Decjuba Anmeldelser 

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Describe your concerns: I went to Decjuba today which is a female clothes store in Riccarton mall. I spent a while choosing a top. I was set on one. I had seen plastered all around the shop in big letters 30% off all tops. I went up to the desk. She then said the total. I said no that's not right. It should have 30% off. She then went and had a look. Apparently that top did not have the 30% off. I said but why. It showed in the area I bought it 4 signs saying 30% off all tops . Another lady said oh its not off that one. She then pointed to very tiny writing saying terms and conditions. I said though what are the terms and conditions it didn't specify that this was not on sale as it was the Decjuba deluxe range but signs were plastered in that area too. The lady was quite rude when I explained how frustrating this was and tried to make out I was talking to her in a terrible manner. She just didn't like that I was pointing out the flaws in the signs.
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Incredibly unhelpful. I had called twice to see if stock was going to come in (since it said out of stock online) on a particular item of clothing. When I asked of any stores held any stock I was told it had all sold out but 1 branch showed that they had 1. I called the store at the other end of the country and she located the item and was able to hold on to it for me. I was told I was not able to purchase directly through the store but had to go through online etc. I rang back customer services to tell them I had found the item now how do I pay for it and have it sent to me (happy to pay whatever for postage). I was told the only way to purchase was by collecting from the store itself.
Really shocking service considering the price of the item I thought they would of jumped through hoops to secure the sale. But they didn't seem to care. Needless to say with no help from anyone in the company I had a family member help me out and it finally arrived today. It has certainly changed my opinion of this company as I also work in customer service and know sometimes things happen and you can accommodate. It seems they don't want to, strange way to a run business imo.

Horrible experience! I will never order again. Ordered the first time and i was told after waiting for 2 wks that the item was no longer available. I requested for a refund which i am still waiting for by the way as i have been told they didn’t charge the credit card which clearly they did so i had to contact them for the 3rd time. I reordered a week after the first one was cancelled and it took nearly 3 wks before i got my item.

I have bought a fur vest. After waiting 2 weeks and twice spoke with support team which promised that it is notmal waiting time suddenly got a refund.

Waiting for weeks for items to arrive. Always such a long wait. Nice products but ALWAYS issues with shipping

Poor quality

All holes

Flimsy rubbish fabric

Ordered on the 6th November and the order still hasn't arrived. Shein would have the order here in a week all the way from China!
Don't sell it if you can't provide it!

Please don’t use PBT Couriers. Worst courier service ever that leaves expensive packages in places for everyone to see. Your clothes are nice though

Highly recommended, have bought clothes from Decjuba for a while now. Beautiful style and quality. Shipping is decent timing too. Thanks:)

Just poor poor quality given the price point. Purchased a jersey for $115 and after one wash the material came out rough and bobbled.

It now looks like $15 jersey.

This is the worst shopping experience I’ve ever had. I was trying to get a store credit but the girl wasn’t helping very much, so my partner came in to talk to her. He can be direct but certainly didn’t mean to be rude. We came back later to talk to the manager who is seriously the most unprofessional person I’ve encountered in retail. She gave me store credit and that should have been the end of it but she went on to say how rude and condescending my partner was to her employee, and then her two other staff joined in ganging up on us. The job of a manager is to diffuse a situation and make it right not argue with customers in front of other customers and allow your staff to do the same! Obviously these staff have no training in how to handle customers. She told me to use my store credit at another shop but not to come back! I’ve been a loyal customer for years but I’m not sure I’ll be returning.

I had accidentally ordered my evoucher to a dead email address. I have attempted to email that was 24hrs ago. Attempted to call where it said 5min wait (waited 10mins then cut me straight to leave a voice message). I even tried to live chat where it said there are 4 in queue but that was about 30mins ago? What could take that long? Very poor and misleading customer service lead times.

Ikhlas from the Werribee store is a gem .
The customer service I received was second to none.
I would not have purchased so many beautiful outfits if she had not ran back and fourth to assist me in the size I liked best .
I could see she was as helpful to me as she was to other women in the change rooms .
This impressed me enough to write a review to acknowledge her outstanding customer service .
Never change .... You truly impressed me .
Kay 😊

Went to the shop at Marion never had worst service in my life the lady that was at the change rooms was talking to another worker there for at least 20 minutes over life problems but in the meantime I'm in a changing rooms I need help so I ended up getting dressed going out to get another pair of jeans to go back in to get undressed to try the them on not ask me if I needed help to busy talking to a workmate such bad service especially when I spent 300 in the store worst service of ever had.

Crap quality expensive clothing, jumpers pill, skirts pulls all through them, blazer has pilling, Jean zips, terrible returns that take forever all bad from this crap store