nimbl Anmeldelser 

I've rang and sent multiple emails and a FB messenger message to cancel my children's cards they replied asking for further info which I supplied but yet still haven't refunded money cancelled cards or stopped trying to take subscription money.
I have emailed the help email address on the website multiple times and Caitlin replied to the first email asking for further information which I sent her but the cards have still not been cancelled I have sent further chase up emails with no response they are just completely ignoring me now. I rang and was told the emails would be dealt with but they haven't been and I've sent a message on FB messenger to which I've had no response. Would AVOID using them as cancelling when no longer needed is made impossible I am going to be taking the issue further and seeking advise on it.

We haven’t used this card for months yet the new monthly subscription they have introduced was automatically deducted from my old bank card attached to the account without my permission or any warning, not even an email, I only noticed by chance. I didn’t sign up with the monthly subscription in place, and never agreed to it. They also make it hard to cancel by making you email when Ts&Cs state you can do it in the portal.

I have made a complaint before about the lack of ability to remove YOUR money back to your bank account. There is no online function for this so you have to call them which they then say they do this manually and so it will take up to seven days to process. They do not have adequate IT systems in place for busy parents and fast banking. No thanks for loyalty fees paid inclusive of VAT. Joke.

My son has been unable to use his card for a few days now. He has been embarrassed by the card declining his transactions,even though there is money on the card . One day of this being an issue would be OK but it is not acceptable to be taking so long to fix the issue when I am paying for it. Will be as well cancelling and getting him a free bank card.

Brilliantly friendly and competent assistance. Sorted all my issues and more, in under 5 minutes. Can't really ask for much more than this!

If you are a parent, withdrawing YOUR MONEY is DELIBERATELY made difficult. You have to send an email and call them then send blah blah blah

Zero business ethics
They think they are smart by using this approach, which shows zero respect to the customers .

AVOID THEM

it make me confused all the time. first I try to log in to parents account but it take me to different account . it show my activities the comunication with nimbl but nothing of the account. i can`t see anythiong else. I tried and tried and sometimes it take me to different logo I am not even sure if it`s nimbl. and it`a say that theirs ingeniers are working that everything will work okay. so it`s stresfull and if one or 2 times I can understand but many times same problem. you have to fix it. because we can`t rely on you.

The team responded extremely quick and effective when I needed help when travelling abroad.
Thank you and much appreciated

Had a delay with a transfer.
Kevin Prado took over my case.
Epitomised the Mary Gober method in practice.
Could not have asked for more.

Apart from the fact they make things simple for the parents & kids to use their products, they offer a great client service for any issues or assistance required.

I recommend using nimbl!

Really helpful and friendly and provided information that solved my query

Great experience, was my son's first card, mainly used for pocket money and spending on xbox:) only cancelling now as he's old enough for a bank account and debit card. Straightforward to use, highly recommend

Always helpful they have helped with my kids and my foster children's cards.

She was really helpful and made sure I got my money back, she also replied really quickly. Great customer service!

Obehi provided exceptional Customer Service and replied to my email instantly, followed by actioning my request within less than two hours. In my experience of dealing with many companies, it is rare to receive such efficiency and in a polite manner too. Thank you. Keep up the fantastic work!

Since August I have been trying to raise a dispute as my son used his card to buy a purchase that he never received. I called and they told me they would raise it with the relevant team. I have since had to chase up every time as they do not reply to my emails. I called last week and was promised call backs and emails and I am still waiting. I asked to cancel my sons account and they have since taken another payment. This company needs closed down.

I rang to cancel our account as my child is now to old for it,and has a new bank
Account. The lack of security this entailed was shocking!
I was told to get the funds back from the card,I had to email my bank details
Really?????
When I questioned this I was told that due to a system upgrade they couldn’t automatically refund the account they had on record. Apparently this “upgrade” was estimated to be completed in a month!
How on earth can a financial institution
Take a month to upgrade their system.
I’m seriously tempted to report them to the financial authorities for security breaches!

I took out the card for my son many years ago, the app is excellent for tracking spend, topping up and protects my son from buying in shops like off licences (not that he would). Its been easy for instant transfers from my account to his nimbl card in times of emergencies ie. lost wallet, no bus fare etc

My son has been using a Nimbl card for several years, it worked well & I left a positive review in 2020.
Now it has come time to cancel and move my son to a proper bank account - and that's where it's all gone wrong.
I emailed to say that I wanted to close the account and asked how I could withdraw the money, but the next day my son's card was cancelled (it was declined in a shop) and we were both locked out of our accounts, without any word from Nimble.
After many emails & telephone calls, I'm finding it impossible to get my son's money back.
First they say they'll pay it to the card I have registered with them, then the next day I'm asked to provide my bank details over unsecured email. I eventually did this, as was told I would receive the money in 3-5 working days.
It is now working day 5 and after calling them again, I'm told I should receive it next week.
I'll add an update with the outcome.

UPDATE:
After more time on the phone to customer services, the money was received in my bank account on the 5th working day, but it took a lot of effort.
Increased rating to 2 stars.

I have to close my account on nimbl due to financial reasons, however I am pleased on how the customer service responded to my queries in a fashionable manner and professional throughout