Mode Rentals Anmeldelser 

396
TrustScore 4.5 av 5

4,5

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

We recently rented a large 10 seater car from Mode Rentals in Queenstown. We returned the vehicle after hours and was told a week later they had to replace the windscreen due to a scratch. We asked fo... Vis mer

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Vurdert til 5 av 5 stjerner

Great service and an easy rental process. One thing for families to note: the child seat was not pre-installed and used a seatbelt fitting rather than ISOFIX. As visitors arriving after a long flight,... Vis mer

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Vurdert til 5 av 5 stjerner

Three-time user of Mode Rentals in Wellington, for good reason. While other companies have the flash airport desk and the higher profile, Mode delivers comfortable, well maintained and reliable cars f... Vis mer

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Vurdert til 5 av 5 stjerner

Excellent Service provider. Price was great for our 9 day trip. Had no issues with the rental car, altough an older model 2019 camry and almost wz 160k on the ODO she never gave us any issues. Very w... Vis mer

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Informasjon om virksomheten

  1. Bilutleiefirma

Skrevet av virksomheten

What's your Mode? It's not just the wheels you’re in—it’s where you’re headed and how you get there. That’s why we’re more than just a car rental. We share our local Kiwi knowledge to help you find the best spots, the best routes, and what to do when you arrive! We love New Zealand, and we want you to experience it like a local. With 24-hour roadside assistance and free standard insurance, we’ve got your back—no worries! Drivers 18+ welcome (under 21, higher liability).


Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

396 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 94 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(396)

226 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

This is the second time I've rented a…

This is the second time I've rented a little car through Mode, and it's been a pretty easy process again. I arrived early outside of business hours and the pick up and transfer to a nearby hotel was no problem to collect the car. The car itself was in good condition and nice to drive, and I had no issues returning it to the Auckland airport location. Will rent from Mode again on our next NZ trip.

14. mai 2026
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Svar fra Mode Rentals

Thank you for coming back to us! Glad the early pickup went smoothly and the car was a good fit again. We look forward to sorting you out on your next NZ trip!

Vurdert til 5 av 5 stjerner

Really happy with Mode Car Rentals..

Really happy with Mode Car Rentals... the car was as described, the rental and terms were fair, the shuttle, check in and return all went smoothly and my bond was released immediately on return. Thanks Sunny and the team at Mode!

19. mai 2026
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Svar fra Mode Rentals

Thank you! Great to hear everything went smoothly from booking to return. We'll pass on the shoutout to Sunny and the team!

Vurdert til 5 av 5 stjerner

Really great service from super…

Really great service from super friendly people, lovely clean car, everything was perfect.

19. mai 2026
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Svar fra Mode Rentals

Thank you so much! Glad the car and the team delivered. We appreciate the kind words!

Vurdert til 1 av 5 stjerner

Beware of this company.

We rented from Mode, through an agent named Economy Rentals. We booked an intermediate size car which could take 2 large suitcases. We got a small car which could take 1 large suitcase. This caused a big problem for us. Mode were not interested, they blamed the agent.

8. mai 2026
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Svar fra Mode Rentals

Hi Robyn, thanks for sharing your feedback.

We’ve checked the booking, and the vehicle supplied matched the category requested by your agent. The luggage capacity shown on your voucher didn’t reflect the specifications we provide for that model, which is why the expectations didn’t line up on arrival. When you raised concerns at pickup, our team offered practical solutions to increase the available luggage space, including removing the parcel shelf, but this was declined.

We understand this wasn’t the experience you were hoping for, and we’re sorry we couldn’t resolve it for you on the day.

Vurdert til 5 av 5 stjerner

Great modern hybrid corolla at a very…

Great modern hybrid corolla at a very reasonable price. Staff were good and helpful, got us underway at check-in and no hassles when returning the vehicle.
The car was clean and in great condition when we picked up the car.
We would definitely use Mode car rental again

5. mai 2026
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Svar fra Mode Rentals

Thank you! Glad the hybrid Corolla ticked all the boxes and that the pickup and return were hassle-free. We look forward to having you back!

Vurdert til 5 av 5 stjerner

Consistent Service

Third time using the company - consistent, reliable. Cost effective.

1. mai 2026
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Svar fra Mode Rentals

Thanks for your loyal business, we look forward to seeing you again in the future!

Vurdert til 5 av 5 stjerner

MODE Excellent Service provider

Excellent Service provider. Price was great for our 9 day trip. Had no issues with the rental car, altough an older model 2019 camry and almost wz 160k on the ODO she never gave us any issues. Very well maintained and serviced vehicle. Very helpful and friendly staff at pick and drop at the Christchurch office. All requirements expalined clearly and all modalities of contract also explained well and explicitly.
Maybe next time a vehicle which is a 1 or 2 old would be preferred, depending on which vehicle is chosen. My best wishes to Team MODE and surely we wold pick MODE on our next NZ adventure. KIA ORA until we meet again

3. mai 2026
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Svar fra Mode Rentals

Thank you for the lovely review! Great to hear the Camry looked after you well for the full 9 days and that our Christchurch team made everything clear from the start. We're always refreshing the fleet, so we'll keep your preference in mind for next time. Kia ora and safe travels, we look forward to your next NZ adventure!

Vurdert til 5 av 5 stjerner

Great rental car experience.

2022 Toyota Yaris at a really good price,car really fuel efficient and with radar cruise,excellent for South Island highways,plus friendly helpful staff.

4. mai 2026
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Svar fra Mode Rentals

Thank you! Glad the Yaris was a great fit for the South Island, the radar cruise is a nice bonus on those long stretches. We appreciate the kind words and hope to see you again!

Vurdert til 5 av 5 stjerner

Still excellent second time around

This is the second time I have used Mode's services. They have been very professional and attentive. Pricing is also very reasonable. I would highly recommend their services.

3. mai 2026
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Thanks Sanjay, we pride ourselves on professionalism and are happy to hear you had such a great experience. We look forward to seeing you again in the future.

Vurdert til 5 av 5 stjerner

Ray excellent customer service

Ray helped me as a new resident to Wellington New Zealand. My background in 5 star hotel management back in the UK and now currently a nurse. I had never driven a hire car or an automatic or been in NZ he was very patient and knowledgeable about the service and my options.

Once I arrived I was met with a professional person who gave plenty of instructions. I then had to extend my car hire not once but 2 times and again explaining all the options and again being patient as I clarified everything.

As I was unable to extend the same car I was given the same model to keep me comfortable, I met with Dakota he was also helpful.

On returning the car it was like meeting a familiar face and Ray was again professional and helpful explaining what happens next.

The cars were clean and comfortable and I thank Ray for his assistance during a stressful time. He is an asset to your team and delivers great service. Well done Team Wellington I appreciate you.

7. mars 2026
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Svar fra Mode Rentals

What a wonderful review, thank you! We'll make sure Ray and Dakota both see this. It's great to know they made the process easy for you, especially while settling into a new country. Welcome to New Zealand, and we're glad we could help during that transition!

Vurdert til 2 av 5 stjerner

Not impressed !Make sure to read the fine print when…

Make sure to read the fine print when renting from MODE rentals in Auckland. Make sure to pay the harbour bridge toll BEFORE crossing or they will charge you $30 even if you paid it after crossing it! Also ensure to take careful photos of the the vehicle when you pick it up and return it. Not impressed!

13. april 2026
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Svar fra Mode Rentals

Hi Prue, I'm trying to locate your booking in our system so I can gather some more information to better understand the issue. I can't find a booking under Prue Jones, could it perhaps be under a different name?

Vurdert til 5 av 5 stjerner

Best car rental experience of my long life

Fabulous price.
Absolutely NO pressure to increase insurance or upgrade - a first in my car rental experiences.
Car was in perfect running order.
Staff very nice.

9. mai 2026
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Svar fra Mode Rentals

Thank you! Great to hear the no-pressure approach stood out, that's really important to us. Glad the car and the team delivered too. We appreciate the kind words!

Vurdert til 1 av 5 stjerner

you owe us $200 dollARS FOR SCAMMING US…

you owe us $200 dollARS FOR SCAMMING US OVER ONE OF YOUR RENTAL CARS ,YOU NEVER GOT BACK TO US WE WERE WAITING FOR YOU ,I WILL PUT YOU OUT OF BUSINESS BY LETTING THE WELLINGTON POLICE KNOW OF YOUR DIRTY SCAMMIING PROCEDURES ,YOU HAVE JUST SCAMMED US PENSIONERS ,NOT A GOOD IDEA WITH ME . WANT THIS MONEY BACK IN MY WIFES CARD,NOW or i will deal with it in my own way ,your assholes and will be putting you out into face book immeadiatly,us on a pension cannot afford to loose money
21/4/2026
dont deal with mode rentals ever ,or economy rentals

4. mai 2026
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Svar fra Mode Rentals

Hi Peter,

Having looked into this, your booking was made and prepaid through a third-party agent rather than directly with us. When we were contacted about your flight delay, our team advised that any changes or refund requests for prepaid bookings need to go through the booking agent. As no further communication was received, the booking was cancelled the following day.

Because payment was made to your booking agent and not to us, we're not in a position to issue a refund of money we never received. We'd encourage you to contact Economy Bookings directly and refer to their terms and conditions for their cancellation policy.

Vurdert til 5 av 5 stjerner

The staff were friendly and very professional.

The staff were friendly, professional and very helpful.
The vehicle, a Toyota Corolla Hybrid Hatchback was very reliable and economical.

18. april 2026
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Svar fra Mode Rentals

Hi John,

We are pleased to know you enjoyed your Corolla Hybrid! Thanks so much for booking with us, we look forward to seeing you again soon.

Vurdert til 5 av 5 stjerner

Mode Rental Car Hire - Wgtn Airport

Booked a rental car from Mode. Pick up from Wellington Airport. Very smooth booking, great service by airport team (including pick up and drop off). Car was clean and mechanically sound. Great little unit.

Would certainly use Mode again.

24. april 2026
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Svar fra Mode Rentals

Pleased to hear everything went smoothly with your booking. We look forward to seeing you again soon. Thanks!

Vurdert til 5 av 5 stjerner

Great customer service and their…

Great customer service and their willingness to help us by storing our extra luggage and allowing us to extend our rental

3. mai 2026
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Svar fra Mode Rentals

Thank you! Glad we could help with the luggage storage and the extension. We hope you enjoyed your trip and appreciate the kind words.

Vurdert til 5 av 5 stjerner

We had an excellent experience with…

We had an excellent experience with Mode rentals. Easy to book online, excellent value for our 3 month rental, quick and professional customer service.

3. mai 2026
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Svar fra Mode Rentals

So glad to hear you enjoyed your 3 month rental with us! We would love to see you again next time.

Vurdert til 5 av 5 stjerner

Mode Car Rental the right place for your car hire needs.

We came to Rotorua NZ on 25 April 2026 for a 7 day holiday arriving in Auckland. As soon as we got to Mode Car Hire, the transaction was quick and easy and the staff were very friendly and helpful. We got the 10 seater Large Toyota Hi-Ace which was right for our need. It was affordable and has all the luxury and comfort for our adventure. Our holiday was all worth it with a great buddy on the road. Thank you, Mode Car Hire! Definitely, highly recommend!

25. april 2026
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Svar fra Mode Rentals

Thank you so much for the lovely review! We're glad the Hi-Ace was a great fit for your Rotorua adventure and that the team looked after you well. We'd love to see you again next time, safe travels!

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