Tripair Anmeldelser 3 354

My flight was cancelled on February 9, 2020 due to covid and still, I didn’t receive my refund. I was in Vietnam and I needed to go home to Europe. No one, Airline or Trip air didn't send me an e mail that my flights was cancelled. My family and I went to Hanoi airport and the employees told us that our flight was canceled. I contacted Tripair from the airport they ask me if they will start refound process I said yes, and from that moment they never contacted me back. Until two months ago when I send them mail. I contacted my lawyer who has agreed to assist me if I decide to go to court since we both are in EU. It makes me so angry. I will go to Greece in their office it's just 1000km from my home. So they can explain to me why I am waiting this long. I spent 4 days and more than 2500 Euros to come home.

С 2019 года не удается вернуть деньги за билет. Поддрежка врет, что билет в очереди на возврат со стороны авиакомпании, авикомпания этого не подтверждает. Мошенники. Планирую жалобы по всем странам, где у них есть представительства, сайты и по месту штаб-квартиры.

My flight was cancelled on april 2020 due to covid and still i didn’t receive my refund. Terrible customer service & only promises that my money will be sent. 1,5 year after nothing happened. Be careful & don't by any tickets from them.

Je n'ai jamais été remboursé pour un vol datant de mai 2020 !!! c'est scandaleux !!!

This company is absolutely a fraud
My flight was cancelled on march 2020 due to covid and still i didn’t receive my refund. Once i contacted The airline they told me that they had issued my refund and the money is with tripair but they’re not responding to mails or calls and not issuing my refund. They are stealing everyone’s money.

I have received my refund after lots of chasing. It seems they are doing refund but very very slow processing. Not a very good experience for me

Zeer zeer slecht. Blijf weg van Tripair!! Ze hebben ons geld en geven het niet terug, ondanks dat we ze mailen, bellen etc.
Ze moeten aangepakt worden!!!

I requested a refund for international flights in June 2020 originally on 27/7/20, I understand that there was an overwhelming number of requests but it is now 14 months later and I have sent further emails enquiring & STILL NO REFUND!! I even called their office in Greece...DO NOT TRUST THIS COMPANY!!!!
I

Ik heb ticket geboekt voor corona en die was geannuleerd en ik kon een ander data mijn ticket boeken maar helaas krijg ik geen gehoor terwijl ik meerder malen heb geprobeerd om contact te zoeken
Hoe kan ik dit oplossen !!!

Tripair is a big fraud. They got my money from airindia but they never paid it back to me.. i regret the day i booked the tixkets thru this fraudulent company. Never ever book with them, planning to take legal action against it.

TripAir have had my money for 16 months now. Egypt Air and Air India refunded my ticket but TripAir have not passed it on to me. They do not reply to emails and their phone line does not work. I believe they are owned by Altair who also do not reply to emails or have a working phone.
As soon as travel restrictions lift I will be taking a trip to their head office in Athens (if this exists) and taking goods t the value of the refund owned to me.

The Tripair should disappear from the market!!! An year and a half I struggled to get my money back from canceled flight, and when my money was finally transferred, only half of it I received.
Call Airclaim, or something, in order to get your money back.

In 2020 vliegtickets geboekt via Tripair. Wegens Covid-19 zijn deze vluchten geannuleerd geweest. We kregen toen te horen dat we deze tickets wel nog konden gebruiken op een later moment.

Enkele weken terug heb ik hen gemaild met de vraag of hun aanbod alsnog gold, waarop ze geantwoord hebben dat we hen de nieuwe reisdata mochten doormailen.

Tot 4 keer toe hebben we hen gemaild, maar nog steeds geen antwoord mogen ontvangen.

Indien iemand weet hoe we toch nog aan ons geld/tickets kunnen geraken, laat maar iets weten.

For my May 2020 flights cancelled due to the pandemic, Tripair confirmed in September 2020 that I will be reimbursed. Ever since, I am waiting for that. It came to my knowledge that Tripair won't actually do anything unless pushed into action. Their customer service phone is dysfunctional and it's impossible to reach them other than by serving them official legal notice to their domicile address in Athens. This is what I will do in the coming days through my partner lawyer in Greece. I will update fellow customers here as soon as I do that.

Teimuraz Antelava

UPDATE: My experience confirms that Tripair only reacts when they categorize you as persistent customer. I activated "direct talks" with them via EU Online Dispute Resolution system (google it as the link is not allowed in this review) and they reimbursed me except for approx. 12% that they withheld as a final rip off as I will never ever use their "services".

TripAir heeft zonder ons weten onze tickets bij Turkish Airlines geannuleerd en het geldbedrag retour ontvangen. Zij hebben ons niets laten weten en we kunnen hen ook niet bereiken. Dit is gewoon criminaliteit die zij bij vele slachtoffers toepassen. Dit moet aangepakt worden. Turkish Airlines gebeld en zij geven aan dat het bedrag is gestorneerd naar TripAir (incl. pasnummer) maar helaas niets meer hieraan kunnen doen.

They are fraud, we are waiting for the refund from March 2019 for Lima-Toronto, Toronto-Amsterdam, raised a lot of tickets with them, no response, no nothing. The flights were canceled because of Covid so they just keep the money for themselves as AirCanada haven't received anything after discussing with them.

We will contact a lawyer and raise the problem with the Greek court, as it seems there's no other way with these persons.

Just never book with them!

Not even a star! A stupid joke this TRIPAIR!!! I am really pissed of now for a ticket they cancelled due to COVID for which I haven't had yet my money back. And a LOT, a LOT of emails they didn't answer. This is not possible, really! And they are keep trying to tell me they can help me with booking another flight and for this I must pay a fee. A fee which is almost as my lost ticket. A joke!

Od ponad roku nie można odzyskać pieniędzy za anulowane loty (łącznie 4 bilety). Omijać tą firmę szerokim łukiem!

hello , I want to thank Tripair for being so helpful throughout my journey ,
Have done a lot of questions and got imediate response
thank you so much
Recommend their services to all

The refund for my air ticket finally released from the black hole, called “Tripair”. Seems at some moment I appeared on No.1 spot of their refunding “priority” list. Sure, Tripair showed “self-respect” and cut 50 Euros (5% from ticket cost) from the refund. I guess, this is the charge for unforgettable service I got from their agency!
However, based on chronology of my refunding tournament, it reminds me more the story of a thief, who cannot find money in the house, so eventually steals something to compensate his efforts.
Anyway, I try to analyze what kind of refunding priority list is using Tripair and how I get the top spot on that list.
The existence of refunding priority list was notified me by Tripair three weeks after Emirates Airline has refunded them full cost of my ticket. Obviously, I got my spot somewhere in the bottom of that list. However, six weeks later, after few of my ignored requests, it appeared that my refund is pending because of slow processing by airline! Wow, I lost my spot on their priority list!
After another sex more weeks the refund delay was explained by high workload of their agency and, not surprisingly, again by airline. Hard to figure out, I am back into that list or not yet.
Well, even when everything is pointing on fraud, that’s assume that the above story didn’t logically lead to conclusion, that Tripair has adopted fraud scheme, i.e. illegally holding refunds of their customers air tickets, without any time limitation. Some of Tripair customers (read in reviews below) are waiting for their refunds for 6-12 months, i.e. from last year! So, how to explain, that within only 4 months I got that lucky No.1 spot on their priority list?
Dear Tripair customers, conclusion is simple, until in Tripair they will not consider you as “a potentially trouble-maker”, you will not get your refunds. Note, that according to their official refunding policy, they are not responsible for potential delays! Therefore, their PRIORITY list is the black list of troublemakers.
I guess my reviews in here (July 13, 20) as well as my last request to provide timetable for my refund and/or I will took them into Greek court has something to do in here:
1- Tripair replied to me within just 1 day (great achievement, never happened before within 1.5 years of our “friendship”;
2- Tripair admitted their understanding of my frustration (very polite “crocodile tears”) and next day their accounting department already notified me about completing the refund!
Anyway, I have to admit: in Tripair they have developed good sense of danger. My country’s embassy has agreed to assist me to charge them in Greece court, so they really reacted on time.
It’s a big mistake, if you think that Tripair don’t care what reviews you are writing in here. I guess someone can point on the fact, that Tripair never give any reply to negative reviews in here for last 12 months. 73% +5 % negative reviews are the real reflection of quality of service we have get from Tripair. Interesting, what a secret service is providing Tripair, which gives them that balancing 14%+5% of positive reviews? Someone still believe in fairy tales?
Dear all, don’t give up, do not leave oxygen to Tripair, share your stories through social networks. If you do nothing for stopping this fraud, tomorrow you’ll be trapped by another similar bloodsucker. If the crime goes unpunished, it will be repeated.
Concerning me: I feel honored to pay Tripair 5% for their unique service. So, token of my gratitude, I will be giving them free “marketing support” on all available to me social media.