My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
Selskapet har svart
Was on 0 charge lost and just about found a bp pluse garage. Charger was not working so I called the account team and a really nice guy called Luke looked after me. Absolutely phenomenal service from... Vis mer
Selskapet har svart
Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra bppulse
Hi Shabul, thank you so much for your kind words and for taking the time to leave a 5-star review! We’re really glad to hear you had a great experience with our customer service team — it means a lot to us. We truly appreciate your support! Julia, bp pulse
Ease of use compared to other suppliers
23. februar 2026
Svar fra bppulse
Hi Shaukat. Thanks for your review — great to hear you found our chargers easy to use compared to others.
We’re always working to keep the experience simple and reliable, and feedback like yours really means a lot. If you ever need support, we’re here 24/7 on 0800 464 3444. Hope to see you charging soon. 😊 Paula, bp pulse
Dreadful, don't buy
This unit has been a problem since intallation 3 years ago and now BP have removed the app that controls it and the web log in does not work so I can't reschedule it or change its set hours. Avoid.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, Jacqueline,
I would first like to thank you for your time today over the phone discussing your recent Trustpilot review you left us regarding your homecharge unit. As discussed, we’re winding down the bp pulse home charging service. The last day of support was the 5th of November 2025. From that date, the bp pulse app and cloud services for home charging will no longer be available.
I can confirm we can remove the smart scheduling on your charge unit. Please let me know if you wish for us to perform this action for you. I look forward to hearing with you soon.
Yours faithfully,
Friendly and Helpful Call Centre Staff
Had problems with my charger (user error), called the help number and B (as in Carlisle) helped me disconnect my car and rebooted the charger and got me charging again. My wife and I then had a nice drink while we waited at the local pub while the car charged! I guess this is the new date nights for those with electric cars. 😂
28. februar 2026
Svar fra bppulse
Hi Nathan. Thanks so much for sharing your experience!
I’m really glad our team were able to help — and great to hear that B (as in Carlisle) got you safely disconnected, rebooted the charger, and back up and running without any fuss. We surely pass your kind words to her.
It sounds like you turned a tricky moment into a pretty lovely evening, too — a quick charge and a drink at the pub definitely feels like the new EV date‑night combo! 😀 If you ever need support again, we’re here 24/7 on 0800 464 3444 — always happy to help. 😊Paula, bp pulse
Have found BP pulse to the best…
Have found BP pulse to the best charging company on the main . However recently visited Birmingham NEC and fully charge my car which took 1 hour and 45 mins as I had a two plus hour journey home . Now received a £100 fine for over staying (have been told there was a sign saying max stay 1 hour .. I did not see any signs ) how can this be acceptable? I have appealed the fine on the grounds I was charging my car and did not see any signs plus at the time there was loads of empty bays . This is just a pure greedy money trap and is disgusting grubbing parasitic behaviour and the authorities that allow this to go on should be ashamed of themselves .Richard Turpin would be proud .
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Really helpful and patient
27. februar 2026
Svar fra bppulse
Hi. Thanks so much for your review — we’re really glad to hear our team was helpful and patient. We'll surely pass your kind words.
If you ever need assistance, we’re here 24/7 on 0800 464 3444 and always happy to support you. 😊 Paula, bp pulse
I’d had given a 5 star review but…
I’d had given a 5 star review but recently I found The transition to your new system somewhat arduous. My account was deactivated then reactivated and still had problems which are ongoing. I’m now having to pay the higher rate due to this transition. Hopefully we can get things back to normal sooner rather than later.
23. februar 2026
Svar fra bppulse
Hi Colin,
I would first like to thank you for your time today over the phone discussing the issues you have faced while using the E/Taxis only units located at Rosslyn Hill, Camden, London. As discussed, I will put forward the idea of private RFID cards for E-Taxies only to our development team and see if this is something we as a business can do in the future
I can confirm your account is now fully migrated and your new bp pulse RFID card is ready to use.
Yours faithfully,
Gary.
It's good to get through to a real…
It's good to get through to a real person who is there to help. Problem sorted in a few minutes, what's not to like?
26. februar 2026
Svar fra bppulse
Hi Steve, thank you for taking the time to leave such a lovely review! We’re really pleased to hear you found it easy to get through to someone and that we could help resolve the issue quickly. That’s exactly what we aim for.
We really appreciate the great feedback and your support! Julia, bp pulse
Great customer service
Great customer service. Very helpful and calm in putting me through.
25. februar 2026
Svar fra bppulse
Hi Emmanuel, thank you so much for your wonderful feedback! We're delighted to hear that you found our customer service helpful, calm, and supportive. Providing clear and reassuring assistance is something we really care about, so it’s great to know we got it right for you. If you ever need anything else, we’re always here to help. Paula, bp pulse
Easy and accurate in price and moreover…
Easy and accurate in price and moreover available in all areas whenever needed.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Samuel, thank you so much for your positive review! We’re really pleased to hear that you find our service easy to use, accurately priced, and reliably available whenever you need it. Providing a seamless and accessible charging experience across all areas is exactly what we aim for.
We truly appreciate you taking the time to share your feedback — it means a lot. If there’s ever anything more, we can do to support your journeys, we’re always here to help. ⚡Paula, bp pulse
Svar fra bppulse
Hi Hernesse, thank you so much for taking the time to leave us a review! We’re really glad to hear that you found our service fast — we work hard to make charging and support as smooth and efficient as possible. If there’s ever anything more, we can do to support your experience, we’re always here to help. Thanks again for choosing bp pulse! ⚡Paula, bp pulse
Svar fra bppulse
Thank you so much for the great feedback, it really means a lot to us.
Happy charging,
Gary, bp pulse team.
The coordinator listened to my problem…
The coordinator listened to my problem and gave me the solution , quickly and with professionalism.
24. februar 2026
Svar fra bppulse
Hi Darren, thank you very much for your kind 5-star review! We’re really pleased to hear that our team was able to provide a quick and professional solution.
We truly appreciate you taking the time to share your experience, and we’re always here if you need any further support. Julia, bp pulse
excellent customer experience
Farahin gave me all the info I needed in one email, no need to go back and ask further questions, an excellent customer experience
24. februar 2026
Svar fra bppulse
Hi Jason, thank you so much for your review. We’re delighted to hear that Farahin was able to provide everything you needed in one email — that’s exactly the level of service we aim for. We'll pass your kind words to Farahin. It’s great to know your query was resolved quickly and clearly, and we really appreciate you taking the time to share your experience. If you ever need anything else, we’re always here to help. Paula, bp pulse
Top Man!
The gentleman I spoke to was very helpful and patient with me, I'm not very fast on my phone but he explained everything to me guiding me through everything, thank you very much.
24. februar 2026
Svar fra bppulse
Hi Gordon, thank you so much for your lovely review. We're really glad to hear that our colleague was patient and able to guide you through everything at your own pace. We'll pass your kind words to him. Thanks again for taking the time to share your feedback — it truly means a lot. If you ever need anything else, we’re always here to help. Paula, bp pulse
BP Pulse do not care about home charge customers and just abandon them
Any one who purchased BP Pulse home charger will know the crap support, the sell you the concept, all shiny and great and security due to who BP are, not true, as soon as the 3 year warranty ran out, the product was not only not supported but no longer functioned, what other product does that, now user will have to source another charger spending circa another £1,000, and the customer is just responded to in a tough luck attitude,
Your answer is no good to me as my car does not have this function so I have to wait for off peak hour to plug in to benefit, so 3 years of product working correctly for a £1000 not good value
22. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, Philip,
I have reviewed your case regarding your home charge unit. I can confirm that we are winding down the bp pulse home charging service for those that are out of the warranty period. Our App/cloud-based scheduling has now been discontinued. To keep benefiting from cheaper off-peak rates, set up a schedule via your vehicle local schedule (if supported), or your energy supplier’s app.
I can, however, understand that this is not your desired outcome towards your case. And for this, I apologise.
Yours faithfully,
Gary.
Awful app keeps crashing
Awful app keeps crashing
Can only pay through app so if its down you can not charge your car have had endless issues with them .
So definitely will not use again .
2. desember 2025
Svar fra bppulse
Good morning, Dave,
I tried to call you once more this morning regarding the issues you have been facing with your bp pulse app. Unfortunately, I was once more, unsuccessful in speaking to you and I could only leave another voicemail.
I have sent you an email requesting further information as I would like to resolve the issues you are experiencing with the app and I can then raise this with our IT technical team for further review. Once more, I apologise for the inconvenience caused by this matter.
I hope to have a response from you soon.
Yours faithfully,
Gary.
The experience was purley based on how…
The experience was purley based on how the handler dealt with my call. he was lovely and solved the issue with the machine requiring re booted. HOWEVER the BP machines must be the second most unreliable charging service i have ever attended. second to charge place scotland.
21. februar 2026
Svar fra bppulse
Hi, thank you for sharing your experience. We're glad to hear our handler was able to help and get the unit rebooted for you — I’ll make sure your kind words are passed on. We're sorry, though, that you’ve found our chargers to be unreliable overall. That’s not the experience we want anyone to have. We’ve shared your feedback with our teams so they can review the performance of this site and continue improving network reliability. If you ever need real‑time support while on the road, our 24/7 customer care team is always here to help on 0800 464 3444. Paula, bp pulse
The lady was able to stay on the phone…
The lady was able to stay on the phone for me to filled in the form and explained everything to me.she was very helpful and am very grateful.
23. februar 2026
Svar fra bppulse
Thanks for your kind 5-star review — we really appreciate your feedback. We’re so pleased to hear the team were able to stay on the phone and guide you through. Julia, bp pulse
A very helpful experience to be able to…
A very helpful experience to be able to get a problem charge point back online for my long journey home. Very polite and also waited to ensure the charge point was fully operational and charging. Nice to be able to speak to a real person, not AI generated or message prompting, so added a nice touch to worries where I could get a charge. Charge Card worked flawlessly when the point was up and running, so overall a great experience.
22. februar 2026
Svar fra bppulse
Thank you so much for your 5-star review, John!
We’re really pleased we could help get you up and running for your journey home. It’s great to hear our team was able to support you and made sure everything was working properly — we know how important that is when you’re relying on a charge.
We truly appreciate your kind words. Safe travels! Julia, bp pulse
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.