My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
Selskapet har svart
Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
Selskapet har svart
It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Disappointed
My query wasn't resolved seems like the customer advisers have no clue at all.so disappointed.
6. mars 2026
Svar fra bppulse
Hi Faisal,
I’m really sorry to hear that your query wasn’t resolved, this is the last thing we want or anyone, and I completely understand why you’d feel disappointed. You should be able to rely on us to give clear answers and get things sorted, so it’s frustrating to hear we missed the mark this time.
I have informed the customer care agent you spoke to on the 7th of March to raise an fault ticket with our technical team to further review the issues you are currently facing on your account. We will be in contact with yourself once we have an update.
Thanks for letting us know, your feedback genuinely helps us improve.
Kind regards,
Gary, bp pulse team.
abs rip off activation fee 60 pound…
abs rip off activation fee 60 pound better of going to grid service 20 times cheaper
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Would of been excellent but i needed to…
Would of been excellent but i needed to phone to get the charger rebooted
7. mars 2026
Svar fra bppulse
Hi Mark, Thanks so much for the feedback. Glad we could get you up and running, even if it meant a quick reboot call. Appreciate you sticking with us! Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Stopped allowing contactless and the app just takes payments on the account and then loses them.
They were previously good but gave stopped you being able to pay by contactless? I have previously added £100 to the app and never managed to get it to work and true to firm it’s not going to work tonight. I can only presume they make a LOT of money from the payments they receive that get ‘lost’ awful.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Very helpful…
The chap I spoke to was very helpful and went out of his way to resolve my problem, much appreciated.
7. mars 2026
Svar fra bppulse
Hi Alison, Thanks so much for your review. Really glad to hear our customer care agent went the extra mile to help, it means a lot to us. Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Disappointing
I had what can only be described as a terrible experience using BP’s so-called “rapid” charging.
The charging itself may be rapid, but the process to actually start charging is anything but. I arrived needing a quick top-up and had about 20 minutes available. Instead of simply plugging in and paying, I had to download the BP app, create an account, go through registration steps, and then approve a £60 deposit just to begin charging.
By the time everything was set up, 13 minutes had passed. In other words, most of my available time was spent fighting the system rather than charging the car.
For something marketed as rapid charging, the onboarding process is absurdly slow and unnecessarily complicated. When you are travelling, you need a charger that works immediately, not a digital obstacle course.
A simple contactless payment option would solve this instantly. Until that exists, the experience feels poorly designed and extremely frustrating.
Very disappointing.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Anastasia,
Thank you for taking the time to share your experience, I’m really sorry it ended up being so frustrating for you. When you only have a short window to get a quick top‑up, the last thing you need is a long onboarding process, and I completely understand why this felt like an unnecessary hurdle.
I hear you on the need for simple, instant contactless payment. A lot of drivers want exactly that ease of use, and feedback like yours really helps push things in the right direction. I can confirm we are currently upgrading our payment systems on our charge units nationwide in order to make the charging sessions faster and more simple.
Thanks again for your feedback, we really do appreciate it, even when it's not positive. If there is anything else you want to flag, I'm here to help.
Kind regards,
Gary, bp pulse team.
Used Penge charger in London
Used Penge charger in London , was better than previous charge points as working and also displaying an active charge indicator which showed real time charge rate going into your battery. Great!!!
Why dont all pulse chargers do this as it gives confidence that they are working properly, a bit like a petrol pump showing rate of filling on the display.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Alan,
Thank you for your feedback regarding our charge units. It’s great to hear that the Penge charger worked well for you — the real‑time charge indicator does make a noticeable difference.
Regarding your comments about having this feature on all chargers, I’ll make sure your feedback is passed on to the relevant teams, as insights from our customers are invaluable in helping us improve.
Kind regards,
Gary
bp pulse team
Quick answer to telephone and issue…
Quick answer to telephone and issue quickly resolved
6. mars 2026
Svar fra bppulse
Hi William, Thanks so much for your review. Glad we could pick up quickly and get everything sorted for you!
Happy Charging,
Gary, bp pulse team
Svar fra bppulse
HI Imran, thanks for your feedback. Really glad to hear you’re very happy, we appreciate the kind words!
Happy charging,
Gary, bp pulse team.
Svar fra bppulse
HI,
Thank you for your review. I just wanted to reach out and say sorry for the trouble you had with the charger at bp Stansted on Southgate Road. I listened back to the call, and I can hear that the cable didn’t release properly, so you understandably needed help from our Customer Care team.
They were able to release the cable for you after about four minutes, but I completely appreciate how frustrating that must have been in the moment. I’m really sorry for the inconvenience.
Kind regards,
Gary, bp pulse team.
The service from Andrew in customer…
The service from Andrew in customer service was excellent & resolved the issue very quickly with no problems
4. mars 2026
Svar fra bppulse
Hi Miss Marie. Thank you so much for your review! We’re really glad to hear that Andrew provided excellent support and resolved everything quickly for you. We’ll be sure to pass your kind feedback on to him — it means a lot to the team. If you ever need anything else, we’re always here to help. Paula, bp pulse
Svar fra bppulse
Hi. Thank you so much for your review! We're really glad to hear you received good customer service. We'll surely pass your kind words to the team. We're always here to help. Paula, bp pulse
Very disappointed!
The charger was in a convenient position but the very short length of the cable made using the charger very difficult.
I was really impressed with the speed of the charge BUT not so impressed with the cost! I paid £47 to get myself enough charge to travel 140 miles. This has put me off travelling to a place where I don’t have enough charge to get there and back. I will not be using the fast charge facilities in future unless I am desperate!
28. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
BP Lack Of Pulse.....Used a Super…
BP Lack Of Pulse.....Used a Super Charger at NEC on 4th Feb, meant to be 300kwh, actually it was more like 130kwh. I got charged twice, one was later refunded and then since 4th Feb I have been trying to get a receipt. First of all, carried out the process as per BP and supplied all details, advised they had located my receipt and it will be with me, never received it. Then phoned someone and told me they would sort it - that was two weeks ago, so yesterday filled out an online contact form and as of today 24 hours later no response. So nearly 1 month to try and get a receipt and still no further forward.
UPDATE - Customer services dealt with this and got my receipt there and then, excellent team, Gary Deal understood my complaint and dealt with it there and then. Shame I had to go to this extend but he did give some context as to why and put some training in place.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good morning, Simon,
I would first like to thank you for your time today over the phone discussing the delay with your receipt request. Please accept my sincerest apologies for this delay, I can see you first raised this request on the 9th of February 2026, and you finally received your receipt yesterday. And for this, I apologise, Simon.
I found that the advisor did not submit your receipt details correctly into our system, which is why you didn't receive your receipt at the time. I have submitted your experience to our Service Excellence team for further review to ensure our Customer Care agents are fully knowledgeable on how to submit receipt requests.
Yours faithfully,
Gary.
He was patient enough to sort out the…
He was patient enough to sort out the problem i was having. Even when i was frustrated, he manage to calm me down
3. mars 2026
Svar fra bppulse
Hi Mariam. Thanks so much for sharing your experience. We’re really glad to hear that he was able to sort things out for you, and even more so that he helped ease the frustration along the way. Providing calm support is exactly what we aim for, so your feedback truly means a lot. We'll surely pass your kind words. If you ever need anything else, we’re always here to help. 😊 Paula, bp pulse
Good experience
3. mars 2026
Svar fra bppulse
HI Ovi, thank you for the great feedback! Really glad to hear you had a good experience with our services.
Happy charging,
Gary, bp pulse team.
Your team member has been very helpful
Your team member has been very helpful. Thank you
3. mars 2026
Svar fra bppulse
Hi Gulam, thank you for taking the time to leave such a lovely 5-star review! We’re delighted to hear that our team member was able to help — we really appreciate your kind words and your support. It means a lot to us! Julia, bp pulse
Svar fra bppulse
Hi Shabul, thank you so much for your kind words and for taking the time to leave a 5-star review! We’re really glad to hear you had a great experience with our customer service team — it means a lot to us. We truly appreciate your support! Julia, bp pulse
Ease of use compared to other suppliers
23. februar 2026
Svar fra bppulse
Hi Shaukat. Thanks for your review — great to hear you found our chargers easy to use compared to others.
We’re always working to keep the experience simple and reliable, and feedback like yours really means a lot. If you ever need support, we’re here 24/7 on 0800 464 3444. Hope to see you charging soon. 😊 Paula, bp pulse
Dreadful, don't buy
This unit has been a problem since intallation 3 years ago and now BP have removed the app that controls it and the web log in does not work so I can't reschedule it or change its set hours. Avoid.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, Jacqueline,
I would first like to thank you for your time today over the phone discussing your recent Trustpilot review you left us regarding your homecharge unit. As discussed, we’re winding down the bp pulse home charging service. The last day of support was the 5th of November 2025. From that date, the bp pulse app and cloud services for home charging will no longer be available.
I can confirm we can remove the smart scheduling on your charge unit. Please let me know if you wish for us to perform this action for you. I look forward to hearing with you soon.
Yours faithfully,
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.