Economy Rent a Car Anmeldelser 

I booked an economy car from this company via Expedia because they advertised $24 daily rate at LAX location. Their shuttle service was terrible. They piggy back off LAX parking shuttle and they have separate shuttle bus at airport parking lot and NOT at the airport. In the past. I have always used my personal insurance for car rentals, even if I have liability coverage only or I can use my AAA credit card. They insisted that I provide proof of comprehensive coverage or I must buy insurance from them for $30 a day, which is more than the cost of the rental! Don't fall for their scam. The big car rental chains will honor your liability insurance. Luckily for me, Sukura rent a car was less than a block away and they honor my personal liability insurance. Don't do business with bait and switch companies and avoid their scams.

Did not rent from these guys - worst car rental experience I have had in over 62 years on this planet! Luckily, booked through Priceline and Priceline refunded all my money but the time I spent with these guys was unbelievable. Never again!

Update: Got a silly response from them, "Are you sure you booked through EconomyCars.com"!

If one simply reads the above, you can see that it was booked through Priceline as I stated. Here is what happened:

1) Economy Car will not honor the deal through Priceline
2) I had to show proof of insurance when I arrived
3) I had to authorize $1000 security deposit
4) They wanted to charge me another $5 per day for some reason
5) I had already purchased collision coverage through Priceline
6) After I got someone on the line at State Farm, the EconomyCar guy confirmed my insurance on my personal cars
7) Nothing in Priceline terms and conditions, made mention of any of the above but the counter person insisted it did
8) I told Priceline not to put these guys in front of us customers

After wasting a good hour with these guys, took their shuttle back to terminal and within 15mins, I was in a rental car with a competitor and it was returned in perfect condition yesterday. No issues at all.

This place is a scam by any other name. Like I said already, never again!

Another scam car rental company. Booked through Booking at quoted price that was supposed to include all taxes, fees and charges. The reviews on Booking were good.

Upon arrival I was hit with triple of that because of “insurance convenience fee”, mandatory toll pass and who knows what else …

Booking was of no help.

There were three other customers in the same situation there. We all left the place without cars.

Avoid at all cost.

If I could rate as 0, I would for location at Miami Int airport. I reserved a Full size SUV, "Ford expedition or similar" but given a Pathfinder, which Nissan describes as mid-size. Rental was to transport people, pets, kennels, and luggage for an international move. Because of timing for different flight times, we needed to reduce # of trips to the airport. Due to Economy, this was incredibly stressful. Economy refused to honor the contract and claimed the car was full-size. Then offered a minivan if I paid more - nearly triple the rental price initially. Customer service message with supervisors on their own system, so customers cannot speak with Manager who can make decisions/solve problems. Car quality average - broken mirror control. Worn, but ok. I would not use Economy ever again, regardless of price. Their practices feel scammy - mandatory increased fees for tolls even if you have your own pass, and higher insurance requirements that my personal insurance has always covered with other legitimate car rental facilities. I booked this through Priceline. I don't trust that process anymore either. After this experience, I will only rent directly from a major company in the future. The "deal" isn't as good as it seems. Shame on me.

Awful experience. This is a rip off company - do not use them. I rented a car at a major US city and had come from abroad. When I arrived at the office, the team said they were a small family firm and I needed personal car insurance - this isn't normal for international car bookings as they're usually trying to upsell insurance. I checked their T&Cs and those said that primary insurance would be offered for international renters. They did not offer me any insurance and I had to leave without a car. I contacted Expedia (who I booked through), Affordable Cars (their small partner) and Economy Rent a Car and no-one would give me a full refund. I ended up making a charge-back via AMEX. Totally corrupt.

Unsafe vehicles and no response

I’ve rented from Economy since ~1990. On my Aug 2025 rental (Reservation #PWEBE12FF356, SJO), I was issued two defective cars:
• Hyundai Elantra — high beams inoperative; low beams aimed extremely low (unsafe at night in the mountains).
• My Replacement Car: Nissan Versa — HVAC stuck on max cold or max heat causing windshield fogging; low beams very short range; only one high beam worked.
A WhatsApp quote was ≈$200 higher than Economy’s own website. I reported all of this on Aug 27, 2025 to customercare (had to remove the email)
and was promised a response in 1–3 business days; no response arrived. Requested fair compensation; none offered. Posting to warn others.

I rented a car from Economy Rent a Car in San Jose, Costa Rica. While driving on the highway, the front driver-side windshield wiper suddenly broke off during a rainstorm. This was a serious safety risk in a country where heavy rain is common.

Following the rental company’s written instructions, I bought a replacement wiper at a gas station, installed it and kept the receipt. I had purchased the highest level of insurance, and the local office told me to request a reimbursement directly with their corporate CS.
On August 22, 2025, Customer Care acknowledged my case and said they would respond in 1–3 business days. As of September 19, 2025, I have received no further reply.

The car itself was functional after my repair, but the lack of proper inspection, combined with the poor customer support and failure to deliver on their promised timeline, left me disappointed.

Reserved a rental from Economy rent a car at Winnipeg Airport. They do not take American Express and will not compromise using a spouses credit card if the license and credit card do not match even if you are married to the person. They will also charge per day for a second person driving the vehicle. The girl at the front desk was not helpful or offering solutions while we sat there trying to find a way not be stranded in Winnipeg. Boo on you Economy rent a car

The shuttle driver located easily from the airport. It was a quick drive over. Our checking prices was fast and the car was clean and in good condition. I was unhappy with the Hidden fees. It would be so much better for all the rental companies to have a one set price which includes the mandatory insurance and other fee. It would help if it she all more transparent. That way they'd morning to get mad about because you already know the cost and can take it or leave it. The return was easy and fast. The staff were friendly. We paid $392 for the week for an all wheel drive Hyundai. I thought it was going to be half that.

Here are the facts. The facility in Orlando was very clean. The daily rental rates are very affordable. However, be sure to read the renter's policies because there are additional fees that you need to be aware of prior to renting and arrival. 1) There is a $1,000 incidental hold required. If you do not have the ability to place a $1,000 hold on your credit card or debit card, they provide additional options. 2) The additional option is to be charged an additional non-refundable daily rate of $20 for incidentals. 3) If you intend to use your own car insurance, there is an additional non-refundable fee of at least $20 for them to process paperwork in the event you have an accident. 4) Before signing your paperwork, be sure to read through everything. There were multiple mistakes in my paper work (the wrong email address, address, etc.). 5) Be sure to take interior and exterior pictures of your vehicle prior to driving off the lot and when returning to the lot. The team provides you with paperwork that details the damages already notated, but there may be some that they've missed. Give yourself at least 30 minutes to wait for the return shuttle to the airport.

Scam and liars. The representative's name who processed the rent is Hose Morreles. They operate under different names (Economy, Priceless). Told me I HAVE to have Rental loss of use insurance as it was not in my own car insurance or they would not let me rent a car. However, it WAS NOT a requirement in the their description of rental conditions. Yes, I could have turned around and leave but I was traveling for almost 12 hours internationally, was still weak after recovering from covid and my kids were with me so to go look for another rental was not really an option. Not even to mention that in the rental contract there is not such an option and what they charged me extra 15.00 USD per day is PDW PARTIAL DAMAGE which has NOTHING to do with Rental Loss of use!!! And another thing: I picked up the car at 6:30 pm (was supposed to 4:45 pm but plane was late) and asked to have the car returned at 6 pm. Hose said it is ok BUT! Thank God I looked at the contract the morning of the return (they do not give the contract to you but email) and it is said to return at 4:45 pm. I was planning to return as it was promised to me by Hose at 6pm... Imagine how much they would charge for the "late" return. I am planning to report this company and specificly Hose Morrales (if he gave me his real name which I am not sure) to the Florida Attorney General's Office via their website, MyFloridaLegal.com, or by calling 1-866-9-NO-SCAM. To the Federal Trade Commission (FTC) at ReportFraud.ftc.gov and the Better Business Bureau (BBB) at BBB.org. If you were scammed by this or any other car rental you can take an action to report them!!!

Avoid this rental company. They are extremely dishonest about their pricing. They force you to purchase insurance, which is not disclosed on their website. To make matters worse, the insurance they require isn’t even primary coverage — it’s just additional insurance on top of the policy you already have. When I questioned this, the employee was rude and dismissive instead of offering any explanation.

The car itself was also in terrible condition: it smelled like marijuana, shook badly above 55 mph, and the windshield wipers only smeared the water, making it dangerous to drive in the rain. Unlike other rental car companies at the airport, this one is offsite and far less transparent. Because of their dishonest practices, my rental ended up costing $120 more than what I paid at a different company just last month.

Save yourself the frustration and rent from a more reputable provider at the airport.

This car rental is a scam! Avoid it! They charge me 50 usd per day for his basic insurance coverage and I had no option. They do no accept other insurance so you have to pay what they charge you.

On March 2, 2025 my son sent me his plans to be married in Vancouver on July 25, 2025.

I began to plan the trip with my wife and daughter among other things by booking a car through Expedia on March 2, 2025 with Economy Rent a Car in Richmond, BC. The price was competitive and although the car rental agency was not located at the airport, I was assured I would be shuttled to the office where the vehicle would be picked up. A week before my flight in July, I contacted Economy Rent a Car and they again assured me that I could contact them from the airport and a shuttle would be sent to pick up my wife, my daughter and myself in a to bring us to the vehicle.

When we arrived at he airport and retrieved our luggage, I contacted Economy Rent A Car agency by phone as I was instructed. The agent from Economy Rent a Car began to ask questions about my booking and acted like they had no record of my reservation, After many pauses and “holds” in the conversation they finally admitted to locating my booking. She then said they could send a shuttle to pick us up but it would cost me an extra $300.

I was beside myself and repeated to the agent my process of booking the reservation and their service etc. and telling her that no mention of an extra fee for shuttle was ever mentioned to me. Alas this was to no avail. I realized that the original price of $538.07 for a week of car rental had been increased by $300. because of the additional cost of the shuttle service.

I decided to call Expedia for support. I wasn’t about to be scammed by the company for the extra fees. It was difficult to find a phone number for Expedia but when I did find it and called, the customer service agent told me that Expedia bore no responsibility for the car agency’s actions and there was nothing they could do about my dilemma.

Here we were in Vancouver airport in peak tourist season with no car rental. I called all the major car rental agencies and they were all out of vehicles. I finally was able to locate a small company near the airport called “Trust” and they provided me with a vehicle at a higher price but thank goodness we were able to obtain a vehicle.

I guess my bottom line is:

Why even use Expedia if they can’t support their “service” they helped facilitate
Economy Rent a Car agency took advantage of an off-season price agreement that was made in March to try and squeeze more money from a customer under false pretenses as they had me at an extreme disadvantage
You can imagine that this will be the last time I ever use either of Expedia or Economy Rent a Car “services” in the future

I rented a vehicle from Economy Rent a Car in Costa Rica with high expectations. Unfortunately, the experience was terrible.

After temporarily misplacing the car key, I immediately notified the company. Instead of assisting me, they demanded an outrageous $1,500 fee just to help, which I declined.

Without my consent, they then took the car — with all my personal belongings still inside — leaving me stranded without transportation. Their “24/7” customer service was unresponsive, and the only contact I received came from a private number, which raised doubts about legitimacy.

When I eventually recovered the key, Economy refused to return my belongings unless I delivered the key first — even requiring me to travel five hours to retrieve my possessions. This behavior is not only unethical but also violates the terms of our rental agreement.

I have filed complaints with Costa Rican consumer authorities and strongly advise others to avoid Economy Rent a Car.

Extremely disappointing experience. I booked through Booking.com for 211 CAD, but was charged 903.11 CAD by Economy Rent A Car with no clear explanation. I returned the car on time as per the contract, and after 45 days, my deposit still hasn’t been refunded. The company does not respond to calls or emails. Hidden fees and poor service — I would not recommend this company.

DO NOT USE! I have been waiting for a car for 2.5 hours, and still have not received my car. When I brought up my concerns, I was told "nobody cares." Please be advised NO BODY AT ECONOMY RENT A CAR, at least not the bald gentleman with a goetee on July 22, 2025 at 7:28 am.

Incorrect and Unsafe Car Seat Provision.
Economy Car Rentals Customer Service_ I have written to them formally to raise a serious concern regarding our recent rental experience booked through their service. We specifically booked two car seats suitable for children up to 6 years old. However_ upon arrival at the rental provider (Wheego)_ we were shocked to discover that only one car seat was available_ and it was only suitable for a child up to 4 years old. Wheego staff informed us that this was all they had been instructed to provide based on the details received from Economy Car Rentals. This was not only extremely frustrating and inconvenient after a long journey_ but more importantly_ it was dangerous. Traveling with inappropriate or insufficient child restraints puts young passengers at serious risk_ and I am deeply concerned by the lack of responsibility and communication that led to this situation. We were left to urgently find alternative_ age-appropriate car seats for our children during our stay—something that should have been properly arranged in advance. This experience significantly impacted the start of our trip and could have had far worse consequences had we been involved in an accident.
A full review of your procedures for handling child seat bookings.
Outside of the car seat issue , the car was sufficient to meet our need it was clean and we had no issues while travelling . I would suggest the car parking ticket be included in the cost of the rental rather than asking customers to pay on exist from the car park both on arrival and departure .

We booked an SUV through Priceline with Economy Rent a Car at Charleston Airport for a family trip. It was the only company not located directly at the airport — a red flag we wish we’d noticed sooner. After waiting far too long for a sketchy shuttle, we were finally taken off-site to what can only be described as a run-down shack in the middle of nowhere. The building reeked of cigarette smoke and who knows what else.

When we got inside, not only did they not have the SUV we reserved for our family of four — they only had one car on the lot: a Chevy Malibu being hosed down on a dirt road. That was it. No apology, no options, no customer service — just a “take it or leave it” attitude. So we took the shuttle back to the airport and ended up going with a different company entirely. The entire ordeal wasted nearly two hours of our time and added unnecessary stress to the start of our vacation.

This company is a disgrace. Poorly run, totally unreliable, and should not be allowed to operate under the pretense of an airport rental car provider. Do yourself a favor and steer clear.

This place is a scam. I would stay away from priceline too as they direct your booking to this car rental without telling you until you paid. They up charge everything and all the hidden fees. They will ask proof of insurance coverage limit if you declined their coverage. Even if you can provide your proof of insurance they still charge you insurance fee for not buying their coverage.