Snap Rentals Anmeldelser 27 656

Great Customer service. Team was happy and Friendly. Explained things clearly. Vehicle was also very clean and kept in great condition

Quick efficient friendly service.

Effective communication and follow-up, friendly staff, good vehicle, easy pick-up and drop-off.

From the pick up to drop off, it was smooth sailing. No issues! Would recommend this company 100%. All staff wete fantastic. See you next year.

excellent service. Fast pickup at airport, friendly drivers, car was clean tidy and fine. Base close to terminals. Would definitely use again

Very fast and efficient. Had no issues at all. Instructions were clear and easy to understand and the return was a breeze also. Will use again for sure. Highly recommend.
Staff was great to deal with.

Picked up at the airport and got chatting to our driver who was very friendly and knowledgeable about things we might like to do. Pick up of car was easy any staff member was chatty and again offered recommendations as to what we could do during our stay.

Quick service, with a very efficient checkin/pick up service and even more efficient checkout/drop off service

Excellent customer service and a seamless online process that made the entire experience quick and hassle-free. Everything was completed before pick-up, saving valuable time. The car was clean, well presented, and very smooth to drive. I would highly recommend this service.

Just really easy and efficient.

Pickup was easy and quick. Car all good but windscreen was very dirty on inside and back window washer does not work.

日本から４２日間の予約をしてオークランドで引き取りしました。スタッフは親切でとても良かったです。空港からのバスは場所がなかなか見つからず四苦八苦しました、一般のバス乗り場を通過してその外にありました。車は当初予定していたものと違うものを提供されましたが同等のものでたしか追加料金はなかったと思うのですが、旅行中2回ほど支払いが勝手にされていました。返却時には請求はされなかったので現在確認中です。それ以外は問題もなかったです。

Excellent service from the moment we boarded the transfer. The driver, Joe, was very friendly, as was the service at the counter, with clear information and a friendly approach. The vehicle was already ready and waiting for us, clean and ready to start the trip.

Wir haben bei Snap in Auckland, Neuseeland am Flughafen ein Auto gemietet. Zu unserem grossen Erstaunen wurde vor Ort unser Internationaler Führerschein aus der Schweiz nicht anerkannt, und zwar mit der fadenscheinigen Begründung, dass die örtliche Polizei diesen bei einem Zwischenfall nicht akzeptieten würde. Trotz Befragung des neben dem Gebäude stehenden Polizisten auf dem Polizeiposten, der diese Anforderung nicht bestätigen knnte, wurde auf der Übersetzung ins Englische durch einen örtlichen Übersetzungsservice bestanden. Reine Abzocke, um zusätzliche Einnahmen zu generieren. In Queensland konnten wir mit dem selben Internationalen Führerschein aus der Schweiz bei Snap problemlos ein Auto anmieten. Eigenartige Geschäftspraktiken von Snap. Sie pochen auf das Vorliegen eines Internationalen Führerscheins in Englisch und akzeptieren diesen dann nicht, obwohl auf diesem “Driver License” steht. Das fällt unter Vorspiegelung falscher Tatsachen und reine Schikane. Wir können Snap absolut nicht empfehlen!

Staff were friendly and prices were ok but service was excellent

Quick service, friendly staff.

Cheap service with excellent quality, this is absurd 💯❤️

We rented a car in Auckland from February to April. The car was in good condition and ran perfectly, and the staff was very friendly when we arrived. However, we were disappointed that they only informed us upon arrival that we needed an English translation of our driver's license. Despite many detailed emails beforehand, this was never mentioned. It felt a bit intentional since we then had to pay for their expensive on-site translation service. Great car, but please improve your communication regarding legal requirements!

Great service. Efficient at checkin, explained everything about the car and answered questions about hybrid vehicle that was unsure about. Nothing was much trouble. Thoroughly recommended.

We picked our car up no trouble and dropped it iff on the exact day and time of our agreement and upon looking at our receipt sent through the office had dedected an extra $100 out of our mastercard wuthout our aporoval for no apparent reason. There was an extended day fee plus exrea driver fee and premium location fee abd credit card fees. We immediately rang the Christchurch office and spoke to 2-3 dufferent staff members who have been giving us the run around saying they cant do anything and yet they have taken money out of our account. All we want is our money back for a mistake from your office. We have expressed our upsrtness that we are out of pocket. Sent emails andvrang multiple times. It seems your Staff do not know what to do. The receipt is very unusual with muktiple add ons which we cannot fathom as everything was done in accordance with our agreement. The only extra payment that we asked for was to add an extra driver. I would like this resolvef.