Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery. The charger interface was easy to set up... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
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I was given this card to charge my car
I was given this card to charge my car. And received £300 worth of parking fines.
2. mars 2026
Svar fra bppulse
Hi Jean,
Thank you for your time today over the phone and I'm sorry to hear about the parking fines you have been issued. I have emailed you your charging history which could help in your appeal for the parking fines you have recently received. Should you need further assistance, please don't hesitate to get in touch.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Yvonne,
Thank you for your great review! I'll pass your feedback on to Belinda, she will be over the moon! Don't hesitate to give us a shout if you need further assistance!
Kind regards,
Gary, bp pulse team.
Very poor experience with BP Pulse.
Very poor experience with BP Pulse.
My BMW charging cable became stuck in their charging unit (Charger ID: FC18087), which meant I had to purchase a replacement cable at my own cost. Their support team acknowledged the issue and confirmed in writing that the cost would be reimbursed.
I provided the invoice on 12 February 2026. Since then, I have followed up multiple times and raised a formal complaint, but over a month later I still have no reimbursement, no refund for the original charging session, and no clear timeline.
Customer service responses have been slow and unhelpful, with repeated assurances but no action.
This has been extremely frustrating, especially as a new customer. Based on this experience, I would not recommend BP Pulse.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Mr. Wrighty,
Thank you for your review and I’m really sorry to hear about this. The lack of follow‑through and slow communication you’ve described isn’t the experience anyone should have, particularly when the issue was acknowledged in writing. I have emailed you today regarding your case, if you could kindly replay back so we can get your case fully resolved. I look forward to hearing from you soon.
Kind regards,
Gary, bp pulse team.
Very helpful guy,polite and efficient
Very helpful guy,polite and efficient. Dealt with my issue professionally
6. april 2026
Svar fra bppulse
Hi David,
Thank you so much for the great feedback! It great to hear you found our agent professional, polite and efficient. I will pass the feedback on, I'm sure he will be over the moon!
Happy charging,
Gary, bp pulse team.
The customer service experience was…
The customer service experience was excellent. The gentleman took his time to ensure I got my Charing session started. Even when the charger won't start from the app, he made sure to provide an alternative solution. It was a lifesaver. Quite literally. I have no qualms awarding him a 5 star for his professionalism
6. april 2026
Svar fra bppulse
Hi There,
That’s fantastic to hear! It sounds like the agent really took the time to make sure you were sorted, especially when the app didn’t play ball. Going the extra mile and offering an alternative solution can make all the difference. We really appreciate you sharing such kind feedback and well deserved 5 stars for that level of professionalism!
Kind regards,
Gary, bp pulse team.
I usually use BP Pulse but need to find…
I usually use BP Pulse but need to find out how i can tell the difference of the speed for charging. I sometimes need a rapid charge but how do i tell from the App.
Sorry i am new to all of this
6. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Nigel, Thanks for your review. On the BP Pulse app, the chargers are usually labelled by speed:
Fast/AC is normally around 7kW
Rapid is usually 50kW
Ultra‑rapid can be 150kW+
If you tap on a charger in the app, it should show the power rating so you can pick the quicker ones when you need a rapid top‑up. It gets easier the more you use it! If you ever get stuck, just gives us a call! We are always happy to help.
Kind regards,
Gary, bp pulse team.
Over priced. Bad service.
So many chargers don’t work.
The ones that do are massively overpriced. If prices were reasonable they’d see far more usage. So many of their chargers are not used or look abandoned. The pricing makes it completely unsustainable to use unless you’re desperate. And you’re only desperate a few times before you work out you need a different solution (sell electric car or find alternative charging).
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi There,
Thanks for sharing your feedback. It’s totally understandable to feel frustrated when chargers aren’t working as expected, please cna you let us know the location of these charge unit so we can review this in more detail?
Feedback like this is important and hopefully helps push improvements where they’re needed.
Kind regards,
Gary, bp pulse team.
It took 55 minutes to get connected
It took 55 minutes to get connected, even with the help of your technical adviser.
5. april 2026
Svar fra bppulse
Hi There,
Thanks, you for your review and please accept my sincerest apologies for the experience you had with our charge point yesterday. I tried to call you today to discuss your experience. Unfortunately, I was unsuccessful.
I have reviewed your case and I have sent you an email with my findings. I will also share your experience with our service excellence team for further review.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Waheed, that's lovely to hear! We’ve got some brilliant people in our Milton Keynes hub, so it’s great to see them getting a shout‑out. Thanks for sharing!
Kind regards,
Gary, bp pulse team.
I would take a star away as when I was…
I would take a star away as when I was at the Shankill charging point it dropped to 11kw when my car got to about 68% and then took another 45 minutes to get to 80 when it said 10 minutes wasn’t happy having to stay that extra when usually it takes 1 hour 20 for a full charge
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Thomas,
Thanks for the feedback. Charging can slow right down once the battery gets past around 60–70%, and some cars taper earlier than others. I will, however, have our engineering team review the charger to see if there are any faults with it.
Kind regards,
Gary, bp pulse team.
I have thirteen different charging apps…
I have thirteen different charging apps on my phone and have by far the worst experience using this particular app. Following the instructions to the letter it sets up all the way to not actually charging. I have many zero receipts for charging. If you want stress free charging, avoid this app
5. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
The customer service was excellent!!!
The customer service was excellent!!!! Friendly and professional!!
2. april 2026
Svar fra bppulse
Hi Dawn,
Thanks so much for the great review! So glad the customer service team gave you such a friendly and professional experience — that absolutely makes all the difference. Thanks for sharing!
Happy Charging!
Gary, bp pulse team.
The assistant who helped me was great
The assistant who helped me was great. He was very calm and reassuring and got me connected in double quick time.
1. april 2026
Svar fra bppulse
Hi William,
Thanks for this great review! It sounds like our agent went the extra mile — calm, reassuring, and got you connected in no time. Thanks for sharing the positive experience!
Happy charging,
Gary, bp pulse team.
Easy to use
I have used bppulse for about 6 months and I find it very easy, much better than some other apps.
4. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Richard,
Great to hear this! Awesome that we have been working well for you. Always nice when an app just works the way it should! Thanks for the shout‑out!
Happy Charging,
Gary, bp pulse team.
I was given all the information I…
I was given all the information I needed. Clear polite and friendly, glad I phoned’
2. april 2026
Svar fra bppulse
Hi There,
So glad to hear that! Great that everything was clear, polite and friendly — always makes calling in feel worth it. Really happy you had a positive experience!
Kind regards,
Gary, bp pulse team.
Ali was helpful and patient.
Ali was helpful and patient.
I needed to cancel a work place DD subscription.
1. april 2026
Svar fra bppulse
Hi Nick. Thank you for taking the time to share your review. We're glad to hear that our customer care advisor Ali was helpful and patient, while supporting you on the subscription cancellation. We'll definitely pass your kind words to him. If you ever need real time assistance, we're always here to help. Paula, bp pulse
Bppulse are unreliable and do not release your pre-payment.
I tried to use bppulse to charge my EV. Enter all my details (including shoe size) and bank details. They withdrew £60 (higher than other EV charging companie) and the charger did not work!!! Tried the emergency "Help" phone number but no answer! Had to charge elsewhere. After 2 phones calls to bppulse and phoning my bank still not had my £60 back. It has been 17 days now. Bppulse say it is my bank's fault (???) but my bank has said they are waiting for bppulse to release the money. I have talked to other potential users who all state they avoid bppulse beacuse if problems.
They have since replied asking for further information via a link on Trustpilot but did not put a link!!! Amazing!!
15. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Quite frankly
Quite frankly - awful. The charger nearest me (about 5 miles away) is always offline to charge and I have to phone them to reboot it. This takes around 15 mins in total. The other weekend it was 30 mins just to get through to a person. Support have the temerity to say it is just me that has a problem with this yet it is clearly a common problem as all support staff know exactly how to fix the issue. There have been a plethera of other issues - it is rare to actually plug in and charge and get a decent speed without something not being right. I would urge you strongly to read about other people's problems using bp pulse before subscribing. They have taken money out of my bank account despite having available credit on the app and telling me no money would be taken out. The list goes on and on,. Be warned!
1. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
bppulse charger shambles AVOID!
bppulse rapid charger at Alford Lincolnshire very unreliable. After loooong wait in queue staff can't reset it. Type 2 chargers in market place need bppulse card. Tried to pay online but no link to site on charger...it's buried deep in a webpage. When finally paid it wouldn't charge but took £60 deposit for the pleasure of the experience. The whole network is a shambles. Avoid whenever possible.
28. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Ok however!
After a couple of tething troubles on first usage the system work well and the app updated with relevant information. My one sticking point is the high pre authorization of £60 per every use is a bit excessive for a multi national company given other providers are remarkably lower. Using a number of times over a number of days leaves a fair drain on your bank account.
Thanks for reply, now understand the process I am awaing the card, however I thought the app was acting as the same as card. Obviously must have been my misunderstanding.
25. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi there,
Thanks for sharing your experience, glad to hear things smoothed out once you got past those first few teething issues, and good to know the app kept everything updated.
Regarding the £60 pre auth, you can request a bp pulse card free of charge from the app that you can use to start and stop charge sessions. With the bp pulse card, you won't face the £60 pre auth.
Kind regards,
Gary, bp pulse team.
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