A Choice Insurance Anmeldelser 

7 356
•
TrustScore 4 av 5

4,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Sukh was especially helpful and patient with me given I'm hearing impaired and struggle on the phone. She made sure I understood what was said and took her time going over things I didn't quite cat... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

The lady I spoke to on the phone, I believe her name was Lisa, she was extremely reassuring and helpful with the problems I had encountered. Customer service was incredible. Thanks again

Selskapet har svart

Vurdert til 1 av 5 stjerner

Yet another rip off company. I organized fairly cheap provisional insurance for my son as a leaner driver. But when he passed his test they used very high pressure tactics to try and convince us we w... Vis mer

Vurdert til 5 av 5 stjerner

I made a mistake on my daughters car insurance rushing to get her insurance so she could go out in her new car and had to change her d.o.b and I think her name was Lydia was absolutely brilliant. She... Vis mer

Selskapet har svart

Informasjon om virksomheten

  1. Forsikringsbyrå

Om A Choice Insurance

Skrevet av virksomheten

A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.

We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.

As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.

A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.

Why choose A Choice for motor insurance

  • Over 25 years of expertise in motor insurance.
  • Over a million policies sold.
  • Expert advice on suitable insurance protection.
  • Authorised and regulated by the Financial Conduct Authority.
  • A member of the British Insurance Brokers Association.


Kontaktopplysninger

4,2

Bra

TrustScore 4 av 5

7k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 95 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av to uker

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,2

Alle anmeldelser

(7 356)

840 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Would recommend

Easy to apply, clear information, quick easy transaction, good price.

20. august 2026
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Svar fra A Choice Insurance

Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice

Vurdert til 5 av 5 stjerner

I’ve called A choice insurance many…

I’ve called A choice insurance many times, but no one has been as helpful and friendly as Skylar, super informative and goes beyond to help me, she’s thinking and putting herself in my shoes and gave me all the information I would possibly need, absolutely carrying the company!

21. august 2026
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Svar fra A Choice Insurance

Hi,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Skylar.
Regards,
A-Choice

Vurdert til 4 av 5 stjerner

Quick to set up

Quick, efficient and easy to set up

17. august 2026
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Svar fra A Choice Insurance

Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service, good to be able to talk on the phone!
Susan was extremely helpful, and helped me renew my car insurance
Highly recommend

19. august 2026
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Svar fra A Choice Insurance

Hi Mr Roden,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Susan.
Regards,
A-Choice

Vurdert til 5 av 5 stjerner

Good customer service from Naomi

Good customer service from Naomi

18. august 2026
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Svar fra A Choice Insurance

Hi Bolu,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comment onto Naomi.
Regards,
A-Choice

Vurdert til 1 av 5 stjerner

Rubbish Customer Services and rip off merchants

Cancelled my policy - despite me giving them all the information requested - then took more money from my account.

Rang them got cut off after 18minutes of being on hold- rang back - when I finally got through (after being on hold a total of 32minutes) was told I was connected to the wrong department. Was told they would ring me back ASAP so I didn't have to wait.... 6 hours later still hadn't rung me- so I contacted them and sat waiting again- with the most awful hold music.

No apology from customer services for keeping me waiting. Nor for the rude way in which I was dealt with.

Customer service is rubbish. Still no clarity as to why my policy was cancelled.

WOULD NOT RECOMMEND!

EDIT- now they’re wanting to charge me MORE money… they cancelled my policy claiming I lied on my application- even though I have evidence to the contrary and are charging me for the privilege!

DEFINITELY WOULD NOT USE!

18. august 2026
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Svar fra A Choice Insurance

Hi Mr H

Thanks for sharing your review and for your edited reply.

I will be happy to address your situation. Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.

Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.

Thank you

Kate

Vurdert til 5 av 5 stjerner

Prompt and efficient service to new…

Prompt and efficient service to new customer.
Online instant quote and straight forward processing procedures. Prompt delivery of insurance cover and documents.

17. august 2026
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Svar fra A Choice Insurance

Hi Warren,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice

Vurdert til 1 av 5 stjerner

Absolutely disgusting service

Absolutely disgusting service , insured my sons car for him to learn to drive have been stopped 7 times by the police as it has never shown as insured on the MID , sent in all paperwork required , they imputed the incorrect registration to begin with now wanting the same paperwork resending as miraculously not received ( they did ) and still won’t be rectified I would avoid this company at all costs if you value your license

18. august 2026
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Svar fra A Choice Insurance

Hi Ian

Thank you for your feedback.

When customers buy a policy online, they enter their details, including the vehicle registration. We receive the information the customer gives us to provide a policy.

If corrections need to be made to vehicle details, the insurer may request the V5 document. I understand that sending documents to make changes can sometimes be frustrating and may delay the process.

I am pleased to see that your correct vehicle registration is now showing as insured on the MID. We wish you safe driving.

If you need any assistance in the future, please feel free to contact me at feedback@premiumchoice.co.uk. I'm here to help.

Thanks
Kate

Vurdert til 1 av 5 stjerner

The worth customer service they don’t…

The worth customer service they don’t know what they do , try to call them and waiting almost half hour to respond then they transfer me to customer and after that the phone is off for no reason and try to explain I have two years no claim bonus for normal car and one year with private hire and end of the conversation they said we can do for u with 0 years no claim bonus, how come ?! Then I cancelled the policy and lost almost 120 pound and they want to pay for cancellation fee 58 pound !!! they rubbing people . Be careful with them so they make u pay first the deposit then they ask about documents and how ever y send the documents by email or upload the documents they will no longer expect it .guys don’t be excited about they price !!

17. august 2026
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Svar fra A Choice Insurance

Hi Abdin

We appreciate your feedback.

When you buy a policy, we need to verify your details to ensure you are protected in the event of a claim. If a customer buys the policy with No Claims Bonus entitlement, we ask that they provide proof of this bonus.

We send multiple letters to customers asking for their documentation and give them over a month to submit their No Claims Bonus proof before we start the cancellation process.

No Claims Bonus can only be used on one vehicle at a time. If the No Claims Bonus is being used on another vehicle, it cannot be used on the new policy. We would then need to remove the No Claims Bonus entitlement.

Please get in touch with me at feedback@premiumchoice.co.uk if you have any questions.

Thank you

Kate

Vurdert til 5 av 5 stjerner

Miscommunication on my part

Great service in helping us with our issue, it was resolved very professionally..

17. august 2026
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Svar fra A Choice Insurance

Hi Paul

I would be happy to address your situation. Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.

We're here to assist you Monday to Friday 9am to 5pm and Saturday 9am to 1pm. We appreciate your patience during times of high call volumes, as this can occasionally lead to longer call wait times.

Please contact me at feedback@premiumchoice.co.uk if you would like my help.

Thank you

Kate

Vurdert til 5 av 5 stjerner

excellent insurers

16. august 2026
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Svar fra A Choice Insurance

Hi Melissa,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice

Vurdert til 5 av 5 stjerner

شركة تأمين ممتازة وسريعة الخدمات…

شركة تأمين ممتازة وسريعة الخدمات ومتابعة 24ساعة وفي اي مكان اذا كنت تامين شامل كل شي انصحه به بكل تاكيد سوف استمر بتامين مع هذا الشركة جيد جدا شكرالكم

14. august 2026
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Svar fra A Choice Insurance

Hi Ahmad,
Thank you for the 5-star review!!
Regards,
A-Choice

Vurdert til 1 av 5 stjerner

Avoid.

My experience with A Choice has been extremely disappointing, and I personally would not recommend them to learner drivers.

When I originally took out the learner policy, I didn't realise how difficult and expensive it would become once I passed my test and upgraded to a full licence. In my experience, the price after upgrading was significantly higher than quotes I was able to find elsewhere. I've been paying around £160 a month with a black box, which I found very expensive.

There was also an issue at the beginning where I was charged for both the learner insurance and the full-licence insurance at the same time. It took several days to get this resolved, which was very frustrating.

Now that my policy is finally coming to an end, I'm relieved to be moving on and I won't be taking out another policy with A Choice.

I'd strongly recommend that learner drivers shop around and carefully check what happens to the price and terms when they pass their test. In hindsight, I wish I had compared other options or considered temporary insurance rather than committing to this policy.

I was also unhappy that there was a charge associated with cancelling the policy, and I found my experiences with customer service frustrating.

Fortunately, I never needed to make a claim, so I can't comment on that aspect of their service.

This is based entirely on my personal experience, but unfortunately it has left me very dissatisfied with A Choice. Please do not make the same mistake I did.

14. august 2026
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Svar fra A Choice Insurance

Hi Kyle

Your feedback is very important to us, and I'd appreciate the opportunity to understand where you feel we have not supported you with your insurance policy.

Car insurance can be expensive for new drivers. We always strive to offer the most competitive quotes we have available to us from our panel of insurers to help you find the best option.

Congratulations on passing your driving test, that's a great achievement. I understand that we offered you a quotation when you passed your driving test that you chose to accept.

Please reach out to me at feedback@premiumchoice.co.uk I'm here to help in any way I can. I look forward to hearing from you.

Thank you

Kate

Vurdert til 5 av 5 stjerner

Amazing customer service from Shazia

Amazing customer service from Shazia, quick to answer the call. Shazia was very diligent, kind and professional. Helped with my query in a timely manner. Pricing was also competitive. Will be sticking with A choice in the future

14. august 2026
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Svar fra A Choice Insurance

Hi Muhammad,
Thank you for your kind words and 5-star rating!, We have passed your comments onto Shazia.
Regards,
A-Choice

Vurdert til 1 av 5 stjerner

customer service 👎

very bad customer care staff not friendly , communication not very tough than other

16. juni 2026
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Svar fra A Choice Insurance

Hi Mohammad

Thank you for your feedback.

We may ask customers to provide documents, such as their driving license information. This is to help us validate the details and ensure your protection in case you need to make a claim.

We communicate with customers using the email address they provide. We will reach out several times to request these documents before we must cancel the policy.

I will contact you so that we can work together to address your needs. Alternatively, please reach out to me at feedback@premiumchoice.co.uk.

Thank you

Kate

Vurdert til 5 av 5 stjerner

Very accommodating

Very accommodating and explained everything very clearly to me. The price for my renewal was completely fair. Overall no complaints!

14. august 2026
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Svar fra A Choice Insurance

Hi Lily,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

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