The service at Nimbl has fallen off a cliff. I ordered a card for my youngest child about 3 weeks ago. It took over a week for the card to arrive but it could not be activated for some unknown reason.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
This is such a great way to teach your children about money. Super easy app, notifications were helpful. Really great customer service would recommend on this basis alone! I set this up for my grand d... Vis mer
Selskapet har svart
Nimbl is a fantastic ap enabling my teenage daughters to have a "bank card" without getting overdrawn or running out of funds. I was able to put pocket money and any extras for chores etc on as well a... Vis mer
Selskapet har svart
Nimbl has been great. Been using it for years for my son - always worked well with lots of useful controls and features. Now he's 16, I've just switched him over to a standard bank account. Closing... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Help your children learn money skills for life. The pocket money card and app for 6-18s
nimbl - Digital pocket money for kids!
Skrevet av virksomheten
- All children should be money confident
- nimbl is an award winning app and prepaid debit card, which gives parents the tools to help their children learn about money.
- Apply in minutes
- It’s quick and simple to join nimbl online and cards arrive within just a few days! Parents can set up pocket money, unique parental controls and help their children learn how to save and spend responsibly.
Kontaktopplysninger
2 Leman St, E1 8FA, London, Storbritannia
- 02476 994 000
- help@nimbl.com
- www.nimbl.com
4,3
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Not great customer service if anything…
Not great customer service if anything goes wrong. We needed a refund from a vendor and nimbl were unwilling to do anything.
10. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience to help@nimbl.com and will assist you further. We hope to restore your faith in our services very soon. Thank you
Great tool for teens!
Opened the account to help my then 14 year old start to learn about budgeting, managing money and saving. It certainly helped do the job. Great service from nimbl with all the parental control you need.
22. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
nimbl is perfect for my 2 boys
nimbl is perfect for my 2 boys. It is so easy for them to use in-store, online or cashpoint. The app is simple, parent pay is simple. I am very impressed. The customer service is quick to reply to email enquiries.. Kevin is an actual credit to the company. 10/10
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Kevin is happy he was able to assist you with your enquiry. We appreciate you taking the time to leave us a review. Your feedback will help us improve our service for all our customers. Thank you!
Easy to use
Easy to use. Easy to keep track of children's expenditure, easy to top up in a hurry. Useful introduction to savings for the child.
24. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. Kevin was pleased he was able to assist you with your refund. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Nimbl very helpful and quick service…
Nimbl very helpful and quick service and easy to use
21. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are pleased with the kind words you have left. Kevin was really pleased he was able to assist you with closing the account We’re so grateful that you took the time to share your experience. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Great experience
Very easy to set up cards for my sons . Easy to transfer money . Easy for them to save money . Had our cards a while back, were used regularly. Great customer service . It has been a pleasure to deal with this company
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for nimbl and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Sort out your customer service!!!?!
Sort out your customer service!!!?!
Don't even answer the phone .waiting 11 mins and then you drop the call
PATHETIC
13. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience to help@nimbl.com and will assist you further. We hope to restore your faith in our services very soon. Thank you
Paid for 2 months subscription before I…
Paid for 2 months subscription before I finally closed the account as neither of the 2 cards they said they sent were delivered. No customer service at all.
18. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience to help@nimbl.com and will assist you further. We hope to restore your faith in our services very soon. Thank you
Satisfactory service
My email got replied to the very next day, even though it was a Sunday, and the issue resolved.
29. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Nimbl always has great customer service…
Nimbl always has great customer service if you ever have a problem with the app and contact support your issue is easily resolved
23. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
You new app stinks,the old app was…
You new app stinks,the old app was fine, another case of fixing something that isn't broke,closing account.
13. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience to help@nimbl.com and will assist you further. We hope to restore your faith in our services very soon. Thank you
As Nimbl as a Tortoise. AVOID
Applied for 2 cards for my daughters 2 weeks ago.
well, 2 weeks and 3 phone calls later my application STILL hasn't been processed.
Do not waste your time with Nimbl as they are truly incompetent.
Just opened accounts for my daughters via Rooster Money (Natwest) start to finish less than 10 minutes.
10. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. we have made contact with you and we hope to restore your faith in nimbl once again.
The Nimbl card is a fantastic …
The Nimbl card is a fantastic way to teach your children all about money, this also give the confidence and the ability to shop with security in the forefront.
The company has recently updated their App and it's wonderful.
Keep up the good work with young children nimbl.
15. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Excellent!
Excellent way of teaching children money skills. Great service.
13. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
NIMBL has been very convenient
NIMBL has been very convenient - great to be able to provide my son with a card, easy to add money to it, and see exactly where it is being spent. A couple of times the card was temporarily mislaid (ie at the bottom of a school bag) and it was very handy to freeze the card from the app while we looked for it. Customer service has been good, also.
4. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Nimbl card for my daughter has been…
The card for my daughter has been instrumental..great for her to use ..I can top up anytime and she learns how to use her money .i also have control of the card .The savers option account within the card is also very useful but I would like more control ie a facility to stop her ‘dipping in ‘ to her savers so that she can see monies grow more! Otherwise highly recommended ..Mr hudson. Very happy!😊
27. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Highly Recommended
I got the card for my daughter after she was in a situation where she needed money quickly when I wasn't with her.
Having done some research, I chose Nimbl because of the low monthly fee and that unlike similar providers, there are no charges to top up the card.
With the app, parents have full visibility of any transactions, as well as the ability to set spending controls.
If I've ever needed assistance, the Customer Service Team have been excellent.
16. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
So easy to use
So easy to use, customer support first class.
12. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
Gimmicky and stone age when it matters
This is a bit of a gimmick which is fine because the pricing is transparent and it does what it says on the tin for your child until they are old enough to have a mainstream free bank. When you try to withdraw the funds and close the account you will find this flashy fintech app decidedly stone age... No ability to close the account online(!) instead a manual and painful process of emails and telephone calls across 8 days reminiscent of 1995 or trying to get hold of someone to cancel a pressure sold door to door salesmen contract circa 1989 before the 14 days expired. The icing on the cake was being asked to manually email confirmation of bank account information saved in their system. Bonkers
9. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
We are sorry to hear of your recent experience. For us to help you please email us at your earliest convenience to help@nimbl.com and will assist you further. We hope to restore your faith in our services very soon. Thank you
Vert helpful staff
8. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra nimbl
Thank you for taking the time to leave this review. Kathleen is pleased that she was able to assist you. We pride ourselves on customer service excellence and are so pleased you experienced this first hand.
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