Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery. The charger interface was easy to set up... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra bppulse
Hi There,
Thanks for the great review. Glad you found our service level excellent!
Kind regards,
Gary, bp pulse team.
Brand new facility that provides high…
Brand new facility that provides high speed charging. Clean, easily accessible and usually has a high availability. The download of the vat receipt after in the app is great for company car users.
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Marcus,
Thanks so much for the great feedback! ⚡️ Really glad to hear you’re enjoying the fast charging, cleanliness, and easy access. We’re especially pleased the VAT receipt download in the app is proving handy for company car users. Hope to see you charging with us again soon!
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Mr. B,
Thank you for you great feedback and it's good to hear you found our support level very good.
Happy charging,
Gary, bp pulse team.
The lady dealing with my query about…
The lady dealing with my query about using my BP app for the first time to charge my VW ID3 was extremely helpful and tremendously patient with me. I couldn’t hear too well, thus I was slow to carry out her instructions. After an hour I was at the final stage but the system wouldn’t allow me to complete because of my email address, which I have used for many years. - a dotted red line appeared under it. Many thanks to the lady who, sadly, couldn’t complete the application form, despite her best efforts.
14. april 2026
Svar fra bppulse
Hi Terry,
Thanks so much for taking the time to share this. We’re really glad to hear our colleague was so helpful and patient, that’s exactly what we aim for. Sorry that the app let you down right at the final hurdle though, especially after all that effort. I reviewed your account this morning and I can see it is fully set up and active as it should be. Should you be experiencing any further issues, please don't hesitate to get in touch.
Kind regards,
Gary, bp pulse team.
Charger out of order & no reply from customer services.
The EV charger was displaying a message instructing me to remove the cable and try again. However the cable was not attached and the message would not change. I called the help line but no one answered. I charged at the zest charger and phoned the helpline afterwards and they re booted the charger. On returning to the car the BO charger was in use so the reboot clearly worked. Not much use for me as I had to use the zest charger.
13. april 2026
Svar fra bppulse
Hi Paul,
Thank you for your feedback and thank you for your time today over the phone discussing the experience you had yesterday. As discussed, I have requested our engineering team to review the charge unit in question.
Kind regards,
Gary, bp pulse team.
Charging side of things is a doddle
Charging side of things is a doddle. Very easy But the parking bays are far too small even for the average sized ev.
12. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Rhett,
Thanks for sharing! Pleased charging was easy, and we appreciate the feedback on the parking bays. We'll feed that back to the relevant team.
Kind regards,
Gary, bp pulse team.
Still no refund,absolute waste of time
I was Promised a refund after their charging port became faulty,not releasing the cable,this was weeks ago,they said it was sent on the 18th,still nothing,now they are not returning my emails,phone calls etc. provided some kind of reference and the bank said there is not such thing,I have been messed about and chased and chased this. The best part - I had credit on my account so shouldn’t have been charged at ALL! I just want my refund as promised,no point in you asking me to message you,you do absolutely nothing to rectify the situation. Bank has now opened a dispute. I do not recommend them for the price,customer service or reliability. Much cheaper and easier options out there.
7. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Quick to connect to an advisor
Quick to connect to an advisor. Great support and sorted out the issue with the charger quickly and efficiently. Really helpful.
11. april 2026
Svar fra bppulse
Hi Vicki,
Thanks so much for the lovely feedback! Really glad we could get the charger issue sorted quickly for you.
Kind regards,
Gary, bp pulse, team.
the agent was knowledgeable
the agent was knowledgeable, friendly and exceptionally helpful
12. april 2026
Svar fra bppulse
Hi Jeff,
Thanks so much! We’re really pleased you found the agent friendly and helpful.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi There,
Thanks for the feedback — really glad you found our services helpful!
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Daniel,
Thanks for the feedback — glad we could help!
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Santosh. Thanks for the great feedback — we’re really pleased to hear you had an excellent experience. Safe travels and happy charging! ⚡Paula, bp pulse
Svar fra bppulse
Hi Kibe Morka. Thanks for letting us know — we’re really glad to hear the agent was helpful. We’ll be sure to pass your feedback on to the team. 😊 Happy charging! Paula, bp pulse
I appreciate bp pulse efforts for being…
I appreciate bp pulse efforts for being with them all this while. Well done you.
Loseni Kamara
8. april 2026
Svar fra bppulse
Hi Loseni. Thank you so much for your kind words — we really appreciate you being with bp pulse and taking the time to share this. Your support means a lot to us, and we’ll keep working hard to deliver the best possible charging experience. Safe travels and happy charging ⚡Paula, bp pulse
The lady I was talking to was great…
The lady I was talking to was great help and sorted my problem quickly
9. april 2026
Svar fra bppulse
Hi Gaz,
Thanks for sharing this! We’re really glad our team was able to help and get things sorted quickly.
Kind regards,
Gary, bp pulse team.
Great customer service
The operator who I spoke to “Simon” was extremely helpful and methodical with solving the issue I had with the charge card. Simon spent a lot of time on the call I didn’t feel rushed, so extremely satisfied with BP customer service, with identifying the problem and I’m sure the solution will be found quickly .
9. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Mohsen,
Thanks so much for the lovely feedback! We’re really glad Simon was able to help and take the time to get things sorted — we’ll be sure to pass this on to him.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi there,
Thanks for the great review! Glad you found our service support to be really smooth. Give us a shout if you need any further assistance.
Kind regards,
Gary, bp pulse team.
I’m used with good customer service
I’m used with good customer service, they exceeded my expectations, well done to the lady that dealt with my issue ❤️
8. april 2026
Svar fra bppulse
Hi There,
Thanks so much for the lovely feedback! We’re really glad to hear you had such a great experience — I’ll be sure to pass this on to her.
Kind regards,
Gary, bp pulse team.
Charger not taking RFID card, customer services started charge remotely.
5 stars based on the individual that helped me on the phone and started my charge remotely. Quick, efficient service with a genuinely polite and helpful individual. Shame the charger was broken for weeks but my review is based on customer service not BPs delay in repair.
8. april 2026
Svar fra bppulse
Hi Lewis,
Thank you for taking the time to leave such a thoughtful review. We’re really pleased to hear that our support agent was able to assist you quickly and provide a positive experience, I will pass on your kind words to the agent.
We also appreciate your patience regarding the charger availability and understand how delays can be frustrating. Feedback like yours helps us continue improving both our service and network reliability.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Mark,
Thank you for your review and I'm sorry to hear you feel we are overpriced. Upon reviewing your recent charge session, I can see you currently have a pay as you go account with us. You can get the tariffs at a 20% discount by becoming a subscriber for £7.85 a month should you use the public charge units often.
We also review our tariffs on a regular basis, and I will pass your feedback on to the relevant department.
Kind regards,
Gary, bp pulse team.
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