Mode Rentals Anmeldelser 

Car was great clean and tidy.

However we had bad service with the workers, we got charged a late pick up fee of $50 which when we asked about why we were being charged was cause the car was picked up late due to our flight being delayed out of our control. we then asked the team to show us in their terms and conditions where it states there will be a late fee as we looked through the terms and conditions and could not fine any statement of there being a late pick up fee. when asking the staff about this he was rude and dismissive toward us and then proceeded to say i will email you with it highlighted, which we never received and got made that out complaint was just disregarded in a very rude way was not a good end to our trip.

Our little corolla was nice and clean. Airport pick up was prompt, team was lovely and friendly and they even dropped us back at the airport outside of hours. Will definitely use them again.

Great service from start to finish. No issues whatsoever and this was the second time we used this company.

Mode Auckland Airport charged $120 for a windscreen chip they claimed they found after clear return inspection without preadvising us of thedamage and after their claimed inhouse repair. Our front seat passenger adamant no damage. Eventually refunded after complaint to third party.
This was their explanation -


Following a further internal review, we can now advise that an error occurred during the post‑return assessment process. Specifically, there was not a sufficiently thorough check to establish if the windscreen chip found on your hire return was or was not pre-existing at the commencement of your hire. On further investigation, it appears that it was pre-existing and had already been previously repaired. There was also some internal confusion around whether there had been a subsequent repair on the windscreen of the vehicle you had on hire
Didn't feel right,

We've rented at least 3 times with mode and the service and cars provided have always been excellent

Great service, great car, best prices.

Not the first time using Mode. Highly recommended

Excellent service during pickup from airport, pickup van, documentation, as well as orientation drive within compound site not experience in driving such model.

van performance during the drive was excellent. No problem encountered.

Good customer service and communication at all stages of the rental. Two issues
1. is arranging pick up and return - would be vastly improved with a depot at the airport.
2. after hours service via 3rtd party is not all that great as third party doesn't really care - they just keep the envelope!

I have only had car hire experience with Mode Rentals and it's been very, very good. I have found MODE Rentals very reliable and trustworthy in all of my 4 dealings with Mode Rentals in the last 2 years since we started visiting NZ. Staff are very nice and provide great service. Thank you Mode Rentals and all of its beautiful staff.

A value package with very pleasant staff. The Camry was in great condition despite the 130k.

easy to organise, good value, great car, excellent support

The staffs are really friendly and easy to communicate. The vehicle is well-maintained and the price is reasonable. Had a great trip with this car. Definitely recommend.

Great value, nice clean car. They gave us a hybrid car and we hardly used any petrol so that was an added bonus! The staff are really nice, friendly and helpful. Would definately rent from them again.

Car was great to drive, service was helpful and friendly.

I have rated the Experience as average because of the time it took to rent a car on line. Approximately 3 hours and I am not a novice on computers.
The car was perfect. Staff were excellent. The price was fair. There is just so much paperwork which is totally unnecessary in our opinion.

I used Mode rentals for a total of two and a half months over my three month trip around New Zealand, including one car from Christchurch and two from Auckland. Overall the experience was very good and I would not hesitate to recommend them. Positives were good value, no fuss approach and friendly staff. The Toyota Yaris Hybrids (we had two of these) were excellent and extremely frugal on fuel, which became very important towards the end of our trip when fuel prices sky rocketed. Just bear in mind that these cars don't have any cover over the luggage area. We also had an older non-hybrid automatic Yaris for our first car in Christchurch which we used for 2 months. The car was fine and the layout in the luggage area suited us better, but it used almost twice as much fuel per km as the newer hybrid models.
I would use Mode again, but just book your car well in advance for the best price. Allow plenty of time for shuttle to and from the airport as their depots are not in the airports. This was more of an issue at Auckland than Christchurch due to the worse traffic and greater distance from the airport to the car collection point. Personally I prefer the off airport car collection as they are easier for car drop off but this is a constraint if you have an out of hours drop off.

The Team were friendly, helpful, quick and efficient. Also the online check-in makes things easy. The car - Toyota Corolla wagon - was clean and very comfortable to drive on the bumpy Christchurch roads, with plenty of room for our luggage. It was also very economical. The whole experience was positive for us.

I had a great experience with Mode Rental.
Quick check-in and check-out.
I drove a Toyota Yaris Hybrid for 40 days all around the South Island (easy driving, well equipped, powerful).
I recommend at 100%.

The car was spotless, and I was partularly impressed by the interior cleaning. Service was professional and helpful. The price was considerably better, and airport transfer was included. I used Mode twice during my visit and will definitely use them again when in NZ.