MG Motor UK Anmeldelser 486

Brought a nearly new mg3 for my wife, 9 years ago, only done 33k , full service history, fully cosseted never wanted for anything, garages for most of its life, engine seized on the driveway, appalling quality, no warning, no warning lights, no noises nothing, now useless

Absolutely disgusting.
Seat cover cracked on the side of the driver seat. This was within a year of delivery. Been told that seat covers are only warranted for one year and they don’t want to hear about it. Apparently this is because I put pressure on it. Really?!
USB-C not even charging an Apple product, never mind using it for Apple car play. No repair offered.
Honestly pay a bit more and buy something better.

I bought my daughter an MG3 thinking it was good value. Unfortunately someone smashed the passenger window in order to steal the dash cam. There wasn't a window available in the country. After 3 months I managed to source a used one on eBay. Then it went for a service, the subframe was rusted so badly it was falling apart. Once more, there was not a spare subframe available in the country. We eventually sourced one in a scrap yard. I could no longer trust my daughter's life in the car, if the subframe had collapsed whilst she was driving then it could have been disastrous. I've now got rid of the car at a massive loss.

Purchased an MG HS used 3 year old, sold on the 7 year warranty. Which is and Absolutely joke.

Although our main issue is the infotainment system, it controls most of the car. Aircon and demister etc all controlled via this. So when this all stops working you need to pull in and reboot.

Obviously this was raised by the previous owner, dealer informed me, but was not fixed. Now, as many state, so much is not covered after 3 years (it is now 3 years and 1 month) it will cost £2000 to repair. Absolutely horrific!

Spoke to dealer in ashington, horrible; emailed customer service pointless don’t answer the question stock emails. Top to bottom MG are awful. I would seriously advise you to avoid at all costs

​I want to express my absolute frustration with the negligence and poor communication exhibited by MG UK and their MG garage.
My experience has moved beyond poor service into a genuine risk to life for myself and my two small children.

​Nine Months of Diagnostic Failure:
​I first presented my car with concerns on July 1st, 2025. Despite having the car in the garage multiple times since then, it took until March 2026 to finally identify a clear manufacturing defect -the sunroof drain tube is dislodged resulting in water getting into the car loom.
​Because of this nine-month delay in diagnosis, the damage has progressed significantly.

​Electrical Corrosion:
The persistent leak has corroded the wiring loom under the driver’s side floor.

​Total Component Failure:
What began as an aircon failure has now resulted in the total failure of the windows and mirrors.

​No Air Conditioning:
I have been without working air conditioning since the beguinning.

​Communication Breakdown:
​The primary reason for this delay appears to be a systemic lack of communication between the MG garage and MG UK. While they passed the case back and forth, the vehicle continued to deteriorate into what I can only describe as a "death trap".

​Medical Risk and Indifference:
​I have informed MG UK that I have epilepsy, and that both heat and stress are major medical triggers. By failing to fix the air conditioning or the windows for nearly a year, they have left me with a vehicle that acts as a "heat trap," making it impossible to regulate cabin temperature and significantly increasing my risk of a seizure which would result in me losing my driving licence.

​Despite the urgency, MG’s response on March 30, 2026, was to offer an "investigation only" appointment for late April, leaving me with a dangerous, unrepaired vehicle in the interim.

​Conclusion:
​MG UK has failed in its duty of care. Their inability to communicate internally and their failure to perform a basic diagnostic check of a known manufacturing fault for nine months has resulted in a breach of negligence that has put my family at risk.

I rarely leave negative reviews, but our experience with the sales manager, Foyzol, at MG Mill Hill (Glyn Hopkins) was extremely disappointing from start to finish.

When we raised genuine concerns about the poor service we had received, instead of listening or attempting to resolve the issue professionally, he responded with, “Ok, I won’t be taking advice from you.” This was dismissive, disrespectful, and completely inappropriate for someone in a managerial position. There was no empathy, no accountability, and no willingness to address our concerns.

Throughout the process, it became clear that the priority was pushing for additional money rather than resolving the issues we raised. Even after we made it clear that we were unhappy, there was no effort to rebuild trust only defensiveness and a disregard for customer concerns.

To make matters worse, we had agreed on a deal with specific terms that were clearly reflected on the order form. However, when we received the finance agreement, the terms had been changed. When we challenged this, we were told the previously agreed terms would not be honoured unless we produced the original quote despite the order form already containing the correct details. Foyzol stated that the order form was “not legally binding” and that we would need to pay more money to amend the agreement back to what had already been agreed. This felt completely misleading and unacceptable.

Overall, the level of professionalism and customer service we experienced was far below expectations. We felt unheard, undervalued, and pressured, and it should not require escalation simply to be treated with basic respect.

The car, MG 3 Trophy, lovely car, after sales service, not so good, and the car care plan, total waste of money, they call it refresh, From £998, I got back £597, it’s a 4 year plane, paid up front, cancelled the plan after about 16 months, and they took a £20 handling fee, Even Mr D Turpin wore a mask, sent pictures of the scratches , their answer, can’t do that, read your pamphlet, I didn’t have one, according to the sales people, you can claim 4 claims a year, of course you can, it’s up to the the car care people, if they want to pay for the scratches or not, and mine, their answer, NO, and some were only light scratches, waste of money,

I recently purchased a new MG S5 E Long Range. Although the advertised range is 298 miles, the real‑world performance falls noticeably short of that figure. The satnav, radio antenna, and in‑car operating system also leave room for improvement. That said, the substantial subsidy made the car extremely affordable, and from a value‑for‑money perspective, it’s hard to complain.

Now on my 4th mg and can say without doubt the cars have been amazing. Would recommend mg for value for money

Took delivery of my MG HS Trophy 1.5 Petrol Automatic nearly a year ago. No problems whatsoever. Really like the car. It’s a wee bit thirsty around town but great mpg on long motorway trips. Good build quality and great paint finish. I worked in the Motor Trade for 35 years and have driven a few cars. In the old British Leyland days, that’s when drivers had something to moan about.😂

Auto acquistata presso loro concessionaria: dopo 18 mesi e 35.000 km si rompe il motore.
Può succedere, ma ciò che colpisce è la gestione successiva: circa 3 mesi per la riparazione, con ripetuti tentativi di contatto telefonico (centralino e numero fornito) senza esito.
Riscontri ricevuti solo via PEC, anche tramite legale.
Le informazioni su guasto e intervento sono state fornite solo dopo richiesta formale.
Alla riconsegna ho riscontrato una targa ammaccata e un graffio evidente sulla carrozzeria. La casa madre si è palesata solo per darmi i termini legali della garanzia..
Esperienza complessivamente deludente.

Had an Mg Hs trophy automatic petrol from new 14 months ago brill car brill drive I did have somebody hit drivers and rear door when walking dog rac insurance picked it up dropped a courtesy car and fitted two new doors had car back in 7 days perfect :) 👍👍🤬so people that say can’t get parts 🙈

No matter what the marketing or promotions say, these cars are absolutely rubbish.

Salesmen are offered massive incentives and wholesale discounts to push these crap cars onto the naive customer, who are fooled into believing they are getting a great deal. What they end up with is an unsafe, unreliable set of wheels that spends more time in the service centre than in the driveway. Avoid like the plague!

0 stars, mg3 had it now from new just over 7 months. Long enough to test the car. Wow what a pile of crap my wife feels unsafe in the car I feel unsafe in the car it’s been into the dealer twice, one for a critical safety recall and the other for the head unit.
On cold start up it smells like a 1970s car, the smell of it running to rich the mpg was good in summer but if you have the heating on in winter your lucky to get 35 mpg out of a hybrid.

The drive is awful the safety features don’t work the lane asist tries to pull you into parked cars when you have to move out of the way.
The other day the car slammed on the in middle of the road saying it was going to crash( nothing in the road)
Only if I could give the car back but it’s delicates in value faster than anything I have ever know.

All in all the car is fit for the cap yard and that’s a it

Was recommended by a family member
and was not disappointed
Service was definitely 5 star nothing was a problem
I dealt with a lovely young man by the name of
Matt Deeley
It was the first time I had used my mobility award which I have had since last year but never used due to the hassle from other dealerships far to pushy
I found Matt so easy to deal with nothing was a problem, everything explained in full very relaxing atmosphere
Got the perfect vehicle
Every thing regarding this vehicle was explained fully all the technology which was very new to me
I would definitely recommend MG Coventry Pilot park
Big thank you to Matt

I took delivery of an MG4 on the 26th January 2026. Within two weeks the infotainment system malfunctioned and stopped working. This renders the auto-hold function, climate control, satellite navigation and audio as useless. I've contacted MG on a few ocassions and on the latest ocassion I was referred to MG assist. The AA contacted me on their behalf to advise the car needed a software update and get it booked in to the nearest dealer. It is booked in for the 9th April for a diagnostics check. The service has been very, very poor in dealing with this issue. I wish I had read these reviews before I purchased this car. The service from MG has been abysmal.

We have a MG HS 2025 through the Mobility Scheme. Arranging the car was really easy, and the aftercare in the few months after were great. Nothing mechanically has gone wrong with car, but good god the technology is awful!

It's illegal to drive and use a mobile phone, however MG have basically installed an iPad to control everything in the car. Nothing is where you would expect to find it in the menu. This morning I found that the fog lights are under a convenience setting?! Fog lights are not a convenience, they're an essential. When the weather is cold, all the tech stops working. The speed system fails, the lane assist fails, even get a warning to say that the 'front facing camera is unavailable, please drive carefully' (Duh!). You turn off all the mod cons like the spy system that reads your face and beeps at you when you're looking at the tablet to turn the fog lights on by saying 'please focus on driving', or when you yawn on your morning commute to not drive whilst fatigued, only for it all to come back on when you turn the engine back on.

Occasionally, whilst driving, the auto emergency stop will come on whilst you're about to pull off from a roundabout as well, that's always a fun one!

In all, the car is smooth to drive but the tech is OTT! It's so unnecessary.

Awful. I only gave a star as I couldn't award zero. It's not even worthy of that.
Car is only one year old and has been back to main dealer for repair of the same fault over 10 times and it's still not fixed. The notification says " USB identification disc failure". It affects the radio, sat nav, beeps and dings, and a host of other things. The first few times they did a battery reset, then re installed software, then changed a cable, etc but the problem persists. Each time they say its fixed it goes again within hours and when I phone back, I have to wait weeks before I can get it booked in again. Furthermore, recently, each time it goes in it has to go in twice. First time to send details to MG to get their advice or authority and then the 2nd time to do what they have advised. Why they do this I have no idea. Why can't they take the details from the car or whatever they have to do before? Once I had to wait an extra week because the technician who last worked on my car was on holiday!! I was told no other technicians could access his workings so i had to wait for him to return. What the hell is that about??
I've even been to other main dealers with this problem but its no different.
Its not like I'm the only person with this problem surely? I'm thinking MG just don't want to spend money on a proper repair so they try stalling hoping I'll just put up with the fault. I'm just fed up with it now and have absolutely no faith in MG to fix it. I will never buy another one.
I'm now looking at my options of returning it as it constantly has faults and I'm getting nowhere with getting it fixed. Rubbish car and rubbish after sales service.

Good evening,

I would like to post review regarding the vehicles performance and reliability.

Our experience with the vehicle and partner company has been nothing short or diabolical.

I would like the CEO to contact me and respond to this post due to the fact that we have documented factual evidence of our experiences and have had inadequate responses to our enquiries.

I could provide a detailed timeline here, and inform the general public of the the complaint but would like to provide the opportunity for the CEO to provide some mitigation or refer back to the complaint in full.

FYI - best practice to ensure you provide factual evidence including video documentary and photo footage.

FOR ALL CONCERNED - I attempted the above and the company will not confirm liability.

Formal proceedings continue.

MG 7 year warranty is just a Sales gimmick, clutch only covered for 2 years and not much else covered after 3, also make sure your service record is flawless john Clark Dundee said no record of first 3 services on my car find it strange someone would buy new car and not service it? Quoted astronomical price for repair