Europcar - Republic of Ireland Anmeldelser 

Hanno imbrogliato sul riempimento del serbatoio e ci hanno caricato spese extra. Da evitare. Banali truffatori.

Scrivo una recensione per segnalare un comportamento scorretto da parte dell’ufficio Europcar dell’aeroporto di Cork in merito al contratto n.2821461(noleggio dal 09 al 13 aprile 2026.L’auto è stata ritirata con il serbatoio a 4/8(metà)ed è stata riconsegnata esattamente con lo stesso livello.Al momento della consegna erano presenti 4 testimoni pronti a confermare il livello del carburante.Mi sono stati addebitati 160,00€ per 59 litri di gasolio mai consumati né mai ricevuti.Una quantità che,tra l’altro,eccede spesso la capacità stessa di molti serbatoi di auto a noleggio medie,rendendo l’addebito non solo ingiusto ma tecnicamente assurdo!Nonostante i molteplici tentativi ,Europcar ignora le mail!

Europcar Cork Airport - SCORRETTO ❌
Noleggio 09-13/04/2026. Auto ritirata e riconsegnata con serbatoio a 4/8.
4 testimoni presenti.
Mi addebitano €160 per 59 litri di gasolio mai preso né consumato. È un serbatoio intero, non mezzo.
Ignorano le mie mail
Pratica aperta con ECC-Net.
State alla larga.
Contratto 2821461

#Europcar #Truffa #CorkAirport

Avoid! They don't give you the car you've booked but harass you till you finally accept a more expensive one! I said no multiple times but they still continued! I ended up with a car too big for the narrow roads I drove on without even knowing what kind of car I 'll have until I was alone in the parking in front of it.

Been happy with Europcar Knock for many years but not 2026. I picked up a dented vw polo on 20/4, noted the damage and accepted the 44000 mileage car.
On return the member of staff found two tiny marks on the passenger side wheel arch. I did not cause them. They must have been there but I didn't notice them.
Despite my protests they said that the €1500 retention would be withheld while they were sorting it out. They promised to contact me within 24 hours to confirm whether they were charging me or not.
I filled in their form and expressed my views and took my own photos. They have not contacted me but when I checked my credit card the €1500 retention had been removed. Over zealous or inexperienced member of staff poor communication and lousy customer service.

What Europcar will not tell you:
* it is extra 35euro to drop off the car in the terminal;
* all inclusive insurance does not cover interior;
* take pictures of any spots inside the car;
* a little bit of dogs hair (that was transferred on the shoes, simple hoover to take care of) will cost you 250euro for extra valeting.
You can go to a credit card provider and dispute transaction and get your unrightfully taken money back.

The positive: I asked for a bigger car at the desk and I got it.

Like most customer, I am cautious when it comes to hiring a car. Not for the first time, I hired a car from Europcar Dublin City Centre,Spencer Dock. The service at Spencer Dock has been very good every time. Staff are friendly and professional. However, on this occasion it was the very best. I was hiring to attend a funeral. The kindness and care shown was heartening in an age of automated faceless services. Shauna was excellent.

THIEVES!. After nearly 3 months after paying the full amount AND A REFUNDABLE DEPOSIT (WHICH I NEVER RECEIVED). Europcar decide to withdraw nearly £400 without consent or explanation from my partners account. After 3 phone calls and back and forward emails - europcar think it’s professional to now ignore all communications our end. Thankfully, my husband works within crime analytics and this will be the route will have to go down unfortunately. I DEEPLY, would have customers re-think before handing over your information to this company. Withdrawing money without cause, consent and explanation IS A CRIME.

Friendly staff, getting the car and handing over the car took maybe 15 minutes total.

Hired a vehicle through europcar at knock airport. Checked the car and I couldn’t see any damage. On return there was no damage but now I have been emailed stating that there is a very slight dent which is not VERY visable and it’s cost me £1150.00. If it’s not visable, how are they now stating that it must have been done whilst in my possession. I would give a 0 rating if possible. They have been disgraceful in their approach and not even sent a valid estimate for damage I cannot even see.

When we arrived at Dublin Airport, we queued for ages, only to be told to get a shuttle bus to the depot. Got there… and it was even worse. Completely disorganised and we ended up waiting another hour and a half just to get to the desk.
We had already paid extra for excess cover through a third party, but then came the upselling. We were told the car we’d booked wasn’t available and were offered a bigger one for an extra £40 a day. We said no, and then were told we needed to pay £246 for damage waiver, despite already having cover in place.
When we explained this, the staff member basically dismissed it and tried to push us into buying their cover anyway. It felt really uncomfortable, like we were being pressured into paying twice.
On top of that, they’ve taken a £2,500 deposit plus £173 for fuel, which still hasn’t been returned.
An absolutely awful experience all round, long waits, poor organisation and constant attempts to get more money out of you. Definitely wouldn’t use again. Please do yourself a favour and pay a little more elsewhere and save yourself the nightmare.

Double charged for extras such as child seats, nothing prebooked was ready-booster seats etc, over charged for damage to vehicle. Avoid

Hired a car from Europcar out of Cork airport,paid the initial fee when booking the car online, arrived at the airport & had to pay a further £130 for the insurance (which I was okay to do) + a further £250 deposit, dropped it back after a week with no damage, full fuel tank (took pictures before leaving & after dropping it off), was told at the desk I would get the deposit back once they had checked over the car. Waited a couple of weeks & eventually received my deposit back then about a week & a half later had £369.99 taken from my bank with no explanation or contact from Europcar, tried to call every number I could find & got no answer plus sent multiple emails, DO NOT RECOMMEND TO ANYONE, crazy that they can just take money from your account with no explanation or reasoning behind it & make it impossible to contact anybody. Should have read more reviews before hiring from them as it seems to be a pretty common thing.

Checked in online before arriving but it seemed totally pointless as we had to queue at the desk in the airport with only 2 people working and a long line of people. Took over 1hr. Then was directed to the shuttle bus to go to the other office and waited there to organise everything. Seemed to a disproportionate amount of people working there. Over 2hours it took us to leave the airport and we paid around 400euro for 4 days. Never again

I’ve used Europcar Ireland many times, both for work and personal trips, and they’ve always been my go-to. This recent experience at the Dublin T2 branch and depot was a bit of a mixed bag—the first time I’ve hit a few bumps in the road with them—but the way they handled it reminded me why I keep coming back.

We were a large group of ten, including four young children, so we had our hands full from the jump. After an early flight, we spent quite a while at the T2 desk waiting for our cars to be assigned. Roisin eventually got us sorted and upgraded me to a Hyundai Tucson Hybrid Auto, which was a lifesaver for the extra space with the kids.

The frustration set in once we hit the M50. I realized the car hadn't been given to me with a full tank. With two restless kids in the back and a long day behind us, I really didn't want to turn around. I called customer service while en route; the agent I spoke with was incredibly empathetic and told me just to return it at the same level I received it, which took some of the weight off my shoulders.

The real turning point of the trip happened the following morning. My brother-in-law had some lingering concerns regarding the sustainability and suitability of his assigned vehicle, so we decided to travel back to the Dublin depot together to see if we could find a better solution. That is where we met the manager, Debbie, who completely turned the experience around. She met our concerns with total understanding and a level of professionalism that truly went above and beyond our expectations. Debbie handled the entire situation efficiently and with a genuine smile, even going as far as assigning my brother-in-law the exact same model as mine, a Hyundai Tucson, to ensure we were both comfortable for the journey ahead. Her ability to resolve our issues so graciously was the highlight of our service experience.

The drop-off was as seamless as ever. Being able to leave the cars right at the terminal was a massive help given the ages of the kids.

Despite a rocky start and a long wait at the desk, the recovery from the team—specifically Debbie—turned a potentially bad experience into a great one. Thanks for looking after us. Until the next time!

Absolute Scam Artists - Hidden Extra Charges - Car cost 3 Times the amount as advertised.
I had already pre paid via Ryanair but Europcar then charged me double the Ryanair rate - AVOID AVOID AVOID
Previously i got stung for an extra 45 euro in France for some bullshit as well - AVOID GLOBALLY

Hired a car from Europcar/Car Hire at Shannon Airport. The car broke down within 20 minutes of leaving the airport and had to be towed away as it could not be fixed. I contacted Europcar and went to the hire desk on my return to Shannon. They were completely unapologetic and uninterested in the fact that they had put me in a very dangerous position or in covering my costs which I am still trying to get back.
Following the above Europcar contacted me and I have submitted the full story by email (01.04.26) - am waiting the see what happens.

I wish I could give them zero stars.

I rented a car from Dublin Airport, and the vehicle already had multiple visible damages recorded at pickup. I drove to Galway, parked the car safely in a driveway, and returned it using the self drop-off process.

After the rental, I was shocked to receive a bill of around €800 claiming I had caused damage. This is completely unreasonable.

Europcar places all responsibility on the customer, especially if you do not report every minor issue within their time window. However, it is extremely difficult to identify small scratches when the vehicle already has numerous existing damages — particularly in poor weather conditions, as it was raining throughout my rental.

There was no proper handover, no walk-around inspection, and no clear explanation of the process at pickup. The inspection was carried out after I returned the car, without me being present.

They have not provided clear pre-rental photographic evidence showing the condition of the vehicle before my hire, nor any proper repair invoice to justify the amount charged.

The customer service experience has been very disappointing and unhelpful throughout.

I would strongly advise others to be cautious when renting from this company, particularly at this location.

Good evening,
I am very upset to have received my car rental invoice, which does not reflect what I actually used and agreed to in terms of the rental amount:
1) Upon arrival at the airport, you offered us a €35 upgrade for the rental, but you did not specify that this was per day, thus doubling the car rental price. You are taking advantage of us and are dishonest in your offers.
2) You are pushing for additional insurance, which doubles the rental price by scaring your customers about the car deposit.
3) You charged me over €50 to add 2/3 liters to the tank, which is again dishonest of you. It is impossible for your staff to visually indicate 7/8 of a liter of fuel using the car's gauge. Furthermore, your staff let us leave without saying anything to us. Otherwise, I would have filled up the car at the price you're exorbitantly charging us.
For all these reasons, I'm going to give you the lowest possible rating on your Google review of the Europcar Dublin branch, highlighting your dishonest practices once again.
I will never be your customer again, either professionally or personally.
This is the first time in all my travels that I've been treated so badly and deliberately misled.
Such behavior is shameful!
I don't think I'll get any response from you…
Have a good evening.
Sincerely,
Raphaël

Condition of car was terrible. Had clear damage that they hadn't bothered to repair.

Customer service was poor.