Ledlenser Anmeldelser 531

Genau das geliefert bekommen, was bestellt wurde.

Gute Internetseite, rasche Lieferung, perfekte Stirnlampe für meine Arbeit.

Ce n’est pas le bon produit ! comment je peux faire pour echanger ?

Complète satisfaction du produit et du service. La lampe frontale est incroyablement performante.

Le produit répond à mes attentes.

They pushed me to fill in the survey form. Without it no warranty and registration. I already payed money for your product, isnt it enough????? Have some respect to your customers

Snelle levering, goede kwaliteit.

Velocità della spedizione

Produit parfait / livraison très rapide : BRAVO

impossible d'enregistrer sur ordi
numéro non reconnu

Leuk gratis graveren deze keer

Seit Jahren benütze ich LedLenser Taschenlampen,
absolut gute Qualität und sehr schnelle Lieferung bei Bestellung. Heinz Morger, Schweiz

Had a bad experience with my MH-10. Its 6 years old and the curly wire is starting to disintegrate. I sent it back and got this reply;

Thanks for sending in your Ledlenser MH10 headlamp for warranty assessment.



We’re sorry to see the condition of the curly charging cable. After assessing the headlamp and the information provided, we can confirm that the deterioration shown is not considered a manufacturing fault.



The headlamp is still operational in all aspects. Given the product is now over six years old, this type of wear falls outside Ledlenser’s warranty coverage and is considered normal wear and tear rather than a fault in manufacture.



We appreciate this may be disappointing, and we do apologise that we’re unable to assist under warranty in this instance.



We suggest using insulation tape to protect the cabling that has lost its protective covering. We will send the headlamp back to you at no charge, or if you prefer, we can offer a 20% discount off the purchase of a new headlamp from our website, but we will destroy this headlamp.



Please let me know if I can be of any further assistance.



Regards,



Lee



Ledlenser NZ Admin

My reply to them which got no response;

I'll have it back free of charge.

But I do take exception to this being considered fair wear and tear on an expensive supposedly top quality product with a touted comprehensive 7 year warranty. If the material chosen cannot endure the warranty period without failing it is quite clearly a manufacturing defect. I have always kept it stored in its pouch and been careful with it's use as can be witnessed by its condition. Given I bought this on recommendation of others based on the "quality and warranty" aspects, of which it has failed on both counts, not only will it be my first ledlenser purchase, it will also be my last. I have purchased far cheaper products that have lasted better than this inferior Led lenser. I will not be recommending this brand to others because of the poor quality and in my opinion a faulty discernment of what constitutes manufacturing defect. If the material chosen cannot endure the warranty period without failing it is quite clearly a manufacturing defect.
I hope you will reconsider what constitutes a manufacturing defect. And if "fair wear and tear" allows for a lightly used and cared-for product to start to self disintegrate within its warranty period, then the warranty is worthless and can be considered misleading. Considering the waterproofing has been compromised because of poor quality insulation material from manufacture, I cannot agree with your assessment of this being "fully operational" just because the light still happens to glow when you tried it. Also the fact that the light "is now 6 years old" should play no part in the warranty assessment given the warranty period is greater that this at 7 years. If the product is not going to last 7 years it should either not be sold with a 7 year warranty, or replaced no questions asked.

I hope you can sense my disappointment in your hasty decision and invite you to replace the faulty product.

Regards

[Post Script] I've tried again to receive help via the channel suggested in the reply to this review. However there seems to be radio silence. Do I need to go and physically beat on the door at Tight Lines in Napier to get a response, or go to the disputes Tribunal?

Qualité de lumière parfaite

Ich habe mir eine P7R Signaturen gekauft (Dezember 2021). Ich habe diese mur selten gebraucht, vielleicht 50 mal. Jetzt ist die LED kaputt. Die rote LED funktioniert noch in allen anderen Modi ist sie einfach dunkel. Ärgerlich. Zurücksetzen hat nichts gebracht. Ich hatte früher auch schon eine P7 bei der die LED kaputt ging.

Jeg kontaktede Ledlenser, fordi jeg havde et problem med mit produkt. Jeg oplevede en rigtig god kundeservice – hjælpen var både hurtig og nem at få. En meget positiv oplevelse.

Hilsen ricki

Ik gebruik al heel lang led lenser zaklampen voor beveiliging en op de werkvloer zware industie.
Nu gingen er spontaan 2 stuk. Van 1 viel het licht weg en de ander deed het na korte tijd ineens niet meer en ze belande in de kast..voor een paar jaar.(zonde)
Na een mail mocht ik ze opsturen.
Waar ze heel snel werden na gekeken en 1 werd kosteloos gemaakt en de ander kosteloos vervangen..

Wouw wat een service topp

Gute Abwicklung, top Produkt !

Livraison rapide. Produits conformes.
Bon rapport qualité/prix.

Prodotti top velocità nella spedizione e assistenza super