My Property Box Anmeldelser 

Jesmond Branch MPB. AVOID. Worst property agency I have ever dealt with and I move house almost every 1-2 years due to my job. It’s been 2 months since I have moved out and I haven’t received any amount of my deposit back yet. Had contractors coming in and out all the time and lots of times without notice to do works in the flat leaving a mess to clean up but then still want to claim a professional cleaning fee off my deposit although I have left it in a clean state. Had to also deal with a massive pile of carpet scraps for 2 months until I escalated my complaint to higher management to finally have someone take it out. They have even managed to lock me out of my flat one time after a viewing by locking the bottom lock which I didn’t have access to and after a late shift at work I couldn’t even sleep in my own flat. Have spoken to other tenants managed by Mypropertybox and none have had a good experience. Very unprofessional, incompetent, appalling communications and do not recommend at all.

Left me and my brother homeless after taking our deposit shameful my brother has since died and had mental health issues sàid we would get our deposit back then ignored us reviews are false don't trust these people

WARNING PLEASE READ This company is absolutely shocking. The treatment and incompetence of knowledge for good tenants is terrible. My daughter who has an excellent 5 years of renting from other reputable agencies move back to her home town only to be trapped into this company once they got your cash and your a great tenant they won’t let you go just keep on telling you can’t leave and refuse to give a genuine references to other agencies which they know will stop you from going any were as agency always request that and they want £400 for this as my daughter has been Told today she is absolutely devastated that a company can hold her to ransom she honours all her tenancy agreements and follows the rules and this is how there treat her all she wanted was a bigger home and garden for pooches she has worked hard all of her life and now her anxiety levels have been exasperated by all this
I have put a complaint in but this company is a law into there own hands I wish we looked on reviews first so new tenants BE WARNED they are very nice at first then they get you trapped and reporting repairs that’s another story
Hope this helps someone
Regards Michelle

I was a long term tenant, which the property management was taken over by Property Box and a new landlord. No due process. On leaving the property I found the agent fabricated unsubstantiated claims against my bond. Very poor... would recommend you stay away. Luckily the bond retention scheme awarded the return of my bond back to the tenant.

From a landlord perspective, they failed to advise due process and stay ethical. Not recommended.

Such poor service. The photo side of things is tolerable but the floorplans are appalling, constantly incorrect and then theres no support to get them amended. The last 5 I have submitted have been incorrect, named wrong, logos missing etc. The edit facility only offers limited access. You then cant get hold of anyone to amend, my last property took nearly a week to have the word " outbuilding " removed. Pay for metropix and stay in control!

Please don't insult me by posting some BS reply. Pick up the phone like a real CS team and apologise.

I currently have 2 properties that I let with my property box and I cannot fault them. Really clear communication and processes and I have the trust I need as a landlord that they will find strong tentants. Will be looking to grow my portfolio and work closer with then in the future.

I wouldn’t leave any stars if possible. One of the worst companies I’ve dealt with. Lots and lots of repairs reported but very little done. Happy to take your money but not a very good level of service. Lots of apologies and lip service but don’t follow up. Tried to enforce something that wasn’t in the terms and conditions of my agreement until I threatened legal action. Would avoid at all cost.

If I could leave one star, I would. Poor service is an understatement, they don't arrange repairs properly, or come back to you regarding issues you've raised. Happy to take your money but when it comes to them fulfilling a decent level of service then it's a no go.
Quite happy to give lip service apologies but then nothing changes. Avoid at all costs.

I have recently ended my tenency with MPB and would like to say what an excellent estate agent they have been. They responded quickly to any request I made with complete curtisty and friendliness, from the beginning to the end. All of the staff were professional and polite

I could not fault this company at all. Right from the first viewing of our rental property, they were professional, helpful and courteous. Everything went smoothly from their office in Jesmond, Newcastle upon Tyne. First rate experience. Thanks guys.

The worst estate agents in the country. Basically they are thugs. Once the property goes on rent, they never pick up the phone and asked me to pay for the maintenance of the property which was the responsibility of the landlord.

Avoid them at all cost.
Fraudsters

They have failed to respond to numerous requests for support with one of thier tenants who, despite police involvement, is still harassing women and running a business from a residential property with 10 large dangerous dogs.

I have been a tennant through my property box for nearly 2 years.
Any issues that came up they dealt with quickly and efficiently and were always communicating with me regarding any repairs.
Was always very polite and a pleasure to talk to when I phoned them.
Highly recommend renting through them

I wouldn’t give 1 star if I could take ur money b4 they tell u all the information then keep it it’s a good way to lose £200

When we moved out, Groves held on to our entire deposit for 6 weeks, fobbed us off and ignored our emails requesting it back, and finally gave us the balance after deducting hundreds of pounds for cleaning that didn't need doing as we left the property in the state we found it.

I made the move from London up to Newcastle for work.
Polly, Rachelle and the team was very helpful in finding me the right place!!! I couldn't be happier
I would strongly recommend my property box if you are looking for the right place for you.
Massive thanks to Polly,Rachelle and the team .

Thanks again,

Jordan Davies-Roper

I have used this company for the last two years and have no intension of looking anywhere else in the near future ,
I have mostly dealt with Rachel but also other office staff and have always had very good responses to any issues that have inevitably cropped up.
I have been developing old properties for the letting market for 45 years and used many agents but at last I'm very happy with service I get and intend to stay with Rachel and her team.
GT&A builders LTD

I have recently moved into a new property and the staff at my property box were really helpful and friendly and dealt with my queries fast and would highly recommend the company

If I could give them zero stars I would. They are the worst company I have had the misfortune in dealing with. Incompetent staff and non-existent communication skills from the very beginning.
There are so many issues/examples of incompetence to highlight however due to a word limit I am only able to detail a few of the many issues.
Upon viewing the property we called the office and paid the holding deposit to secure the property. The following day we received a call to check if we were interested in the property as they had other viewings booked...
We received the inventory and contract two days before moving day. We were told that as work was being done to the property in those two days before we moved in, we would get an updated inventory. We chased this up numerous times to be told we wouldn't get an updated inventory as this was not the process, despite having an email to the contrary.
The property was advertised as fully double glazed. It wasn't until we received the inventory two days prior to moving in that we saw it was only partially double glazed, something we did not pick up on in the viewing as we were shown around by the current tenant as the agent did not show up.
When we moved in the recycling and waste bins were full to the brim with rotting waste and full of maggots which we had to empty and pay to be cleaned.
Three days after moving in we reported the drains as blocked. This has been an ongoing issue for the duration of our tenancy with issues logged on 17th November 2020, 12th August 2021 and 31st October 2021.
As the drain issue was never resolved it culminated in the drains getting so blocked that on 31st October the toilet became blocked due to the stack pipe up the side of the house being full of crap. Water was dripping out of the back of the toilet and water marks were visible on the ceiling below. This happened on a Sunday when My Property Box were closed. We logged this issue on the portal and sent an email to My Property Box. Following a call by us, Northumbrian Water came out to clear the blockage, luckily at no cost. My Property Box never sent anyone to check the bathroom floor for water damage but they did arrange investigatory work to try and resolve the drain issue once and for all. It only took almost a year.
At one point early on in the tenancy when nothing was getting resolved I asked for the complaints procedure and was told this was on their website. Unsurprisingly there is nothing to be found on their website.
20th November 2020 – issue raised via tenants portal regarding animal sounds in the roof, a noise that woke us up in the early hours every single night. This was not resolved until 25th February 2021, when a bird's nest was found. We also found holes in the roof, discovered by us when investigating the source of the sounds.
28th November 2020 – issue raised for leaking radiator, not fixed until March 2021.
October 2021 – email received from the tenancy manager advising of a rent increase and asking if we wished to extend our tenancy for another 6 or 12 months. We advised that we accepted the rent increase but wished to remain on a rolling monthly contract. Two days later we received an email congratulating us on renewing our tenancy. We logged into the tenancy portal to see that they extended our tenancy for another 12 months, which we had to follow up to be corrected.
14th October 2021 - my partner received a call to book in an inspection. He advised the staff member that he would need to check dates with me and asked for a call back. The male employee said 'it would be better if you called me as I will probably forget'...
17th November 2021 - after the rent increase had come into effect, we received an email stating that My Property Box had not received the full rent payment and to pay the outstanding balance asap. This was a surprise to us as we’d updated our standing order with the bank and the money had gone out of our account. What wasn't surprising was that this was an error by My Property Box as they had not amended our rental amount on their system, which we identified when we logged onto the tenancy portal and saw we were £15 in credit, the amount the rent had increased by.
22nd February 2022 – we received a call from a different letting agency to advise us that they were taking over management of the property and this was effective from 18th February. My Property Box didn't even have the courtesy to let us know. At this point I wouldn't expect anything less from them.

I have dealt with both Rachel and Graham over a period of time as a landlord,and find their help and guidance exceptional, My Property Box I note has grown from strength to strength over recent years, which reflects the attention and hard work that goes in by both Rachel and Graham and other members of the team.
Wish MPB all the best going forward.