Jaguar Anmeldelser 

When is a used approved Jaguar not a used approved Jaguar ?
Answer. When the car sold under the scheme has been in an accident causing damage to Front bumper, Front Wing. Nearside Front and rear door then Repaired/Bodged up for sale by a non approved Jaguar Body shop and when repairs that start to fall apart after 2 years.
Jaguar who are responsible for all of the Jaguar approved sales literature, which includes every used dealership is independently inspected, state through their Customer service.
"Nothing to do with us take it up with the Dealer" Stratstone Jaguar Nottingham.
The vehicle was also delivered to me with the door card hanging off the wing mirror broken, sweets stuck to the seats. previous owners info on the infotainment system including home address, he's CD still in the CD player. ahh!! nearly forgot it needed new engine, turbos and exhaust after less than 4000 miles. DON'T by Jaguar Used Approved.

Jaguar are of aware of the exceptionally poor service I have received from Vertu Leeds however I have had no response from them which confirms that shoddy service is the new normal for Jaguar and that the brand no longer offers a premium experience.

Jaguar iPace – Approved Used Car-true account
My disappointing Jaguar iPace ownership of 2 years.
Jaguar dealership sold a car with a faulty charger. The car had to be taken to the dealership with several charging issues. The 165 multipoint inspections by Jaguar approved used cars have to be taken with a pinch of salt as my experience discovered. With Jaguar Extended Warranty & Roadside Assistance, one is unable to cancel this warranty even after selling the car, as they insist you pay till the end of the warranty period.
One needs to be aware that there are no Government incentives to purchase EVs and the public charging network still needs to improve. With Jaguar ownership the expense keeps rising, even with home charging. It is not surprising that dealerships of EVs are having difficulty selling them.

This gets 1 star because I can’t give it zero!
A sordid experience with my 2017 Jaguar F-Pace which suffered a turbo failure last August.
Local dealership (Jardines Slough who have been equally shambolic!), stated new engine required which would never have been an option. Jaguar ‘FRED’ system rejected this twice saying replacement turbo would be sufficient.
I authorised work on basis I was told by dealership that if that failed, any cost to get it running ie new engine as they said, would be covered by Jaguar and I’d only pay quoted cost of turbo replacement
Needless to say the turbo replacement failed, they then refused any contribution to replacement engine AND initially still expected me to pay circa £5k+ for the failed turbo, obviously I told them where to go!
6 months later I’ve been forced to sell it for scrap value losing around £13k.
Never ever will I have anything to do with Jaguar Land Rover again.

In July 2019 my engine on XKR OV10XWR was replaced at Inchcape Guildford (IG) under extended warranty-no hassle. Engine lasted 32 months and 17,000 miles. Failure of dealer (IG) to correctly fit high pressure fuel pumps cause. Wrote to CEO, Director Engineering to enlist help via a visit by Jaguar Engineer in assessing damage to engine and its replacement. Shunted to Customer Relations Centre (misnomer) who refused my goodwill request on basis. Car to old at 12 years-issue age of engine not car. Car at non franchise garage so no engineer visit warranted-car immobile at recovery garage. CRC had spoken to Dealer (IG) who denied responsibility- surprise !
Three out of four engineers and expert witness supported analysis that engine had to be replaced but JLR refused for their engineers to visit and inspect engine. they were not concerned that one of their flagship engines with a normal life span of 100,000 miles plus had expired after 17,000 miles.
As a loyal customer of 11 years i am distressed as to the cavalier treatment from JLR and lack of support for a loyal customer.

Shocking.

3 month old Jaguar Ipace broken down. Absolutely no issue with this as that’s just mechanics. However had to cancel a days worth of meetings because jaguars assists policy is to wait for an engineer to attend to diagnose the issue, he did and the vehicle needed recovery as suspected looking at forums.

Was Called six times from 15.00pm saying the recovery team was one hour away. Finally arrived at 22.10pm only to inform me that they were unable to recover as the vehicle was on the drive and the car was none operational. likely 3-4 days for recovery.
Wouldn’t mind but I explained every time of the six calls that the car was on a drive and not working. Only to be told by the recovery person that that wasn’t on the notes.

Now waiting for a courtesy car as I work on the road and still no response because they are short on cars.

Jaguar Ipace great car despite the fact it’s broken down. Jaguar assist great and calling to disappoint you of further delays but overall poor customer service.

Neil Jamies

Anyone tried to email Muppet so called CEO ADRIAN MARDELL and got a response?
Looks like the old git is being paid to warm his seat up.

“keyless” F pace stolen June 2018 - now reading that JLR knew there was a problem and if I still had the car they would contact me with a “fix”!
Several post 2018 f pace in our neighbourhood stolen - and nearly all the Land Rovers and Range Rovers !

Dangerous Cars - AVOID at all costs

Purchased a car in September 2022, but encountered multiple issues. Regrettably, the garage has been unresponsive each time I attempted to contact them for repairs, despite the vehicle being under warranty. To my dismay, they even attempted to charge me for repairs covered by the warranty. The latest problem involves a malfunctioning power steering system, necessitating a hefty £3,000 repair cost.

Seeking assistance from a local garage proved challenging, as an appointment with the manager is required, making communication difficult. After conducting some research, it came to light that numerous Jaguars are experiencing the same issues, specifically with the power steering, in the UK. Surprisingly, these models have been subject to recalls in North America due to identical problems with the same components. The lack of a similar recall in the UK is concerning, especially considering the potential danger posed by these issues. Despite my car being in impeccable condition, the power steering failure raises significant safety concerns, rendering the vehicle unfit for its intended purpose. I strongly advise potential buyers to steer clear of these vehicles to avoid similar frustrating and potentially hazardous experiences.

I really regret buying my f.pace from jaguars. My car was stolen and it is in jaguar's Swanley wating for a rear glass and tracking module. Its been months and I cannot get a time frame when I will get my car back . What can you do!! Jags should get the parts from their assembly lines. Never have I had such a bad experience. The cars are so easily stolen and you cant get parts for it. Absolutely shocking with no feed back from jags. I am on the phone waiting for ages . Just spent £3000 on bollards for when I get it back. If I ever do!! I reckon you wont be able to insure them or sell them. Cant believe it for a prestige car company. So in Limbo, soon insurance will need renewing cant book my servicing cant do anything . Wish they would pay me out so I can buy from a reputable and customer friendly organisation. They will go bust at this rate!!!

Essex jag , Southend. Recent work done on 2010 xff jag . Work completed , expensive !!!!! Wouldn’t use again . Customer communication terrible. Don’t use if you have an older jag . Xfr !!!!! It’s a one off spectrum blue and they didn’t have a clue!!!!!!!

Bought Jaguar iPace Jan 2023. Lovely car to drive, but second issue with traction battery in 9 months. This time needs new battery modules. Problem occurred in September & had to wait 8 weeks to get car into dealer for warranty repair. Currently sat in Marshall's Newbury since 27/11. First issue was availability of the parts which apparently arrived on 15/12. But dealer doesn't have the High Voltage isolation tool bench available to do the work, as they only have 2 sets and other iPaces with similar faults are already hooked up & can't be unpugged awaiting parts; but these parts are on back order with no known delivery dates. So my car is now in the dealer depreciating and unuseable. How long will it take to get my car fixed? No-one seems to know - dealer says earliest end January, but that is no more than a guess. JLR Customer Care don't know and totally unhelpful - won't provide a loan car despite a warranty claim. Why would anyone want to buy an (electric) Jaguar?

If I could put zero stars I would. JLR customer services do not care a bit about loyal Jaguar Customer. Spoke Kelcy who was unhelpful and couldn't give any numbers to escalate complaint. Best to trade in and look at alternate manufacturer.

Jaguar en decadencia

Jaguar es una marca en decadencia y encima son irresponsables. En Noviembre del 2022 me compre un Jaguar E-PACE híbrido enchufable. El coche me parece tan bonito como fiable después de lo que me ha pasado este verano. El coche se paró de repente y no había forma de ponerlo en marcha, estaba totalmente bloqueado. Hasta el señor de la grúa tuvo problemas para llevárselo. Después de 10 semanas en el taller oficial de Jaguar todavía no saben qué le pasa al coche. El jefe de taller me dice que está en contacto con los ingenieros de la sede, pero que no encuentran la avería. Harto de la situación, hace dos semanas puse una reclamación en Atención al Cliente de Jaguar solicitando la devolución del importe o el cambio por uno nuevo. Todavía estoy esperando respuesta. Al final tendré que poner una demanda judicial. No vuelvo a comprar un Jaguar en la vida.

After several attempts to buy a new XC 90, Ultimate from Waylands Bristol Volvo, who wasted hours of our time through incompetency and unprofessionalism, I convinced my partner, a die in wall Volvo driver, to visit Jaguar Land Rover Bristol. From the moment we stepped into the showroom we were treated with respect and courtesy by every member of staff. Nothing appeared to be too much trouble for our sales person, Ellie. Throughout she was efficient, professional, and clearly listened, not as easy as it sounds as I suffer Parkinson’s and my voice is very soft and at times difficult to understand. (Ellie never once talked over me or interrupted when I was trying to ask a question). The result was a very happy partner with an huge smile on her face having purchased a new F-Pace. `I would also like to thank the amazing receptionist and the Brand Ambassador, I am so sorry I have forgotten your names, who took us for our test drive. Thank you.

Don’t trust this organisation. Had a price previously agreed before Inchcape purchased the car directly from jaguar cars. I informed Inchcape of this and was asked to forward the confirmation of price previously agreed and to not sell the car. I forwarded the details via email as the car was still available, when I spoke to Inchcape they had sold the car

I wanted to give a minus star West motor company Ltd, Malden way, Kingston but no option. They are thieves and don't know how to find the problem and what is the issue in the car. I don't know how Jaguar brand gave them permission to act as a technician on their behalf.
I took my Jaguar I pace of year 2020, as was having some small noise while driving at 30mph. They charged me 180 pounds in diagnose fees and said they found that noise was coming from the car's electric motor and needed another 700 pounds for further investigation on the car wiring check towards the motor to find out from where the noise was coming from the motor. For this investigation, they need to spend three hours as they need to rip off the car carpet and seat the car and after that, they will tell me the cost to fix the car motor. I was so scared that for such a small vibrating noise I could not allow them to rip off my car and pay thousands of pounds, so I paid them 180 pounds and took the car away from these thieves.
I took my car to the actual Jaguar repair center in Staines and after 5 minutes of the road test, not even a diagnosis they found the actual noise was coming from the wheel bearing off the right side and the electric car motor was functioning very well and will cost a couple of hundred pounds to fix it including diagnosis charges. In one hour they found the issue and fixed it as well. They are so clever and professional technician and from their language, you can feel you are in the right and safe hands and they will tell you the problem and will fix it properly.
Just imagine a simple wheel bearing issue noise which any local garage technician can find it but these West Motor Company Ltd highly trained technicians couldn't and they made my car look faulty with the motor issue as they knowing this is a big job and can make thousand for doing nothing on motor repair.
They charged me 180 pounds for a wrong diagnosis report and wanted more from me for further investigating and then again more for repair. Just imagine what were they up to as they feel money grows on trees in England and whatever they ask the public is so stupid that they will pay them. I regret that I didn't read the reviews of other people before going to their place to repair my car. Please I request you all boycott this garage for your car repair as they are only there to take your hard-earned money. Contact me on 07868648976 for more clarification

I can’t express enough how difficult it has been to deal with Hendy Jaguar. From driving out of the showroom we had a fault with the steering controls. This was reported on day 1. We were told we would need to wait approx 2 months for an engineer to see it as we needed a courtesy car for the day. Since the initial fault with the Jaguar ipace we have experienced various warning lights, including TOTAL break failure. This led to the car shutting down just as we exited the motorway. My daughter was in the car and was absolutely terrified. We now have a high voltage caution light which would not allow us to charge the vehicle. We have been trying to reject the car for nearly 2 months now on safety grounds, yet have had no joy. Communication from the finance company has been non existent and we only seem to get any updates from JLR if we take the time to call them.
The stress this is causing our family is intolerable yet nobody at the dealership or finance company seem to care about the emotional toll this is taking on all of us.
It appears once the sale has gone through and the contract is signed they are happy to wash their hands if you.

Bought a new e pace in 2021. First problem was rubbing noises from wheel still there 2 years later even after serviceing. Then reversing camera fell out onto the ground from holder. Now a low battery warning message constantly which seems a very common problem not covered by warranty it seems. Very poor show, won't buy another.

Epace hybrid. Going on 6 months started the problems. EV not available, acceleration hesitates, power cuts off completely at 3000rpm. Battery save not charging, abnormal fuel consumption between 10.5 and 11.5lt/100km. Driving in EV mode the petrol engine cuts in with no motive. Everything seems to run normally except for this last issue which according to Jaguar is normal. So I buy a hybrid to drive on EV specially in the city and for no reason the engine cuts in and this is normal. They shouldn't have O emissions sticker.