueline,
Thank you for your review.
We’re sorry the change of launch site caused you inconvenience, particularly as you chose The Hop Farm because it was so close to home.
Launch sites can change depending on the conditions on the day. Our booking confirmations clearly explain this so our passengers can prepare for the possibility of travelling to an alternative site. This information was included in each confirmation for your five previous bookings with us.
We received your email on the day of the flight, but our records show no calls to our Customer Services team. Unfortunately emails can take up to three working days to be responded to, although we always aim to respond quicker than this. The emergency number you refer to on the booking confirmation is for emergency use only and is only available to call from one hour before the meeting time.
We appreciate that you wanted to postpone, but the possibility of a launch site change is explained in advance on every booking confirmation.
Our pilots always aim for a smooth landing, and we’re sorry you found yours very harsh. Unfortunately a drag landing can occur and the basket may even tip onto its side on some occasions.
We always encourage passengers with health or mobility concerns to consult their healthcare practitioner before taking part in an outdoor adventure activity such as ballooning and to let us know about any support they may need. Having reviewed your account, we couldn’t find any health or mobility concerns recorded beforehand. Sharing this information helps us to discuss suitability of the experience.
We’re sorry the experience wasn’t what you had hoped for, and we thank you for sharing your feedback.
The Virgin Balloon Flights Team
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