My phone call was answered straight away by a polite Matthew Sellars, ,who understood exactly what information l was asking for and emailed to me as promised. Very impressed with Water 2 Business a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Dealt with Bayley Farrow at water2business and she was excellent. She came back to me quickly to confirm my direct debit was in place, and was clear on exactly how and when my bills would be taken. Po... Vis mer
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W2B makes account management easy. They generally reply to all emails with a positive result giving you just what you requested, though this generally takes 5 to 10 working days. What they provide is... Vis mer
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A big shout out to Maria Thomas from Customer Relations who went above and beyond to sort out a long-standing and thorny issue. Polite, efficient and with a good dollop of tenacity, Maria took on the... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
At water2business our ethos is to work in partnership with businesses to manage their water supply and wastewater requirements. We create water efficiency programmes tailored to companies’ individual needs; giving a total understanding of water consumption as well as how best to reduce costs and improve environmental performance. We are committed to working honestly and transparently and won’t make promises we cannot keep.
Kontaktopplysninger
21e Somerset Square, BS48 1RQ, Nailsea, Storbritannia
- 0345 600 2 600
- customer.services@water2business.co.uk
- water2business.co.uk
4,8
Enestående
961 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very satisfied with outcome and level…
Very satisfied with outcome and level of service.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Tom
Thank you for your review.
It really was a pleasure to help you. If I can be anymore help please don't hesitate to contact me.
Many thanks
Nicky
Great customer service
Really helpful customer service to resolve a query that seemed simple to begin with but then got a bit more complicated. Erika took the time to explain the various options available, allowing us to determine the best way forward.
21. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you for your kind review.
I'm so pleased I could help, and I'm glad we found the best solution together.
Feedback like yours really makes my day, so thank you for taking the time to share it. 😊
Erika
Quick and easy process
I have just been on the phone with a lovely individual called Stephen. I explained the situation that I was moving out of one business property and into another just down the road. Stephen explained very clearly everything that I needed to do and got our account sorted ready for the move. He also assisted me in setting up our online account.
Stephen was very courteous and professional at all time.
17. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you for such a cracking review for Stephen.
It’s great to hear he was able to make everything clear and help get your account sorted ready for your move. We’re also really pleased he could support you with setting up your online account too.
We’ll make sure your kind words are passed on to Stephen — he’ll be really pleased to hear them. Thanks again, and all the best with the move!
Nicole
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Excellent service from Water2Business. The process of setting up my new business water account was quick and straightforward. The customer service team was friendly, helpful, and answered all my questions clearly. Everything was handled professionally, and I was kept informed throughout. I would definitely recommend Water2Business to other businesses looking for a reliable water supplier.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thanks so much for taking the time to leave us such a lovely review.
It’s great to hear that setting up your new business water account was quick and easy, and that the team were able to answer your questions and keep you updated along the way.
We really appreciate your recommendation. Thanks again for choosing Water2Business, and please just let us know if you need anything else.
Nic
Emily Moss was so very helpful and…
Emily Moss was so very helpful and polite.
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you so much for leaving me a review, I am so glad that I was able to assist you with your query.
Please do not hesitate to reach out if you need any further help, we would be more than happy to help you.
Thanks again
Emily
Consistently above standard
As a property manager for a local landlord we require the support of Water2Business relatively frequently, and the service that is provided is consistently above standard. I spoke with Emily M in regards to adjusting my billing to be able to support one of our tenants during some financial difficulty. My call was answered after one ring, Emily was very polite, helpful and honest in advising the best plan, she went out of her way to give me accurate feedback and advised the best route forwards. I interact with multiple different utility providers and hand on heart can say that Water2Business is the best of the bunch, the training they are providing their staff with really shows and I truly hope they recognise the quality staff they have representing them. Thank you once again Emily
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you so much for your kind words, they mean so much to me!
It was an absolute pleasure to deal with your query and I am so glad I was able to provide the answers and information that you needed.
If you ever need any further guidance please feel free to give us a call and we would be more than happy to assist you
Thanks again
Emily
missing invoices on portal - finally had someone who helped me very efficiently
I have dealt with Alex Britton twice now re missing invoices on our portal and he has resolved the issue very quickly on both occasions (within 10 minutes) and sent the missing invoices straight away , this was not the case previously with other customer service people, as they just said to me give us 5 - 10 days and they will be issued even though the invoices had already been generated they just didn't seem to want to look for them and send them out. Alex's attitude has certainly helped ease a possible complaint coming in and and i was very grateful today to be able to speak to Alex again . i would like to give Alex 10 out of 10 for his help and professionalism , so thank you.
10. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Mike
This is really wonderful to hear what a great experience you received from Alex on both occasions!
He was really touched by your comments and passed on his thanks to you and he looks forward to hearing from you again if you need him.
Thanks
Nic
Speaking to a person who knows the job…
Speaking to a person who knows the job helps.
Ellie resolved the issue without the faff.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
I'm so glad I was able to resolve your query for you!
Please don't hesitate in reaching out if you need any further help or guidance in the future.
All the best, and thank you!
Ellie
Erika was very helpful with my enquiry…
Erika was very helpful with my enquiry for our Business account.
Very fast in coming back to me and provided me with useful information!
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you for leaving me a review!
I'm pleased I could help with your account enquiry and provide the information you needed quickly.
Your feedback is greatly appreciated, and I'm glad you had a good experience. Have a lovely day!
Erika
My issue was dealt with very effective…
My issue was dealt with very effective and efficient care. A big thank you as a heavy weight has come off my shoulders. Thank you Tanya Voievodina.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Wow, what a lovely review, thank you so much!
If you need any more help, you know where I am!
Thanks again
Tanya
Really helpful
Really helpful, no long wait on hold when I needed help
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Justin
Thank you for your great review.
I'm glad to hear that the team were able to help with your query.
If you need anything else, please get in touch and we will be here!
Thanks again
Nic
Genuinely helpful customer service
Genuinely helpful customer service was a significant surprise to me - and the last thing I expected from a utility company! I wrote them trying to understand some detail on a complicated bill and their customer service team were ready and willing to give a detailed and simple to follow answer that left me understanding they had indeed done the right thing. Well done team!
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Matthew,
Thank you so much for your kind feedback regarding your experience.
I’m really pleased I was able to help make things clearer for you and also surprise you in a good way with service expectations!
Thanks again
Emily
Great service
Very easy to speak to, and the staff were extremely helpful and polite. I don't usually write reviews unless I'm genuinely impressed with the service.
I dealt with Lauren, a Billing Advisor, and she was exceptionally helpful and patient. She answered all of my questions in a professional manner and made the whole process straightforward and stress-free. Excellent customer service.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Daniel
You really have bought a big smile to my face - Thank you so much!
It was great to chat with you and to help you in getting this sorted.
If you need any more help in the future, you know where I am!
Thank you
Lauren
Absolutely horrendous service
Absolutely horrendous service, the customer services do not listen, i have been trying to resolve an overcharge for 7 months, and they cannot understand that if I am bill £380 for 6 months, how can i be billed £1300 for the previous two weeks ?the information has been sent multiple times and obviously just ignored.
23. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Mark
Thank you for taking the time to share your feedback.
I’m really sorry to hear about the difficulties you’ve experienced while trying to get this resolved. I understand how concerning it can be to receive a large bill that was not expected.
Thank you for speaking with me this afternoon and allowing me the time to review your account.
Please be assured that I will continue to monitor this for you and will keep you updated as soon as I have any further information.
If there’s anything you need in the meantime, please don’t hesitate to get in touch and I’ll be happy to help.
Thank you again for your patience.
Charlie
Customer Relations Team Leader
Good communication for my enquiry
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Trevor
It was lovely to have such a positive review from you, thank you so much!
If you need any more help in the future, we will be more than happy to help you!
Erika
Claire Eland
Claire Eland was able to answer and resolve my query quickly and precisely - a pleasure to deal with!
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Jesse
Thank you so much for your kind words — they really are appreciated!
It was a pleasure to help you with your query, and I’m so glad I could provide the answers you needed.
Thanks again
Claire
Very satisfied customer.
Alice and her customer service colleagues have throughout been extremely helpful in bringing our complicated query to a satisfactory conclusion.
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you for your review Paul. I'm so glad we were able to help out with your query.
I'll be sure to pass on your kind words to the rest of the team also!
Thanks again
Alice
Sydney Coombs has been brilliant to…
Sydney Coombs has been brilliant to work with.
They have made working through and resolving various queries as smooth as possible and always responds in a timely manner.
It has been my pleasure to work with them.
Their customer service has been great.
12. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Thank you so much for your feedback Millie, I really appreciate it!
It's been lovely working with you to resolve your queries.
I wish you all the best moving forward!
Sydney
Great customer experience with Adam…
Great customer experience with Adam Calcutt at water2Go.
11. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Molly,
wow thank you for your lovely comments!
It has been a pleasure to sort this for you with this and I'm always here if you need anymore help.
Have a great weekend!
Adam
Efficient email communication.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra water2business
Hi Tim
Thank you so much. It was a pleasure to help.
Erika
Dette er Trustpilot
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