Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery. The charger interface was easy to set up... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very good customer service
Very good customer service. Managed to address my issue with payment and refund promptly.
27. april 2026
Svar fra bppulse
Hi Jamine,
Thank you for your review. It's great to hear our customer care team managed to address and sort your refund out promptly.
Kind regards,
Gary, bp pulse team.
Good customer service and charging…
Good customer service and charging smooth transaction process
25. april 2026
Svar fra bppulse
Hi Tjay,
Thank you for your lovely review. It's good to hear you found the charging experience smooth and our customer care satisfactory. Don't hesitate to get in touch should you require any further assistance.
Kind regards,
Gary, bp pulse team.
The representatives were extremely helpful…
The representatives were extremely helpful esp as this was the first time I had used the station to charge my car.
27. april 2026
Svar fra bppulse
Hi Elaine,
Thank you for this great review! It's great to hear our customer care team was so helpful on your first time using our charge station. Please don't hesitate to contact us should you need any further assistance, we are always happy to help.
Kind regards,
Gary, bp pulse.
Friendly and helpful
Friendly, helpful customer service over the phone. First time using BP Pulse card at a charging point so wanted to check it was all working fine. Had to wait in a queue but not that long.
24. april 2026
Svar fra bppulse
Hi Sarah,
Thank you for your review. Sorry to hear you had to wait in a queue for some time, we don't usually get long waits on our phone line, but it can happen from time to time. It's great to hear our customer care team was able to help you once you got through.
Kind regards,
Gary, bp pulse team.
The 4 chargers at Rossdowney Waterside…
The 4 chargers at Rossdowney Waterside Derry Co. Londonderry were not working yesterday. Your service is unreliable. For months 2 of your chargers were not in service also.When it is available the cost per KW is exhorbitant
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Robert,
Sorry to hear you are having issues at the chargers at Rossdowney Waterside. I have reviewed the chargers, and I have found all four have charged in the last 24 hours. I will, however, raised this with our engineering team to see if there are any issues they can find. Should you have any issues while you are at one of our chargers, please don't hesitate to call our customer care helpline, we are open 24/7.
Kind regards,
Gary, bp pulse team.
Used BP pulse regularly and no…
Used BP pulse regularly and no problems. Used it Friday via the app at EV station on Roman bank at Skegness and stopped the charging at 80% on the app but it would NOT disconnect from my car until 100% due to possible bad connection. I think i will now be resorting to other suppliers....
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Broken chargers
Broken chargers , low charging kWh absolute nightmare to even get the charge card & I have given up after several attempts and emails with customer service .
27. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good morning,
I would first like to apologise that you have experienced some of our chargers being either out of order or not delivering sufficient kWh. We previously requested further information from you to allow us to investigate the issues you encountered; however, unfortunately, we did not receive a response.
Please could you get in touch with our customer care team, as we are keen to investigate further and work towards resolving this matter for you.
Kind regards,
Gary, bp pulse team.
Only allowed to pay by the app absolute…
Only allowed to pay by the app absolute faf I would avoid at all costs it's a complex process just to collect your data
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Nathan, really sorry it felt frustrating or needlessly complex using our app, that’s definitely not the experience we want for you. Just to reassure you, you don’t have to use the app, you can order an RFID card to tap and charge on all our chargers, also all 50–150 kWh chargers also support contactless bank card payment or start a charge anonymously from our live map. We appreciate your feedback and I have reached out via email for further clarification, George ^bppulse team.
Customer service was good
Customer service was good, but trying to get a BP Pulse charger that works is nearly impossible
31. desember 2025
Svar fra bppulse
Hi John,
Thank you for your review and it's good to hear you found the customer service. Sorry you couldn't get the charger to start today, I will report this to our maintenance team for further review.
Kind regards,
Gary, bp pulse team.
Nice helpful person very helpful and…
Nice helpful person very helpful and intelligent.
25. april 2026
Svar fra bppulse
Hi G Man,
Thank you for your lovely review! It's always good to hear our customer care team going above and beyond.
Happy charging,
Gary, bp pulse team.
Painful Registration
This is terrible, went to a funeral today and thought I'd get some charge, couldn't see the display for the sun and how dirty it was. It connected then cut out, so no charge. The registration process was a nightmare, defo one to avoid.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Thank you for your review, we are sorry to learn of your experience and would love the opportunity to discuss this with you. We have requested further information from you via Trustpilot and look forward to hearing from you ^bppulse
Very helpful person
Very helpful person, able to remotely activate the electric charger and talk through the procedure
24. april 2026
Svar fra bppulse
HI Daniel,
Thank you for your great review! It's always great to hear how helpful our customer care team are! I will pass on your feedback to the team.
Kind regards,
Gary, bp pulse team.
Setting up my account.
The customer service was first class very helpful and Ali had the patience of a saint with me very understanding and helpful he is a credit to the company .
23. april 2026
Svar fra bppulse
Hi John,
Thank you for your lovely review! Glad to hear you found Ali's service level first class! I will let him know about your review and he will be over the moon!
Kind regards,
Gary, bp pulse team.
Be careful of the overcharge fees !!!
Great customer service - 24hrs which was super helpful - the lady understood and raised a case for me and then the issue was resolved with the £10.00 refund ( as a good will gesture ). My only reason for not giving 5 stars is due to the issue in the first place which wasn’t clear on the App for the site I was at all. I fully appreciate and agree with the £10.00 overstay free to keep chargers moving - however it just states after 90 mins a over stay will be added - I had assumed that you had 90 mins grace ( due to being at a Hilton Hotel site ) after you had finished charging - but it appears that’s not correct - you only have 90 mins allowable charge then you get added £10.00 per hour on top of the charging fee … this should be made clearer - as I had legitimately charged for a couple of hours - then at about 23:30 before bed; went out to stop the charge to move the car so I didn’t get c£70 of charges for leaving it there while I slept - so surprised I got the charge - quick resolved and told only a one off . What was annoying was due to being in a hotel - made the effort to get up and move but both bays were still empty in the morning due to a hotel - its not a service station where I’d understand the charge a bit more - Apparently the slower chargers on the same site don’t have this charge but they were being used and I couldn’t risk no charge … the app also talked about an overstay fee for them so I assume that’s for when your fully charger etc.. I will avoid BP pulse if I can as not forward and I will only go for a min charge on the off chance that the £10.00 per hour after 90mins will kick in .. as I say good service to resolve and the gesture of goodwill - although because I made the effort to comply and the app wasn’t clear still not 100% sure it was my fault and was a gesture of goodwill as should be clearer.
8. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Mark,
Thank you for your review — it’s great to hear our team was able to resolve the issue and refund your initial overstay fee. Regarding the clarity of overstay fees within the app, I’ll be sure to pass your feedback on to our app development team for further review, to see how we can make this information clearer for customers.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Mr. Akpo,
Thank you for your loverly review and glad to hear you found our customer service spot on and were able to get your car charging.
Kind regards,
Gary, bp pulse team
Hamish's experience
The charging equipment is not user friendly I.e I did not find it easy to use. But one could phone for help - which made the process workable. But I noticed other motorists turning up and leaving without charging up.
19. april 2026
Svar fra bppulse
Hi Hamish,
Thank you for your review and sorry to hear you found our charge units not very user friendly. I will pass your feedback on to the relevant teams. Good to hear our customer care agents were able to make the process more workable. Don't hesitate to call us should you need further assistance.
Kind regards,
Gary, bp pulse team.
First time charger
The lady I spoke to was extremely helpful and took time to give me additional information about types of charging points etc as it was my first time charging the car. She was friendly and informative without being patronising. She was looking up more local charging points for me and selected the most appropriate for my needs. She was perfect for customer care.
18. april 2026
Svar fra bppulse
Hi Janine,
Thanks so much for sharing this, it really means a lot! It's great to hear our customer care agent could help make your first charging experience easier and point you in the right direction, I'll pass your feedback on to the agent and she'll be over the moon! If you need anything else, just give us a shout.
Happy charging!
Gary, bp pulse team.
And helpful and she sort out my problem
15. april 2026
Svar fra bppulse
Hi Daniel,
Thank you for your loverly review! It's good to hear our customer care agent was helpful and manged to fix the issue you were facing. I'll be sure to pass your kind words over to the agent that helped you.
Kind regards,
Gary, bp pulse team.
The stop button didn’t stop my vehicle…
The stop button didn’t stop my vehicle charging and the app charged me twice . 89p per kw is very expensive . Would not recommend using this charging supplier !
18. april 2026
Svar fra bppulse
Hi Darren,
Thank you for your time today over the phone discussing your experience. As discussed, the £60.00 charge is a pre-authorisation fee, which will appear as pending on your bank statement. Once the charging session has been completed, we instruct your bank or building society to release this pre-authorisation.
I have also passed your feedback regarding the short cable, and the emergency stop button to our engineering team for further review. They will investigate the charge unit and, if necessary, arrange a site visit.
Kind regards,
Gary, bp pulse team.
Absolutely excellent customer service
Absolutely excellent customer service - truly brilliant
18. april 2026
Svar fra bppulse
Hi Paul,
Thank you for the great review! Really good to hear you found our customer service to be truly brilliant! I will pass your kind words over to the team.
Kind regards,
Gary, bp pulse team.
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