I had a brilliant time on our Virgin Balloon Flights trip with my brother-in-law. It was a fantastic experience from start to finish, made even better by our pilot, Nobby. He was friendly, knowled... Vis mer
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Se hva andre synes
Russell & Chris made the whole experience fun & informative. Was totally worth waiting for after 20+ cancellations. Enjoyed helping out. Great to be able to buy merchandise and the photo shoot/videos... Vis mer
Selskapet har svart
The pilot and crew were really engaging and friendly making it a great experience. Having taken over 10 years to actually get up in the air after receiving my voucher as a gift I had hoped to fly over... Vis mer
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Nobby was the pilot for our fantastic flight, but it was the whole team that helped make it an unforgettable experience. We took off from Victoria Park in Bath to incredible views of the city. The ba... Vis mer
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Informasjon om virksomheten
- Gavebutikk
- også i
- Ballongturbyrå
Skrevet av virksomheten
Virgin Balloon Flights is the largest commercial hot air balloon rides company in the UK and has been taking passengers up, up and away on the airborne experience of a lifetime since 1994.
Kontaktopplysninger
Jesson House, TF3 3BD, Telford, Shropshire, Storbritannia
- 01952 212750
- customerservice@virginballoonflights.co.uk
- www.virginballoonflights.co.uk
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Hard work but enjoyable!
Firstly, once we made it on to a flight it was an absolutely amazing experience! The pilot Tom was knowledgeable and friendly. As were the other two people helping. We had booked to launch from Bakewell but this got moved to Buxton, which was further for us to go but all do-able. I understand some people didn’t like the setting up and putting away part of the experience and when you book this the write up does say that is optional - but basically it wasn’t. You were compelled to help. So don’t book this if you don’t want to get stuck in and help! We enjoyed it and it was part of the fun! Be warned that it isn’t easy getting in and out of the basket. I have a bad knee and getting out was difficult and other than the foot holes in the side of the basket there is no step to assist. I have deducted a star for the simple fact that it is difficult to actually get on the flight due to the number of cancellations. I got the voucher for my birthday in 2022 and had 8 cancellations in 4.5 years. I never realised it would be so difficult to actually enjoy the experience! We nearly gave up after cancellation number 8 but wouldn’t get a refund so persevered, but I have to say it is worth it! Flight was supposed to be an hour. We only got just under 55 minutes.
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Hazel,
Thank you for your review, although we're sorry we didn't earn those 5 stars on this occasion (sad face).
We’re glad to read that your flight with Tom and the crew was worth the wait and that you enjoyed getting stuck in.
We’re so sorry it took so many attempts to get you airborne. Eight cancellations is understandably frustrating, and we really appreciate your perseverance and for sticking with us.
We advertise the flight as approximately one hour, so the exact time in the air can vary depending on flying conditions and finding a suitable, safe landing spot but we apologise if you were left feeling a little disappointed with the duration.
Helping with the balloon is indeed optional but we’re sorry you felt compelled to take part. We appreciate that this part of the experience isn't for everyone.
We also appreciate your feedback about getting out of the basket with your knee. If anyone has a physical injury or medical condition, we always recommend discussing this with us before booking. We can explain what the experience involves, including getting in and out of the basket, so they can make an informed decision about whether it’s suitable for them or not.
Thank you for your thoughtful review and we’re delighted you found the flight itself absolutely amazing!
Wishing you all the best!
The Virgin Balloon Flights Team
After 2 and half years....
After 2 and half years of cancellations, finally on a beautiful autumn day we did it! To be honest i was petrified! No need to have been! It was absolutely incredible! We was lucky that they also had a spare place so my son joined us. It was so peaceful calm and beautiful. My son saw us from the ground near his house as well! Flew over the ise lodge in kettering where me and my hubby grew up! This is up at the top of my life experiences, would totally recommend it to anyone,don't be scared, just do it! Crew were all lovely and had amazing take off and landing. It was so much fun seeing so many people on the ground waving and hearing car horns beeping as we flew over! Loved every minute of it and was so worth the long wait!
4. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi Emma,
Wow what a lovely review to read! ❤️
From “petrified” to “one of my top life experiences'', that’s quite the glow-up! 😉
We’re sorry the weather kept you waiting so long, but what a special flight with your son being able to join you too, floating over where you and your hubby grew up, and even a waving crowd below. Talk about making an entrance!
Thank you for sticking with us and sharing your experience. We’re thrilled our lovely crew helped you feel at ease and that your flight was worth the wait. Autumn certainly is a special time of year to fly!
Thanks for this awesome review and for flying with us!
The Virgin Balloon Flights Team
Really well organised
Really well organised. Felt fully informed at all stages. Very friendly staff and enjoyed the full participation in unpacking and packing up the balloon.
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi,
We do love a passenger who rolls up their sleeves! After all, our big red balloons certainly don't fold themselves! 😉
It’s lovely to hear you felt informed and looked after throughout, and enjoyed joining in with the crew.
Thanks for lending a hand and leaving such a lovely review, we really appreciate it!
The Virgin Balloon Flights Team
Getting hands on in helping a Great Crew
Getting hands on in helping a Great Crew prepare the balloon who explained everything on how it would work. The view of the Kent countryside from 3000ft was spectacular and the pilot Damon helped by pointing out different points of interest. Landing was very interesting and then deflating the balloon ready for packing away completed a brilliant experience.
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Richard,
Spectacular views AND a little teamwork? Now that’s how to earn your bragging rights! 😉
We’re delighted Damon and the crew made your Kent flight so memorable, from getting the balloon ready to packing away our rather oversized party piece!
Thanks for getting stuck in and sharing such a lovely review.
The Virgin Balloon Flights Team
The whole experience was good
The whole experience was good, from raising the balloon to packing it away. The flying was also exceptional, the balloon team are to be congratulated for a very professional and enjoyable experience.
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Ian,
From inflation to the final fold! It sounds like you embraced the whole adventure! 🎈 We’re delighted the flying was exceptional and our team made it so enjoyable.
Thank you for your lovely praise and for lending a hand. We’ll pass your congratulations to the crew, they’ve certainly earned a cuppa! 😉❤️
The Virgin Balloon Flights Team
Excellent experience
Due to cancellations because of the weather. Finally managed to experience the hot air balloon ride and what a fantastic experience the group had from start to finish
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Laura,
The weather finally got the memo! 😉
Thank you for your patience through the cancellations. We’re delighted your whole group enjoyed a fantastic adventure from start to finish.
Thanks for sticking with us and sharing your lovely review! ❤️
The Virgin Balloon Flights Team
The experience was amazing!
The experience was amazing!
So quiet, peaceful and chilled, just drifting in the wind. Totally amazing.
Be prepared for some hard work un-packing and packing back up, but it is worth it.
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Mark,
Peaceful drifting with a little workout thrown in, we do like a little work/life balance here at VBF! 😉
Thanks for getting stuck in with the unpacking and packing away, and for your amazing review. Those big red balloons certainly don’t fold themselves!
The Virgin Balloon Flights Team
Treasured memory
Brilliant communication leading up to a professional well organised experience. All of the crew were friendly, knowledgeable and engaging, making the whole experience more enjoyable. Thanks to everyone for a fantastic experience and treasured memory.
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Shane,
A treasured memory? What a lovely way to describe your adventure with us! We’re delighted our crew made you feel welcome and kept everything running smoothly, from the first updates to your time in the sky.
Thank you for your wonderful review!
The Virgin Balloon Flights Team
Very good pilot and staff
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Mr Finlayson,
Thank you! 🎈
Our pilot and crew will be chuffed with your lovely feedback. We’ll try not to let it go to their heads otherwise they'll never get back off the ground! 😉
Thank you for flying with us!
The Virgin Balloon Flights Team
Was finally happy to do the experience…
Was finally happy to do the experience after being cancelled a few times . Amazing being up in the ballon and was a bit scary as well.
Beautiful views
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi,
Thank you for sticking with us through the cancellations, we’re so pleased you finally got your moment in the sky!
A few butterflies in the basket are understandable… they clearly wanted to enjoy those beautiful views too! 😉
We’re delighted the experience was amazing, and thank you for sharing it with us ❤️
The Virgin Balloon Flights Team
Beautiful way to spend a Sunday evening
The crew and the pilot, Mike, were great. Really knowledgeable and helpful. Ashton Court is a great location to take off from. The flight was amazingly beautiful and Mike gave useful information and pointed out landmarks as we went. Landing was great too. Loved helping with putting away the balloon. A brilliant way to spend a Sunday evening! Thanks to Caroline, who really put a shift in too!
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Karen,
Now that’s how you spend a Sunday evening! 😉
We’re delighted you enjoyed the beautiful views from Ashton Court, with Mike pointing out the sights along the way. It's such a stunning location!
A big cheer for Caroline and the crew, thank you for getting stuck in with the packing away too!
Thank you for flying with us and for leaving this lovely review! You know where we are if you fancy round two! ;)
The Virgin Balloon Flights Team
Virgin balloon flight - awesome experience …
Peter and his team steve and Micheal were great. The day ran so smoothly and Peter is an experienced pilot and so friendly and knowledgeable. Definitely glad we booked the flight!
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi,
We’re delighted Peter, Steve and Michael's friendly approach and ballooning know-how made everything run so smoothly. Peter handles the heights, we’ll handle quietly blushing at this lovely review! 😉
Thanks for choosing to fly with us, we’re so glad you did too! ❤️
The Virgin Balloon Flights Team
Fantastic experience...peaceful
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Janice,
Peace, quiet and spectacular views, that's our kind of multitasking! 🎈😉
Thanks for taking the time to leave your lovely review. We’re so glad you enjoyed a little tranquillity with us!
The Virgin Balloon Flights Team
Russell the flight attendant was…
Russell the flight attendant was absolutely fabulous. He was friendly and talked us through the take off and landing procedure.
It was great be able to get involved, whilst the balloon was being inflated.
There were toilets near the location and it was easy to find.
He explained all the heights, speed we were travelling, and answered any questions anyone threw at him.
His ground crew man Clive I believe, was also amazing. Tracking out our flight from the ground and being able to find us, within minutes of our landing. He was a huge asset to the team.
Plus, he handed out the cheeky Prosecco's.
We all pitched in to help get everything put away swiftly.
Thank you for the most amazing memorable experience. ❤️❤️
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Jee,
Russell bringing the balloon know-how and Clive bringing the bubbles, now that’s what we call teamwork! 🎈🥂
We’re delighted they helped make your flight experience with us so memorable, from getting involved with inflation to answering your questions up in the air. Finding you within minutes of landing is also impressive… arriving with Prosecco is how you become everyone’s favourite! 😉
Thank you for mucking in with the packing away and for the fab review, we really appreciate it and was lovely to read!
The Virgin Balloon Flights Team
Svar fra Virgin Balloon Flights
Hi Rebecca,
Fabulous on the ground and amazing in the air, we’ll happily take that! 😉🎈
Thanks for the lovely review and for flying with us!
The Virgin Balloon Flights Team
It was the most amazing experience
It was the most amazing experience. Equally relaxing and exhilarating!
10. september 2026
Svar fra Virgin Balloon Flights
Hi,
Relaxing AND exhilarating, we do like to keep you on your toes, even when they’re several hundred feet off the ground! 😉
Thank you for the lovely review. We’re thrilled your adventure was so amazing!
The Virgin Balloon Flights Team
We had a great afternoon with Mike and…
We had a great afternoon with Mike and his crew, we helped with the balloon inflation at the start and deflation at the end, it was a good experience, Mike and his crew were very informative about the balloon and the flight. When we were in the air Mike would keep us updated with how high we were and at what speed we were going. Would highly recommend this flight.
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Gary,
Thanks for the lovely review! 🎈
Helping with inflation AND deflation? Careful, Mike will be adding you to the crew rota! 😉
We’re delighted you enjoyed getting stuck in and hearing all the flight stats along the way. Thanks for flying with us and for the recommendation!
The Virgin Balloon Flights Team
Beautiful views, great banter
Peter, Mike and Steve made the hot air balloon experience special and memorable. We enjoyed the beautiful views and banter with the group we flew with.
4. oktober 2026
Svar fra Virgin Balloon Flights
Hi Rachaell,
Beautiful views and great banter, what more could you possibly ask for?! Peter, Mike and Steve will be chuffed with your lovely words, although we’ll have to keep their egos small enough to fit in the basket! 😉
Thanks for flying with us and for this lovely review!
The Virgin Balloon Flights Team
The booking staff where so…Lucy was great
The booking staff where so accommodating thankyou Lucy , the whole balloon ride from start to finish was first class I wouldn’t hesitate recommending any of my friends
Thankyou Bill and Patrick
3. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Virgin Balloon Flights
Hi,
Thank you for your lovely review!
Lucy, take a bow! Getting this adventure off the ground started with you! 😉
On a serious note, we're absolutely delighted you enjoyed the whole experience with us from beginning to end!
Thanks for recommending us to your friends and the shout out to Lucy! She really appreciates it.
The Virgin Balloon Flights Team
I always dreamt of a hot air balloon…
I always dreamt of a hot air balloon ride and wow I couldn't ask for more I will never forget it
3. oktober 2026
Svar fra Virgin Balloon Flights
Hi Tonny,
You dreamt it, we inflated it! :)
It's so lovely to read that your balloon experience lived up to the dream and gave you memories to treasure forever!
Thanks for flying with us and for this lovely review!
The Virgin Balloon Flights Team
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