nimbl Anmeldelser 

There are several issues I have with this service...clunky app, can't issue standing orders to automatically top up..
But the biggest issue I have is that my daughters on a school trip are stranded on a ferry without the use of their Nimbl cards.

Nimbl, in their infinite wisdom have issued new cards (still circulating in the inept postal system no doubt) but before we have received them, they have deactivated the current ones.
I have called CS first thing this morning, spoken to an AI chat bot that has said that someone will call after 9.00 am, guess what didn't happen. Having called back I was then informed that the cards cannot be re-activated, there is no tech support at the weekend and no line or duty managers to escalate it to. I have now spent the morning setting up alternative an payment with Western Union and Monzo. Not impressed on any level.

A very prompt and helpful response from Kathleen.

A great preteen card. Have had for both my girls and only stopped using it when they outgrew it as older teenagers.

I haven't received my daughter 's new nimble card as it was sent on my previous address accidentally.
Kathleen was very kind and updated my new address in the system, so as a result, I will be receiving the new card soon.
Thank you very much!🙂

It was great working with nimbl. Great platform.

I contacted Customer Service today and spoke to Kathleen, I needed to close the account and transfer the balance out as my daughter is now 17 and requires an account of her own. Kathleen was incredibly helpful, polite and professional and made the whole process extremely pleasant and very quick. I wish more Customer Service agents were like her! A credit to the organisation

Kathleen was very polite and courteous. She dealt with my issue quickly thanks so much.

Quick and professional service

Great customer service, always happy to help and have had no issues with the service. Thank you especially to Kathleen Badibengi who helped me today!

The adviser was friendly, efficient and very helpful and answered all the queries I had in great detail, and demonstrated great patience in doing so!

The lady was very helpfull and polite

Kindly Note they are only here to deducting money from your cards even with out permission even i closed account with them but after closing they are still deducting amount and now even not replying....Simply stay away.....

After Sending email..They return Money To My Account...Honestly they are quick with Response And May be there will be a mistake but i write only what happend....editing review with henesty...Regards

She was very polite helpful and sorted out my problem

Card just seems to be declined every time my son tries to use it. I know there are sufficient funds on it, and the message I get just says 'Transaction was declined'. It can't be relied upon and I will be cancelling the renewal (though I understand that is also a difficult process). Would not recommend

Both of my son's love nimbl, as a family we have been able to have great chats about money management. We love the new card colours nimbl. Well done team.

A follow up to previous review. Nimbl did reply to 1* Trustpilot review asking me to email specific people for assistance with our bad experience when attempting to close a child's account. I had already done this over a week ago (after reading similar terrible reviews of those looking to close their children's account, where Nimbl had given specific people to contact). I have received NO reply in over seven working days. Again, avoid.

Edited to add that customer service team were all trying their best, despite lack of response from those I was specifically directed to. Refund of balance was paid within a business day of bank details being sent. However, a financial provider should never require refunds to be processed manually, requiring customers to send sensitive information via email.

Use the card for my 2 children and they love it and I don't need to get cash from the ATM anymore

I'm giving one star because all was good till a retailer took money off my daughters card a day after purchase which was fine. She left it there to be took, which is was. Till a random 3.00 was took off her card (was the amount left on there or probably have been more!) Then I put her 80 pounds on her card as she was going away for a night and 20.00 disappeared and no sign of where to, no transactions as with the 3.00. It's scary money can just disappear. Will I get it back? Money even gets took from savings which I don't agree with. As a result we got the money off her card asap and I had to reinburst my daughter with the lost money and to top it off theres 9.14 left on her card because I can't withdraw less than 10.00 and no way to transfer it to the parents bank, it's in my parent account at the moment and her card is locked. I feel let down by nimbl because my daughter has to carry cash on her and can't use a card on her couple of days away so now my 16 yr old is carrying far too much cash as others gave her spending money in cash and I can't track her spending or send her money. How have you let this happen nimbl? I don't trust you anymore and I will be cancelling and getting her a normal bank account which has security because this clearly hasn't.

We've had a teenager and a grandparent (in a care home) using Nimbl for over a year now and have found it excellent. On the rare occasions when we've needed help (e.g. a larger top-up allowance) the support team have been quick and extremely helpful.

My son absolutely loves his Nimbl card and it's been a great way of teaching him how to save for the things he really wants. Very happy boy!