Buzz Supplies Ltd Anmeldelser 

I ordered a catering barbecue on next day delivery for an event later the same week.
After immediate order confirmation, I got a dispatch email the next day. 2 days later, having recieved nothing, I contacted the company asking where it was, to be told it wasn't in stock and had been placed on back order. Pretty rubbish service really...

Appalling service, 0% communication. Had to call 2 times for my delivery. Late delivery. I would think twice before placing an order next time.

Easy to navigate the website and find what you’re looking for. Quality products at good prices. Super quick delivery. Highly recommended

Amazing customer service
I needed my products for an opening day, was told only part order was available so they rushed through what they had so at least I had the majority to get me through
Thank you once again

Fast delivery and items were as pictured and very good quality, very happy to use this company again

Very poor customer service!
So disappointing that not able to resolve a return, not only you have to pay for it but get a 25% restocking charge! Will not be recommending or ordering from them again!

Rang late on a Friday for a Saturday delivery of some plastic glasses. Effortless ordering goods arrived 10am the next day.
cant fault them

Ordered a new tumbler dryer, this was delivered with a huge dent in the side of it. There was no damage to the packaging, but as it was outside of there 24 check period I was advised that they would not replace the dryer.
Then Electrolux said they would replace it as a sign of good will, great, but now I have already used it, so back to being stuck with and expensive dryer with huge dent and broken top.
So bad advice from them to start with and then poor service from Electrolux who had obviously packaged a very damaged machine.

A partial refund is a joke £50 on a machine over £1000.

Prompt delivery, well packaged. Good quality product too.

Prompt delivery and well packaged.

Great servicenfrom ordering to delivery, I ordered 2 pizza stones for my Oxpig smoker they arrived fast and in perfect condition. Highly recommended

I ordered the seasons porcelite plates to add to my collection. Ordered again with buzz as they were a competitive price, reasonably fast delivery and great customer service. Would recommend and use again without a doubt.

Perfect experience from ordering to delivery. 10/10.

I purchased a water softener in July 2024, they came and fitted it without checking the water pressure outlined in the manual, it has broken and apparently that’s my fault. After phoning several times to ask for someone to come and look at it I was told they didn’t have any engineers available. Customer service is appalling. Do not trust this company.

Arrived on time,put in the safe place undamaged, look forward to using it

I placed an order (#2000374024) on 19 July as a private consumer and paid £6.49 extra for "Premium Courier". At checkout and on my confirmation email, there was zero mention of warehouse delays, stock holds, or lead times.

After 8 days of total silence, I had to email customer service to ask where my package was. Only then was the item dispatched on 27 July.

When I requested a partial refund for the £6.49 express delivery fee—since the item sat untouched in their warehouse for over a week—customer service refused. Their explanation was that "premium courier is 24-hour delivery from dispatch, not from order placement" due to undisclosed "product lead times."

On top of this, they automatically attach strict B2B Terms & Conditions trying to claim consumer distance selling protections do not apply to purchases on their site.

Holding orders for 8 days without notice, hiding behind unstated lead times to keep express delivery fees, and attempting to strip away statutory consumer rights in fine print is completely unacceptable.

UPDATE (28/07/2026):

Following my formal email requesting management escalation (and mentioning Klarna dispute proceedings), along with this public review, customer service emailed to confirm a full refund for the £6.49 delivery fee.

​However, even while processing the refund, customer service decided to double down with more defensive excuses, claiming delivery terms were clear at checkout while completely ignoring the core issue: holding a paid "Premium Courier" order in a warehouse for 8 days without a single word of communication.

​I am glad the money is being returned, but having to threaten formal disputes and leave a 1 star review just to get a retailer to acknowledge basic service failures confirms why my rating remains 1 star.

On top of having to email them myself just to get the order moving in the first place, the overall experience was abysmal. I will not be shopping here again.

I couldn’t get 5% welcome discount and customer service staff were not very helpful.

Very happy with the product and quick and efficient delivery. I buy again from this company

Bought a Thermapen digital thermometer from Buzz; very good quality and excellent price. Easy to understand and use and, judging by the results, seems to be accurate. Arrived well packed and undamaged but delivery was slower than expected: 4 working days.