Bargain Rental Cars Anmeldelser 

We had a bad experience with this company. We hired an oldish car (10 years old) for six weeks. We have hired older cars in NZ in the past without any problems. However, we had a blowout on a road in the far north. As we did not have the fully comprehensive insurance we fitted the spacesaver wheel ourselves. However, when we got to the tyre fitters the staff told us the spare wheel was damaged because the tyre was under-inflated. We therefore thought we had better buy another wheel. However, no spacesaver wheels were available. We contacted BRC several times in the process but they offered no help. Eventually we got a wheel that would do which cost over $400 which BRC agreed to repay us. We travelled extensively in North and South Islands and on our way back to Auckland noticed a warning light coming on. There was no manual on the car, so we checked all the fluid levels and found the problem was the windscreen washer fluid, but in the process found the power steering fluid level to be not be registering on the dipstick. Luckily we were due in Auckland the next day so took the car into the Grey Lynn branch where we had hired from, who referred us to their maintenance department on the North Shore. They decided we could not carry on using the car but did not have a replacement till next day. This resulted in another day in Auckland when we were intending to go further north. It is lucky we were staying with a friend and did not have motels booked or we would have lost a lot of money. BRC promised to reimburse us for the wheel and a pair of windscreen wipers we needed to buy in the South Island but we could not get this promise in writing.
Repeated phone calls, emails and visits were fruitless. Staff were polite but could not sort our problems.
I get the impression this is a company who do not maintain their vehicles well and operate on the margins. They are cheap but be prepared to be on your own if you have a problem, especially if you are travelling extensively.

Quick pick up and drop off.
Older car went well. Aircon and radio not working properly. But great for price. Would use again

Very good experience with Bargain, a clean car that matched exactly our reservation. Very quick for picking up and returning the vehicle. And above all, much cheaper than the other car rental companies. I recommend it 200%

We hired a car from Bargain Rental Cars at Hamilton airport. The service and the car were terrific. Toyota Aqua Hybrid was easy to drive, reliable and economical. Ten days of easy driving, between Taupo and Orewa all went very well and we want to do it again.

From initial search to pickup and return couldn't have been a simpler process, having rented in Australia the UK and Europe, and having to jump through hoops to meet rental company policy hurdles dealing with BRC was a simple transaction and customer based experience. Highly Recommend

Very convenient, great customer service, lovely to deal with. Will highly recommend and definately use again. Excellent. A+++++++

This was my second time booking with BCR Silverdale.
At the time of booking I was unable to confirm a car in the category I required. I booked a larger vehicle so I wouldn’t be without transport. On collection Whistler at the Silverdale office managed to swap vehicles around so I could have a smaller car. I was very grateful for him doing this as I was visiting my elderly mother and wouldn’t have been able to drive it up to her home due to size of entrance.
Staff very pleasant and a pleasure dealing with them.
Car was great and no issues. Clean and economical.
Will continue to use BCR for future trips to NZ. 😊

So so so good!! Thank you for an easy and stress free experience….
Not so complicated, straight forward.
From bond hold which was release the day the car was given.
Cleanliness
We will definitely rent from the team again.

Easy online booking system, quick and efficient airport transfers and excellent customer service during pickup and drop off. Will definitely book again when we return to NZ.

Competitive prices! Hassle free experience. We were very happy with our hire and airport pickup / dropoff with Bargain Rental Cars.
Staff are friendly and helpful.
Would definitely use Bargain Rental Cars again :-)
Thanks!!

I found dealing with the company excellent. They were waiting at the airport to.collect.me and I hadn't booked that. I will use them again on the next visit

Great communication and lovely helpful staff. Very professional and a very reasonable price. Couldn't fault the whole operation- No hidden costs and we loved our wee hybrid car.

Booked a car as the page said I wouldn’t be charged until pick up. Immediately charged my card. I cancelled immediately and then they claimed it was 30 days until I’d receive my refund. I told them their page said I wouldn’t be charged and to refund immediately. They declined. I told them I’d give them a 1 star review and here it is. I’ll never use them again. Went to Ezy rental, better cars and not charged until picked up.

The car was ready for us to collect early. There were no complications or unexpected costs. The rental car was exactly what we expected, and was in a tidy, road worthy condition

Hamiiton BRC New Zealand surprised me with their professionalism, attention to detail and the service they supplied. I was met at the airport on arrival and was returned promptly at the rental completion. Additionally I was provided an upgraded vehicle. Highly recommed.

Very helpful staff and, when I wanted to extend my hire by a day, it was not a problem!

I had a confirmed booking for a 2 week 'Commuter Super Saver' car hire, Feb 2026, pick-up Henderson, Auckland, booked 2 weeks in advance.
BRC/HireAce then cancelled my booking 3 days before pickup, with no explanation.
I then re-booked a more expensive vehicle as the vehicle I wanted was not available, and waited hours for a confirmation email, (online it was showing available), The confirmation email never came???
I then called their office and they informed me the new booking vehicle was also not available even after showing available online.
I advise, STAY CLEAR of BRC and HireAce (their parent company.
They are cheap, but 101% Un-Reliable.

Good experience from pick up to drop off. Staff at Wellington city branch helpful and explained car operation thoroughly. Took out platinum insurance which I felt was at a reasonable cost compared to some companies. Car was a Toyota Aqua, it was clean tidy and ran well, very economical too. Will definitely use BCR again on next trip.

We booked at the last minute, almost at closing time, Waitangi weekend, and were assisted every step of the way — from the initial booking through to arranging payment. The team even followed up when we were running late to pick up the vehicle, which made the whole process smooth and stress-free. It didn’t take long at all, and their professionalism really stood out. The car and the overall experience were excellent. Highly recommended! -Sera

The experience was nice, and it's a great car rental company.

I made modifications to my booking and the staff was always very friendly and accommodating, I'd greatly recommend renting with BRC just for that, all the people I talked to are really great.

I removed a star because of two reasons:
- Cars are quite old, which I knew about because I read the reviews before renting, but still I would have liked a newer car. My own car at home is way older than the one I rented, but it's not a rental, and rentals tends to age a lot more than normal cars. Let me be perfectly clear: the car was not damaged, smelly, broken, dangerous, dirty or anything like that, it was just old.
- They "upgraded" me with a larger car, and it was obvious for them that I had no reason to complain because, for car rental companies "bigger car" = "upgrade". This is not limited to BRC, or even NZ, it's a worldwide / industry wide issue. Bigger cars use more gas, are harder to park, harder to drive. I wish car rental companies would commit to a specific model of a specific brand, and wouldn't do the "or similar" or the "we upgraded you" trick. In 25 years of renting cars, I've only seen one single company in one country (Iceland) that committed to giving you a specific model, I wish they would all do that.. In that case I had taken a lot of time choosing the specific car I picked not because of budget, but because it was what I liked to drive, and didn't have what I wanted.