Tripair Anmeldelser 3 354

Hatte ein Hotelzimmer in München gebucht, doch das Hotel konnte beim einchecken kein Geld von Trip.com abbuchen. Sehr ärgerlich und sehr unprofessionell.

Despite lots of people having a very bad experience with the agency, mine was rather positive! My flights were being changed by the companies under the hoods. I casually checked those on Tripair portal 1 month earlier, and once noticed this huge mess, I immediately wrote to Tripair. They manage to answer me the first time after 3 days, but then they fixed the whole mess in a couple of days. Summing up: In 5 days I got again back my flights. Probably the first 3 days delay was due to the huge amount of customers that they have to reply every day. I think people should be a bit more patient. Many thanks!

This is a company run as a scamming machine, I am waiting on a refund of €1460.00 since two years, they keep telling me to wait ..... I have contacted them so many times.
Tickets booked with them get cancelled without notice and refund is never paid.
AVOID BOOKING WITH TRIPAIR

absolut lächerlich, sagen einen Tag vorher, dass der Flug gecancelt wurde, wobei die Airline denen 2 Wochen vorher Bescheid gegeben hatte

nie wieder

Proponen vuelos con escalas que son absurdas de partida, caes en el error, llamas a los 5 minutos para cancelar y resulta que ya no se puede cancelar, y tampoco se hacen cargo de que proponer una escala de 40 minutos entre un país no europeo y otro europeo es absurdo.

Unfassbar schlechter Kundenservice. Nicht erreichbar, man kann nicht um ändern man kann Sie nicht erreichen.
Bitte nehmt mehr Geld in die Hand und bucht direkt bei der Airline

FRAUD FRAUD FRAUD. All to be read out loud. No justifications required. STAY AWAY from Tripair. They are cheats.

My flights were cancelled due to Covid in Mar'20. Have been following up on refund or alternate options since then. However after 6 months they asked if we want a refund, to which I accepted for a refund with open hands. After this there has been constant follow up, but they will respond once in 2 months stating that airlines has not given them refund and they are waiting for it. They are also rude and not professional, responding as if we have committed a crime in asking them for our money. When confronted with the airlines they said that the refund is already processed to tripair. Now I dont know why they are not refunding the money which is legally ours. Hopeless service.

Wenn es möglich wäre, würde ich nicht mal 1 Stern vergeben.

Mein Ticket, in Höhe von 350 EUR, wurde in ein Open Ticket verwandelt. Nun bekomme ich die Info, dass ca 70 eur vorhanden sind, womit ich ein neues Ticket auswählen kann. Bin ich im falschen Film??????

Terrible. They have not paid back my refund from almost 2 years ago which the airline has transferred to them. I would not trust these slimy thieves.

Edit: Finally got my money back after sending multiple emails and requests, so don't give up if you're in the same situation!

Hände weg von Tripair!
Wie viele der anderen Posts hier habe ich das gleiche Problem. Im April 2020 wurde mein Flug nach Rom gecancelled wegen Lock-down. Swiss hat Tripair den Flugpreis zurück erstattet im Dezember 2020 (habe ich direkt bei Swiss in Erfahrungen bringen können). Seither vertröstet mich Tripair seit Monaten, dass sie das Geld bald zurücküberweisen... Seit Mai 2021 erhalte ich auch keine Antworten mehr auf meine unzähligen Nachfragen... Das Geld ist sicher weg... Deshalb - HÄNDE WEG VON TRIPAIR!

Vorig jaar maart (1 mrt 2020) hebben wij tickets geboekt via deze partij voor een vlucht eind april. Deze vlucht werd gecancelled vanwege de pandemie. Ik heb toen meteen de refund aangevraagd (22 apr 2020), daar kreeg ik netjes reactie op en op 24 april bevestiging dat de refund was aangevraagd. Na lang (23 mrt 2021) wachten hoorde ik niets dus ben ik gaan bellen, de refund was vanuit de vliegmaatschappij doorgevoerd op 25 augustus 2020 maar Tripair gaf geen gehoor (alleen een standaard bericht dat het door COVID lang kon duren). Uiteindelijk heb ik 21 sept 2021 een deel van mijn geld (80%) terug gekregen, de rest zal ik waarschijnlijk nooit meer zien. Kortom deze organisatie verdiend geen goede beoordeling.

After 7 months I got my refund. I helped Tripair to get refund from Alitalia on May, they inform me that Alitalia refund them. Since that time no answers And even I requested once a week. 1.10. I got refund to my bank account. 🙏 So much preasure and waiste time, but with happy end.

Extremely poor service. I can't add extra baggage to my trip even I spoke directly with the airline and they explained it is possible (by checking my booking reference). I do not recommend Tripair service it is the worst.

Ver very poor service, I’m trying to contact them since June 2020 for my refund but no luck, they are fraud and bad, I talked to a lawyer and he is willing to submit a dispute to the Greece court.
I don’t mind spending thousands of dollars for the court but I will not let it go without punishment
My flight was cancelled on June 2020 and since then I’m trying to get refund but failed
Definitely I will go to court

Update 13.10.2021.
I just got an email that I am going to receive a refund for one of my tickets purchased in February 2020. There is another ticket to be refunded, but I already feel relieved.

____________________________________

In February 2020, unfortunately, I booked two aeroplane tickets for Turkish Airlines with this company. The total worth of both tickets was 400 EUR. The flights were cancelled due to the pandemics. When I contacted Turkish Airlines regarding these tickets, they informed me that both tickets had been refunded in April 2020 to the travel agency from which I bought them. However, Tripair has never refunded me the worth of these tickets, nor they have contacted me or my mother regarding the refund. I have sent an inquiry to Tripair via their contact form, but I never received any answer. Other companies - PETAS.GR and ALTAIR.GR are also not reachable. It is not acceptable, and it is a shame that such a company is a member of IATA, HATTA and the Greek National Tourism Organization. I have contacted the Greek State Authorities, and now I am waiting for their reaction and response.

Erittäin heikkoa vastaamista tiedusteluihin. Meiliin vastaaminen voi kestää viikon, ja sivuilla oleva puhelinnumero ei toimi. En suosittele.

I have decided to write a (long) fair review here based on a booking gone wrong this week (my first in 20 years online ticket booking) and a scary ride "where did my money go?". The last time I used TripAir was 6 years ago I figured in my mailbox, just one of those bookings you never think of to write a review about. This review is about this week.

Whichever airline ticket agent you look at these days, one common denominator is that they all gather bad reviews based on bad experiences due to corona cancellations. True as they may be, I don't dispute these experiences, they completely distort a fair and balanced view for others as happy customers don't chime in.

I myself never left a review for all my successful and happy bookings. If you have to believe Trustpilot and others, there are no good ticket agents left. Can't be true. Sure, the adagio is: "just don't get anything messed up with the booking or flights", agents and airlines alike have issues with customer service.

Anyways, this week I booked a ticket for a flight four days later. While the payment was successful I got returned to the TripAir page, but it showed "an error occurred". No booking reference, no ticket in my screen, no confirmation emails. Tried to access my booking in TripAir by entering the flight/name details (escape option if you don't have reference number). Still nothing, didn't know the combination! But money gone, nearly 400 euro. "Oh nooo! It did not just happen to me right?".

I gave it an hour, two hours... still nothing. Tried to contact TripAir, but the phone numbers I could trace either don't exist/work or connect to someone else. This sounds like a nightmare for any e-shopper. Submitted the contact form. Immediately received a [automated] confirmation email of the helpdesk. "Oh, so that works at least".

As I had to make sure whether I had to make a new booking (before entering a probable long struggle to retrieve my money as I paid via my debit card) I decided to check with the airline whether the reservation got through. They could see the reservation did get through but got cancelled. Probably automatically, because the systems figured something went haywire, as my screen indicated.

At least I knew I had to make a new booking if I still wanted to fly. This time I vetted the brokers. I used TripAir years ago without any problems. As I did with many others. But the negative reviews over corona cancellations made me feel desperate. "Help! where can I book now?". Anyways, after I made sure I received a ticket at another reputable site I knew I called my bank which options I had outside of TripAir responding to me and refunding me. "None really". Looking at the comments in TP, I feared a months long struggle.

Today I checked my bankaccount and I noticed the money was returned. I have no idea whether that was automatically refunded as the systems noticed a failed booking (due to a probable technical error) or this was part of the helpdesk-ticket resolve (of which I received no further feedback, yet). All good. But to summarize:

TripAir should
- update their contact info (or remove the phone numbers). Dead phone lines feed "scam!" comments.
- explain in their FAQ what happens or should be done if the payment came through but the ticket was not issued [for whichever (technical) reason]. These are nerve wrecking moments, especially when you are in an urge to book a flight and can't wait forever for customer service. I understand this is not an easy job at all these days.

Bucht nicht bei Tripair. Ich mache es jedenfalls nie mehr. Hab nur schlechte Erfahrungen gemacht. Flug wurde gecancelt. Mir wurde versprochen, dass das Geld zurückgezahlt wird. Habe aber nie etwas erhalten. Auch nach mehrmaligen Rückfragen nicht. Für eine Umbuchung hatten sie Monate später eingewilligt, aber gemacht haben sie es bis anhin ebenfalls nicht. Die Hotlinenummer ist übrigens ungültig (die wird vermutlich täglich geändert bei den vielen Beschwerden).

sto aspettando da oltre un anno rimborso Alitalia fatto tramite Tripair che vergogna! spero non sia una truffa

Absolutely terrible. Just contacted Emirates to be told that Tripair have requested a refund for my flight (delayed due to Covid) without my request or consent. No contact with me to ask if we wanted refund and now there is no way of contacting them as their phone number is invalid. From reading other reviews below this is a tactic they have used for many customers. Disgraceful service.