Dell Anmeldelser 

i would like to say this so when you go to sites like this you see that people have listed there negative experiences such as repair issues and issues with customer care but a Dell Representative brought to my attention that Dell does over 20k work orders a day and 1000 of services daily and only a small amount out of the maybe 50k services done there are going to be issues around the world small number if you ask me but the good thing is Dell is pretty good about fixing issues or coming to a resolution it just takes time. but they will get it done. i have had a issues it takes alot of time but just being patient and calling the Technical Support Department and speaking to a knowledgeable Rep will be your best option

Dell Precision 7780 (i9) — “High Performance” in Name Only

The Dell Precision 7780 with an i9 processor is marketed as a premium, high-performance workstation. In reality, it is one of the most frustrating and unreliable laptops I’ve ever used.

Despite the supposedly top-tier specifications, day-to-day performance is abysmal. The system lags constantly, even during basic tasks that should be effortless for a machine in this price bracket. Opening and reading a pdf is literally like trawling through treacle.
Simple actions are met with delays, freezing, and a general sense that the laptop is perpetually struggling to keep up with itself.

Responsiveness is a joke. Inputs are ignored, applications hang without warning, and the system regularly becomes completely unresponsive, forcing hard restarts. For a device sold to professionals who rely on stability, this is unacceptable.

Worse still, the machine is plagued by frequent blue screen crashes, often with no clear trigger. These crashes interrupt work, risk data loss, and destroy any confidence in the system’s reliability. A “Precision” workstation should not feel like a beta test.

Thermal performance is equally disastrous. The laptop overheats aggressively, with fans screaming under even moderate workloads, while performance paradoxically degrades rather than improves. The heat output is uncomfortable and suggests serious thermal design flaws, especially baffling given the chassis size.

To make matters worse, this laptop is only four months old and over £4,800 new and has already required a service repair call within the first two weeks of purchase. A brand-new, premium workstation should not need repairs almost immediately. This alone speaks volumes about build quality and quality control.

In short, the Dell Precision 7780 i9 fails at the very thing it is designed for: dependable, high-performance professional computing. It is slow, unstable, unresponsive, crash-prone, and thermally incompetent. At its premium price point, this level of performance is not just disappointing—it’s indefensible.

Avoid if you value your time, your work, and your sanity.

Absolutely terrible, purchased a laptop and upon attempting to replace battery they have repeatedly sent out the wrong battery, and then when I have phoned them multiple times they have been absolutely useless.

I have since been in the dell website and found the correct battery and had greater success after banging my head against the wall with rude dell employees on the phone, not to mention the shoddy signal that has resulted in the call dropping many times or unable to even communicate clearly.

Fob this rubbish company off, they are useless once they get your money from you.

Dell have kept changing delivery date…. Now after Xmas! Ordered in Black Friday deal.!!!! But Dell are still selling the same spec PC new with a few days delivery !!!! Dodgy As! The AI assistant is designed to get you to give up…. If that’s the best they can do… perhaps I should have gone Lenovo….the Dell AI assistant offers NO REAL assistance is brilliantly STUPID. I think that’s by design! As an Ex-loyal Dell user I forgave them their issues with convoluted ordering before but no customer service and poor supply chains… Dell this is probably my last purchase off you… You just seem too broken to bother with!

Item was available when I placed order, then Dell a week later sent a change of delivery date! Shocking! as Dell are still selling the same spec PC new with with a better delivery than what I’m getting! !!!!! What a rip off !!!! It seems strange you can get the same spec PC now, not on a Black Friday deal price almost right away! But a Black Friday order is delayed until after Xmas… that STINKS! And for a Tech company the AI assistant is brilliantly STUPID. You have been warned! Shame I was a loyal customer…

Unbelievably horrible experience. I ordered a laptop that arrived in a damaged box (likely the courier’s fault, not Dell’s). The courier suggested I reject the order, which I did. Unfortunately, Dell refused to accept the return and the laptop was redelivered to me twice. It took at least ten phone calls and multiple email exchanges to resolve the issue. Customer support was useless, repeating phrases such as “do not worry” and “rest assured” while nothing was actually done. I finally received my refund after two weeks and (foolishly) ordered another laptop.

On 29 November I placed a new order, with an estimated delivery date of 8 December. On the 8th, the date changed to the 9th, so I took a day off work to stay home and accept the parcel. No one arrived. When I contacted Dell, I was told again “not to worry” and that the issue would be sorted. I asked to speak to a manager, and was promised a call within two hours. No call came. Instead, the delivery date was moved to 16 December.

I called again the next day and was told, once more, that a manager would call me back by the end of the day. No one called. At this point I am still unsure whether I will even receive the laptop. I also missed the opportunity to buy from another seller because their sale has ended, and I am left without a laptop.

Should be 0 stars. Once they have your money they don't care less afterwards. Item not delivered after having to wait in for 2 days. They don't care that people have to work.

I ordered a computer and made the mistake of ticking the box as a business as I'm self employed. The computer was poor quality as was the monitor with a poor refresh rate. The computer froze and I did a hard boot but then the speakers stopped working and they wouldn't turn back on. Having spent a couple of hours trying to get the computer to work I decided to return it. The online system wouldn't let me return it and says call customer services. I did this which again took most of a morning trying various options on the call centre menu. When I eventually got through to a foreign call centre I was told that as I ticked the business box I could not return the computer. I could contact technical support etc. I rang citizens advice and they confirmed that as I had ticked the business box I was bound by the small print in the Dell terms and conditions which are not made clear at any point in the sales process. Do not buy from them it is more like dealing with scammers in calcutter.

I ordered a desktop PC on 28/11/2025 with expected delivery on 9 December. When I click on TRACK ORDER it says it was shipped on 4December and, on 9 December, it said it could be delivered on 10 December. Nothing was delivered on either 9 or 10 December and now the order page says “delivery pending” no date offered. I sent e-mail messages but I got no reply. I tried to phone but it was impossible to get through to a human person. Has my desktop been lost or damaged in transport? When you buy a product, particularly something you paid for £ 1283, you expected to be given a delivery date and to be updated about progress or any problem. I will never again buy from Dell.

Truly dreadful support. AVOID at all costs. you cant talk to anyone, completely automated process. COMPUTER SAYS NO!

Would love to review my laptop, but it never turned up. DELL have been less than useless, no updates, can't tell me what's happening, can't tell me if or when it will be delivered.
At this point they have just stolen my money and not given me a product in return.
Incredibly disappointed by their total lack of customer service

I ordered this computer on the advice of Dell Tech Support staff who told me (after much chasing around and speaking to agents who have absolutely no idea what they are talking about) that it had three 3.5" hard drive bays WITH CABLES.
I also ordered the optional Dust Filter.
When the computer arrived, the dust filter and the cables in the front bay were missing.
So began 2 weeks of trying to get either the missing parts....again absolutely hopeless - eventually I was put on to an Inside Guide, but they can only do so much.
After about 10 days of chasing, I was sent an invoice demanding payment for the items I had already paid for!
In the end I have managed to get a refund and a little bit of compensation after saying I would charge them back for the missing parts.
Bear in mind that this was the top spec of this model, so nearly £2k...I have told Dell that I am appalled at their "customer service" and won't be buying again.
They really didn't care, just the usual empty apologies...2 weeks wasted time trying to get sense out of nonsense. If you are going to buy then make sure you have booked 2 weeks holidays as you will need it!
Also bear in mind that installing a network card in the Gen 3 PCIe slot above the GPU will make the computer unbootable, so another unusable slot...
I had a Windows 11 corruption and logged a "Support Request" giving a lot of detail about fixes I had tried and had failed, all I got in response was "does it power on" etc, so I asked the agent to read the notes I had already added,
I then got another response with exactly the same answer...so don't expect any help if you have any software issues, I ended up resolving the issue myself and making a complaint about the "support" I received, but that fell on deaf ears...
Yes, it is much quicker than my previous Dell PC, but takes longer to boot and no chance of upgrading to add more than 2 hard drives,
and even those two are difficult to install as the cables for them are so short that you have to stretch them to get them onto the connectors on the drive.
I have kept all evidence relating to the above.

04/12/25 Trustpilot Review.
I ordered this computer on the advice of Dell Tech Support staff who told me (after much chasing around and speaking to agents who have absolutely no idea what they are talking about) that it had three 3.5" hard drive bays WITH CABLES.
I also ordered the optional Dust Filter.
When the computer arrived, the dust filter and the cables in the front bay were missing.
So began 2 weeks of trying to get either the missing parts....again absolutely hopeless - eventually I was put on to an Inside Guide, but they can only do so much.
After about 10 days of chasing, I was sent an invoice demanding payment for the items I had already paid for!
In the end I have managed to get a refund and a little bit of compensation after saying I would charge them back for the missing parts.
Bear in mind that this was the top spec of this model, so nearly £2k...I have told Dell that I am appalled at their "customer service" and won't be buying again.
They really didn't care, just the usual empty apologies...2 weeks wasted time trying to get sense out of nonsense. If you are going to buy then make sure you have booked 2 weeks holidays as you will need it!
Also bear in mind that installing a network card in the Gen 3 PCIe slot above the GPU will make the computer unbootable, so another unusable slot...
I had a Windows 11 corruption and logged a "Support Request" giving a lot of detail about fixes I had tried and had failed, all I got in response was "does it power on" etc, so I asked the agent to read the notes I had already added,
I then got another response with exactly the same answer...so don't expect any help if you have any software issues, I ended up resolving the issue myself and making a complaint about the "support" I received, but that fell on deaf ears...
Yes, it is much quicker than my previous Dell PC, but takes longer to boot and no chance of upgrading to add more than 2 hard drives,
and even those two are difficult to install as the cables for them are so short that you have to stretch them to get them onto the connectors on the drive.
I have kept all evidence relating to the above. I hope I never have a hardware issue as I don't hold out any confidence that Dell will be able to resolve it.

Paid for premier comupter and premier service. Charger keeps breaking. PLEASE KEEP AWAY. DO NOT BUY DELL EVER AGAIN.

I initiated a return on a laptop ordered. Item was unopened. Collection arranged for 01/12/25 but item was not collected. Received another email morning of 02/12/25 telling me collection would be that day between 1245 and 1445. Waited at home again, no collection. Complained to Dell, was not even allowed to speak to a manager, and was advised to drop the parcel off at a collection depot.

I have been told hopefully the item will be collected tomorrow, 03/12/25, I wait and see.

Update. Finally collected at the 4th attempt, albeit 2 hours outside of the window given. To be fair to Dell. I received the refund within a day or two.

Overall terrible service. I know their machines are good as I currently use a dell laptop and have for about 4 years, but when this one is replaced it will be through a different vendor.

Dell use "DP World" as a courier.

My Dell order was not delivered and the tracking falsely claimed that the courier attempted delivery - at the time when I was sitting next to the doorbell and in the process of contacting Dell about the lack of delivery!

Dell is entirely at fault for using DP World. DP World's "service" is no secret, just look at their Trustpilot feedback, and yet Dell continue to use them.

Do not buy from this company. The fact they only offer a one year warranty shows how they know how terrible their products are. My laptop broke within 18 months and are asking for me to pay for it to be fixed even though I barely used it and it wasn’t my fault. Faulty hardware was what caused the issue. They want £370 to fix the laptop which is nearly the same price I paid for it. Absolute scam artists who make awful products. STAY FAR AWAY FROM DELL!! I will be letting all friends and family know how bad this company is and to avoid it at all costs.

Truly awful experience. The laptop never worked properly from new. The motherboard had to be replaced after about a month.i would have expected a new laptop after such a short time but no, I could only get a repair. Then the WiFi adapter failed and had to be replaced.
Now it crashed every time I try to use it and Dell don't take any responsibility. Just say they don't support the software, only hardware and I need to pay for a local computer specialist to fix it
What a joke. £600 down the drain. Will never use Dell again

I had a very disappointing experience with DELL regarding a laptop online order I placed on 25 November.
I had clearly confirmed with the sales representative that my purchase would be made using a 24-month 0% interest instalment plan. Despite this, the full amount was taken in a single transaction. When I noticed the issue (within 1–2 hours), I immediately cancelled the order online and notified the sales representative, who confirmed the cancellation was “being processed.”
However, the order was not cancelled, the full payment was taken from my account, and the item was still dispatched.
To make things even worse:
I was told that nothing could be done and that I must wait for delivery, return the laptop, and place a new order. As of today (28th Nov), the product still has not been delivered.
This entire situation has caused unnecessary stress, loss of time, and financial inconvenience.
All I asked for was the correct instalment plan that was confirmed to me at the time of purchase. Instead, I am being forced into a lengthy and frustrating return-and-reorder process for an issue that was not my fault. This has been a very disappointing customer experience, and I sincerely hope DELL improves the way such issues are handled.

I want to give 0 star if possible. You spent 3000+ on allienware hoping you would get the best experience. Bio issue after 2years and their support won’t be able to get any help just because the warranty only covers for one year. No other solutions to at least attempt to help their customer at all. Go to hell and won’t buy another one of your shit product.

Purchased a Dell 32" Plus 4k Monitor on 20th October. order 1025664297, trouble ticket 218988355

The monitor does not work work with Macs. And the listing on Dell.com does not state that. So it was an immediate return.

THat was 21st October and now we are 27th November - and the monitor still is not picked up - or monies refunded, Even though the retrun was agreed

Critically frustrating trying to talk to a human being - endless deflection of calls to website, to automated bot etc etc

I ahev already bought a new Dell U3225QE. Which is an awesome screen and very expensive and works with Macs. But I remain "high and dry" with my original purchase