My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra bppulse
Hi,
Great to hear that our 24/7 team could give you great service whenever you needed it. Let us know if you need any further assistance.
Kind regards,
Gary, bp pulse team.
Excellent customer services.
Excellent customer service from the officer, very helpful and calm.
14. mars 2026
Svar fra bppulse
Hi Chris,
Love hearing this! 😊 Great to know our agent was so calm and helpful — that kind of support really makes a difference.
Kind regards,
Gary, bp pulse team.
I had an issue with charging my car
I had an issue with charging my car, Ali was at the end of the phone and dealt with the problem promptly.
14. mars 2026
Svar fra bppulse
Hi Scott,
Glad to hear Ali got you sorted so quickly! 🚗⚡️ Always great when things get back on track without any hassle.
Kind regards,
Gary, bp pulse team.
Leatherhead constantly out of order and…
Leatherhead constantly out of order and a Chessington advertises 100/150/300kw as being available but charges at 30.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon,
Thanks for the feedback and I'm sorry to hear the units at Leatherhead were not working, I will raise this with our Engineering team for review. With the Chessington chargers, the speeds are advertised as up to 300kW, but things like other cars sharing the unit, your battery level, and the power going to the site at the time can all slow things down.
If you ever get stuck with a really slow charge, feel free to give our helpline a ring and we’ll help out
Kind regards,
Gary, bp pulse team.
Ali was great.
Ali, the guy I spoke to on this occasion, was excellent. He escalated the issue and called me back as he said he would. The problem was finally resolved. However this was third occasion I had contacted BP Pulse about this same issue. The previous 2 occasions had been very poor.
13. mars 2026
Svar fra bppulse
Hi Linda. Thanks for sharing this — we’re really glad to hear Ali was able to escalate the issue properly and follow through to get everything resolved. We’ll make sure your kind words reach him.
We’re sorry to hear your earlier contacts didn’t meet the same standard. That’s not the experience we want for you, and we’ve passed this on so the team can review what happened previously. Really appreciate you taking the time to let us know. Thank you for being a valued customer. Paula, bp pulse
Svar fra bppulse
Hi Mark,
Thanks for letting us know! Sorry to hear the card reader wasn’t working when you tried to start a charge through the app. If it helps, you can order a bp pulse card in the app, it’s a handy backup and you can use it to start charging sessions too.
Kind regards,
Gary, bp pulse team.
Prices are high….
Prices are high even with the subscription. Unfortunately where I live in sheltered housing I’m unable to have a home charger! So I have to use public charging. I’m disabled so have to rely on your service.
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Jenny,
Thanks for sharing this with us, we appreciate you taking the time to let us know. We understand how tough it can be when prices feel high, especially when you rely on public charging and don’t have the option for a home charger. Please drop us a DM so we can take a closer look at your situation and see how we can help.
Kind regards,
Gary, bp pulse team.
The customer support is superb and they…
The customer support is superb and they always welling to help you out and they are so friendly and professional
I remember this guy called mukhtar I was stressed that day because I was waiting for my replacement card and I have to used my app but from one charging point to another the app wasn't working so I ended up to call and get Mukhtar on the line so ones again he helped me out so thank you to bp pulse and Mukhtar.
14. mars 2026
Svar fra bppulse
Hi Alpha Jalloh. This is so wonderful to read — thank you for taking the time to share it! 😊 We’re really glad our support team could help you, and it’s great to hear Mukhtar made a tough day a little easier. We’ll make sure your kind words reach him. Thanks again for charging with us and for the lovely feedback. ⚡Hope to see you charging again soon! 😊Paula, bp pulse
Svar fra bppulse
Hi Deborah. Great to hear — glad our team were helpful and gave you everything you needed. We'll pass on your kind words. Thanks for taking the time to share! Hope to see you charging again soon! Paula, bp pulse
Poor service and support
Poor service and support. Very expensive for what you don't get
12. mars 2026
Svar fra bppulse
Hi Narendra,
Thanks for taking the time to chat with me today about the issues you’ve been having with your RFID card and the support you’ve received so far. I’m really sorry about the mixed information you were given — I know that can be frustrating. Just to let you know, we’ve sent out a replacement RFID card for you this morning.
Kind regards,
Gary, bp pulse team.
Bp EV charging price per kw
It's probably the easiest way to charge our car we have found but locally one of the most costly this needs looking at you need to reward your customers not penalise them for the service as we are all woking towards a net zero carbon footprint in the coming years so be a pioneer not a hiderence your customers will grow in this sector the opportunity is there for all to see 10+ fold thank you for reading my concerns.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi, thank you for taking the time to share your feedback. We're really pleased to hear that you've found our charging units to be one of the easiest ways to charge your car.
We appreciate your comments about pricing and understand how important this is for drivers as more people transition to electric vehicles. Our pricing reflects the full cost of providing public rapid charging, including equipment, installation, grid connections, maintenance, land costs, and 24/7 customer support. While our rates may differ from some competitors, we're focused on providing reliable, convenient charging with transparent pricing, and we regularly review our pricing structure to remain competitive while maintaining our service standards.
For customers who charge regularly, we also offer a subscription option which provides lower tariffs compared to contactless or pay-as-you-go charging.
We really appreciate you sharing your perspective, and feedback like yours helps us as we continue to grow our network. Julia, bp pulse
Very poor service - can't trust the app/support
New (1 year) to EV's and normally charge at home (low local mileage) but have picked BP as my primary source 'in the wild' - sadly they recently failed big time. Opted to charge at Newmarket (app said they were free) - git there and not working... called helpline to check, yep - dud despite what was reported on app. Chose Diss as next option, app and CS confirmed they were working. Arrived and tried several times, then told they weren't working... then BP charged me 34p for each failed attempt. Yes, it's less than a pound, but this review might cost them a lot more. Fantastic service from Ionity at Thickthorn/Norwich and again with Applegreen at South Mimms. To fail once is unfortunate. To fail twice is a worry. To fail 3 times over a weekend looses a customer. Not good enough.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
HI Jon,
I tried to call you today to discuss your experience. Unfortunately, I have been unsuccessful. I have sent you an email as I would like to discuss this further with you. I hope to hear from you soon.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Mihaela,
Thank you so much for the loverly feedback! Really glad to hear you found the support nice and helpful It means a lot to us.
Happy charging,
Gary, bp pulse team.
Friendly staff
10. mars 2026
Svar fra bppulse
Hi Nia,
Thank you for your feedback. Really glad you found our team friendly; it means a lot to us. Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Excellent customer support. Thank you
I was trying to use a BP Pulse charger as my home charger needs a replacement. As a disabled person with a very low battery I was concerned about charging before I ran out of battery power. The charger had a screen error message & code so I called the helpline and spoke with an incredibly helpful lady called Lucy, who reset the charger point. Sadly, it still didn’t work, but Lucy tried more options. I was so impressed by Lucy’s helpful and patient working for her customer support, I would award Lucy more than 10 out 10. Thank you
10. mars 2026
Svar fra bppulse
Hi Rose,
Thank you so much for sharing this! Really glad Lucy was able to support you; she’ll be over the moon to hear your lovely feedback. We're sorry to hear the charger didn't work. Do you have the charge unit id? So we can look into this further for you. Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Svar fra bppulse
Hi Majaz,
Thank you for your loverly review. It's great to hear we were both very helpful and patient. Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Svar fra bppulse
Hi. Thanks so much for your review. Really glad to hear that our customer care agent came across so professional, it means a lot to us. Don't hesitate to get in touch with us should you have any further queries, we are always happy to help!
Happy charging,
Gary, bp pulse team.
Had the lead stuck in the charge point
Had the lead stuck in the charge point. Quick call soon had it released.
9. mars 2026
Svar fra bppulse
Hi, thanks for your feedback! We’re glad our team was able to help release the lead quickly and that your session went smoothly. Julia, bp pulse
Very helpful assistance with my first…
Very helpful assistance with my first charge of my new electric car
8. mars 2026
Svar fra bppulse
Hi. Thanks so much for your review. Really glad we could help out with your first charge — hope you’re loving the new EV!
Happy charging,
Gary, bp pulse team.
Disappointed
My query wasn't resolved seems like the customer advisers have no clue at all.so disappointed.
6. mars 2026
Svar fra bppulse
Hi Faisal,
I’m really sorry to hear that your query wasn’t resolved, this is the last thing we want or anyone, and I completely understand why you’d feel disappointed. You should be able to rely on us to give clear answers and get things sorted, so it’s frustrating to hear we missed the mark this time.
I have informed the customer care agent you spoke to on the 7th of March to raise an fault ticket with our technical team to further review the issues you are currently facing on your account. We will be in contact with yourself once we have an update.
Thanks for letting us know, your feedback genuinely helps us improve.
Kind regards,
Gary, bp pulse team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.