A Choice Insurance Anmeldelser 

I think it’s good

Good experience on insurance, however when I called to add further items your switchboard took ages- I hung up twice, then called back.
Your ‘Receptionist’ answered and said you would call back, 24 hours I’m still waiting. You must lose customers this way!

Very easy to get quote and was pleased with it.

Terrible!!! Always ignoring me when I’m trying to sort my insurance out and taking random payments from my account!!!

My son had his learners insurance with A Choice converting it to full policy when he passed. This meant he earnt his first year's no claims discount nice and early which was great.
His renewal came up and I spoke with Keiran on Monday to go through his new price. I wasn't sure so he offered to call me back today so I had time to think about it. I thought this was great and a big help.
Today he called back as agreed and was brilliant. Friendly, polite, and extremely helpful. He didn't make me feel rushed at any point and took the time to answer my queries and check information for me.
Despite the quote being about £150 more than others online, this one was much less limited on the black box. So, no curfew and scores are only impacted if driving between midnight and 5am, whereas,the cheaper policy was from 10pm!! We've had no issues with the black box, they send monthly emails with how you're scoring etc. We have found everyone we've spoken to at A Choice to be extremely helpful so for these reasons decided to stay with them.
Keiran is a credit to the team:)

Don't bother with a-choice, cancelled my daughters policy when battery died and apparently I was "tampering" with the telematics box. After cancellation they took 50 quid plus another 10% commision on top and I have been told that refund is issued within 30! days. Thats a month they keep the money for! Look elsewhere people, not worth the stress

A very easy and straight forward process, with an instant quote and paperwork all sent through in a timely manner - thank you a refreshing change.

Easy to use website

Very helpful, knowledgeable and friendly.

Very supportive and helpful. Skyla and prudence exceeded my expectations today and I’m very grateful. Very friendly and make you feel comfortable taking to them. This is how customer service should be done

quick fast and easy

Easy to use and quick response

I'd like to say thanks for all your help in keeping me insured, and safer on the road. A big special thankyou to smiley, who was a real pleasure to chat with , and help with a few difficulties I was struggling with , 5 stars to your great attitude, politeness, and encouragement.

Great. Perfectly smooth from beginning to end.

Customer service not helping at all , send to them the no claim bounce for three years they not excepted and not excepting the private hire as well .

I cancelled my previous insurance then come across Choice. Will never be looking back again, highly recommend & very reasonable with there pricing method. Was an easy process to
re-insure myself with Choice insurance.

Glad I made the move, should have done it sooner!!

I am leaving this review based on a very serious experience involving A Choice / Premium Choice Limited and a 17-year-old learner driver.

A 17-year-old took out car insurance through A Choice and selected monthly payments. What later became clear is that the monthly-payment route was not simply a normal insurance instalment plan. It led to Premium Credit Limited generating a regulated credit agreement in the young person’s name.

The Premium Credit agreement was headed as a Consumer Credit Act 1974 credit agreement and described itself as a running-account credit facility. It named the 17-year-old as the customer and showed the intermediary as Premium Choice Limited (U18). However, the same agreement also stated that to enter into the agreement the customer must be over 18 years old.

The agreement was not signed. Premium Credit then sent an email saying their records showed the credit agreement had not been signed, but that Direct Debit payments would still be collected. A £25 fee for not returning the signed agreement was also charged and collected.

I have also seen A Choice monthly-payment quotes displayed to a fake 17-year-old profile on Go.Compare, which raises concern that this may not be an isolated issue.

This matter has now been reported to the FCA, Citizens Advice / Trading Standards route, Go Compare.

My concern is simple: parents and young drivers may see “monthly payments” and assume it is just a monthly insurance option. In reality, this appears to involve regulated premium finance, with credit-agreement wording, Direct Debits, fees, cancellation risk and possible credit-reference consequences.

Until this is fully explained, I would strongly urge any parent or young driver to be extremely careful before taking monthly payments with A Choice, especially where the driver is under 18. Ask exactly whether a credit agreement is involved, who the finance provider is, whether the customer is legally eligible, and what happens if the agreement is unsigned.

This is currently unresolved, but the documents I have seen raise very serious questions.

Easy to apply, clear information, quick easy transaction, good price.