I had a large order delivered to a place that had not been authorised as safe and unfortunately was unable to allocate the order. This was entirely down to courier error but after contacting Ethan via... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I received a gift that I needed to exchange for a different size. The order was past the return date but Ffion was extremely understanding that it was a gift that I just received and extended my ret... Vis mer
Selskapet har svart
I made an order and wanted to make a return. I am a new mother with a small baby and have very little time. I contacted their customer service as I was unable to access my account and could not... Vis mer
Selskapet har svart
I had to reach out to customer support due to a small issue with my order, and I really appreciate the help I received from Millie. She was responsive, kind, and made resolving everything straightforw... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Sisters & Seekers is the up and coming online fashion brand, known for its cohesive aesthetic, sisterhood empowerment and unique yet on trend designs at an affordable high street price. Founded by sisters, Alice and Maisie Jones in 2017 from a small North-Wales village, the brand has continued to jump from strength to strength and is only just getting started. With a business model that challenges the urge for super-fast fashion, Sisters & Seekers provide slower collective releases that piece together to provide an overall story and vision for the brand, setting trends ahead of the game.
Kontaktopplysninger
3,9
Bra
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The website is so easy to navigate and…
The website is so easy to navigate and they give so much information so you are aware or exactly what you are buying i ordered it on the wednesday and received early hours on the monday in perfect condition and properly prepared. The team is great and especially Millie i emailed about a issue i had not with the brand but me not ordering the correct size and she responded immediately! she gave me links ans directions to resolve my mistake and i solved in within the same hour from my email to resending my parcel. Thank you Millie for being excellent and helpful. I will 100% order from this brand again as their customer service is excellent and the quality of the product was just outstanding i’m so excited to receive my hoddie again and make so many new outfits!
1. mai 2026
Anmeldelse skrevet uten oppfordring
will always have me as a customer
will always have me as a customer! high quality items and fast delivery
3. april 2026
Helpful Support
I had a little bit of an issue trying to sign up for student discount. I emailed support and got a very quick and helpful response from Rebecca and all was sorted within minutes!
1. mai 2026
Anmeldelse skrevet uten oppfordring
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
I was very happy with the service of…
I was very happy with the service of help I recieved when my parcel got lost by the mail provided they offered me two excellent solutions and have sorted my problem out can’t thank enough
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Anna,
Thank you for your review!
We're so pleased a member of our Community Care Team was able to resolve your lost parcel query so efficiently.
We appreciate your support and cannot wait to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
Surprise gift
I bought this set for my daughter and she simply loved it! The quality and fit are great!
2. april 2026
Svar fra Sisters & Seekers
Hello,
Thank you for 5* review, it is very much appreciated.
We're thrilled to hear your daughter loves the quality of Husk Sweatpants. - As a company we pride ourselves on the quality of pieces!
We really appreciate your support!
Best wishes,
The Sisters & Seekers Team
Rebecca had excellent customer service…
Rebecca had excellent customer service and instantly resolved the issue with my parcel not arriving couldn’t have asked for better customer service thank you!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Alyaran,
Thanks so much for your review!
It makes our day to hear you had a positive experience with our team. We’ll be sure to pass your feedback on to Rebecca, she’ll be delighted to hear this.
Stay tuned for what's to come in the remainder of SS26!
Best wishes,
The Sisters & Seekers Team
I had a large order delivered to a…
I had a large order delivered to a place that had not been authorised as safe and unfortunately was unable to allocate the order. This was entirely down to courier error but after contacting Ethan via the help section he couldn’t have done more for me to put things right. He was fast and efficient with his resolution and has been able to retain a customer through this. Thanks again Ethan, you are a treasure to the company.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Rachel,
Thank you so much for your review!
We are sorry to hear of your issue with delivery however it makes our day to hear Ethan was able to resolve this so quickly.
Thank you for your support and we cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
I received a gift that I needed to…
I received a gift that I needed to exchange for a different size. The order was past the return date but Ffion was extremely understanding that it was a gift that I just received and extended my returns window for 24 hours so that I could make the exchange. I am delighted with the level of customer service I received with this issue. I am always happy with the quality of the clothes too and would recommend to anyone.
One thing I would note is free returns is not available outside of the UK, but I think the clothes are worth it!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hello Sarah,
Thank you for your review, we really appreciate this!
We are pleased to hear Ffion from our Community Care Team was so understanding in allowing a late return. - This review will be passed over to her.
We are also thrilled you love the quality of our pieces and cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
Customer Service
I had a very good experience with Rosie community care representative at Sisters & Seekers. The issue was sorted very quickly with efficiency & understanding. Probably the best customer service I’ve experienced in a long time. Thank you Rosie 😊😊😊
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hey Liza,
Thank you for your review, we really appreciate this!
We're thrilled to hear Rosie from our Community Care Team provided such outstanding customer service, this will make her day.
We hope to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
issues with returns (not flexible at all) and poor quality
I made an order and wanted to make a return. I am a new mother with a small baby and have very little time. I contacted their customer service as I was unable to access my account and could not locate my order number. I received an email a few days later asking me to send over information which I did.
I was then told that I was outside of their returns window (even though my initial email was within the timeframe) and that they would not honour my return.
I don't think this is very flexible given that I did contact them within the timeframe and have evidence to show this. I've not known another company be so strict.
I have been a loyal customer but will not be ordering from them again and the quality isn't great for the cost.
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Jessica,
Thank you for taking the time to share your experience.
We are sorry to hear you are disappointed with the service you received, this is disappointing to hear.
From looking into this further we can see a member of our Team advised they were happy to honour a return on the basis your return was shipped right away, however you were in touch over a week later stating you had been on holiday and unable to return.
We do have a Returns Policy that we need to adhere too, and this being orders need to be logged 21 days from the date of dispatch. In this instance you were 15 days outside the returns window, and this is why your return was rejected.
If the issue remains unsolved, please get back in touch with our Community Care Team so they have the opportunity to turn your experience back around.
Best wishes,
The Sisters & Seekers Team
Great Customer Service
I emailed The Sisters & Seekers Team enquiring about a T-shirt length, and there
Community Care Representative, Rebecca responded promptly and was very helpful with her response- Thank you 😊
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hello,
We really appreciate you taking the time to share your experience whilst shopping with us!
It makes our day to hear Rebecca was able to provide you with all the information you need.
We're wishing you a lovely day!
Best wishes,
The Sisters & Seekers Team
After receiving a faulty product and…
After receiving a faulty product and being disappointed, Rosie was helpful in providing a suitable remedy.
21. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hi Lauryn,
Thank you for taking the time to share your experience.
Whilst we are sorry to hear you received a faulty item, we are pleased Rosie was able to have this resolved for you.
Thank you for choosing Sisters & Seekers!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hi Aideen,
Thank you for the 5* review!
At Sisters and Seekers we take pride in the quality of our pieces, and we are thrilled to hear this has been reflected in your order.
Thank you for your support, and we hope to see you again at checkout soon!
Best wishes,
The Sisters & Seekers Team
Very quick delivery!
Very quick delivery!! Arrived in plenty of time despite my last minute order.
24. mars 2026
Svar fra Sisters & Seekers
Hi Clare,
Thank you for taking the time to leave us with a review!
We are so pleased to hear your order arrived so quickly, we hope you love your new Seekers pieces.
Best wishes,
The Sisters & Seekers Team
Easy, smooth support
I had to reach out to customer support due to a small issue with my order, and I really appreciate the help I received from Millie. She was responsive, kind, and made resolving everything straightforward and smooth. Everything was handled really well, and I’ll happily continue to be a Sisters and Seekers customer because of it.
23. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hello,
Thank you for the 5* review, we really appreciate this!
It makes our day to hear Millie was able to resolve your query and made such a lasting impression. - We will sure to pass this review over to her.
We hope to see you again at checkout again soon!
Best wishes,
The Sisters & Seekers Team
Love all of their jumpers
Love all of their jumpers. Customer service are extremely helpful and are quick to respond and resolve any issues. Ffion Was a great help. 10/10
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Sisters & Seekers
Hello,
Thank you so much for your review!
We are thrilled to hear Ffion was able to resolve your query so quickly, we will be sure to pass the review over to her.
Thank you for shopping with us!
Best wishes,
The Sisters & Seekers Team
Great experience. Love these leggings
First time ordering. Amazing quality. Love these joggers
31. mars 2026
Svar fra Sisters & Seekers
Hi Meg,
We really appreciate your review!
Here at Sisters & Seekers we take pride in the quality of our pieces, so we thrilled this has been reflected in your order.
We hope this is the first of many orders for you!
Best wishes,
The Sisters & Seekers Team
Svar fra Sisters & Seekers
Hey Amelie,
Thank you for your review, we really appreciate this!
It makes our day to hear you love the quality of our pieces. - We cannot wait to see you again at checkout very soon!
Thank you for your support.
Best wishes,
The Sisters & Seekers Team
Give me more
30. mars 2026
Svar fra Sisters & Seekers
Hey!
Thank you for the 5* review. - We cannot wait to see what you order next!
Best wishes,
The Sisters & Seekers Team
Quick response to my discount query
Quick response to my discount query. This was resolved very quickly by the team.
28. mars 2026
Svar fra Sisters & Seekers
Hello Kerry,
Thank you for the review, we appreciate this!
We are pleased our Community Care Team resolved your query so quickly.
Your support is very much appreciated!
Best wishes,
The Sisters & Seekers Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.