Dutch Expat Shop Anmeldelser 

Vorige orders met Dutchexpat Shop steeds perfect verlopen. Dit keer door problemen met het internet ging de betaling eerst niet door op 12 oktober 2023. Contact met de customerservice beloofde alles op orde te stellen wanneer de order betaald was. Mijn Belgische bank deed een SEPA overschrijving naar het RABO nr op 16 october, maar sindsdien gebeurt er niets meer met mijn order, nog steeds "in afwachting", en customer service antwoordt niet meer op mijn e-mails. Wanneer lost Dutchexpat Shop dit op? 7/11/2023

Company shipped parcel, did not inform me that a big part of the order had not been included. Received email just before delivery of parcel with restitution of the cost of 10 X Japanse Bolletjes. Dutch Expat claimed they were not available, so I called AH in their town, and was informed the product has been on their shelves during the past weeks. Of course the shipping costs included the shipment of these goods.
Will never deal with this company again.

Eind Juni een bestelling gedaan. Op 24 augustus nog steeds niets ontvangen. Paar keer gemaild met het bedrijf en soms wel en soms geen antwoord. Nu zou het door de douane tegengehoudene worden maar door de verzender wordt geen actie ondernomen en ik moet het zelf maar uitzoeken. Gelukkig via creditcard betaald en daar ga ik het ook terug claimen. Eens maar nooit meer

Awful awful awful company. My package didn’t arrive, they told me to liaise with FedEx which I did. FedEx agreed parcel was lost and they will cover the cost but Dutch expat shop need to file a claim. I’ve had no luck contacting them to open this claim so I can get a refund. I’ve tried Instagram, email and twitter to speak to them with no luck. Thankfully I paid via PayPal and opened a case, provided all the evidence and got my refund. Never again would I shop here

I used to order from them 6 years ago for my first son's formula, and although shipping was lengthy it always arrived to me in Florida. The past 2 orders from them in December 22 and April 23 have been terrible. They sent me old hipp formula that doesn't have the updated methylated ingredients, after assuring me they had it in stock the first time. The second time I got shorted on my order about 8 boxes of formula with no correspondence or refund. They sent another shipment out with another few boxes but I was still 2 boxes short. After about 4 emails and 3 months I was refunded for the formula. But I paid extra shipping and am dealing with extra foreign transaction fees now and it's just not worth it. They got too big and can't scale their business well. They have created a bad name for themselves because of this.

Order hasn’t been received since one month, they don’t get back to you or reply to you. Don’t order from here I spent lots of money. Order was meant to arrive 30 OF JUNE.

Purchased 40+ items from here after previously purchasing with no problems.

This time there was an unexpected duties charge which is normally dealt with by the seller.
I contacted dutchexpat to have the item returned back to them as I was not willing to pay the surcharge but never received a response. As a result fedex shipped the item to me and I still can't get in contact with dutch expat.

Terrible service and communication. Would definitely suggest steering clear! They attract with low prices but then charge on top afterwards.

If you are purchasing bulk items make sure to contact them first because there is no information regarding this on their site.

Appalling service. Incorrect items were delivered. Three Emails over 10 days to “Customer Service” are unanswered (despite claim on website that they will be answered within 24 hours) There is no other way to contact the company.
I have used them before and they were fine, but this time they were truly awful. Avoid

Supersnelle levering naar Spanje, en de manier waarop alles was verpakt was zeer profesioneel gedaan, dikke pluim!

Zondag besteld, vrijdag afgeleverd in ZW Frankrijk.
Alles aanwezig en perfect verpakt.
Zeer tevreden klant!

Factuur #121925 voor Bestelling #100284983
Bij mijn bestelling ontbreekt 2x Samasaya Ketjap kruidenpasta !!!!!!
Gaarne deze svp nog naar mij opsturen.
Mvr
Roel lensen
06-

De snelste manier om je geld kwijt te raken is bestellen bij Dutch Expat Shop.
Ik heb op 24 april 2023 een item besteld, (bestelling #100281363 ) en heb nu 2 maand later niets ontvangen. Na 2 keer gemaild te hebben met de "customer-service?", ook daar geen reactie van ontvangen. Eerste en laatste keer dat ik me door jullie laat bedriegen.
L. Schoonbaert.

Crappy service. Ordered baby formula in Munich, supposed to get it in 3 days but didn’t arrive even in 6 days.

Customer service doesn’t even have a phone number.

Don't use this website. Totally garbage.

Ordered items over one month ago. Payment taken before I was told that nearly half of the order was out of stock. I received a credit memo for the refund but so far no refund and only one short reply to my many messages saying that I should check my card as refunds can take a few days.

It has been over a month and I want my money back!!!

I ordered four bottles of Silan fabric softener. While I did receive four bottles, it was not the bottles that I had ordered.

I have tried contacting their customer service email for over two weeks, with zero response. I do not recommend ordering from a company who will not respond to customers, and will not make any efforts to correct their errors.

Ik deed precies één week geleden een bestelling en betaalde de duurste verzendoptie omdat ik die dan de eerstvolgende werkdag zou ontvangen. Ik heb nog steeds niets ontvangen, een héle week later. Herhaalde keren stuurde ik berichten, sprak ik voicemails in die nooit werden beantwoord. Iemand aan de lijn krijgen lukt sowieso nooit!!!! Een paar dagen geleden kreeg ik wel een antwoord op mijn klacht per mail. Het antwoord was: uw pakje is al geleverd!??? Later werd toegegeven dat dit een vergissing was maar ondertussen heb ik dus nog steeds geen pakje en ik vertrek morgen naar een andere bestemming. Nodeloos te zeggen dat ik hier ondertussen wel erg boos om ben, want ik ben bijna zeker dat ik hier morgen zónder pakje vertrek. Thanks for nothing dus, letterlijk, DutchExpatShop!

I naively ordered from the Dutch Expat Shop recently. Only after realizing that they have zero interest in customer satisfaction did I research them online.

In just a few minutes, I counted ONE HUNDRED AND FIFTY-SIX (156) ‘ONE-STAR’ REVIEWS on various sites.

One more from me won’t make much difference so I feel compelled to do something more for innocent consumers.

I suggest that each of us files a complaint with the Netherlands Better Business Bureau, as well as The Dutch Foundation for Consumer Complaints.

And most importantly, SHOP ELSEWHERE.
Clearly, these people have no integrity and we should not be endorsing or perpetuating their blatant dishonesty.

Referring to your response: We had many conversations about this issue and you know full well the product issues with the outsourced version. I actually DID return the order to you at a cost of 87.05 USD AND YOU REFUSED THE PACKAGE. It was returned to me yesterday. Stop lying to the public!

ordered pickled chili, never received the goods
ordered for about 250 euros
they won't fix anything
DHL should talk to Dutch Expat Shop Due to problems with the goods but still Dutch Expat Shop won't fix anything Now I have lost 250 euros
tracking no longer works.
I have done a lot of shopping on the internet and others shops have always sorted things out but not Dutch Expat Shop

Binnen 2 werkdagen zou pakket ontvangen worden. Mail gestuurd wanneer pakket zou aankomen. Helaas zag ik hun bericht laat omdat het in de spam terecht kwam. Weer een mail gestuurd omdat het al 3 dagen voorbij was en ik nog steeds niets ontvangen had. Na de 3e mail krijg ik antwoord dat bestelde producten uit collectie was. Vraag me af waarom je überhaupt deze producten op je site plaatst. Gelukkig werd de volgende dag meteen mijn geld teruggestort. Waarom moet de klant zelf achteraan gaan. Merken ze zelf niet dat er niets is verzonden. En dan adverteren dat het binnen 2 dagen producten ontvangen wordt. Op de 4e dag pas reactie gehad na 3 mails. En ze zijn ook heel prijzig. Verzendkosten ook erg veel.

Ordered some beers, cans and bottles. Was very well packaged! Shipping was quick as well, will definitely be ordering from them again.