Economy Rent a Car Anmeldelser 

This was by far the worse place I've ever attempted to get a car rental from..Kimberly was the representative and she had a bad attitude , not helpful at all and very disrespectful. I hope this place shuts down soon.Even with that lil witch seeing my declaration for car insurance she still was trying to make it mandatory for me to purchase their insurance when it wasnt necessary with a 1000 dollar deposit which is ridiculous. I went over to budget car rental and there was no issues at all.Economy is def the bottom of the barrel. I'd give them zero stars if i could..not recommended AT ALL. This was at the Lax location .

They are crooks, I have rented a car through Priceline and prepaid for the rental plus I bought full insurance when I came to rent they said the insurance I bought doesn’t cover because my license is from Canada, so they forced me to buy a waver for 20.00 a day for 7 days I decided not to keep the car since it had lots of dents and I was afraid that they will attribute it to me so I took it back 12 hours later, they would not credit me for the retal nor the insurance I wonder how come Priceline is selling their rental and showing good reviews they should be banned

Economy rental......what a joke. I had a reservation. My flight was delayed 2 times. I made sure to call economy and communicate that I was running late. They assured me that my car would be held for 6 hours from the pick up time. I get the shuttle from the airport in Orlando. 30 min to the rental place. I go in and expect it to go smoothly. Yeah right!.... there were no cars left!!! I was so frustrated. I had a reservation and was promised the car. I had my booked hotel 30 min away. I had to take a lyft to get there. Meanwhile the rep at economy made sure to tell me they don't reimburse for lyft or Uber rides. Unbelievable!!!
It is a SCAM OF A company. DO NOT GO THRU ECONOMY!!

DO NOT RENT from Economy Rent a Car aka: America Car Rental in Los Cabos!!!! Staff is super slow to check you out and they force you to buy an insurance policy even when you tell them you bought online on Expedia. They say that is only collision and does not cover comprehensive and theft, not true. I read over my policy, it did cover everything and I told the lady. She kept stating only covers collision and does not cover the other. Asked if I declined to buy this, she said I couldn’t rent the car so I was forced to buy it. Scammers!!! Also car was not what I expected and they made me put a $3000 deposit on a credit card which I did get back when I returned the car.

I find your website not user friendly.Struggling to make a booking at first because the amount that was originally quoted was not the same as the quote that you sent to my email later one , reminding me that I have not make a payment yet.I decided not to take the GPS any more and again another amount was sent to my phone for authentic approval on my banking app.According to you my booking would have been sent to my email address but as up till now I havent received anything ,except a request to make a payment for the firts quote with a GPS. Although the payment reflect on my banking app I am not sure if I have any proof of payment .The request number was given on the booking but it did not allow me to print it.Now I can not find the specific request number on your system .Instead it wants me to do a new booking.

Having a toll charge issue, I cannot get a response from management. Called CALL CENTER twice, still waiting on response. Was misinformed by sales rep at Orlando rental site, said I COULD pay cash, ( I had my ILLINOIS toll pass with, he said I couldn’t use) also charged a spur of the moment $20 toll deposit. Went through (2). .85 cent tolls, NOT manned, had cash to pay, I’m being charged $20 ADMINSTRATIVE fee for that. Feeling penalized. Not much, but done to EVERY rental, that’s big $$$$$.

I prepaid for a rental car connected to my flight. The flight was canceled due to the snow storm. I asked for a refund and was told prepaid reservation was not eligible. They would only give me a partial, not even half, refund which they claimed was a courtesy.

Expedia blatantly advertised unlimited miles, yet when I arrived, I was slapped with a 100-mile limit just because I’m local. This was misleading and feels like a bait-and-switch. I wasted nearly $100 on a booking I couldn’t even use. Expedia and this rental company need to stop hiding behind fine print and be upfront with their paying customers. I’m extremely disappointed and won’t trust their “unlimited” claims again.

100% READ THIS. THIS IS NOT THE US ECONOMY RENTAL CAR WITH THE GREEN SIGN. THIS IS THE ECONOMY RENTAL CAR FROM COSTA RICA WITH THE RED SIGN WHICH IS A BUNCH OF SCAMMERS THAT TRY TO GET YOU THROUGH CROOK OR THROUGH HOOK TO BUY THEIR EXTRA INSURANCE. THE EXTRA INSURANCE IS REQUIRED IN COSTA RICA AND YOU HAVE IT ON YOUR CREDIT CARD. WHEN I BOOKED THEM THROUGH BOOKING.COM, I DIDN’T NOTICE THAT THIS WAS THE COSTA RICA COMPANY AND THEN THEY TRIED SCAMMY STUFF AGAIN. I SAID NO TO ALL THE INSURANCE BECAUSE I HAD IT ON MY CREDIT CARD AND THEN THE GUY LIED TO ME OUTRIGHT AND TOLD ME IT WAS 187$ FOR SUNPASS TOLL ROAD FEES FOR THE WEEK AND WHATEVER I DIDN’T USE WOULD GET DROPPED OFF I DIDN’T GET A CHANCE TO READ THE INVOICE OR THE DOCUMENTS. I JUST WAS TOLD SIGN SIGN SIGN AND AT THE END IT WASN’T FOR THE SUNPASS, IT WAS FOR THE EXTRA INSURANCE THAT I HAD KEPT SAYING I DIDN’T WANT AND HE KNEW I DIDN’T NEED BECAUSE I HAD BOOKED WITH MY CREDIT CARD.

GREEN MEANS GO. THAT IS THE US COMPANY WITH THE GREEN SIGN

RED MEANS STOP THAT IS THE COSTA RICA COMPANY WITH THE RED SIGN

ONE IS LEGITIMATE ONE IS A SCAMMER.

DO NOT USE THIS COMPANY AT ORLANDO AIRPORT

SCAMMERS Donot not rent from them Scammers

they do not tell you upfront that they are offsite and you do not get an opportunity to cancel. They even work with the bank so you are not refunded.
SCAMMERS SCAMMERS SCAMMERS

SCAM!!!!Beware of this place, originally my rental was priced at $143.00. Upon checking in at the front desk there was an additional $150.00 added for tolls. When it came to the insurance, I stated I was going to use my insurance policy (NJ) due to the fact I have full coverage. Upon doing so, the customer service rep (btw who was extremely rude), stated my full coverage policy didn’t include “Loss of Use” insurance, and stated I should contact my insurance provider to see if they can add that specific insurance. I then contacted my insurance company who I placed on speaker, advised the Economy Rent a Car service rep, the insurance did not apply or exist in the state of NJ, and that it is included in the FULL COVERAGE policy I have.

The service rep then stated in order to rent the vehicle, it would be an additional $350.00 dollars, which is the cost of their insurance plan. So the grand total would have exceeded close to $650.00 dollars, and just for reference when I booked the rental car, it was $143.00 dollars through Expedia.

I then questioned the customer service rep stating, “What do you do when you have renters specifically possessing a NJ license and NJ Insurance Policy”. The customer service rep replied, “Then they would have to pay the insurance fee”…… So to anyone who sees this, especially if your visiting from New Jersey or any other state that doesn’t have “Loss of Use” coverage specifically listed, even though you have Full Coverage, you while be forced to pay the additional $250.00-350.00 dollar insurance fee. Again, they hook and reel you in with the initial price/cost, due to its affordability which is designed to make you feel and think you have an amazing deal. However, you’ll be completely disappointed when you arrive at the front desk, and they try to SHAFT YOU WITH NO VASELINE with the additional costs, leaving you standing there confused cause they just hit you over the head with all the secret add ons.

After all that was said and done, I asked the service rep I wanted to cancel the rental, to which she stated I had to contact Expedia to cancel it. I contacted Expedia who stated due to the circumstances, they were not able to cancel it on their end, and transferred me back to Economy. I went back and forth approximately 3 times, just to find out that since we didn’t pre-pay for the vehicle there was no charge for cancellation, but the customer service rep at the desk was too preoccupied playing on her I Phone, to tell us. She also didn’t have a care in the world about helping the customers.

BTW, they close at 10pm, so if you have a late arriving flight, you might want to rent from an another company specifically located within the airport, so you don’t get stranded without a vehicle at night. Also, you will not be notified they close at 10pm, if you book with a 3rd party vendor aka Expedia, Priceline, Kayak, GOVX etc.

The experience was so bad, I decided to pay a little extra, and book a rental vehicle with a big box company instead just to avoid the headache.

Stay away, and don’t get scammed, don’t waste your time, energy, and money, and just pay a tad bit more with a major company like Budget, Hertz, Avis, etc…..which are all located within the MIA car rental station connected to the airport, and to which I had previously had great experiences with, with a streamlined, no nonsense, and surprise costs.

This company really needs to revamp its policies, and to retrain its customer service representatives. All in all this place is complete GARBAGE, so again I know I said it a million times but STAY AWAY!!!!! Don’t let the positive reviews fool you cause they are probably fake, because it doesn’t take a rocket scientist to figure out that you’re being screwed. All they want to do is upsell you, and they probably call you an idiot because you fell for their scheme.

I would give this place - Negative stars if I could, 1 star in my opinion was way too generous.

Last but not least, before you decide to rent or while your walking into the office, go listen to Ice Cube’s song “NO VASELINE” so you have an idea what your about to get yourself into.

I had a very poor experience with this car rental company (also known as JET Car Rental). I booked through Expedia, where the listing showed Ford Explorer or similar for a total of $41, which seemed like a great deal. Unfortunately, it turned out to be extremely misleading.
Here are the issues I faced:

1) Unhelpful and rude customer service:
When my stay in Mississauga was extended by one day, I called to ask about extending the rental or adding one more day. The lady on the phone did not even listen to my request and immediately said they cannot help with Expedia bookings. A reasonable customer service agent would at least explain alternatives or options.

2)Very poor pickup and drop-off experience:
Pickup was supposed to be from the airport departure gate since their location is about 3 km away. It took 1.5 hours and three follow-up calls before I was picked up. For drop-off, no shuttle was provided, and I had to pay for an Uber myself to return to the airport.

3) Massive price increase and hidden charges:
The final charge went up to $268, compared to the originally advertised $41. This is extremely deceptive. While I was there, I noticed other customers arguing with staff over similar unexpected charges.

4) Wrong vehicle provided:
Instead of a Ford Explorer or similar, I was given a Nissan Sentra (manual transmission). After protesting, they agreed to provide a Hyundai Kona, but only if I waited another 3 hours or came back later to pick it up.

5) Unauthorized toll charge:
For $5 in toll charges, they charged my credit card $74.67 without my consent, which is unacceptable.

Overall:
This company is very difficult to deal with, has numerous hidden charges, misleading pricing, poor customer service, and unprofessional operations. Booking with them will likely lead to frustration and regret. I strongly recommend staying away.
Expedia Booking Reference: PEXPA130630E

A pity that we didn’t read the reviews before renting with Economy rent a car.
By mistake ( a ten minute drive from Orlando International) we landed up at their counter.
When we were asked by a very pleasant guy named Jamie, what were the terms that we were offered for a big car from December 14-19 from the other rental company that we had originally booked with through Booking, we said $250.
He offered us the same size car for $290. Since we were exhausted after arriving from New York, we agreed despite the $40 difference.
We also asked for a 18:30 return since our flight was scheduled for 21:00 back to New York.
He agreed.
Our return flight was delayed by an hour and we returned the car an hour and a half late.
For this one and a half hour, we were charged $250!!!!
We asked the person at the return to please call the manager.
He called someone called Ramirez who refused to give us or even accept a partial amount of the fine for the one and a half hour delay.
I wrote to Customer Service and they also refused to refund me the $250 minus a one and a half hour penalty, (perhaps considering a $20 fine would also be acceptable .)
I had no choice but to pay because otherwise we would have missed our flight to New York.
In any case, keep away from this company Economy Rent a Car!
They are extremely corrupt !!!

NEVER RENT FROM THEM! It is a terrible experience. Stick with a reputable rental company. Not only do they take over 2 hours to rent a car and the customer service is awful. They DO NOT take third party rental coverage and make you take theirs. Not only do they charge you 2k as a hold on your card they overcharge and still waiting 17 calls later for the refund back. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! RUN- Pay more somewhere else! CREDIT CARD DISPUTE IN MOTION

La verdad no entiendo tantas reseñas negativas, porque mi experiencia fue excelente. Como mexicano conozco las leyes y ya sabía del seguro obligatorio de daños a terceros, y viajando por todo México, incluyendo los lugares más emblemáticos de Oaxaca, puedo decir que la atención que recibí hizo toda la diferencia. El vehículo con Economy me fue de mucha ayuda y, sobre todo, la atención personalizada de Marilyn fue increíble: mi vuelo llegó antes de lo previsto y ella me recibió sin costo extra, además, cuando mi vuelo de regreso a CDMX se retrasó, pudieron extender mi reserva manteniendo el precio original. De verdad estoy muy agradecido, estos chicos trabajan duro para brindar una experiencia de primera, algo que no he vivido en ninguna otra compañía en México.

Economy Rent a Car is a scam. They force you to buy their insurance at triple the insurance rates even when you show them you have a prepaid insurance policy on Expedia. Beware!

I contacted Economy Rent a Car before booking because I wanted to review the rental agreement. Many optional services are described as valid only “as long as the renter complies with the rental agreement,” yet the agreement itself is not available on the website.

When I emailed customer support asking where I could find the rental agreement, I was told to provide a confirmation number. I explained that I didn’t have one yet because I wanted to understand the terms before paying. Despite this, they did not provide the rental agreement or answer the question.

This creates a frustrating and concerning situation: customers are expected to agree to terms they are not allowed to read in advance. Transparency around contracts is a basic requirement for trust, especially in car rentals where disputes are common.

Based on this interaction, I chose not to proceed with the booking. I would advise others to be cautious and ensure they fully understand all terms before committing.

This company is a complete scam operation. The first red flag is the fact that their rental location in San Diego is half mile away from all the main car rental terminal. This isolates their customers from switching to another rental agency when things go awry. When I arrived there was a long line of customers and only one agent at the counter. Hidden in the fine print of the Expedia website Economy states that your reservation is cancelled within a two hour window. By having one agent and many customers in line caused everyone to miss their two hour window. All of us had our reservations cancelled and they keep your full payment! I kid you not, there were five parties including me who had our reservations cancelled and our credit cards charged. I disputed this charge with Visa but they sided with Economy and refused to give me a refund. Stay away from renting from this company!! They will defraud you.

So we rented a vehicle from the Orlando location and go through the process and they requested a $1000 deposit, which is absurd. Then it was of you don't want to leave a deposit, then it'll be (i think it was) $197.00 and they keep that. First red flag... Then we were told to get the sun pass and put out POV plate on it if we didn't want to be charged the $20 per toll charge of we happened to go through a toll. So we did get the Sun Pass and spoke to an agent and she told us it was illegal to get a pass with a different plate when the rental already had a toll account, but we did it anyhow. We returned the vehicle and explained to the young lady what transpired and she told us that it would still be a 50/50 chance that the rental company would still charge us for the $20 toll fees. Needless to say they have charged my card $60 as of today. Do not rent from this company, they will find any way to rip you off.

We booked two vehicles through booking.com we were travelling from Canada and have ALWAYS been allowed to use our own liability insurance from our own insurance agency. The company made changes to their website after our booking which disallowed the use of this insurance. No manager to speak to, either take the cars and pay almost the cost of the rental in their insurance premium or walk away and pay a fee for cancelling the booking. Absolute scam. Do not rent from this company.