Buzz Supplies Ltd Anmeldelser 

There was an unexplained delay in the delivery although Evri warned about it.

Perfect and budget friendly supplier with genuine products

Purchased a £1500 glasswasher 12 months ago and opted for 2 years parts and labour. This I hoped would give me piece of mind knowing that any issues would be covered. Little did I know that if an issue does arise then trying to get it resolved quickly is impossible. When running a small business its imperative that things work correctly and issues solved quickly, so not having a working glasswasher over a weekend is a huge problem but then to be told an engineer would likely attend possibly by early next week, then write a report to give the company, then for them to order the part and send out and then organise the fitting of the part, is a truly shocking service. We could now be without a working glasswasher for over a week and all I get from the service department is 'well it's all covered in our terms and conditions '!! Not what you want to hear. Yes all is fine using Buzz Supplies but god help you if you have an issue with the equipment, oh and you need to pay £150 upfront deposit before they'll even schedule a service call. Next time don't be wowed by a fancy website and decent prices as the real value is when something goes wrong and how quick they can sort it. So true rating is 4 star for purchasing but zero stars for customer services.

Having bought thousands of pounds worth of equipment from Buzz catering for a new restaurant and existing venue I was impressed with the price, and speed of delivery. However, the after care is awful. A brand new oven that doesn't heat up is not covered by warranty! The after sales team are curt and unhelpful. Such is their poor after sale service it will prevent me from shopping here again,

Quick service and very good price I will keep shopping with them again and again

Smooth process, from purchase to delivery. Appropriately packaged.

A problem with delivery of my order (EVRI seemed to have lost it) was rapidly resolved by Buzz and the banqueting roll that I had ordered arrived in time for my daughter's wedding. Good quality item at a good price.

Wine chiller went wrong so ordered one from Buzz Supplies on the Friday lunchtime arrived on the Monday Morning.
Service was first class now up and running enjoying my cooled white wine,

I had a great experience with Buzz from day one. The team were extremely helpful and professional throughout.

I was initially a little hesitant to place an order after reading some of the Google reviews, but Buzz completely proved my concerns wrong and gave me a really positive experience.

Everything arrived on time, and the team were very helpful over the phone. They even managed to dispatch my order earlier than expected, with everything delivered the very next day.

Great service, good value for money, and excellent customer support. I’ll definitely be returning and would highly recommend Buzz to others!

From order to delivery about 36 hours, couldn't ask for more.

Great experience

Very fast delay and the best price.
I buy jeyes hot grill cleaner only from Buzz.

I am completely satisfied with the service and it was also fast. I will definitely order from here in the future.

The mugs we ordered were well boxed and protected.
My wife has been looking for mugs like this for ages and is delighted with them.

Bought some crockery and a knife from a very easy to use website. Used PayPal and within seconds received the confirmation email. The crockery and knife came separately and 1 of the plates had unfortunately smashed but a quick email and a photo later I had a replacement sent and received within 2 days. Completely satisfied 😊

Absolutely disgusted with the service from Buzz Catering Supplies.

We purchased a commercial fridge from them and received it faulty from the outset. The fridge was not working correctly, and an engineer had to attend and confirmed that there was a fault. Despite this, we have been left having to repeatedly chase Buzz Catering Supplies to resolve the situation.

What is even more frustrating is the way our complaint has been handled. Rather than taking responsibility for supplying a faulty product and properly resolving the matter, they have attempted to rely on their returns policy. This is completely unacceptable when the issue is a fault with the product itself, not a change of mind on our part.

We have been patient and have given them more than enough opportunity to resolve this professionally. Instead, we have experienced unnecessary delays, poor communication and a complete lack of urgency.

For a company supplying commercial catering equipment, this level of after-sales service is extremely disappointing. We expected a professional company to stand behind the products they sell, especially when an engineer has already confirmed there was a fault.

We are absolutely disgusted with how this situation has been handled and would not recommend Buzz Catering Supplies based on our experience.

We are now having to escalate the matter further to seek the resolution we should have received in the first place.

Buzz has the product we wanted (a flip-top glass bottle of about 300ml capacity) but the website has a very poor search facility. That meant that unless we could match the search text exactly with the name of a product which we did not yet know, it was unsuccessful.
Having laboriously scrolled through all the glass bottles and found what we wanted we were pleased with the price, quality, and packaging of the bottles, which made up for the difficulty of buying them.

All good here , glasses quality was great and well packed , delivery a bit slow the only slight negative bit apart from that everything else was good 👍

I ordered items required for a catering job I was doing. When they didn't arrive on the date expected, I called and spoke to a member of the customer service team, who didn't mention that part of the order wasn't in stock and they were waiting for it to be available before shipping the whole order. I therefore was led to believe it would still arrive by the latest date I needed them for. I then followed up with a second call to customer service to double check and was given the correct information by a different member of staff. This lady could not have been more helpful. She arranged for the items that were in stock to be delivered the following day, with the remainder as soon as it was back in stock. This meant I could do the catering with what I had already. I'm extremely grateful to that kind lady, who understood my dilemma and did her utmost not to let me down. Thank you!

I placed a small order of chopping boards.
Very good quality, and competitive price.