HP Store Anmeldelser 

I ordered 4 inks in July,one was faulty. I sent the faulty ink back as requested and was told that I would receive a replacement. Since then I have been phoning and using the online chat but to no avail. Then I received a WhatsApp message telling me my ink would be delivered. I received the ink today, not the replacement I was expecting but the faulty one I sent back in the first place!! I have tried to speak to someone about this but after 2 hours of being pushed from pillow to post I gave up. It seems their customer service is appalling!! To say I'm angry is an understatement. They have sold me a faulty product and are doing nothing to resolve this except send it back to me. Utterly disgraceful!! Beware!

L'histoire est édifiante... Donc, fuyez l'achat d'une machine HP, à moins d'accepter d’être très maltraité dès le premier problème avec votre machine...
Ayant acheté une imprimante HP, dans le magasin du distributeur officiel de la marque en Nouvelle-Calédonie (zone pacifique) et étant rentré en métropole, il s'est avéré, au moment de commander de nouvelles cartouches d'encre que celles vendus sur le shop "Fr" d'HP n’étaient pas "reconnues" et utilisables sur ma machine car zonée « Pacifique".
Ayant sollicité la Hotline technique, ils ont voulu la dézoner "en ligne" mais ont échoué 3 fois de suite, ce qui a eu pour effet de bloquer toute nouvelle possibilité de dézonage et donc pour moi toute possibilité de changer les cartouches d'encre vides et donc de devoir la jeter alors qu'elle fonctionne parfaitement.
Reconnaissant du bout des lèvres sa responsabilité, le store HP Fr m'a proposé un bon de remise correspondant à 50 euros maximum de remise sur l'achat d'une nouvelle machine HP, valable 60 jours.
N'ayant pas pu, pour des raisons personnelles, m'occuper de cet achat immédiatement et sollicitant maintenant (120 jours après) de réactiver ce bon, il m'est répondu... NON !
On pourrait évoquer l’incompétence technique qui amène à jeter une machine qui marche, on pourrait parler longuement aussi de ce mépris des clients...
En tout cas vous êtes prévenus ! Oubliez HP !

**Title: Nearly £1,900 spent on an HP laptop — but no charger included**

I recently purchased an HP EliteBook directly from the HP UK Store, spending £1,875.83, including three years of onsite support.

Having experienced problems with a laptop from another manufacturer, I chose HP because I wanted a reliable product and confidence in the after-sales service.

Unfortunately, when my new laptop arrived, I discovered that it did not include a charger.

I appreciate that HP has information on its website explaining that chargers are not necessarily included. However, as a private consumer, I do not believe this was made sufficiently prominent during the purchasing process. When spending nearly £1,900 on a laptop, I would reasonably expect either a compatible charger to be included or a very clear warning before checkout that one must be purchased separately.

I contacted HP and was transferred between departments three times before my call was disconnected when the sales department closed. When I eventually spoke to sales again, I explained my concerns and asked whether HP would consider supplying a compatible charger as a goodwill gesture.

Unfortunately, the only solution offered was to purchase one separately for approximately £25.

What disappointed me most was not simply the absence of a charger, but the customer service experience and the lack of flexibility in resolving what seemed a relatively straightforward issue.

I ultimately decided to return the laptop for a refund. HP is arranging collection, and I am now waiting for the return and refund process to be completed.

I am sharing this experience so that other private customers are aware that an HP laptop may arrive without a charger, and that they should check carefully what is included before placing an order.

I hope HP will consider making this information much more prominent during checkout and reviewing how straightforward customer concerns are handled.

It's disappointing, because I genuinely wanted to become a satisfied HP customer.

Non seulement j'ai perdu du temps, mais encore mon problème n'a pas été résolu. Cela concernait une imprimante laser assez récente (2 ans environ). De plus l'IA qui m'a répondu lais fait répéter au moins 20 fois mon numéro de série pour me dire enfin que ce numéro n'existait pas. Etrange ! De plus, l'IA m'a proposé de m'aider à réfléchir pour trouver une solution à mon problème.

A nightmare trying to reach customer "service"! I received a defective laptop and tried to return for replacement since it was within 30 days. I first wasted 45 minutes with an AI chatbot that could do nothing and I finally managed to get through to "technical support". Similar to the AI chatbot, they had no record of my order and could not find the order based on the device serial number and order number. After another hour wasted, I finally ended the call with them promising to telephone me with an update. When they called me back later, they then asked where I bought the laptop and whether it was from the HP Store - I had already sent them the order information via email, including photos that came with the laptop packaging. Finally, I filed a claim online and several days later received an email saying DPD would collect the faulty laptop, but then I heard nothing about the replacement. I finally reached another representative on the phone today and she said she had no information or update and to "wait" since it takes "14 days" for the process! I still have no replacement laptop and will try to file a claim through my credit card company.

De cashback-actie is belachelijk.
Op het moment dat je bestelt, info zoekt enz. vind/vond je nergens of je pc die je inlevert ergens aan moet voldoen.
Op het moment dat je de cashback (pas na 15 dagen, ook belachelijk, maar dat zal wel te maken hebben met herroepingsrecht) staan in de kleine lettertjes wat voorwaarden.
Je vult de gegevens van je oude pc in, krijgt fijn akkoord en de spullen om terug te sturen.
Maar dan krijg je ineens een mail van een externe partij dat je pc niet ouder dan 6 jaar mag zijn en je dus niet in aanmerking komt.
Dit als klacht neergelegd bij HP, maar 0 op het rekest. Nog eens gechat met HP... deze werd gewoon afgebroken.
Dit kun je in ieder geval misleiding noemen, maar ik vind het ook nog oplichting.

1 stella perché meno non posso: ho fatto un Ordine da 3300€ il 29 agosto. Dopo 1 mese chiedo info alla loro stupidissima AI che non capisce nemmeno il nome e cognome, non trova l' Ordine con il numero e non mi consente di parlare con un essere umano . Dopo 5 tentativi finalmente Sage capisce il numero d'ordine e mi chiede il numero di serie del prodotto difettoso... Peccato che non si tratti di prodotto difettoso, ma di 1 mese senza alcuna notizia su Preparazione e spedizione. Dopo 2 giorni di rimbalzi, riesco a chiedere contatto di operatore...il quale appena risponde, fa cadere la chiamata... Situazione assurda ed assistenza da terzo mondo. Hp un tempo era una garanzia...ora è un grande bluff... Nemmeno al mercato mi hanno mai trattato così. PESSIMI ED INDESCRIVIBILI.

If i could give zero stars I would. Have a HP Stream laptop that suddenly decided to lock me out and not allow me to reset the password. Rang HP support and a bot instructed me through resetting laptop. After around 20 minutes a male human took over the call and informed me that my laptop had entered "End of life" as it is more than 5 years old, it was working perfectly until today. He then informed me that there is nothing he could do and to get my data I would probably need to go to a local computer store to get it from the laptop. Overall I wasted around 2 hours of my time today. I will never buy HP products again. Avoid at all costs!!!

je mettrai une étoile parce qu’on est obligé de mettre une étoile Service Clients catastrophique, chaotique depuis le début que j’ai acheté cette imprimante, je n’ai que des problèmes on m’a dit que c’était un problème de cartouche, ils m’ont changé la cartouche sauf que le problème a recommencé, finalement ils ont fini par me changer l’imprimante, ils m’ont donné une imprimante reconditionné d’un manque de respect comme j’ai jamais vu de ma vie de l’encre qui coule à l’intérieur des traces de doigts. Et du personnel qui est d’accord avec cette politique d’échange. Si j’avais lu les avis, je n’aurais jamais acheté une imprimante chez HP en presque un an, je ne l’ai utilisé à peine deux fois. et je n’ai pas pris le modèle le moins cher. J’ai pris le modèle le plus qualitatif . Franchement c’est une honte d’avoir un Service Clients de cette qualité pour une aussi grande maison.

Absolutely appalling. I was mis-sold 2 printers - was told they were wireless when they weren't. I can't get through on the phone to sort it out - today I waited for over 30 mins to speak to someone and had to hang up.

I bought the HP Omnibook X Flip 14" 16GB 1TB SSD on August 8th, cost £1099, which was delivered on the 10th. The first thing I saw was its packaging, which was very third-class. Before opening it, I checked the reviews on the google & trust-pilot to make sure, and the same thing happened to me, as it happens to most people.
I turned on the laptop and checked everything working fine but when its battery started to run out, I put it on charge and it did not charge at all. I contacted the support and they told me that they are sending you a new charger, it will take 5-7 days. Well, the charger also arrived but still it did not work. I told them to replace my laptop. They said that it will take another 7 days for the return person to come and when we get the product back, then we will start the replacement work - well, they got the laptop back, no one emailed or contacted me. I kept calling them every day and asking when they will send a new laptop, I really need it. So yesterday they said we are sorry, the laptop is out of stock. Then they said we can only refund now and there is no option which may take another 5-7 days so my mind went crazy - this whole case has been going on for more than 23 days now. I started thinking 🤔 that this is the situation of HP which is a very old and big company whose phone operator has only 10 people who keep changing their names and telling people. Being a software engineer, my trust in HP has been lost and I will not recommend HP products to any of my friends or family members.

HP heeft een cashback actie bij de duurdere types €200. Echter blijkt na aanschaf het te gaan om een inruil actie. Via een externe partij. Dit grenst aan oplichting en niet hetgeen van HP te verwachten. Of je die €200 terug krijgt is óók niet zeker want het ingeleverde product mag niet ouder zijn dan zes jaar. Wat Cashback betekent heeft HP klaarblijkelijk niet begrepen.

inmiddels heeft de HP Store begrepen dat het niet zondermeer zou gaan om maar één klacht. HP heeft middels het management alsnog de cashback betaald. Kortom prima service maar ook het advies om niet meer op deze wijze te adverteren.

Garantie afhandeling van een 9 maanden oude laptoptas. Na in totaal 93 min aan de telefoon met HP, eindeloze sessies met de AI assistent, 4x doorverbonden met de verkeerde afdeling, 2x abrupt contact verbroken, 30 min online speurwerk, sprak ik eindelijk een supportmedewerker die mij een mail zou sturen waarop ik kon reageren. De ontvangen mail redirect mij wederom in de handen van de AI assistent die mij wederom van de wal in het schip stuurt.

Never ever HP again in my life. I didn't know they provide such a bad service. I bought a printer it's faulty it has issues with printing quality and reading the cardiges. I received a replacement after a call of 1.5 hour and the replacement one exactly the same issue. When i called again to resolve first the lady i spoke to said i will send you new cardiges to test, then changing her mind saying my supervisor need to approve this and the system is showing that my printer is out of warranty so she can't do anything,??? I bought the printer 3 months ago i should have 1 year warranty??? Well fine i won't return the first printer then until you call self to resolve am afraid because i won't spend hours over the phone again with your most worse customer service ever. Never HP again in my whole life.

I bought a laptop from the official HP UK shop expecting premium service, but the delivery was shocking. The box arrived roughly handled with no 'Fragile' labels. The outer wrap was torn so badly that the contents were exposed, and a hole was large enough for my personal data sheet to be pulled out.

HP support offered a refund or replacement but showed zero empathy, offered no real apology, and refused to expedite a solution despite me explaining I had to travel in two days. I had to start using the laptop out of necessity, but I am deeply concerned. An IT specialist warned me that this level of shipping neglect causes internal hairline cracks and loose connections that lead to sudden component failure weeks down the line...

For an official store selling expensive, fragile electronics, this lack of care is unacceptable! You cannot blame the courier—it is the sender's job to pack items securely. A terrible experience overall!!!

Absolutely the worst customer service I have ever experienced. I purchased an HP laptop expecting reliable quality and support, but it has been nothing but frustration. My laptop developed a battery problem while still under warranty, yet getting help has been extremely difficult. I had to contact support repeatedly, explain the same issue over and over, and still received no proper solution.
I am currently in Germany, and instead of helping me with a warranty-covered issue, I was left to figure everything out myself. The support team kept transferring me from one place to another without taking ownership of the case. This has been a complete waste of my time.
A warranty should provide peace of mind, not endless stress. Based on my experience, I cannot recommend HP to anyone. Poor product reliability, poor customer support, and a very disappointing overall experience.

High end laptop just sent with shrink wrap plastic around retail box. All corners badly bumped, ding in box lid. Returned unopened for full refund. Not just because the retail box is part of its value and appearance especially in this case as a gift but with obvious heavy handling has it stressed any part.

I bought a new Omen Trancend. Unfortunately, it refuses to dock on my docking station unless another power cord is plugged in. Unlike other laptops, it won't just not charge, it'll flash on and off as it argues with the dock over power draw

Deciding that was a dealbreaker, I tried to contact customer support. 40 mins of chatting to an AI chatbot over the phone and getting increasingly annoyed, I gave up and submitted a return

I sent my parcel last Friday when the courier showed up. To my surprise, on monday, a second courier arrived for the already sent device. Upon being unable to send the already sent device, I received a threatening email from HP telling me they would charge me £1.6k as I hadn't returned it, and I cannot reach customer services and the AI will not transfer me to a person! A lot of room for improvement!

Scandaleux. Un PC vendu plus de 1000 euros livré ce jour sans chargeur. Il s avére après avoir contacté le service HP qu il est écrit dans les spécificités tout en bas de la page, vendu sans alimentation. Mais rien n est notifié ́lisiblement tout au long de la commande. C est purement et simplement malhonnête.
A fuir.

Lascio questa recensione negativa perchè è impossibile effettuare il reso. Acquisto un caricabatterie per errore e lo vorrei restituire, sono nei 15 giorni faccio la procedura online e mi arriva la conferma che è accetata. Però non mi forniscono nessuna istruzione ne etichetta
Contatto il servizio clienti che ovviamente è un chatbot che non capisce nulla e che semplicemente riconosce che ho fatto l'acquisto sul sito e che il seriale del prodotto è corretto.
Da qui una serie di scambi di mail a cui però non si può rispondere, perciò ad oggi il reso è stato accettato ma non posso restituirlo.
Pessimi