Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Vis mer
I was looking to set up a water contract/find out about any small business discounts for a new commercial property. I emailed Business stream and was contacted by their sales team. I spoke with Saveri... Vis mer
Selskapet har svart
Jim sorted out my issue with ease. The customer service I received today was wonderful. I had very little hope that my issue would be resolved, but Jim handled everything professionally and efficientl... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Skrevet av virksomheten
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktopplysninger
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Storbritannia
- 0330 123 2000
- www.business-stream.co.uk
4,6
Enestående
8k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Business Stream
Thank you so much for your kind words, Fiona. We're absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Helpful & Capable
The lady was helpful and endeavoured to assist. Despite my grievance with the invoicing issue, the lady provided guidance and suggested a route to resolve the billing error
14. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Stephen. Elizabeth will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Fantastic telephone customer service, well done Business Stream.
My call was answered quicky and my issues were dealt with promptly and by a very polite and professional young lady. I was extremely pleased with how efficiently I was dealt with.
14. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Sally. Ruth will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Simple query simply dealt with
Simple query simply dealt with. Able to explain in detail and changed outdated account details. Excellent customer service with a smile.
14. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, John. Emily will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent customer service from Bimo Bimo
Excellent customer service from Bimo. Really helpful and knowledgeable many thanks.
13. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Tim. Bimo will be absolutely delighted to hear that you had such a positive experience with our customer service. . We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words , Lee will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
I went to give my meter reading
I went to give my meter reading - only except 4 digits - my meter has 5 digits. Then I still had trouble giving 4 digits. I called the customer service & gave manually.
Lady was lovely on the phone.
Would be a good idea if we could download a photo of meter reading.
13. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words , Elizabeth will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Great to speak to a human rather than a…
Great to speak to a human rather than a viritual assistant.
The assistant was very good and explained clearly what I needed to do.
13. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words , Martine will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Gavin from the Sales Team was super…
Gavin from the Sales Team was super helpful.
Arranged a new deal for me and sorted out issue over estimated usage on invoices.
12. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Business Stream
Thank you so much for your kind words George, Gavin will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Very helpful advisor (Jordan)
Very helpful advisor (Jordan), explained clearly and accurately what I needed to do after we discussed the issue.
13. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words , Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Knowledgeable and helpful agents
The two agents that I spoke with in connection to closing a business account were very knowledgeable and helpful.
13. oktober 2026
Svar fra Business Stream
Sharon, thank you so much for your kind words and for taking the time to leave a review. We're thrilled to hear that Sav provided such a great experience. Jordan is a valued member of our team, and it's wonderful to see his dedication reflected in your feedback. If there's ever anything more, we can do for you, please don't hesitate to reach out to us on 0330 123 2000.
Thank you to John.
12. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Fiona , Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Richard, Danica will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Breath of fresh air
I had a very helpful and efficient call with Dorsey who was committed to helping me resolve some complex issues. It was like a breath of fresh air getting through on the phone so quickly, not having to navigate endless phone options and then being helped in a clear and efficient way.
12. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Karren, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
HOW TO HELP BUT NOT HELP AT THE SAME TIME!
THE EMPLOYEE WHO ANSWERED MY CALL WAS VERY HELPFUL BUT HE WAS NOT IN A POSITION TO COMPLETE MY QUERY.
THIS WAS MY 3RD OR 4TH ATTEMPT TO GET ISSUE RESOLVED, BUT HOPEFULLY SOMETHING WILL HAPPEN NOW.
12. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, Lynne. Anton & Sav will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re currently experiencing higher call volumes than usual, and we apologise for the wait you encountered. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great service and experience
Great service and experience. Customer service very
helpful.
12. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Ian, Kaja will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Phone answered very quickly and the…
Phone answered very quickly and the changes to contact details done very efficiently and courteously
12. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Paul, Jordan will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Straightforward instructions
Straightforward instructions. The direct link was a good idea too.
8. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words, David. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Member of Staff Staff on phone was really friendly and…
Staff on phone was really friendly and dealt with everything in a quick professional way
8. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Alison, Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We 're always here to help - please don’t hesitate to contact us on 0330 123 2000 if there's anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words, David. Dorsey will be absolutely delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
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