I had the pleasure of speaking with Tabitha who was so kind and softly spoken. She expressed wonderful compassion and such reassuring helpful information to guide me for my dogs upcoming treatment soo... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Shane at KC Insurance was excellent to deal with. He was always polite, timely with information, and explained everything clearly and in an easy-to-understand way. I also really appreciated the person... Vis mer
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Michael was very helpful when I called about my dog’s veterinary referral and to ask how it works with an existing claim. He answered all of my questions and was great at explaining everything!
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The girl I spoke with was very helpful & kind. I had just moved house so updating my address. She had gone through the same lately so we chatted a bit about that too. Very efficient & added my vets de... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
The Royal Kennel Club Pet Insurance offers specialist insurance for owners and breeders. Our lifetime policies are rated 5 star by Defaqto and provide up to £25,000 vet fees cover every year. Your dog's health and welfare are our top priority!
Kontaktopplysninger
First Floor, Blue Leanie, Walton Street, HP21 7QW, Aylesbury, Storbritannia
- 03330305030
- info@kcinsurance.co.uk
- www.kcinsurance.co.uk
4,9
Enestående
3k anmeldelser
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Carol was very professional
Carol was very professional, polite, informed and helpful. Prepared to listen! Overall a very positive experience!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Andrew Thompson
Thank you so much for your positive feedback regarding your recent experience with us.
I’ll ensure Carol is aware of your comments and, in the meantime, please don’t hesitate to contact us should you have any questions.
Kind regards
Shane
Customer Service Team
Excellent customer service with help…
Excellent customer service with help changing home address and updating details on policy account. So super helpful and efficient. Thank You
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Imelda
Wonderful to get your positive feedback. We’re so happy to hear you had a fantastic experience with us. The team will really appreciate your feedback.
If you have any questions in the future, please don't hesitate to contact us.
Kind regards
Shane
Customer Service Team
Very clear advice and rapid
Very clear advice and rapid. Answered the questions. Great service!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Sandra Barber
Thank you so much for your positive feedback regarding your recent experience with us.
I will ensure the team are aware of your comments and in the meantime, please don’t hesitate to contact me should you have any questions.
Kind regards
Kerry
Customer Service Team
Jenny was absolutely brilliant
Jenny was absolutely brilliant; incredibly informative, patient, and personable. I've had to cancel my renewal due to the price but Jenny explored other options and gave me really balanced and useful information even when it was clear I had to cancel - if superb customer service alone could've kept me then she'd have done it.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Alice
I am so pleased to hear that you have had a 5 star experience with Jenny. We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
Please do let me know if I can be of any further assistance.
Kind regards
Kerry
Customer Service Team
Excellent- very helpful indeed.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello CEB
I am so happy to see that you’ve given us a 5 star review! I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us.
Kind regards
Kerry
Customer Service Team
First time of submitting invoice…
First time of submitting invoice electronically. Michael was so patient and talked me through each move. I am 79 years of age and try to keep up with the times but sometimes need a little help. Thank you.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Barbara,
It is so wonderful to get your positive feedback ⭐
We are so happy to hear that you have had a lovely experience with Michael, he will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
I have always found that the advisers…
I have always found that the advisers are very easy to talk too, and today was no exception. Tabitha answered all my questions, gave advice and updated per details. She really helped to make a stressful situation more manageable
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Val,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Tabitha and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Jill was very quick to understand the…
Jill was very quick to understand the request and then out of her way to check extra information, help move claims on and sort a discount on my renewal all whilst being lovely. Could not ask for more.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Sarah,
It is so wonderful to get your positive feedback and 5 stars! ⭐
We are so happy to hear that you have had a lovely experience with Jill, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Straightforward to upgrade Sparkie’s…
Straightforward to upgrade Sparkie’s policy. Great customer service 😊
27. april 2026
Svar fra Royal Kennel Club Pet Insurance
Hello Carolyn,
I am so happy to see that you’ve given us a 5 star review!
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
The Kennel club insurance has been…
The Kennel club insurance has been amazing to deal with . We had to make a claim when our puppy was really young and they dealt with it swiftly and were great communicators throughout
27. april 2026
Svar fra Royal Kennel Club Pet Insurance
Hello Jenny,
Thank you so much for your positive feedback regarding your claims experience with us ⭐
I will ensure the team are aware of your comments and in the meantime, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk should you have any questions.
Kind regards
Chloe
Customer Service Team
All good :)
Shave was great, knowledgeable and informative and got our questions answered.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Elaine,
I am so pleased to hear that you have had a 5 star experience with us.
We really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to Shane and the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very helpful and shared an…
Shane was very helpful and shared an out of useful information . Police friendly professional , would like yo deal with lure people like this
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Louise,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to Shane and the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Happy Customer
Today I spoke to Michelle regarding submitting a pet claim. Michelle spoke clearly, introduced herself, was calm and respectful. She was extremely helpful. In fact, I felt she went above and beyond to be helpful, which is rare in current times.
As I was not fully prepared for and did not want to take up Michelle's time. I requested I would ring her back when I had more information. She said she would give me a call back and she did. I could not be more satisfied with my experience today. Thank you, Michelle.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Maggie,
It is so wonderful to get your positive feedback and 5 star review! ⭐
We are so happy to hear that you have had a lovely experience with Michelle, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Our dogs health is there priority any…
Our dogs health is there priority any issues are delt with out any fuss excellent company
18. april 2026
Svar fra Royal Kennel Club Pet Insurance
Hello Paul,
I am so happy to see that you’ve given us a 5 star review! ⭐
I will pass your comments over to the team as I know they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great service, postcode levy policy is flawed be aware
Firstly, Shane who dealt with my call today, gets a 5 star. He was excellent.
However, RKC policy for charging based on postcode regardless of circumstances. In my case the vet charge more in my new post code area. Fair enough.
The fact I haven’t changed my vet, have no intention of changing my vet of 25+ years or the fact that RKC can see I haven't changed the vets I've always used for made no difference.
Consequently, RKC increased my monthly premium by over 20%. That gets a 1 star.
I understand the policy.
But if the post code changes but the vet remains the same. The justification given to make the levy does not exist.
On that basis, t seems more than a little unjust to apply the levy anyway.
I would have thought a company of the Kennel clubs stature would trear their customers better. Sadly, it seems they're just another insurance company.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Andy B
Thank you for taking the time to leave your review.
We're really pleased to hear that Shane provided you with excellent service. We'll make sure your kind comments are shared with him, as we know he'll appreciate the recognition.
We're sorry to hear of your disappointment regarding the change to your premium following your change of address. We completely understand why this has been frustrating, particularly as you've remained with the same veterinary practice for many years.
Our premiums are calculated using a range of factors, including postcode, which is why a change of address can affect the cost of cover even when your chosen vet remains the same.
We genuinely appreciate you sharing your feedback, as comments like yours help us understand how our pricing approach is perceived by our customers. We're also delighted that, despite your concerns with the policy, the service you received from
Shane made such a positive impression.
Kind regards
Kerry
Customer Service Team
Shane was very helpful and explained…
Shane was very helpful and explained very clearly the steps involved in our claim and how it would work. He was very helpful and friendly on the call. Thank you!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Camilla,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Shane was very polite and courteous in…
Shane was very polite and courteous in dealing with my query.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Caren,
I am so pleased to hear that you have had a 5 star experience with Shane!
We all really appreciate the time you have taken to leave such a positive review.
I will pass your feedback over to the team, as I know that they will be delighted.
If you have any further queries, please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Nicola was a great help
Spoke with Nicola who was very helpful and knowledgeable -having never done this before- she talked us through what we needed to do in order to go ahead with a claim
Great customer service
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Sharron,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Nicola, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Great contact
Great contact. But I still have not received my new policy by email.
Regards
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello James,
I am so happy to see that you’ve given us a 5 star review! ⭐
I have re-issued a copy of your renewal documents but if you have any further queries, please do not hesitate to contact us on 03330 30 1 00 / info@agriapet.co.uk
Kind regards
Chloe
Customer Service Team
Riina was polite and pleasant
Riina was polite and pleasant from beginning to end and was very helpful with my query. I got all the information I needed and she was very knowledgeable about the next steps so I know what to expect. Nothing was too much trouble.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Royal Kennel Club Pet Insurance
Hello Rob,
It is so wonderful to get your positive feedback.
We are so happy to hear that you have had a lovely experience with Riina, she will really appreciate your feedback.
If you have any questions in the future regarding your policy please do not hesitate to contact us on 03330 30 50 30 / info@kcinsurance.co.uk
Kind regards
Chloe
Customer Service Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.