Really positive experience dealing with Dorsey at Business Stream. He was incredibly helpful, polite, and efficient from start to finish. He took the time to fully understand my query, and went the ex... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I have multiple accounts all needing attention. Natasha worked through them all, some issues she instantly resolved others she passed along the line. Only downside was the length of time on hold to ge... Vis mer
I was looking to set up a water contract/find out about any small business discounts for a new commercial property. I emailed Business stream and was contacted by their sales team. I spoke with Saveri... Vis mer
Selskapet har svart
Jim sorted out my issue with ease. The customer service I received today was wonderful. I had very little hope that my issue would be resolved, but Jim handled everything professionally and efficientl... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We're one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. Established in 2008, we have years of experience operating in the competitive water market – longer than any other retailer – and we’re the chosen service provider for businesses and organisations ranging from small corner shops to large industrial estates. Headquartered in Edinburgh, and supported by a dedicated workforce of over 350 people, we offer a comprehensive suite of services including metering and billing, water efficiency support, and innovative water and waste water management solutions. Our forward-thinking approach, coupled with a passion for making a positive difference, goes beyond business transactions alone. We actively contribute to our customers' success, uplift our people, engage with local communities, and foster environmental stewardship. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk.
Trusted by over 300,000 businesses in the UK
Skrevet av virksomheten
- We've been making a positive difference for our customers longer than anyone else.
- But it's not just our expertise that makes us Naturally Different. Since 2020, we’ve helped our customers save over £69million in discounts, and water and energy efficiencies, 5.9billion litres of water and 2.9million kilograms of Co2 emissions. You can find out more about how we’re Naturally Different by visiting our website at business-stream.co.uk/naturally-different.
Kontaktopplysninger
1-3 Lochside Crescent, EH12 9SE, Edinburgh, Storbritannia
- 0330 123 2000
- www.business-stream.co.uk
4,6
Enestående
8k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Business Stream
Thank you so much for your kind words. Bimo will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your review. Barry will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Great Customer Service
Call was answered quickly and the query was dealt with in a friendly, professional & helpful manner.
21. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Selina. Tahira will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Simone. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Saul was very efficient and polite.
20. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Nancy. Saul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Really great service
Really great service, all issues have been resolved over the phone in 10min, thank you.
20. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Invoice/account query
Had to phone Business Stream with an invoice/account query. Spoke to Martine. Very helpful and sorted out the issue with the invoice/account.
20. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. Martine will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
updating new email address
The operative sorted out the issue in 1 call and I can now log into my business stream. This took a matter of minutes whereas all attempts to do this online failed
20. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Nick. Jordan will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Commerical Property water contract
I was looking to set up a water contract/find out about any small business discounts for a new commercial property. I emailed Business stream and was contacted by their sales team. I spoke with Saverio who clearly explained how the water contracts/payments work and the discount available to me. Following our phone call everything was sent over in an email for me to review and decide if I was happy to accept. The process was easy and I appreciated not being constantly contacted or pushed into accepting the contract.
15. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. Saverio will be delighted to hear that you had such a positive experience with our sales team. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Feedback
The lady who answered was clear and concise and answered my queries to my satisfaction.
19. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Mike. Ruth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
My name is Henry Boswell Boswell Park Homes
Speaking to my advisor Business stream Jonathan Kelly was so helpful on this matter he explained to me exactly what I needed to do and straightforward sorting things out for me I was very impressed with he’s help on this matter for my business
19. oktober 2026
Anmeldelse skrevet uten oppfordring
Svar fra Business Stream
Thank you so much for your kind words Henry. Jonathan will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Account Name Query
I called today with a query regarding the name on our account. This was in fact due to an error made by Castle Water. The lady I spoke to was extremely helpful, dealt with the issue efficiently, and ensured that the correct name was reinstated on our account.
I would like to thank her for her excellent customer service and for resolving the matter so promptly.
19. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words Lisa. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words John. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Richard. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words Ian. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
This is how it should be done
This is how it should be done, absolutely faultless.
Speaking to someone whom I can understand and can understand me is how it should be instead of struggling with other companies inadequate and foreign call centres,
Gary was prompt, polite and efficient so thank you.
19. oktober 2026
Svar fra Business Stream
Thank you so much for your feedback Ian. Gary will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Effective Customer Service
Once I have verified my access and relationship to the account, everything went smoothly and my concerns were address efficiently.
16. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Svar fra Business Stream
Thank you so much for your kind words. We're delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Excellent customer service
Paul was extremely helpful and very personable. He listened to my queries and carried out my requests in an efficient and satisfactory manner, so top marks to him.
16. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. Paul will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Really helpful advisor who sorted my…
Really helpful advisor who sorted my questio straight away
16. oktober 2026
Svar fra Business Stream
Thank you so much for your kind words. Elizabeth will be delighted to hear that you had such a positive experience with our customer service. We’re always here to help — please don’t hesitate to contact us on 0330 123 2000 if there’s anything more we can assist you with.
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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