I had a brilliant time on our Virgin Balloon Flights trip with my brother-in-law. It was a fantastic experience from start to finish, made even better by our pilot, Nobby. He was friendly, knowled... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Russell & Chris made the whole experience fun & informative. Was totally worth waiting for after 20+ cancellations. Enjoyed helping out. Great to be able to buy merchandise and the photo shoot/videos... Vis mer
Selskapet har svart
The pilot and crew were really engaging and friendly making it a great experience. Having taken over 10 years to actually get up in the air after receiving my voucher as a gift I had hoped to fly over... Vis mer
Selskapet har svart
Nobby was the pilot for our fantastic flight, but it was the whole team that helped make it an unforgettable experience. We took off from Victoria Park in Bath to incredible views of the city. The ba... Vis mer
Selskapet har svart
Informasjon om virksomheten
- Gavebutikk
- også i
- Ballongturbyrå
Skrevet av virksomheten
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktopplysninger
Jesson House, TF3 3BD, Telford, Shropshire, Storbritannia
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
4,7
Enestående
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Chris was so welcoming. The ride was So peaceful
Chris and the team were really welcoming and friendly and made us feel so relaxed and filled us with confidence.
We were involved in the whole experience from beginning to end.
It was such a smooth take off and landing and a very well organised time.
We had such a fantastic 4 hours.
It was so peaceful up in the sky and so peaceful having a glass of bubbly in the field after with the sun setting!
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Angela,
Peaceful skies, a smooth landing AND sunset bubbly? Honestly, the ground had to work hard to compete!🥂
We're so pleased Chris and the team made you feel welcome and confident throughout.
Thanks for getting stuck in and sharing such a lovely review! ❤️
The Virgin Balloon Flights Team
Hot air balloon flight - fantastic
I feel it was really easy to book through virgin. They had lots of availability and location options. There was time in advance to get to and throw locations. And when one location didn't work instead of cancelling the flight they moved it. The crew were kind, helpful and friendly. Over all a lovely experience. I would recommend
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Lizzie,
A little change of scenery before a BIG change of scenery! 😉
We're so pleased to read that the booking process was simple and easy and the alternative location got you up, up and away!
Thanks for your lovely words about our crew and for recommending us, it's made our day!❤️
The Virgin Balloon Flights Team
Evesham flight
Russell, our pilot was very clear with the before flight instructions 👌
The flight itself was superb. We were blessed with fine weather and good group of passengers.
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi,
Clear instructions from Russell, fine weather and fabulous company? Evesham was clearly showing off!
We're so pleased you had a superb flight with us. Thanks for joining us and giving Russell a lovely shout-out!
The Virgin Balloon Flights
Good weather knowledgeable pilot…
Good weather knowledgeable pilot pointing out various buildings and areas
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Tony,
Great weather, brilliant views and a pilot who knows their stuff, who needs Google Maps when you’ve got a live commentary from the sky? 😉🎈
Thanks for flying with us and leaving a lovely review, we really appreciate it!
The Virgin Balloon Flights Team
Just perfect
The weather was perfect. The staff were amazing. Kept us informed of what was happening all the time.
The experience was brilliant
26. september 2026
Svar fra Virgin Balloon Flights
Hi Jane,
Perfect weather, amazing staff and a brilliant flight? We’ll happily take that! We’d love to take credit for the weather too, but our ballooning powers only stretch so far! 😉
Thanks for your lovely review. We’re so pleased the team kept you informed and helped make it a day to remember!
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Linda,
Short, sweet and enough to make us smile! 😄Thanks for flying with us, we’re delighted you had a great time.
The Virgin Balloon Flights Team
Fantastic experience
I've waited over 2 years for this and got frustrated at the cancellations but eventually got to fly today. The experience was absolutely amazing it's definitely up there with one of the best things I've done in my life. A big shout out to all the staff and the pilot Dave they were fab
1. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Mrs Morton,
Two years is a long wait, and we understand how frustrating those cancellations were. Thank you for sticking with us! 🎈
We’re thrilled the flight earned a place among the best things you’ve ever done. Dave and the team will be chuffed with your shout-out. Dave’s certainly going to be dining out on that compliment for a while! 😉
Thank you again!
The Virgin Balloon Flights Team
Fantastic experience.Our pilot Ben was…
Fantastic experience.Our pilot Ben was fab,and His crew were spot on..
28. september 2026
Svar fra Virgin Balloon Flights
Hi Morag,
Fab pilot, spot-on crew and a fantastic flight, that’s what we love to hear! 🎈
Thanks for your lovely review. We’ll pass your praise on to Ben and the team, though we may need a bigger basket for their egos! 😉
Thanks for flying with us!
The Virgin Balloon Flights Team
We did it!
After trying to book for the past 18 months we were delighted when we eventually got to fly.We had a great day, Pilot Russell was excellent, another experience ticked off.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Carol,
You did it! 🎉 After 18 months, that bucket list tick was well earned and we’re so pleased Russell helped make it a great day!
Thanks for sticking with us and sharing your lovely review.
The Virgin Balloon Flights Team
A great experience all round
Being able to take part in the set up and packing away was unexpected but very much made the whole experience that much more enjoyable.
The professionalism and friendliness of the pilot was outstanding.
The flight itself was just amazing and definitely worth the wait.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Gary,
Thank you for your lovely review!
It sounds like we’ve found a new crew member, although we hope the views were better than your usual workplace! 😉
We’re delighted you enjoyed getting stuck in with the setup and packing away, and that your pilot helped make the day so special.
Thanks for your patience and sticking with us. We’re thrilled the flight was worth the wait!
The Virgin Balloon Flights Team
The customer service team are very helpful
The customer service team member/s where helpful, friendly and appropriate information was given to resolve my query.
I am also very happy with the timescales of responses.
Thank you.
30. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Angela,
Thank you for your lovely review!
Helpful, friendly AND speedy? We’ll try not to let that go to our heads, we’ve got balloons for that! 😉🎈
We’re so pleased the team helped resolve your query and kept you well informed. Thanks for taking the time to give them a shout-out!
The Virgin Balloon Flights Team
It was a life long wish and it was so…
It was a life long wish and it was so amazing i loved every second.
28. september 2026
Svar fra Virgin Balloon Flights
Hi Janet,
A lifelong wish ticked off in style! 🎈
We’re so pleased you loved every second of it, although we may have made the rest of your wish list a little harder to impress you! 😉
Thanks for the lovely review and for flying with us!
The Virgin Balloon Flights Team
Excellent insight into the wonderful mode of balloon travel
What an amazing way to start the day! A serene, awe inspiring panorama of the historic city of York, as you float gently by and high above the landmark buildings and splendid rural scenery. The balloon, equipment and crew were all top notch, as indeed was the overall experience. An excellent insight into the wonderful mode of balloon travel and the magnificent vistas it unlocks. Highly recommended.
28. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi,
York certainly knows how to show off from above! 😉
We’re delighted you enjoyed such a peaceful start to the day, with historic landmarks and countryside stretching out below. Beats staring into a cereal bowl, doesn’t it?
Thanks for the recommendation and for flying with us!
The Virgin Balloon Flights Team
The day was perfect, I didn't feel nervous about the experience even though I'm scared of heights,Russell was a friendly man, who explained clearly about what to do, weather brilliant, still smiling
The day was perfect, Had this experience for my 65th birthday in August from my husband and son,Russell and Chris were so friendly and explained what was going to happen throughout the day, Russell made the day as he is a friendly person
26. september 2026
Svar fra Virgin Balloon Flights
Hi Dean,
What a way to celebrate 65! 🥳
Your Husband and Son have certainly set the bar high for next year’s present....no pressure, lads! Ha ha!
We’re delighted both Russell and Chris helped you feel at ease and made the day so special. Still smiling is exactly the result we’re after!
Thanks for the five stars, we really appreciate it!
The Virgin Balloon Flights Team
Our pilot
Our pilot, Nobby, struck just the right tone. He was professional and highly capable; he related easily and naturally to his passengers. Timings were spot-on and the enforced change to our departure site was communicated clearly and acted on promptly. He even dropped us off at our park and ride facility on the way back in to Bath!
28. september 2026
Svar fra Virgin Balloon Flights
Hi Mr Mylne,
Nobby really did go the extra mile....even as far as the park and ride!
We’re delighted to read that he made everything run so smoothly and kept you well informed about the launch site change. Thanks for the lovely five stars, we’ll pass on your praise, though he may be expecting five stars for his taxi service too! 😂
Thanks for flying with us!
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Jane,
Thanks for the lovely five stars! 🎈
We’re so pleased you had an amazing time. Ordinary sightseeing will have a lot to live up to now.....sorry about that! 😉
The Virgin Balloon Flights Team
A fantastic experience
A fantastic experience, I particularly enjoyed flying low over the woods. I felt totally safe and relaxed with the pilot, Matt, who kept us informed about what was happening. My flight had been cancelled 9 times and the location was changed at 10pm the night before but i understand safety is the top priority.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Susan,
Tenth time lucky and those treetop views sound worth celebrating! 🎈
Thank you for sticking with us through the cancellations and for understanding the late change of launch site.
We’re delighted Matt helped you feel so safe and relaxed. Flying over the woods certainly beats walking through them, far fewer muddy boots anyway! 😉
Thanks for flying with us and for being such a good sport!
The Virgin Balloon Flights Team
The balloon ride itself was beautiful
The balloon ride itself was beautiful, Very serene and very straightforward.
The location was good and easy to find.
However, it has been a nightmare waiting to find a date that the balloon actually flew. We have had numerous cancellations and have had our vouchers for three years. Please be aware of this when you buy vouchers for presents. You do not find out, potentially, up to 11pm the night before. It has been awful having to keep taking days off work, just in case, it goes ahead. I do not get paid if I don't work. My daughter has had to use holiday days, each unsuccessful times. (About 6)
I have rung the customer service advisers a few times. One time I spoke to a lovely lady. The second time the lady was quite rude and very unhelpful.
I loved the balloon ride itself but would never buy any more virgin experience vouchers for myself or for anyone else, for the reasons above. Please be aware you cannot get a refund.
28. september 2026
Svar fra Virgin Balloon Flights
Hi,
Thank you for your review and feedback.
We’re pleased the flight itself was beautiful and peaceful, but we’re sorry the repeated cancellations made getting airborne so frustrating.
We appreciate the effort you and your daughter made to keep rebooking, particularly with lost earnings and annual leave involved.
Ballooning depends heavily on suitable weather, and sometimes the pilot needs to wait until the evening before to make a decision using the latest forecast. We explain this in our booking information, but we understand how difficult that uncertainty makes planning time off work.
We appreciate that conversations can become difficult over the phone when our customers are understandably frustrated. However, we don’t feel it’s fair to describe our staff as rude simply because they may have to explain policies or give an answer a customer is disappointed with.
However, if you felt the way you were spoken to was inappropriate, then please do get in touch with us at customerservice@virginballoonflights.co.uk with your voucher details and we'll happily review your account and the call.
Refund eligibility depends on the voucher type and applicable terms, which we encourage customers to check before purchasing. We do make this clear both on our website and over the phone at the time of purchase.
Thank you for your honest feedback and four stars despite the difficulties.
We’re glad you ultimately enjoyed the flight, and we’re sorry the overall experience has left you feeling you wouldn’t book again.
Kind regards,
The Virgin Balloon Flights Team
Great pilot who was very skilled and…
Great pilot who was very skilled and good company on the flight, and of interest
27. september 2026
Svar fra Virgin Balloon Flights
Thanks, Keith! 🎈
A skilled pilot and good company is much better than a tour guide who keeps telling you to follow their umbrella! 😉
We’re so pleased you enjoyed the flight and found the experience interesting.
Thank you for flying with us!
The Virgin Balloon Flights Team
It was for my 60th
It was for my 60th. Had amazing time. Shared the experience with my sister who also loved every minute. Staff made it great fun.
26. september 2026
Svar fra Virgin Balloon Flights
Hi Colette,
Celebrating 60 in style with your Sister along for the ride to make sure you didn’t get too carried away!🎈
We’re so pleased you both loved every minute and the crew added to the fun.
Happy belated birthday, and thanks for the lovely review! 🥳
The Virgin Balloon Flights Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.