Economy Rent a Car Anmeldelser 

The worst company out there do not rent from these people. At economy booking. Com. Our flight to our destination was canceled. We immediately called economy, bookings, the woman was extremely rude. She wouldn't even let us explain the situation. Basically, she said, too bad you will be considered a no show and you will lose your 400. And 50 plus dollars. I have traveled for over 40 years and never had this kind of experience with a company. Please, please do not book through economy bookings. It was and still is a horrible situation. They would not even consider giving us a voucher. Buyer beware.

Horrible customer service. Just rude employees. Located in the ghetto. Did not honor the insurance I purchased through Expedia, made me purchase their insurance for $200 and if I didn't then they hold your credit card for $1000. Car smelled like an old casino hotel room. Note: you need to take the tram to a bus to the ghetto to pick up your car.

This is not Economy Rental Standard
As a business owner and a frequent traveller, I have rented cars from Toronto Pearson Airport four times in 2026 alone. I have travelled extensively internationally, from India to Qatar and throughout North America, and I can honestly say that this Economy Rent A Car location is by far the absolute worst car rental experience I have ever had anywhere in the world.

What I experienced at this location was a complete failure of customer service, professionalism, communication, accountability, and basic standards.

From the beginning, there were unexpected and undisclosed charges that were not clearly communicated. The vehicle pickup process was unnecessarily delayed, and what made the situation even worse was the complete lack of concern for the fact that the delay was being caused by the rental company itself. Customers were left waiting, with little communication and seemingly no urgency from staff to resolve the situation.

The return process was no better. There were delays returning the vehicle as well, adding even more frustration to an already terrible experience. When a company causes delays that affect a customer's schedule, the least you should be able to expect is some level of communication, accountability, and consideration. That was completely lacking here.

What was perhaps most shocking was the atmosphere inside and outside the lobby. I watched disgruntled and agitated customers continuously come through the doors, and I listened to complaint after complaint. Customers were visibly frustrated, angry, and disappointed. Everyone seemed to be waiting. Everyone seemed to be upset. I genuinely did not see one pleased customer during my entire experience at this location.

That alone should be a massive red flag for management.

I usually enjoy being in Canada because I have consistently experienced polite, professional standards and quality customer service that are difficult to surpass anywhere else. I have travelled extensively, and Canada has generally given me an experience I am proud to associate with the country.

But I can honestly say that I have never been more disappointed on Canadian soil in my life.

If the rest of Canada operated the way this rental company operates, I would never be in Canada again. That is how incredibly poor this experience was.

As a business owner myself, I am absolutely flabbergasted that Economy Rent A Car would allow its franchise name to be associated with a location operating at such a low standard. When you attach your brand name to a business, you are also attaching your reputation to the way customers are treated. This location is doing serious damage to that reputation.

This is an absolute disgrace to Economy Rent A Car. It is a disgrace to customer service and, frankly, a disgrace to the standard of service I have come to expect in Canada.

Customers should not have to fight to get the service they paid for. They should not have to stand around waiting while a company shows little urgency and nonchalance about delays it has caused itself. They should not be surprised by charges that were not properly disclosed. And they certainly should not walk into a lobby where every other customer appears frustrated and angry.

I strongly recommend that Economy Rent A Car's corporate management investigate this location and seriously evaluate whether the operators are meeting the standards expected of a company carrying the Economy name.

Based on my experience, I would not recommend this location to anyone. There are far too many reputable rental companies available at Toronto Pearson Airport to put yourself through this level of frustration.

I booked with yourselves Economy rent a car
When I arrived at Lanseria to collect my vehicle I could not find Economy car rentals
I went to Blu car rentals and they said to me that I was booked with them I could not understand this as I had paid R854.45 deposit to a company who was not going to provide me with a car So then when I brought the car back I had to pay another R1465.00 to Blu car rentals So what I am saying to people beware of this company they do not provide you with a car but take your money and place you with another company been Blu car rentals for me this is a total scam and I could not understand why there is no company as Economy car hire to provide the car

SCAM ALERT

Extremely Poor Experience — Avoid This Rental Company

I booked a 7-seater rental car nearly a month in advance and planned my entire Toronto trip around this reservation. What happened at pickup was completely unacceptable:

* No proper shuttle information: When I arrived at the airport, there was no clear or proper information about where to catch the rental company’s shuttle. I ended up having to pay for an Uber just to reach their office.
* Huge and frustrating queue: When I finally reached the office, there was a massive line of frustrated customers. I waited approximately 1 hour and 30 minutes just to be served.
* They claimed I was “late”: After waiting in their line for 1.5 hours, the employee told me that I was supposedly 1 hour and 30 minutes late and that my reservation had been cancelled. I had to explain that I had literally been standing in THEIR office, in THEIR queue, waiting to be served.
* The vehicle I reserved was not available: I had specifically booked a 7-seater nearly a month in advance. I was then told the previous customer had not returned the vehicle.
* No replacement vehicle: The employee claimed they had approximately 1,100 vehicles, but somehow had not a single other 7-seater available for my reservation.
* My entire trip was affected: I had planned my hotels, activities, transportation and itinerary around having this vehicle. Because they could not honour a reservation made a month in advance, a significant portion of my trip had to be cancelled or changed. I ended up wasting money on travel, hotels and other arrangements.
* This appeared to be a much bigger problem: I personally witnessed approximately 7–8 customers ahead of me being turned away because the company did not have vehicles available. Other customers who had already paid were reportedly being asked to wait anywhere from 45 minutes to 2 hours.
* Poor customer service: The employee who dealt with me, Farouk, showed very little understanding of the situation and, in my opinion, demonstrated a complete lack of customer-service skills. Regardless of whether he was simply following company procedures, customers should not have to argue with an employee to get a company to honour a reservation.

The bigger question is: How does a company accept bookings a month in advance, take customers’ money and allow them to plan their entire trip around those reservations when it cannot actually guarantee the vehicles?

This was not a minor inconvenience. It seriously disrupted my trip and caused me financial loss and wasted time.

I strongly recommend thinking twice before booking with this company. If your travel plans depend on having a vehicle when promised, I would personally choose a more reliable rental company. Your vacation time is too valuable to spend hours standing in a queue only to be told that the vehicle you reserved doesn’t exist.

⚠️ WARNING — THINK TWICE BEFORE RENTING FROM ECONOMY IN MIAMI ⚠️

⭐ 1 STAR — AND ONLY BECAUSE I CAN’T GIVE ZERO.

This was one of the worst rental car experiences I have ever had. I had TWO separate vehicle reservations with Economy near Miami Airport, and the experience was disappointing from the moment we arrived.

What really frustrated me was the number of additional fees and restrictions. They charge you just to enter the rental facility, try to charge you for their insurance even when you already have your own full-coverage auto insurance, and they do not allow you to use your own EZ-Pass or Florida SunPass. Instead, you are required to use their system and pay their fees.

At that point, the advertised rental price can be very misleading because the final cost can end up being much higher than expected.

And here is the most frustrating part: I HAD ALREADY HAD A TERRIBLE EXPERIENCE WITH ECONOMY AT THIS SAME LOCATION SEVERAL YEARS AGO. After that experience, I promised myself I would never rent from them again.

Unfortunately, this time I booked my flights, hotel, and rental cars through Priceline, and I did not realize the cars were with Economy until it was time to pick them up. If I had known in advance, I would have chosen another rental company.

My advice to other travelers: DO NOT LOOK ONLY AT THE LOW ADVERTISED PRICE. Read every single condition carefully and make sure you understand all the additional fees, insurance requirements, toll policies, and other charges before you arrive.

After having two bad experiences with this company years apart, my conclusion is simple:

🚨 ECONOMY RENT A CAR — NEVER AGAIN.

I would rather pay more with another rental company than go through this experience again. I do NOT recommend Economy Rent A Car in Miami.

AVOID AVOID AVOID
I made it clear from the beginning that I was not purchasing the LDW (Loss Damage Waiver), additional insurance, or the $35 after-hours Sunday drop-off option. Note they let me book a car through 8:30 PM drop off but would charge extra, so I suggested returning when they close... See the rest.

The employee then asked to see my auto insurance declarations page. I’m an insurance agent, so I pulled it up immediately. A few seconds later, he told me they could not rent me the car because my declarations page did not specifically show “loss of use” coverage.

That explanation made no sense. A standard auto declarations page does not normally itemize coverage that way. It felt like the real issue was that I had booked a very inexpensive car — around $15 per day — and once I declined the add-ons, they were looking for a reason not to release the vehicle unless I purchased something extra.

Rather than argue, I ordered an Uber, went to Fox, paid a little more, and had a much better experience.

Based on my experience, I would be extremely cautious about booking here if the advertised low rate is what attracted you. Ask in advance exactly what insurance documentation they require and whether they will honor the reservation if you decline every optional add-on.

For management: the employee who handled the transaction was easily identifiable by a prominent facial mole with several hairs growing from it.

Further I didn't find it comfortable that he had my credit card but as a scam artist he now had my information so I reordered a new credit card.

This company still money from credit cards accounts. Please do not use this company.

I would avoid at all costs. They seem cheap but despite assuring me that I was fully insured with a $250 excess and them confirming the car was returned without issues they took over $1000 from my account without explanation! Their “customer services” will not engage. From other reviews this appears to be how they operate. Avoid!

Rented the car, could barely understand a word they were saying. Returned the car. A few months later, we received a $1,400 bill for minor paint splatter on the front wheel well. The breakdown had them replacing a corner panel and front fender, which I am sure did not happen. We, of course, are disputing this. Do not trust them.

Fui enganada e roubada! Cuidado!!?
Não recomendo! Estava dentro da loja de Fort Lauderdale, fui orientada a reservar pelo site que o preço era menor. Quando fui retirar o veículo queriam me cobrar seguro extra e + $60 por dia pq eu não tinha habilitação americana.
Pedi o cancelamento na hora e o reembolso que estou esperando até hoje. Me garantiram o reembolso em 2 dias. Estou há 10 dias esperando e disseram que não vão me reembolsar em função de no show. Acontece que eu reservei no site e cancelei 2 minutos depois com um atendente que me garantiu a devolução e o cancelamento. isso tudo dentro da loja.
Não recomendo!!!

Absolutely terrible company. Cunningly located far away from the airport so they can hamstring you with hidden fees and be absolutely unable to cancel or refund you when you refuse to proceed.

Dishonest practices and fraudulent charges. Use a reputable company like Alamo. This company has 1.5 star rating on Yelp because of their deceptive practices. Google "Economy Rent A Car Costa Rica fraud" before losing money to these scam artists. Alejandro Carvajal is the criminal conman who ripped me off. Beware! Stay Away!

Economy Rent a car is a solid rip off. They will charge for insurance after insurance after insurance after you decline it and charge your card without your approval AND not reimburse you for it.
This includes after you have paid through Travelocity.
I’m warning you, don’t do business with them.
I’m also reporting them to the better business bureau.

I was dubious about Economy because of their lower rating, but found them to be professional and efficient. I wasn't told of the $15/day toll charge (you can decline and stay off the toll roads, but they're everywhere). So if you add the $15/day to the rental rate and still have a good price, you're good to go! I liked having the shuttle to offsite so I didn't have to manage that crazy MCO traffic in a rental car - just saying! Their site is only a mile or so away and easily accessed to get away and to return the car. The manager at the desk was thorough and patient. The car was nice - Nissan Kicks - and fairly new, very clean. Return was as simple - pull up, leave the keys, and they confirm the final check-out within an hour or two. I plan to use them again soon when returning to Orlando.

Horrific !
I have rented from Economy in other cities and never a problem . Do not rent from LAX !
They were completely rude . Charges me $25 a day liability insurance . The car was in terrible shape . Dented , huge scratches . I rented the car from 4pm - 4pm . I get to the office and they told me my reservation was 4pm - 9am and I couldn’t change it . These people should not be allowed to run a business. It’s an absolute Scam

Terrible! La peor experiencia me rentaron un carro con la batería dañada que me dejó tirada en mitad de la autopista, aún así llamé a solicitar ayuda y nunca fueron a recatarme, me tocó llegar a la oficina de ellos me dieron otro carro y también le pasó lo mismo.
Terrible pésima atención

I booked this rental through Priceline because it appeared to be a great deal at approximately $145. Unfortunately, the final experience was far different from what was advertised.

First, I was required to take a shuttle bus from the airport to an off-site rental location. While I understand some discount rental companies operate off airport property, this added time and inconvenience was not clearly emphasized during the booking process.

At pickup, I was presented with electronic signatures and directed where to sign. Significant charges and policies were not clearly explained before I left with the vehicle.

One of the biggest surprises was the deposit requirement. Because I declined the rental company’s insurance products, a hold of up to $1,000 was placed on my credit card. In my experience, rental car deposits are typically much lower. The process created significant pressure to purchase additional insurance coverage.

Several hours after leaving the facility, I learned that declining the toll program could result in a $20 administrative fee plus toll charges. This was not disclosed to me during the rental process. Had I known this beforehand, I would have made a different decision.

Trying to avoid additional fees, I purchased a SunPass at CVS, only to discover that using it with this rental vehicle was not straightforward and created even more confusion and frustration.

The vehicle itself was a 2023 Chrysler Pacifica with more than 69,000 miles. It shook while driving and displayed a persistent “Service Shifter” warning. The gear indicator was not functioning properly, making it difficult to determine what gear the vehicle was in.

What started as a $145 Priceline deal ended up costing approximately $230 immediately, plus potential toll charges and administrative fees that can reach $100. By the time everything is added together, this “deal” can easily approach $400.

Consumers looking at the advertised price should understand that the actual cost may be dramatically different from what initially appears online.

I chose this rental expecting value and transparency. Instead, I encountered unexpected fees, a large credit card hold, an off-airport shuttle, and a vehicle that appeared to need service.

I would not rent from this location again and would encourage Priceline to provide much clearer disclosure of the true cost of renting from this provider.

This was the worst experience rental service ever. Departure was so inconvenient to Airport waited one hour for a van The car’s condition was about a 5

Sketchy company. After realizing there was multiple additional charges increasing my rental cost by over 50% (including 17% management fee, licensing fee, etc). I asked to cancel the contract. That’s before I even pickup the car but after signing the contract. They then charge me a $50 cancellation fee. Total scam. The guy insisted I didn’t see the extra charges because I book through 3rd party, which is not true. I booked via their website, that never delivers an email or any confirmation! Felt powerless. Horrible experience.