Jaguar Land Rover Anmeldelser 

My brand new defender had engine seizure within 3 months of purchase. The dealership Stratstone and JLR client relationship team ( dealing with Mr Yahya Muhamad and Jess) has been horrendous. Only to be given false hopes. Its been a year and half now and no promises fulfilled. I was offered 1000 gbp worth travel voucher- which has not been fullfilled. Prior to that i was offered a swap to another brand new car which again was never fulfilled. Stay away from these people and their products. They reach back with false promises which they never fulfill.

Bully Boy Tactics & Financial Extortion
2024 Range Rover Evoque was due its 1st service in March 2026.

Had the car from brand new

Service Quote from JLR was £650 so opted to shop around at independent garages & went to my go to Garage at the bottom of Byres Road. £200

JLR have built something into its software that disables either the owner of the vehicle or any other independent garage to remove the ‘Inspection & Service’ Due warning that on the display permanently.

Press zero to remove message but this only removes the message for 5 minutes before it pops back up

This in turn disable the Satnav system from
Being mirrored to the internal dash display that sits behinds the steering wheel & it also doesn’t let you see how much Fuel ⛽️ in miles you have left before needing to refuel

It’s generally an Abruptor

Took the vehicle into JLR at Hillington today (9/7/26) for a Recall Notice to have the passenger Airbag replaced & took in my service invoice from March & asked if they remove the Inspection & service due message from the display

Things from here went downhill

I was immediately met with a more less friendly Tone & it was pointed out that looking at the invoice from the independent garage all it shows is a filter & oil change & that to have this message removed I would need part numbers that were used by the garage, what parts were used, the mileage, the garage details & was this garage vat registered which would then all need verified by JLR before they could remove this service & inspection message from the dashboard at a cost of £130.

Whilst the car was being worked on I received a video of a walk around of my vehicle which pointed out that my car needed a service & a bill for £758.

I declined for them to do this work

There was obviously no communication between customer services when I handed the vehicle in at 8am & the service department which would have informed the service department that the car had in fact had its service back in March.

This is a bully Boy Ta tics being used by JLR

If you don’t use their service option then the message cannot be removed from the display

If you use an independent garage the they want paperwork to prove part numbers ect before wanting £140 just to remove a service message

Out of principle I chose not to pay them a single penny

The customer service I received today was nothing short of absolutely appalling

Passive aggressive behaviour by 2 different female employees

They don’t like to be questioned about their tactics either

Made to feel uncomfortable & was looked upon like something they had wiped from the bottom of their shoe

JLR Hillington , You should be ashamed of yourselves & hang your heads in shame

The way I was treated in here today was shocking

Snidely sniggering staff

I will never step inside this place again

I’ll be taking my business elsewhere.

The more JLR owners who are aware of this practice the better as it’s needed

Jaguar own brand dashcam had it nearly 3 years on a brand new car,
still can't get it to work so embarrassing 🤬

In French below the english comment :

JLR proudly promotes its vision for the future and its commitment to electrification. That is a commendable ambition. Unfortunately, my experience as a customer has been the exact opposite.

I have only been able to drive my Jaguar I-PACE for about one month out of the past year due to repeated breakdowns.

The H570 recall has severely impacted owners: reduced range, vehicle restrictions, and a dramatic loss in resale value, making the car almost impossible to sell.

Most concerning is how customers are treated. GGP Auto Villeneuve-d’Ascq refused to honor my international warranty while telling me my vehicle was classified as “red” under the recall and among those at the highest risk of catching fire.

Technical issues can happen to any manufacturer. What matters is how customers are treated when they do. Unfortunately, I do not feel listened to or properly supported.

I expect Jaguar Land Rover to provide a real solution and customer support worthy of a premium brand. Your electric ambitions will only be credible if existing customers receive the same commitment and care.
——————————————
JLR met fièrement en avant sa vision de l’avenir et son engagement en faveur de l’électrification. C’est une ambition louable. Malheureusement, mon expérience en tant que client a été tout le contraire.

Je n’ai pu utiliser ma Jaguar I-PACE qu’environ un mois sur les douze derniers mois en raison de pannes à répétition.

Le rappel H570 a lourdement pénalisé les propriétaires : autonomie réduite, restrictions d’utilisation du véhicule et forte perte de valeur à la revente, rendant la voiture pratiquement invendable.

Le plus préoccupant reste la façon dont les clients sont traités. GGP Auto Villeneuve-d’Ascq a refusé d’appliquer ma garantie internationale tout en m’indiquant que mon véhicule était classé « rouge » dans le cadre du rappel, c’est-à-dire parmi ceux présentant le risque d’incendie le plus élevé.

Des problèmes techniques peuvent arriver à n’importe quel constructeur. Ce qui fait la différence, c’est la manière dont les clients sont accompagnés lorsqu’ils surviennent. Malheureusement, je ne me sens ni écouté, ni correctement soutenu.

J’attends de Jaguar Land Rover une véritable solution et un accompagnement à la hauteur d’une marque premium. Vos ambitions dans l’électrique ne seront crédibles que si vos clients actuels bénéficient du même engagement et de la même considération.

Absolute Joke of a company. I was told by Lyons Limerick that I'd laugh when I heard one part out of 48 has still not arrived and that is was a screw! They can't take a screw from their own stock as the job is under warranty. Diagnostics on the car was first done in April.... and we still wait!! They are unable to advise when this part will arrive. This will be the second issue with the car in 12 months that needed to be fixed under warranty. Avoid at all costs. Disgrace

La concessionaria Jaguar di Casalecchio di Reno/assistenza via de Caracci (BO) è inesistente in quanto ad assistenza. I tempi di attesa sono lunghi per le riparazioni, se hai un'emergenza sono cavoli amari zero disponibilità, e anche la criticità nella comunicazione telefonica è di routine. Una volta che ti hanno venduto la macchina, ciao!il rapporto e l'interesse finisce lì. Non lo consiglio nel modo più assoluto

I would like to sincerely thank the team at Southeast Motors Land Rover Crawley for helping make my vehicle purchase a smooth and enjoyable experience.

A special thank you to Sales Executive Sam Krisman and General Manager Terry Anderson for their professionalism, patience, and support throughout the process. They were always approachable, helpful, and took the time to answer my questions, ensuring everything was handled efficiently from start to finish.

Buying a new vehicle is an important milestone, and I truly appreciate the effort the team put into making the experience as seamless as possible. Their commitment to customer service and willingness to assist at every stage gave me confidence in my purchase.

I am delighted with my new Range Rover Evoque and would happily recommend Southeast Motors Land Rover Crawley to anyone looking for a premium vehicle and a dealership that genuinely cares about its customers.

Thank you once again to Sam, Terry, and the entire team. I wish you all continued success and look forward to enjoying many happy miles in my new vehicle.

Avoid!

Avoid! I purchased a brand new Defender from this dealership despite hearing concerns about reliability. After only one year of ownership, the engine failed. The vehicle had consumed all of it's oil, and because it was a few thousand miles over its most recent service interval, the warranty claim was denied.

The dealership’s position was essentially that the issue was between myself and Land Rover. While they did assist with communication, they offered no goodwill gesture or contribution themselves, despite me making it clear that I wanted to remain a customer and find a fair resolution.

I was quoted £23,500 for a replacement engine, which was difficult to justify on a vehicle of this age. In the end, the dealership agreed to buy the car back, stating it was “the best price they could offer”, BUT this was reduced to account for the FULL engine cost, resulting in a significant financial loss for me.

What makes the experience even more disappointing is that only a few months later, the same vehicle appears to be listed for around £10,000 more than I was paid. Given that I ultimately covered the entire engine cost, it leaves the impression that the dealership was able to profit from my misfortune and a situation where I absorbed the loss.

Overall, this experience left me feeling unsupported after spending a substantial amount on what should have been a premium ownership experience. Would not recommend.

Mon plus grand regret c’est d’avoir acheté ma jaguar XE 240 r sport Awd de 2017
Le moteur est HS, après expertise je ne suis pas un cas isolé c’est un défaut des moteurs InGenium surtout que ma voiture n’ a pas dépasser les 118000 KM
L’année dernière j’ai fais déjà pour 4000 euros de réparation dont vanne egr mais apparemment pour Jaguar c’est une situation tout à fait normale !
Merci de m’avoir fait perdre autant d’argent ! Je viens d’apprendre qu’une action en justice est en cours je leur enverrai mon dossier complet

Worst decision I ever made is buying a Jaguar ipace. Glad I sold it now despite the huge depreciation. It was in with the dealership for a big junk of the time I had it. Now trying to cancel my extended warranty and guess what? They answer every other phone line except the warranty cancellation line! When you chat them up , you're informed someone would be in touch whenever.
In my years of buying different cars, I've never dealt with a more rubbish company

As usual.... it's time to call up Land Rover Dealership Taiwan (Chiuo Ho Taipei ) to book a time for fixing issues of the Coolant leakage, squeeky noise from the wheels, unknown irritating noise or grunt upon pickup at speed ( last check some 3 weeks ago, was told small stones were trapped somewhere in the engine to create such noise but was irredicated then. Actually, the unpleasant grunt came back straight away when my wife picked up the car, probably, these mechanics do not really know what they are doing nd tried to send my wife away by talking nonsense. The fact of the matter is, the damn grunt is still there!!

Going back to booking to service the vehicle, whoever the idiot was who responded to my wife's call this morning was not at all helpful, and my wife nearly slammed the phone on this complete idiot. Before booking or even taking in the vehicle. She was asked to pay for a deposit of NTD40000.00 for the purchase of spare parts prior to even knowing what had gone wrong with the vehicle... and since when Range Rover is so absurd that they started to ask for deposit upon booking in for a service without even looking at the vehicle? Range Rover's turnover may have gone down because of the economic situation or the general reputation that has been generated by this incident, but never in my life have we needed to pay a deposit before bringing in the car to understand the issues and all. I like to have someone from Range Rover call me to find out what exactly happened, and I would like to hear from someone who is responsible for Customer service.

Time and time again, this RR Taiwan representative put me off on a repetitive basis, from a panel beating issue to customer handling to this deposit issue ... I have never come across such a ridiculous thing as this... I owned Porsches 997, Cayanne GTS, Mercedes Benz and my question is why RR Taiwan is so unacceptable ??

I guess it's about time for RR worldwide to reconsider using a better alternative than the current one altogether.

Would certianly be nice to have someone to reach out and give me an answer for RR worldwide. It's a brand issue, and this does not stop me from escalating these nonsensical issues further.

I hope you understand my frustration by now .... I guess .. NEVER RANGE ROVER AGAIN !!!

I bought a Jaguar xf Sportbrake 4 years ago. I thought it would be my dream car. Turns out it’s a nightmare! Absolute rubbish, the car looks nice, the interior and equipment are good and feels expensive but the engine and associated parts are complete garbage. I’ve spent over 6k keeping it on the road. It’s not just mine, I’ve read articles on countless forums saying their engines are crap, more like horror stories, when you read about how much people have had to spend on their not very old cars! Piston rings getting worn on cars with less than 50k miles. Timing chains getting stretched with low mileage, the list is endless. And the parts are ridiculously expensive for poorly engineered crap. It’s not just the Jags either. When I got towed home after my turbo went, the AA driver told me he’d been working for the AA for two years and in that time, he couldn’t remember a single week where he didn’t have a Range Rover on the back of his truck! Every mechanic I’ve spoken to have said the same, avoid like the plague! I wish I had. Buying German from now on.

We have just suffered catastrophic engine failure to our Range Rover Sport. A car less than 8 years old with under 100,000 miles on a diesel engine. Described as having an excellent service history. It was suggested I contact JLR as this is a known issue that they maybe able to financially assist with. I spoke with Loretta @Whitley who offered nothing and no process of escalation. This was our third Land Rover vehicle and will be our last, appalling support from the manufacturer who claim to want complete satisfaction from their clients. Laughable! 😡

BUY AT YOUR PERIL my new Range Rover VOGUE FIRST EDITION has been in the dealership for about six weeks over several different visits for a rattle which still persists . Currently has only done 15000 miles. Rattle developed after about 14 months and about 6000 miles. Obviously been denied use of this expensive purchase whilst in garage. JLR not interested.
My son’s JAG had the infamous ingenious engine which seized as commonly reported. Car a write off. JRL not interested
It transpired my daughters velar limited edition also has same ingenious engine which seized. JLR not interested. Advised - get serviced more frequently and buy extended warranty at significant cost to both.
I’ve had others issues but you get the thread. We were a JLR family with 4 cars until recently and they are not bothered despite spending over 250k over a short period . You have been warned. There are numerous alternative options out there. Hopefully by reading this I will save you the many and frequent problems I have experienced.

Disgraceful company. Had a Range Rover sport- kept going wrong. JLR re fused to help and just increased my premium on the extended warrenty, will never buy one again - complete rip off .

Het moet doorgaan voor een goed merk : Land Rover.
Ze hebben ook een incontrol app. Helaas moet je daar 75 euro voor betalen om de "onbekende" vorige eigenaar af te melden.
Daarna kun je de app instaleren. De app gaf gelijk al diefstalmelding en daar staat hij nog steeds op. Ook na diverse telefoontjes naar de meldkamer.
Maar in die 2 maanden nog niets gehoord over de 'diefstal' van de meldkamer.
Land Rover/Jaquar kan het niet oplossen, die verwijst me naar de dealer en die wil overal geld voor hebben.
Kortom een app kunnen ze nog niet eens laten werken, hoe zou het dan wel niet zijn met service en onderhoud.
Ik heb de auto (2e hands) nu 2 maanden maar de volgende wordt zeker geen Land Rover meer, terwijl het een hele fijne auto is.

Several decades of toxic leadership and bullshit and lies is what people must expect because no matter who is in charge the same awful, money grab leaders find a way to disappoint. This company actively devalues long service loyalty by taking the agreed pay increase and reducing it depending on your pay rate because when you work really hard doing things that see seniors massively rewarded for your efforts and you get to over half way up your salary band they remove part of the agreed percentage pay increase from your reward. It’s like the government, they love to put their hand in your pocket and take your money. Forget loyalty. Do not work for this company unless you are hopping and using them like they use people. They discard useful and hard working people in favour of youth, they refuse experienced people and its ageism. They claim to be all fair but when you raise an issue HR close the ticket and and pretend to answer it with the usual dull corporate rhetoric. Use them and leave, then go back, just hop in and out to climb the pay scale and take them for all they’re worth which is honestly, very little. No moral code no loyalty and no fairness. The seniors take take take and they also bully people until they submit to the toxic environment. Lots people are off sick with stress and depression.

I would score less than 1 star if I could. bought car from dealer on a 73 plate with a few thousand miles on the clock, in 25 months of owning it I have called out road side assistance 7 times, always for the same fault they finally took it in and did some repair under warranty, serviced it with jag at 40,00miles and 3 days later having done about 50 miles..it blew up! and has now been with them for a new engine. we just want to get rid.

Security update letter issued with 3 months validity! Booked car in on time but then had to move the appointment by 1 month for personal reasons. Security update still listed in job record the evening before for on line check in. Did not actually check in on line as had to tick a box allowing them to do any repairs. £934 for a service is steep enough.. When arrived to drop off told security update no longer available on complimentary basis. Rang JLR customer service to be told that’s just how it is. JLR need to address customer service and reliability. This is my first JLR car and it will be my last.

Defender Dream Destroyed!
I had wanted to own a Defender since I was 8 years old. I was finally able to purchase one, but it had a complete engine failure, while I was driving it on the highway; fortunately, no one was injured. My vehicle had less than 95,000kms and the cost to repair it is $16,837 (I have contacted Land Rover Canada, and this is with the discount, they have offered me). The P300 engine in my Defender is known to have timing chain issues that cause catastrophic engine failure, and Land Rover reported to me that the timing chain caused my engine failure. I have always had my vehicle serviced at the Dealership I purcashed it from. However, Land Rover is unwilling to replace the engine. The current value of the vehicle is $41,000 (in perfect working order) so it is tough to justify a bill of $16,837. I encourage anyone who is interested in purchasing a Defender to do some research, as to the reliability of their engines (sadly I did not do this). If anyone else has had a similar problem (in Canada) please respond as I am working with a lawyer to start a Class Action Law Suit against Land Rover.