My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Was on 0 charge lost and just about found a bp pluse garage. Charger was not working so I called the account team and a really nice guy called Luke looked after me. Absolutely phenomenal service from... Vis mer
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
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A very helpful experience to be able to…
A very helpful experience to be able to get a problem charge point back online for my long journey home. Very polite and also waited to ensure the charge point was fully operational and charging. Nice to be able to speak to a real person, not AI generated or message prompting, so added a nice touch to worries where I could get a charge. Charge Card worked flawlessly when the point was up and running, so overall a great experience.
22. februar 2026
Svar fra bppulse
Thank you so much for your 5-star review, John!
We’re really pleased we could help get you up and running for your journey home. It’s great to hear our team was able to support you and made sure everything was working properly — we know how important that is when you’re relying on a charge.
We truly appreciate your kind words. Safe travels! Julia, bp pulse
Customer service is very good but the…
Customer service is very good but the prices are very expensive. I'm not thinking to use again.
18. februar 2026
Svar fra bppulse
Good morning, Alper,
Thank you again for your time on the phone today. It was a pleasure speaking with you about your account and the pricing for using our charge units. I’m pleased to hear that you are satisfied with the level of customer care you’ve received.
I can confirm that the current tariffs for Uber drivers are as follows:
7kW charging: from £0.37 per kWh
50kW charging: from £0.59 per kWh
150kW charging: from £0.59 per kWh
I’m sorry to hear that you are unhappy with the current pricing. I will ensure your feedback is shared with both our partners at Uber and our internal pricing team for their review.
If there is anything further I can assist you with, please don’t hesitate to let me know.
Yours faithfully,
Gary
Very quick response and very helpful…
Very quick response and very helpful assistance
20. februar 2026
Svar fra bppulse
HI Philip,
Thank you so much for the loverly feedback. It's really good to hear that we could respond quickly and give you the help you needed!
Happy charging,
Gary, bp pulse team.
Well from start to finish was a easy…
Well from start to finish was a easy journey, clear concise screen to navigate, clean stand alones, clean jack sockets and good parking spaces.
Payments flawless straight payment from default bank, and subscription on time.
Very competitively priced, order your pulse card to stop the bigger upfront payments.
Yep go for it, it's a good package.
and it's BP.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Mel, thanks so much for your review! We’re really glad the whole experience was easy and smooth for you. It’s great to hear you’re enjoying the service! Julia, bp pulse
Generally good but the last time I used…
Generally good but the last time I used my local fast charger it disconnected twice which meant BP had the deposit twice (£120) which took a couple of days to recover and I only got about £30 of charge, why such a large deposit?
13. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Brian. Thank you for sharing your feedback with us. Each time you start a charge in the bp pulse app, we’ll place a £60 hold on your card. Once you finish charging, we’ll tell your bank to release any unused funds, so you only pay for what you use. Most banks process this within a few days. If you ever need real time assistance, please don't hesitate to contact our 24/7 customer care team on 0800 464 3444 - we're here to help. 😊 Paula, bp pulse
Disappointed
I don't know what's wrong with most of you or whether you work for BP bit I have had a nightmare with the company trying to charge as most of there chargers are either not working or faulty in a other way. Today with the new pricing regime they took a £60 deposit and to learn the charger wasn't working I know I'll get it back but I am disabled and money is not freely available. I have the monthly subscription which I will be cancelling. Tbh the whole BP has been a nightmare.
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, Rob,
We requested further information from you regarding your recent experience at our public charge units. Unfortunately, we didn't hear anything back from yourself. Please accept my apologises that you found our service to be below your desired level of customer care. Should you have any issues or concerns, our customer care helpline is open 24/7 and will be happy to assist.
Regarding the £60.00 deposit, this is a preauthorization fee that we instruct your bank to release as soon as the charge session has finished. However, it may take a few days to release the funds back into your account. The preauthorization fee is only held and not withdrawn and will display as 'pending' on your bank statement until it is released.
Yours faithfully,
Gary.
Excellent service and very helpful. 💯
She deserved appreciation from me based on the service and well pleased. Excellent customer service 👏
19. februar 2026
Svar fra bppulse
Hi Steve, thank you so much for your kind words! 👏
We’re thrilled to hear you had such a positive experience and really appreciate you taking the time to share your feedback. We’ll make sure your comments are passed on to the team! Julia, bp pulse
Svar fra bppulse
Hi Shenton, thank you for your review! 😊 We’re glad we could help resolve your issue quickly. Your feedback means a lot to us! Julia, bp pulse
Great Customer Support
I had to call BP Pulse to report my lost card and order a new one. The staff on the phone were very helpful in terms of guiding me step by step. Really appreciate their help and support.
19. februar 2026
Svar fra bppulse
Hi Muhammad, thank you so much for your kind words! 😊 We’re really glad our team could help guide you through the process and make it as smooth as possible. We truly appreciate you taking the time to share your experience! Safe charging! ⚡Julia, bp pulse
Used a charger in Boston
Used a charger in Boston, yes it worked, but at 89pKWH so it should. I have just attempted to get a VAT receipt but I need to wait 48 hours, then set a reminder in my diary to do it, having remembered to make a note of the charger number, the exact amout I allowed them to drain from my bank account and which card I used. Life is too short to bother, but I know to avoid in future.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Excellent …
The customer service has been really helpful and proactive to all my queries and issues. I really appreciate the service. Kudos and 5 stars to BP service.
18. februar 2026
Svar fra bppulse
Hello. Thank you so much for your wonderful review!
We’re delighted to hear that our customer service team has been helpful and proactive in supporting you with your queries. It means a lot to know you appreciate the service you’ve received.
Kudos to you for taking the time to share your experience — and thank you for the 5 stars! ⭐️
If there’s ever anything else we can help with, we’re here 24/7.
Paula – bp pulse
Great service!
I had issue with using my BP pulse member card a public charging location. I called customer service, who offered a courteous and clear guidance that helped resolve the problem within minutes. Great service!
16. februar 2026
Svar fra bppulse
Hi Dr Joseph A. Thank you for sharing your experience! We’re really pleased to hear that our customer service team was able to guide you quickly and clearly so you could get your bp pulse card working again. It’s great to know the issue was resolved within minutes and that you received the level of support you expect from us. If you ever need help again, we’re here 24/7. Paula – bp pulse
Dealt with my issue within minutes to…
Dealt with my issue within minutes to reset charger and get me charging.
12. februar 2026
Svar fra bppulse
Thank you for your feedback, Chris! We’re thrilled we could get you back on the road quickly. Happy charging! Julia, bp pulse
I have dealt with friendly
I have dealt with friendly, helpful and courteous BP staffs as my Mercedes ev charge card did not seem to work for unknown reasons. BP staffs remotely activated the charger for me.
16. februar 2026
Svar fra bppulse
Hi. Thank you so much for your kind review. We’re really glad to hear that our team were friendly, helpful, and courteous while supporting you. I’m pleased they were able to remotely activate the charger and get you back on your way, even with the issue on your Mercedes EV charge card. We really appreciate you taking the time to share your experience with us. Paula, bp pulse
excellent customer service always fixed…
excellent customer service always fixed the problem
16. februar 2026
Svar fra bppulse
Hi Kathleen. Thank you so much for the great review! We’re really happy to hear you’ve received excellent customer service and that we’ve been able to resolve things for you each time. Your feedback means a lot to us. If you ever need anything in the future, we’re always here to help. Paula, bp pulse
Customers send went through all the process with you on the phone
Tazrina Rahman was superb she is the best of the best.
15. februar 2026
Svar fra bppulse
Hi Fanuel. Thank you so much for taking the time to leave this wonderful review. We’re delighted to hear that Tazrina Rahman was able to support you so well — she truly is fantastic, and your kind words will mean a lot to her. We really appreciate you sharing your experience with us! Paula, bp pulse
Slow charges High prices
Slow charges High prices. Local charger is slow (7kw) and the price has jumped from 44p to 52p. Very poor BP. You need to be competitive.
16. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Svar fra bppulse
Good afternoon, Fiona,
I would first like to thank you for your time today over the phone discussing the issues you have faced while using our charge unit. As discussed, I will pass your constructive feedback on to our engineering team for further review as we value all feedback from all of our customers such as yourself.
Yours faithfully,
Gary.
Nareehsa was very polite helpful and…
Nareehsa was very polite helpful and patient stayed on the line until my car began charge. Would of been stuck without good assistance, thank you
14. februar 2026
Svar fra bppulse
Thank you for your wonderful feedback Andi! We’re glad our team could assist you and ensure your car started charging. We’ll pass on your kind words. Julia, bp pulse
Old chargers + good customer service
I signed up for an account, the app and the card to be able to use the EV charging stations at work. Unfortunately, the AC chargers are very old (my workplace adopted EV charging very early on) and don’t seem to have been upgraded. I had a lot of problems getting connected and disconnected at different times.
What stops me giving this a one star is the customer service. The helpline agents have been very helpful each time.
Maybe time to review some of your first generation chargers, bp.
——
Updating my review from its original three stars. Got a check in call from customer service explaining that the chargers were no longer owned by them and that it was up to my work place to manage them.
While my issue wasn’t solved, I do appreciate the courtesy call.
20. januar 2026
Svar fra bppulse
Good afternoon,
I would first like to thank you for your time over the phone discussing the issues you have experienced at your workplace charge units. As advised, the units in question are not owned or managed by ourselves, they are owned and manged by your local workplace. I apologise I cannot be of further assistance on this matter. Should you have any questions, please don't hesitate to get in touch with our customer Care helpline, they are open 24/7.
Yours faithfully,
Gary.
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