I made a mistake on my daughters car insurance rushing to get her insurance so she could go out in her new car and had to change her d.o.b and I think her name was Lydia was absolutely brilliant. She... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
My son is insured with A Choice. After him feeling a bit hard done to on his driving score because of late night driving, and being charged a further £50 admin fee to change the fact he was now going... Vis mer
Selskapet har svart
Spoke with Annette who guided me through the whole policy with humour and understanding. Give the lady a rise, she was an excellent ambassador for your organisation.
Selskapet har svart
Had to pay a cancellation fee when my son passed his test, as this Insurance company wouldn’t cover him due to his occupation within the construction industry. Even though they initially did knowing... Vis mer
Informasjon om virksomheten
Om A Choice Insurance
Skrevet av virksomheten
A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.
We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.
Why choose A Choice for motor insurance
- Over 25 years of expertise in motor insurance.
- Over a million policies sold.
- Expert advice on suitable insurance protection.
- Authorised and regulated by the Financial Conduct Authority.
- A member of the British Insurance Brokers Association.
Kontaktopplysninger
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Storbritannia
- 0330 127 4500
- www.achoiceinsurance.co.uk
4,2
Bra
7k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Svar fra A Choice Insurance
Hi Lily,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Very helpful with everything I needed
Very helpful with everything I needed, answered so many questions and was overall an amazing help for me.
19. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Stephanie,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards,
A-Choice
Straight forward
Very good, easy options and member of staff was sweet and helpfull
18. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Bradley,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
Terrible first impression
Terrible first contact. I had to wait for over 20 minutes, then the agent was condescending, kept interrupting me and was, I felt, rude. He disagreed. I asked to speak to someone else, was put back in the queue where I waited until the call was disconnected at just under 44 minutes waiting. This was for the sales team! Goodness knows how they treat existing customers. I called back, waited another 20 minutes or so and was helped by a lady called Amy who apologised for the lengthy wait, answered my questions, didn't speak to me like I'm an idiot and offered to go through the quote. I was happy to continue online but she was marvellous, polite and knew her stuff.
First impressions are important and mine was atrocious. Thank goodness for Amy.
16. september 2026
Svar fra A Choice Insurance
Hi Mr and Mrs Lewis
We appreciate your feedback and want to make sure you have the best experience possible.
I have tried to reach you to offer my assistance. Please contact me using the telephone number I left in my voicemail or at feedback@premiumchoice.co.uk so I can help you.
Thanks Kate
Svar fra A Choice Insurance
Hi Mr Mohammed
Thank you for speaking with me about your review. I am glad I was able to help you.
If you need my help again, please contact me using the telephone number I gave to you or feedback@premiumchoice.co.uk. I'm here to help.
Thanks Kate
Smiley was very helpful and took our…
Smiley was very helpful and took our concerns seriously and sorted a solution within an hour.
17. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Laura,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Smiley.
Regards,
A-Choice
Do not use for provisional insurance
The most ridiculous policy, setting a notice period and admin feee to cancel the policy for provisional insurance. Total feel conned by this, yes it is probably in the small print, but why even do this. Please read this and never use this company, they will take your money to make more profit.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Kevin
Thank you for your feedback.
I will be happy to look into this for you. Please provide your details to allow me to look into your file.
Our cancellation fee is in place to help us access necessary databases, communicate with the insurer, and provide you with documentation.
You can see all details about our charges in your Terms of Business Agreement. Our charges are clearly detailed in a table within our Terms of Business Agreement.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.
Thank you
Kate
Set of grifters
Have cancelled my policy claiming I lied on my application. They are claiming that I didn’t send points I had on my license- despite them sending me a document with all of my points on it prior to me confirming my license details.
They’re now trying to charge me for them cancelling my policy. I had a policy for 32 days- have already paid a lot of money and now they want a lot more!!
They’re embarrassing themselves with this! Won’t pay another penny- do not use- set of grifters.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi PH
Unfortunately, you have not provided your details to allow me to find your policy.
When you buy a policy, we need to verify your details to ensure you are protected in the event of a claim. If the details we receive are incorrect, we must correct the details.
Please reach out to me at feedback@premiumchoice.co.uk. I look forward to hearing from you so I can try to help you.
Thank you
Kate
On hold for 45 mins
On hold for 45 mins, then cut off. TWICE. Useless
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Customer
Thank you for your feedback. I'm disappointed to read you have had difficulty contacting us.
Our aim is to provide our customers with excellent service. Sometimes, we have higher than usual call volumes meaning that our customers wait to speak with us longer than we would like.
Please get in touch with me at feedback@premiumchoice.co.uk so that I can help you.
Thank you
Kate
Absolutely rediculous I’ve called 8…
Absolutely rediculous I’ve called 8 times in one day to change the car I’m insured on cuse I don’t own it anymore and no call back or awnser after one time waiting 2 hours and still nothing called today got through said they would call me a 9 and it’s been almost 3 hours and because of this I cannot drive my car the guy was friendly and was straight faward getting it but so quick at taking your money but not awnser their phones never again will I use them not worth the hastle once my policy is done I’m going else where.
15. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Max
Thank you for speaking with me about your review.
I appreciate that on some occasions, call volumes are high and customers wait longer than we would like to speak with us.
I'm glad to hear you are happy with the agent who made the changes you needed.
As discussed, if you need any help in future, please contact me directly on the telephone number I gave you or contact me at feedback@premiumchoice.co.uk.
Thanks again for chatting with me.
Kate
No hassle easy set up thank you
11. september 2026
Svar fra A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Amazed by the price and how easy the
Amazed by the price and how easy the
site was to use coverd all the insurance requirements with none of the ther usual insurance companies nonsense would 200 % recommend
11. september 2026
Svar fra A Choice Insurance
Hi,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice
Excellent Quote
It was a good quote, better than many other competitors, the trailer was covered with no extra cost and was easy to follow instuctions.
5. september 2026
Svar fra A Choice Insurance
Hi Astrit,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards,
A-Choice
Smiley was extremely helpful
Smiley was extremely helpful, informative and reassuring. resolved my issue promptly and with care.
12. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Ramzan,
Thanks for taking the time to leave us a review. We appreciate it. We have passed your comments onto Smiley.
Regards,
A-Choice
Great price and policy for my son who…
Great price and policy for my son who only has a provisional licence, very happy with service. Thank-you.
9. september 2026
Svar fra A Choice Insurance
Hi Kerry,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice
The hold music was enough to drive me away!
They came up on a price comparison website as the cheapest for learner drivers but I wanted to check the price was correct before commiting.
I called & sat on hold, subjected to the most dreadful music, for 25 mins at which point I couldn't bare it any longer so I hung up & called Sterling who answered after 1 ring & the lady was incredibly lovely & helpful, I had a policy set up & ended the call after 18 mins, 7 minutes less than I had sat on hold to A choice. I suppose I should thank you for pushing me to another insurer!
Following the reply from A choice - No, no-one ever called me. No, I've had no contact with customer services - had any of that happened then you would know I am not a 'Mr'!
10. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Mr Ashton
We here to assist you Monday to Friday 8am to 5pm and Saturday 9am to 1pm. We appreciate your patience during times of high call volumes, as this can occasionally lead to longer call wait times.
I can see from your file that you reached out to us by email and we called you to discuss your policy. I see you've also spoken with our Customer Service Team since then.
Our aim is always to provide excellent customer service. I am sorry if this was not your experience.
Should you need any further assistance, please do not hesitate to reach out to me at feedback@premiumchoice.co.uk.
Thank you
Kate
Competitive price and ease of renewing…
Competitive price and ease of renewing policy. Lovely friendly knowledgeable staff.
4. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Gina,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
A nice friendly operative who…
A nice friendly operative who understood my questions and did her best to answer them
7. september 2026
Anmeldelse skrevet uten oppfordring
Svar fra A Choice Insurance
Hi Katherine,
Thanks so much for sharing your experience with us.
Regards,
A-Choice
Svar fra A Choice Insurance
Hi Hayley,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
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