My first charging experience at a BP PULSE. First charger would not accept any of my bank cards, all declined. Second one the same. Called customer services and spoke to helpful woman who was aware of... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Ok however!
After a couple of tething troubles on first usage the system work well and the app updated with relevant information. My one sticking point is the high pre authorization of £60 per every use is a bit excessive for a multi national company given other providers are remarkably lower. Using a number of times over a number of days leaves a fair drain on your bank account.
Thanks for reply, now understand the process I am awaing the card, however I thought the app was acting as the same as card. Obviously must have been my misunderstanding.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi there,
Thanks for sharing your experience, glad to hear things smoothed out once you got past those first few teething issues, and good to know the app kept everything updated.
Regarding the £60 pre auth, you can request a bp pulse card free of charge from the app that you can use to start and stop charge sessions. With the bp pulse card, you won't face the £60 pre auth.
Kind regards,
Gary, bp pulse team.
Faulty unit quickly fixed by helpful staff
Pulled off the motorway at Oldbury in Birmingham, rocked up to the charger and it wouldn’t connect and a charge wouldn’t begin.
Spoke to the helpline, lady that answered
was incredibly helpful, polite and knowledgable and I was charging in no time at all.
Turns out the issue was the unit.
BP charging as a whole 3/5
Service from this employee 5/5
29. mars 2026
Svar fra bppulse
Hi Dave,
Thank you for your review. It's great to hear our team who got you back up and running so quickly, big shoutout to the helpline hero who saved the day! Let us know should you need any further assistance.
Kind regards,
Gary, bp pulse team.
Chargers at tamworth retail park
8 chargers at tamworth. None working but no error messages displayed. Tried 2 machines with pay by card with no success. Then dowloaded app to see if that would work, but it didnt. 3 other drivers tried and left in this time. Eventually called the helpline and the guy was helpful and reset the unit. But this is a premium price being paid, id expect them to know if the machines were not working.
26. mars 2026
Svar fra bppulse
Hi Richard,
Thank you for your time today over the phone discussing the issues you faced at our charge points in Tamworth. As discussed, I will report your experience back to our Engineering team to review the charge units. Furthermore, you can order a bp pulse card via the app and use the card to start and stop charge sessions.
Kind regards,
Gary, bp pulse team.
Finally had enough!
Finally had enough!
Firstly I must state that the helpline staff are excellent and do all they can to help.
However, the remainder of the charging service is now very poor.
RFID card doesn't work, the app has its moments and connectivity is appaling.
I travel a lot for work and on stay overs at hotels try to plug in overnight. Great when it's Osprey and some other companies but for the last couple of years I have approached BP chargers with dread! Will it work, will coms work? On several occasions no! Meaning , time out of your working day.
BP for me is the last resort and I will travel past them to get to a more reliable competitor.
Yesterday was the last straw! Pulled up at a hotel for a meeting, tried to connect to two chargers; with card and app, no joy, it tried but failed with the app. Rang the helpline who had a go! Oh, it must be a coms issue it was OK two days ago. So , five hours when it could be charging car just sat there! During our first coffe break i went on the BP app and cancelled my subrcription.Found a charger later (not BP) and had to just sit there while it charged.
This is not restricted to a particular area, it's national.
So many better chargers out there in a similar price bracket.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Bob,
Thank you for your time today over the phone discussing the issues you have faced using our charge units. It’s great to hear the helpline team have consistently been there for you, but the rest of the experience clearly hasn’t matched that level. And for this, I apologise.
Regarding your experience, I will pass this on to our Service Excellence team for further review on how we can improve for services going forward alongside your feedback. Once more, I apologise for the experience you had with us.
Kind regards,
Gary, bp pulse team.
Fantastic 😍
27. mars 2026
Svar fra bppulse
HI Hassan,
Thanks for the awesome feedback and glad to hear we were able to assist you today with your charging session.
Happy charging.
Gary, bp pulse team.
Impressive Customer Service
I’m not one for reviews but have to flag the excellent service I received from both Kaseem & Julia in the BP Pulse Customer Care Team. My issue was dealt with promptly & professionally in a friendly manner & to my complete satisfaction
12. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Nick,
Thanks so much for the shout out! Really glad to hear Kaseem and Julia were able to get everything sorted quickly for you. I’ll make sure your kind words get passed on to them, they'll really appreciate it!
Kind regards, Gary, bp pulse team.
Home charge
I have a home charger with this company and have used their public network. I have had nothing but problems with it. The home charger is useless they have lied about my install date to shorten my warranty i offered proof of this and they wouldn't hear it. I am now left without facilities to charge. I used a public charger of theirs and it charged me double 3 months in still tryjng to get my money back. Customer service is none existent.
26. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi There,
Thanks for your review and I'm sorry to hear that you found our customer care unhelpful regarding your case. We requested further information from yourself in order to locate your account to review your case. Unfortunately, we received no further correspondence. Should you wish for us to review your case further, please get in touch.
Kinds regards, Gary, bp pulse team.
Great help unlocking my car from the…
Great help unlocking my car from the cherging point
25. mars 2026
Svar fra bppulse
Hi Yrena,
Thank you for the awesome review! Great to hear we managed to help you unlocking your car from the charging point. Don't hesitate to give us a call anytime should you require any further assistance.
Happy Charging.
Gary, bp pulse team.
Very good help
24. mars 2026
Svar fra bppulse
Hi John,
Thanks so much for the awesome review! Great to hear we could help you out. If you ever need anything else, just give us a shout.
Happy charging!
Gary, bp pulse team.
prompt and professional
20. mars 2026
Svar fra bppulse
HI Pravin,
Thanks for the great feedback. It's always great to hear we are both prompt and professional while dealing with your query. Don't hesitate to get on touch should you need further assistance.
Happy charging,
Gary, bp pulse team.
Broke
Broke, again after an incomplete charge. Hugely expensive and wouldn't provide a receipt unless I provided a credit card image. Cc dont allow you to do that so had to write it off. Avoid BP for the many other options.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Mick,
Thank you for your time today over the phone. And once again, sorry for the delay in providing you a receipt for your charge session, you should receive your receipt sometime today. I have also fed back your experience to our service excellence team for further improvement.
Kind regards,
Gary, bp pulse team.
Because the amount of money you have…
Because the amount of money you have taken out of my account like £60 and I am very annoyed about this because every time I use BP Plus it only charges me £25 because I get a 20% discount and I am very annoyed about the way that I have to charge my electric car because I never used to charge it like this. I used to go to a VP Plus and put my card on it and it would register register because I have a prescription and then it starts charging but this time the app wouldn’t work and needed an update, which has been done but the actual charging station with down on all of them so I couldn’t do what I had to do with it properly very annoyed but thank you for helping me out at the same time bless
21. mars 2026
Svar fra bppulse
Hi Dennis,
Thank you for taking the time to contact us regarding your recent experience and the holding fee applied to your account. I’m sorry for the frustration this situation has caused, especially when you were already experiencing issues with both the app and the charging units. To avoid this holding fee entirely, I strongly encourage travelling with your RFID charging card. When a session is initiated using the RFID card rather than the app.
Kind regards,
Gary, bp pulse team.
Very friendly and patient
Very friendly and patient. Solved the issue without undue fuss
20. mars 2026
Svar fra bppulse
Hi Stephanie,
Thank you so much for your lovely feedback! We're delighted to hear that our team was friendly, patient, and able to resolve everything smoothly for you. We’ll make sure your kind words are passed on to them.
Your feedback truly means a lot, and we're always here if you need anything else. ⚡Paula, bp pulse
Very clear and precise.
20. mars 2026
Svar fra bppulse
Hi Mo,
Thank you for your great feedback, it means a lot to us. Glad to hear you found using our services very clear and precise.
Happy Charging.
Gary, bp pulse team.
Avoid like the plague
Absolute rip off con artists. Unwittingly signed up for charging but when realised error tried to cancel which was a nightmare. Very difficult to contact. And when contact made, very unhelpful and dismissive. Finally got email confirmation that account had been cancelled. Then today a threatening letter from a company called Debtist demanding an outstanding payment with further debt repercussions!!
Avoid this company like the plague.
18. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Steph,
Thank you for your review. Due to the limited information provided, I am unable to further review your case. Should yo wish for me to review further, please get in touch with our Customer Care team. I can confirm that bp pulse does not use a company called Debtist for any outstanding payments or debt recovery.
Kind regards,
Gary, bp pulse team.
I had an incredible experience with…
I had an incredible experience with today.Antony went above and beyond to help me with my charging issue . I was feeling frustrated, but their patience and expertise turned everything around. It is rare to find such high-quality service these days. I highly recommend them!
18. mars 2026
Svar fra bppulse
Hi Nozipho,
This is amazing to hear! Antony will be over the moon when he hears your lovely feedback. Top-tier service like that is rare these days, so your recommendation means a lot. Glad you’re all sorted now!
Happy charging,
Gary, bp pulse team.
App wouldnt work
App wouldnt work. Couldn't associate cards despite numerous attempts, and Couldn't pull up orevious cards
Had to call the helpline. Helpline were very good. Directed me throught the website, which worked. But i was there for c25 mins trying to fux the issue...
18. mars 2026
Svar fra bppulse
HI,
Thanks for your review and I am sorry to hear you have experienced issues with the app. This sounds frustrating, especially when you’ve tried multiple times to link your cards and nothing seemed to work. We have emailed you requesting further information as we are keen to get this resolved for you as soon as possible.
I’m glad our helpline team were able to get you sorted through the website, but you shouldn’t have had to spend 25 minutes fixing something that should just work. We’re looking into what went wrong so we can stop it happening again.
Kind regards,
Gary, bp pulse team.
Had to phone help desk
Had to phone help desk. Really helpful and resolved the issue in minutes
18. mars 2026
Svar fra bppulse
Hi Paul,
It's great to hear that our help desk jumped on your query right away and got everything sorted in just a few minutes.
Happy charging.
Kind regards,
Gary, bp pulse team.
I've just the issue with my card and I…
I've just the issue with my card and I just go to the customer services and they are very good and they explain me very well and they have to be for that thank you so much for that.
18. mars 2026
Svar fra bppulse
Hi Sohrab,
Thanks for sharing! 😊 Glad the customer service team could explain everything clearly and help you get the card issue sorted. Really appreciate the kind words!
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi,
Great to hear that our 24/7 team could give you great service whenever you needed it. Let us know if you need any further assistance.
Kind regards,
Gary, bp pulse team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.