Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
Selskapet har svart
Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery. The charger interface was easy to set up... Vis mer
Selskapet har svart
It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Slowest charger ever!
Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery.
The charger interface was easy to set up and start your session but the cost and the delivery speed is probably the worst I’ve ever seen in the nation.
The other issue is that the BP PULSE app wasn’t showing the chargers on their map. The other only reason I found it was it had BP PULSE branding all over it.
Generally a poor experience
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, I’m really sorry to hear about this, it’s not the experience you should expect from a BP Pulse rapid charger.
A unit advertised at up to 300kW delivering around 12kW is simply unacceptable, and I completely understand how frustrating that must have been, especially given the cost. I’m also sorry the charger wasn’t showing correctly in the BP Pulse app, that makes planning and finding chargers far harder than it should be.
We’ve now contacted you privately and have fully investigated the charger. Your feedback has been taken seriously and a will provide further information in private.
Thank you for taking the time to leave this review, and I’m genuinely sorry for the inconvenience caused. George^ bp pulse team
Response was very quick and very…
Response was very quick and very helpful an sort it out quickly , thanks
20. mai 2026
Svar fra bppulse
Hi Cumhur,
Thank you for your review. It's always great to hear our customer care was on top of your query and everything was sorted out quickly.
Kind regards,
Gary, bp pulse team
Belinda was so pleasant and capable. She told me exactly what to do and sorted the problem
Belinda was so pleasant and capable. She gave me explicit instructions on how to solve the problem.
19. mai 2026
Svar fra bppulse
Hi Stuart,
Thank you for your lovely review! I will pass your kind words over to Belinda and I'm sure this will make her day! Don't hesitate to get in touch should you need further assistance.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Thank you for your kind feedback.
I’m really sorry for the frustration the parking charge caused, but I’m pleased we were able to help resolve it for you.
We truly appreciate you taking the time to share your experience and your trust means a lot to us, I have passed your kind words to our advisor that has helped. George bp pulse team.
Svar fra bppulse
Hi Faisal,
Thank you for your review! Glad to hear you are happy with our services!
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Ahmad,
Thank you for your review. Great to hear you found our customer care service satisfactory.
Kind regards,
Gary, bp pulse team.
BP pulse has plenty of chargers all over the country.
BP pulse is brilliant plenty of chargers at brilliant value wouldn’t go anywhere else
16. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Carol,
Thank you for your review. It's always great to hear when our customers are really happy with our services.
Happy charging,
Gary, bp pulse team.
Excellent
Great services. Machine wasn't working phoned helpline and had it sorted in minutes.
17. mai 2026
Svar fra bppulse
Hi Phil,
Thank you for your review, glad we managed to get the charger working for you. Don't hesitate to call us should you require further assistance.
Kind regards,
Gary, bp pulse team.
Terrible first charging experience at a BP…
My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of issues at the site. After 20 mins on the phone she managed to start my charge, but the machine went down after 20%. Another conversation with customer services and another change of charger. Finally after two hours the car was at 80%. Lots of customers there were having the same issues. Not a good first experience, other than nice customer services person. Won’t be rushing back…
15. mai 2026
Svar fra bppulse
Hi Monique,
Thanks for taking the time to share your experience, I’m really sorry your first visit didn’t go as it should have. While I’m pleased our customer service team were able to support you and stayed with you throughout, that’s not the kind of experience we want anyone to have, particularly for a first visit.
I appreciate how disappointing this must have been, especially seeing other customers affected too. Feedback like yours is really important as it helps us identify and address issues at specific sites.
Thanks again for your feedback, and I’m sorry for the inconvenience caused.
Kind regards,
Gary, bp pulse team.
The lady I spoke to was very ifficiant …
The lady I spoke to was very ifficiant and very helpful she sorted me out thank you
16. mai 2026
Svar fra bppulse
Hi Maureen,
Thank you for your lovely review! And it's great to hear our agent managed to sort your charge session out. I will pass your kind words over to her and I'm sure it will make her day!
Kind regards,
Gary, bp pulse team.
Very helpful thanks
13. mai 2026
Svar fra bppulse
Hi Jama,
Thank you for your review. Glad to hear you found us very helpful! Don't hesitate to get in touch should you need further assistance!
Kind regards,
Gary, bp pulse team.
After have to ring for assistance…
After have to ring for assistance because the charger was not connecting. They were able to reboot the charger. Unfortunately I was only able to get 6 kw before the charger cut out. I checker the map and all of the chargers in Belfast were unavailable. Useless service when I require a reliable service. Either get your act together or withdraw from the marketplace
15. mai 2026
Svar fra bppulse
Hi Ian,
I’m really sorry to hear about your experience, I completely understand how frustrating that must have been, especially when you were relying on the network and found multiple chargers unavailable.
It’s good to hear the team were able to support with a reboot, but I appreciate that getting only a limited charge before the session cut out isn’t acceptable. We’re actively working to improve network availability and performance, and feedback like yours is really important in helping us identify where things aren’t working as they should.
Thanks again for sharing your experience, and I’m sorry for the inconvenience caused.
Kind regards,
Gary, bp pulse team.
This is my first time to use PB Pulse…
Case Number: 36082772
This is my first time to use PB Pulse EV in my local area to charge my new Electric Car.
I was impress about the customer service support he offered me to get connected.
He was not in a rush but patience to direct me until the car started charging.
I rate his service by 5 stars.
15. mai 2026
Svar fra bppulse
Hi Hanson,
Thanks so much for giving us a try for your first charge, and huge thanks for the kind words!
Really glad the team could take the time to walk you through it and get you up and running without any rush. Enjoy the new EV, and don’t hesitate to reach out if you need anything else.
Kind regards,
Gary, bp pulse team.
Problem with BP Pulse subscription
Gary Deal called me a couple of times when I could not take his call, but he persevered and we connected - then he solved my problem with professional courtesy.
15. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi David,
That's really great to hear! hanks so much for sticking with it while we tried to connect—really glad we got there in the end, and I could get things sorted for you!
If you ever need anything else, just give us a shout.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Jane,
Thank you for your review and glad to hear we managed to sort the issue out.
Kind regards,
Gary, bp pulse team.
It was the first time I had used a BP…
It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home.
I thought I had been charged for the previous customers charge. Gary then called me back and explained the reason for the £60 charge, which had already been reimbursed. He then explained about getting the BP pulse card which allows the customer to charge only for what they use without the additional temporary charge of £60. Gary also helped me download an app. that helps you locate all EV chargers whilst using maps. In all a very helpful call back- Thanks Gary!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you so much for taking the time to share this review.
We’re really pleased Gary was able to quickly clarify the temporary £60 pre‑authorisation, confirm the refund, and help you get set up with the bp pulse card and app. It’s great to hear he made your first experience a positive one. We’ll be sure to pass on your kind thanks to Gary, safe charging, and we hope to support you again soon! ⚡️George bp pulse team.
Cool niceeeeeeeee
14. mai 2026
Svar fra bppulse
Hi Bekim,
Thank you for your review. Glad to hear you are happy with our services.
Kind regards,
Gary, bp pulse team.
Niceeeeeeeeee
13. mai 2026
Svar fra bppulse
Hi There,
Thank you so much for a lovely review! Let us know if we can be of further assistance.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Warsame,
Thank you for your review! It's great to hear you are happy with our customer service! Don't hesitate to get in touch should you need further assistance.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Gina,
Thank you for your review. It's great to hear our customer care agent was very helpful. I will pass your kind words over to hear and I'm sure she will be over the moon!
Kind regards,
Gary, bp pulse team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.