Case Number: 36082772 This is my first time to use PB Pulse EV in my local area to charge my new Electric Car. I was impress about the customer service support he offered me to get connected.... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Had a problem connecting to EV charger. The machine stopped when going through 5 checks. The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until i... Vis mer
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Went to a rapid charger advertised as 300kw but the fastest speed I got was 12.0kwh it was so slow and the charges were outlandish and highway robbery. The charger interface was easy to set up... Vis mer
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It was the first time I had used a BP pulse charger. I was concerned as I had been charged £60 then another transaction for £7.29 which was all needed as a 'top up' to get home. I thought I had been... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We’re energising the future of transportation by developing fast and convenient charging solutions for consumer and commercial electric vehicles. Over the course of more than 10 years, we have designed and developed innovative electric vehicle charging solutions that enable EV drivers to charge at home, at work and on the go. On our mission to make charging fast and hassle-free, our charging points have been used over 35 million times to enable around 200 million miles of zero tailpipe emission driving. > 35 million electric vehicle charging sessions delivered 200,000 miles of zero tailpipe emission driving enabled > 50,000 drivers empowered to charge from home
Kontaktopplysninger
Breckland, Linford Wood, MK14 6GY, Milton Keynes , Storbritannia
- 0330 016 5126
- heretohelp@bp.com
- www.bppulse.co.uk
4,2
Bra
9k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra bppulse
Hi Mr K,
Thank you for your loverly review! It's always great to hear we have provided our customers with great service.
Happy Charging,
Gary, bp pulse team.
I find the BP pulse app is very good…
I find the BP pulse app is very good which allows you to see where the charging points are and recently travelling on the M6 from Scotland to Birmingham, I found the charging are placed well and too far from the motorway to charge your vehicle. Pretty happy with their setup and best thing is there is a subscription model which most ev companies offer in order to get a competitive rate
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Imran,
Thank you for your lovely review. It's great to hear that you find our app really good quality alongside the use of our public charge points.
Kind regards,
Gary, bp pulse team.
£60 holding fee-naughty
I use it quite often and it’s annoying that every time I use it , they take £60 deposit! Used it twice last week and my bank account looks awful
9. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Hayley,
Thank you for your review and sorry to hear you find the preauthorisation fee annoying. We do request your bank to release these funds immediately after the charge session has finished. It can, however, take the bank a number of days to release the funds back into your account.
You can use your bp pulse RFID card to start and stop charge sessions without occurring the preauthorisation fee. I hope this helps.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi Olatunde,
Thank you for your review. It's good to hear you are enjoying our service.
Kind regards,
Gary, bp pulse team.
Had a problem connecting to EV charger
Had a problem connecting to EV charger. The machine stopped when going through 5 checks.
The BP woman I spoke to was really lovely and helpful. Step by step through issues and stayed on call until it was completely resolved. Exceptional customer service.
9. mai 2026
Svar fra bppulse
Hi Ronny,
Thank you for your lovely review and sorry to hear you has issues with the charger at the start. It is great to hear our customer care agent provided exceptional customer service to yourself.
Kind regards,
Gary, bp pulse team.
Not straight forward
Machine didn’t work I had to download the app and register as card reader was broken. Still wouldn’t connect and charge had to then call up support who had to reboot. In all took 35 minutes just to start charging which made me late for my appointment. The customer service support rep was very helpful but using machine itself was a poor experience
9. mai 2026
Svar fra bppulse
Good afternoon, thank you for your honest review of the experience. Sorry for the frustration and delay, we completely understand how inconvenient this must have been. We really appreciate you taking the time to share this. We’re actively upgrading our payment systems to improve reliability, and your feedback helps us get this right. George bp pulse team.
Svar fra bppulse
Hi Armaghan,
Thank you for your review. It's great to hear that we provided excellent customer care for you. Don't hesitate to get in touch should you require further assistance.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Good afternoon, really sorry for the frustration caused here, we know how stressful it is when a cable won’t release. We’ve checked the session and there was no fault with the charger. The logs show the release was triggered by locking and unlocking the vehicle, which is how the cable is normally freed from the car.
We appreciate this wasn’t a good experience and we’re here if you need any further help. George, bp pulse team.
The customer agent was very friendly…
The customer agent was very friendly and knowledgeable
4. mai 2026
Svar fra bppulse
Hi there,
Thank you for the lovely review! It's good to hear that you found our Customer Care agent both friendly and knowledgeable. I will let the agent know your kind words you shared.
Kind regards,
Gary, bp pulse app.
The advisor was helpful and calm…
The advisor was helpful and calm despite how stressed I was
5. mai 2026
Svar fra bppulse
Hi Brian,
Thank you for your lovely review! It's always good to hear how helpful our advisors are, especially during stressful times.
Kind regards,
Gary, bp pulse team.
Svar fra bppulse
Hi M A,
Thank you for your review. Really good to hear we have been helpful and prompt with your queries.
Kind regards,
Gary, bp pulse team.
Easy to use
The chargers are easy to see, the screen has decent instructions on how to use the charger and the speed of charging is good
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi David,
Thank you for your review. It's good to hear you find our chargers easy to use and you are happy with the charging speed.
Happy Charging,
Gary, bp pulse team.
Terrible start and when it finally came to work while I was getting talked through the whole restarting process it shut down again giving me 32 miles worth and having 40 miles to go l had to close al,
Terrible time, the girl on the phone was very helpful and after restarting the charger which after 20 minutes unknown to me as I got something to eat it turned off and give me 32 miles worth with 40 miles to go. Had to turn everything off and cruise down the motorway at 50 mph. This was a very stressful journey home.
2. mai 2026
Svar fra bppulse
Hi Alan— thank you for taking the time to share what happened.
We’re really sorry to hear how stressful this journey was for you. Having the charger shut down unexpectedly after you’d already spent time restarting it, and then being left short of the range you needed, is understandably worrying — especially when you still had miles to go 😕⚡️
We’re glad to hear our call handler was helpful and supported you through the restart, but we appreciate that this doesn’t take away from the anxiety and inconvenience you experienced when the session ended early. If you ever need us again, please don't hesitate to contact us, we're here to help you 24/7 😊 Paula, bp pulse
I had an error message with the BP…
I had an error message with the BP charger saying I would be able to reconnect in 2 minutes. I waited for quite a time but still the charger was showing the same error display.
I called the helpline phone number showing on the charger, my call was answered very quickly, the charger was reset, ar the call center, all done in 5 minutes. Brilliant customer service. Thank you.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Hi Charles.😊
Thanks so much for sharing your experience. We’re really glad to hear your call was answered quickly and that our team were able to reset the charger and get things sorted for you so smoothly 📞⚡️
It’s great to know everything was resolved in just a few minutes — we’ll be sure to pass your kind words on to the team. Thanks again for taking the time to leave a review! Paula, bp pulse
Not nice the £60.00 charging in advance
Not nice the £60.00 charging in advance
29. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra bppulse
Good afternoon, thank you for your review, we understand how frustrating that feels. Pre‑authorisation charges shouldn’t normally apply if you’re signed up to a subscription and using an RFID card. If you’re still seeing a £60 held not as a pending transaction after 30 days, please send us a private message with your details and we’ll look into this urgently for you. George^F S^ bppulse team
I have turned into a bit of a Luddite…
I have turned into a bit of a Luddite and the call handler was very patient and helpful.
1. mai 2026
Svar fra bppulse
Hi Andrew😊. Thanks for sharing this — we’re really glad to hear our call handler was patient and helpful. It’s great to know you felt supported, and we’ll be sure to pass your kind words on to the team 📞⚡️Paula, bp pulse
Svar fra bppulse
Thank you for taking the time to leave a review, Mr Singh.
We’re sorry to hear that the unit didn’t work properly and that you had to call a technician to resolve the issue. This is certainly not the experience we aim to provide.
To help us investigate what may have gone wrong, we would need a few more details about the unit and the issue you experienced. If you’re happy for us to look into this further, please email us at heretohelp@bp.com with your contact details, unit information, and any relevant dates.
We appreciate your feedback, as it helps us improve our products and services. Julia, bp pulse
Svar fra bppulse
Hi K,
Thank you for a lovely review. Glad you are happy with our service.
Kind regards,
Gary, bp pulse team.
Beyond expectations.
30. april 2026
Svar fra bppulse
Hi Tom,
Thanks for the great review. Glad our team went beyond your expectations.
Happy charging,
Gary, bp pulse team.
The customer service agent was precise
The customer service agent was precise, knowledgeable and very helpful.
29. april 2026
Svar fra bppulse
Hi Goria,
Thank you for your review. It's good to hear that our agent was precise, knowledgeable and very helpful. I will pass your kind words over to the agent and he will be over the moon!
Kind regards,
Gary, bp pulse team.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.